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Data Network Engineer

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Field Based Network Engineer

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Information Systems Process Engineer

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Infrastructure Network Support Engineer

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IT Customer Support Engineer

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IT Facilities Engineer

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IT Field Service Engineer

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IT Field Support Engineer

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IT Helpdesk Engineer

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IT Infrastructure Engineer

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IT Infrastructure Project Engineer

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IT Network Engineer

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IT Network Support Engineer

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IT Operations Project Engineer

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IT Project Engineer

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IT Repair Engineer

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IT School Support Engineer

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IT Security Engineer

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IT Security Pre-Sales Engineer

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IT Service Engineer

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IT Service Operations Engineer

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IT Support Engineer

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IT Systems Engineer

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IT Systems Support Engineer

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Microsoft IT Support Engineer

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Network Design Engineer

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Network Engineer

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Network Project Engineer

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Network Sales Engineer

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Network Support Engineer

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Network System Support Engineer

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Principal Network Engineer

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Regional IT Support Engineer

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Server Support Engineer

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Web Services Engineer

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Web Support Engineer

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Technical Account Manager, Financial Services, ES - ANZ
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DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS servicesAmazon's technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. 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SharePoint Engineer
Exxon Mobil, Bengaluru, Any, India
About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India . What role you will play in our teamSharePoint Engineer assist supporting the EM SharePoint collaboration platform, which consist of hundreds of servers and are amongst the largest environments in the world. SharePoint Engineer act as a Level 3 support tier to resolve issues and plan changes. Also responsible for developing and designing architecture and solutions in line with company standards. Job location is based out of Bangalore, Karnataka What you will do Primary Job Functions Perform Level 3 and Level 4 troubleshooting for complex SharePoint platform issues escalated from Operations Work with peer organizations and directly with customers to solve technical SharePoint platform issues Leads, coordinates and assists delivery of high-profile SharePoint projects Plan changes to the SharePoint environment and assist in deploying to the environment Provide integration, design, and development of SharePoint infrastructure and consulting on tools & application integration Develop, design and provide Quality Assurance on design and installation procedures Work directly with vendors to solve problems escalated by Operations Participate in the Level 3 on-call rotation All other tasks in line with customer's expectation About YouSkills and Qualifications Bachelor's or Master's degree from a recognized University in Engineering discipline with minimum GPA 6.5 Minimum 4 years of hands on experience in SharePoint Proficiency in English, strong interpersonal & communication skills Minimum 4 years of experience working in the SharePoint Administration Experience with the scrum and agile practices Preferred Qualifications/ Experience Technical skills: Platform support or platform engineering experience Change management Windows Server skills Microsoft IIS server General Vendor Management General SharePoint skills Desired skills: DNS and name resolution MS SQL Network Scripting (PowerShell) Cloud IaaS (AWS) SharePoint Online (O365) Infrastructure as code (Terraform) Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines.Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn and Instagram Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 03/22/2024 09:08 PM
Principal Engineer-Cyber Recovery(Routing, Switching & Palo Alto, Sonic Firewall)
Dell, Bangalore, Any, India
Principal Engineer, Service Delivery - Cyber Recovery as a Service Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.Join us as a Principal Engineer on our Cyber Recovery team at Managed Services in Bangalore to do the best work of your career and make a profound social impact.What you'll achieveAs a Principal engineer you will be responsible for the management of the Cyber Recovery vault for multiple customers across the practice. You will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:Operate as a subject matter expert on Cyber Recovery solutions within the Consulting practice, including managing large customer engagements, delivering technical Cyber Recovery workshops to customers, and interpreting/managing complex Statements of Work (SOW's)Have full oversight of Cyber Recovery solutions at all stages of the lifecycle - from initial requirement gathering/validation, through to solution design and delivery. Plan implementations and advance strategies for new initiativesBe responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentationCollaborate with teams of internal and external stakeholders around the clock to support and resolve security-related issues.Participate in the design and operational execution of the customer's disaster recovery process as requiredTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements 8+ years of Networks, Firewalls, TOR switches and HCI experience, 2+ Years of relevant experience on Cyber RecoveryProven experience in a network administrator role, hands on experience in networking, routing and switching.Strong experience of infrastructure cyber security principles and firewalls (FortiGate, Palo Alto, Checkpoint, Sonic Firewall etc.)Deep understanding of the technology, protocols, and principles of network security.Practical knowledge of firewall policies, rules, and access control setup constantly improve the firewall rule set and configuration by staying ahead of the most recent cyberthreats and security trends through threat intelligence data analysis.Desirable Requirements Experience on Hyper-Converged Infrastructure & Public cloud (AWS, Azure, GCP) is desirableCisco Certified Network Professional (CCNP) certificationITIL v3 Foundation certification Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 5th April 2024 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R241186Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 03/20/2024 02:11 AM
Cloud Support Engineer (Linux)
Amazon, Sydney, Any
DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical events• Drive projects that improve support-related processes and our customers' technical support experience• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesWHY AWS SUPPORT?• First and foremost this is a customer support role - in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThe Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- Experience in troubleshooting with System Administration with Linux.- Experience with Networking and troubleshooting.- Understanding of virtualization and cloud computing.PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications- Knowledge of AWS and Cloud Computing concepts- Understanding of Security best practices- Understanding of distributed computing environments and methodologiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 08:58 AM
System Engineer
Siemens, Gurugram, Any, India
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.Job overview This position is for system engineer with experience on engineering of protection system and substation Automation system.Job Description• Preparation of Protection SLD's, Trip matrix, interlocking logics etc. as per customer specification/requirements.• Design of Control & Protection Panels for all voltage levels system, should have knowledge of various bus arrangements.• Control and protection schematic preparation for various power system equipment i.e. Generator, Line, Transformer, Reactor, Busbar etc.• Preparation of FAT/SAT/GTP/TTR/FDS/HEAT LOAD documents.• Preparation of CRP interfacing drawings.• Preparation of various types of System Architecture based on system requirements. • Knowledge on different serial and ethernet based protocol used in Substation Automation System.• Should have knowledge on Master Slave and client server philosophy, IEC61850 protocol and Computer networking.• Discussion with customer for drawing approval/resolution of query.• Initiating loadings to factory for material procurement, fabrication and wiring of the systems under scope.• Support to Sales/testing/commissioning team.Eligibility criteria / Skill Sets• B.Tech /B. E in Electrical/Electronics Engineering.• 2-5 years of relevant experience.• Has good interpersonal, negotiation and communication skill.• Fast learner and able to work independently or as a team player.• Able to work under minimum or less supervision.• Shall have good knowledge of computers, especially Excel, Word, Power point etc.• E Base software knowledge will be added advantage.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrowSalary: . Date posted: 03/28/2024 09:14 PM
Application Specialist Automation- (New Grads) 12 month contract
Siemens, Oakville, Ontario, Canada
Kick start your career journey! Experience@Siemens is an exciting opportunity for new Graduates from college or university to transition from academic to the workplace. Siemens Canada will provide you with practical and meaningful work experience as you start your career journey and help you build business skills. We are passionate about innovations that mean real progress. We are excited about technologies that still need to be developed. What about you? Do you want to use your curiosity, passion, and creativity to make the lives of millions of people easier and better? Join aus as a recent graduate -by beginning your early career through Experience@Siemens New Graduate Program. Whichever path you take, we're looking forward to seeing your perspective. Recent graduates enrolled in this program will be partnered with a mentor and receive one on one coaching and guidance in support of their development and to help navigate their early career. In addition, this program will help students establish contacts and widen their network to excel in their career journey. Experience@Siemens offers experiential learning and flexibility, allowing you to balance your personal life and career goals. Why you'll love working for Siemens. Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Opportunities to contribute your innovative ideas and get paid for them! Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2023 and Greater Toronto's Top Employers 2022. What will you do? As a New Graduate Application Specialist, you will provide Application Engineering Support for Factory Automation products. Functionally reporting to the Application Engineering manager, you will play an instrumental role in technically supporting the pre and post sales activities for the Factory Automation business in Canada. You will be operating with an expected level of professionalism, while displaying passion about exceeding customer expectations and working with a sense of urgency. Your role will involve: Assisting with the analysis of customer requirements and providing a solution utilizing the SIMATIC product portfolio Assisting with the Siemens Sales Organization, Exclusive Industrial Distributors and Siemens Solution Partners, to demonstrate technical features and benefits of Siemens Automation portfolio Working alongside Application Engineers, understanding the value added and service offerings while partnering with customers to further understand their needs in order to provide them with a consultative technical solution Develop Sales Collateral such as value proposition demo programs, application notes, white papers Assisting with internal demos, products, to ensure they are up-to-date and functional Supporting the Product Marketing team on various Marketing activities such as Product launch Seminars, Application Presentations and WorkshopsSupporting customers in Windsor and surrounding area What will you need to succeed?Bachelor's degree or diploma in Electrical Engineering, Mechatronics or related field Knowledge in Industrial applications, Factory Automation and Mechatronics theory is a great asset Hands-on experience with Motion Control and Industrial Networking using PROFINET and/or Ethernet/IP PLC Programming and Computer Programming Language experience is a great asset Application experience in OEM industry such as Automotive, Food & Beverage, Pharmaceutical, Metal and Mining is an asset Familiar with other Industrial Automation Platforms, Industrial networks and Factory Automation product offerings in the market Excellent written, verbal and presentation skills along with proven ability to provide technical training Must be willing to travel locally on a short notice in South Western Ontario Fluent in English both written and spoken Valid driver's license with a good driving record is a must About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada's passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/29/2024 02:48 PM
SD-WAN Engineer
World Wide Technology, Remote, Any, India
World Wide Technology, Inc. has an opportunity available for a Day 2 Support Engineer, specializing in SD-WAN technologies, to support our Advanced Technology Solutions group. The Engineer will be working with our Day 2 Support customers both in an advisory role and change implementor. This position is remote but may require 10% travel. Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Monitor network performance and troubleshoot problem areas as needed Ability to read and understand a Statement of Work A self-starter that can work remotely or with little supervision Provide peer reviews for engineering teams to ensure design compliance Coach and mentor other engineers on best practices Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki Manage, configure and troubleshoot components of Fortinet and Palo Alto devices in SD-WAN environment. Attend and lead customer facing meetings/discussions Advanced understanding of SD-WAN protocols Assist peer engineers with related Managed Services technologies as skillset allows Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts on-call rotation) Work Experience 7 to 12 years' experience deploying and implementing core route/switch and data center networks by industry best practices Experience deploying and implementing Viptela SD-WAN solutions would be an added advantage SD-WAN implementation and migration experience SDA implementation experience Familiar with design best practices for core network and SD-WAN solutions Experience initiating and working through OEM TAC cases Extensive Nexus 7K/5K/2K experience is required Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling) Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec) Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP) Experience with inter-company routing is preferred Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS) Experience with network automation using Ansible or other orchestration tools Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python Cisco partner post-sales consulting experience is strongly preferred Experience with Fortinet and/or Palo Alto SD-WAN solutions Ability to cross train other engineering team members Able to conduct research into networking issues and products as required Ability to present ideas in user-friendly language Salary: . Date posted: 03/29/2024 07:13 AM
Senior Technical Account Manager, ES - APJC - ANZ
Amazon, Melbourne, Victoria
DESCRIPTIONAs a Senior Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.You have demonstrable experience in providing operational best practice guidance in four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You have internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts* Understand your customers outcomes and business goals* Make AWS service improvement recommendations that fit with your customer strategy and architecture* Evaluate, analyze and present periodic reviews of operational performance to customers* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning* Champion and advocate for customer requirements within AWS (e.g. feature request)* Participate in customer requested meetings (onsite or via phone)* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns* Share knowledge and innovate with some of the leading technologists around the world* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- • Computer Science or Math background.- • Working knowledge of software development practices and technologies- • Experience working with AWS technologies- • Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM
Technical Account Manager, ES - APJC - ANZ
Amazon, Melbourne, Victoria
DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies- Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 10:02 PM
Consulting Systems Engineer (Technical Presales Consultant)
World Wide Technology, Remote, Any, India
Why should you join Global Enterprise Sales? As a Consulting Systems Engineer (CSE), you will be partnering with Client Executives to provide the technical Pre-Sales expertise for our Fortune 500 customers. No two days will be the same as our broad offerings include Infrastructure Modernization, Multicloud Architecture, Security Transformation and Digital Strategy among others. With our Advanced Technology Center ( https://www.wwt.com/atc ) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers. What will you be doing? The Consulting Systems Engineer (CSE) role will bring technical Pre-Sales expertise to our customers within the local market and as needed for APAC / Global customers on a need basis. Day to day responsibilities will include participation sales meetings with customer, presentations, white board sessions and custom technical design work. The CSE will team with local Client Managers to build customer relationships, partner with multiple OEM's and take part in technical training to provide continued value to the customers. Technical expertise expansion is highly encouraged as you look to learn about new areas of interest and be on the forefront of cutting edge technologies. This position will require the ability to travel up to 25-50%. Responsibilities: Responsible for Technical Presales engineering with primary focus on US Enterprise Accounts. Strong ability to understand issues and position solutions that meet or exceeds our customers' requirements across various technologies Develop Scoping Doc, Proof of Concepts, create and validate Solution Bill of Materials, assist in generating Statements of Work Create Network design and architecture for domains such as Campus, WLAN, and Data Center Networking. Establish good business relationship with customer stakeholders, gain deep understanding to customer's technical priorities, challenges, and initiatives that can be translated into WWT IT solutions. Responsible for the coordination, delivery, and quality of presales technology solution deliverables such as proposals, architectural diagrams, and bill of materials. Develops and fosters relationships with strategic original equipment manufacturers (OEMs) and key services partners who are local to your region and/or territory QUALIFICATIONS: Candidates should be based in Mumbai, Pune or Bangalore only Candidates must possess active CCIE LAB cleared status Excellent communication, interpersonal, presentation and technical sales skills Minimum 12 years of solid IT infra experience. With at least 4 years of technical enterprise presales experience with a focus on solution sales & relevant certifications. Previous technical presales experience into Enterprise accounts Expert level experience with some of the following OEM's: Cisco Systems, Arista, F5, Palo Alto Networks, Ansible, and Terraform Etc. Ideal candidates shall have extensive experience in designing and implementing complex IT infrastructure solutions for large MNC across multiple countries Passion for driving outcome-based solutions for customers Ability to travel within region and as needed to support customer accounts Experience with a Cisco Gold Partner is preferred. Bachelor's Degree OR equivalent experience required Salary: . Date posted: 04/01/2024 07:13 AM
Sr. Solutions Architect - FSI
Amazon, Vancouver, Any, Canada
DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Do you enjoy helping customers solve technical problems? Would you like to be part of a team that redefines how Financial Services Industry (FSI) customers approach technology? Amazon Web Services (AWS) is leading a large technology paradigm shift, and you could be part of that excitement, building mind-share, establishing customer trust and nurturing AWS adoption. You would be a Senior Solutions Architect (SA) for Canadian Public Sector FSI customers. As a Sr. SA, you will be able to help customers ranging from Credit Unions to Pension Plans. You will own customer technical engagements, diving deep with them and being hands-on with technology. You will work with customers to set up resilient, secure, high-performing AWS solutions. You possess technical and business acumen that enables engagement at all levels of an organization, plus the ability to dive deep and build optimally. You will therefore be comfortable presenting on complex architectures to engineers but also explaining such concepts to non-technical executives. You will author blogs, whitepapers and reference architectures that will be leveraged by the technical community, including our partners and customers. You will deliver webinars, speak at public events, and potentially file patents for what could be future features/products. Solutions Architects within our team have experience working in the FSI space, building secure and compliant solutions. They also have strong communication skills and technical knowledge: able to impress customers at any level, from executive to developer. Our SAs are also expected to have thought-leadership experience in the sector regarding business, products, and technical challenges. By nature, the SA is an influencer and leader: someone with whom customers are eager to engage. Locations: Vancouver or TorontoTravel Requirements: • Open to travel, up to 20% of the time when required for customer meetings. Key job responsibilities• Owning technical engagements at all levels • Removing technical and business barriers • Creating architectures based on customer requirements and industry best practices• Contributing to RFI and RFP responses• Helping customers achieve project and overall technical success• Developing and delivering presentations, discussions, product demos, sample solutions, blog posts, and white papers • Working closely with account managers and business developers to ensure customer success in building and migrating applications, software and services on the AWS cloud • Supporting and promoting AWS consulting and technology partners • Gaining industry recognition and credibility as a regular attendee, panelist and keynote speaker at AWS and third-party technology conferences, trade shows and press events • Capturing and sharing knowledge with the broader AWS Solutions Architecture community A day in the life• Passionate about designing and guiding cloud architectural builds • Dedicated to accelerating and scaling innovation, reducing costs and driving efficiency • Well versed in FSI mandates, security, standards and compliance for designing large-scale cloud computing solutions • Leading deep-dive education and technology design exercises to create innovative, secure and robust solutions for PS FSI organizations and the AWS partners who work with them, including systems integrators and ISVs • Hands-on, getting into details, and possibly writing demo / proof-of-concept codeAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANBASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experiencePREFERRED QUALIFICATIONS- 5+ years of infrastructure architecture, database architecture and networking experience- Experience working with end user or developer communities- Experience architecting/operating solutions built on AWS- 5+ Years of experience working with and/or for FSI customersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $126,000/year up to $210,400/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/02/2024 10:15 PM
Cloud Support Engineer - Security
Amazon, Sydney, Any
DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).PREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM
Account Executive - Marketing Cloud
Salesforce, Mumbai, Any, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. T he Account Executive creates, identifies and closes sales for the Salesforce Marketing Cloud within a specific geographical region or set of named accounts. As the individual who represents the Salesforce Marketing Cloud and drives the revenue, this person must be a self-starting closer who can create a large pipeline of business within a short period of time. This is a role that will be critical to the development and success of the business in India and offers both an immediate step into a major role but also the chance to grow and build the operation. We look for business athletes who are ambitious teammates - with an appetite for, forward-thinking and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Responsibilities:Create and drive revenue within India accounts.Generate business opportunities through professional networking and cold-calling.Drive brand awareness, campaigns, and lead generation via networking, associations, etc.Meet and exceed all quarterly and annual sales quotas.Own the sales cycle - from lead generation to closure.Develop a strategic territory business plan.Maintain account and opportunity forecasting within our internal SFA system.Generate leads from trade shows and regional networking events.Ensure 100% customer satisfaction and retention.Requirements:A proven sales hunter and closer.6 - 9 years of software sales (SaaS) experience.Strong preference for Digital Marketing sales experience.Proven track record of sales excellence.Extensive experience selling to enterprise customers.Be able to work independently & as part of a team in a fast pace, rapid change environment.Superior professional presence and intuition for business.Experience selling at the "C" level - CMO is a plus.Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/02/2024 03:09 PM
Technical CS Specialist, AWS Trust and Safety
Amazon, Bangalore, Any, India
DESCRIPTIONAWS Trust & Safety Abuse Investigation & Prevention Team is a global team that focuses on scenarios where AWS hosted resources negatively impact third party on the Internet. The team is key in maintaining the reputation of AWS's IP space. The team vets potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams.Our environment is fast-paced and requires someone who is flexible, biased for action, detail-oriented, holds high personal standards, and is comfortable tracking multiple threads across many teams. This is an inherently cross-functional role that requires close collaboration with multiple teams across the organization to develop scalable and sustainable solutions.As an AWS Trust and Safety Specialist I, you'll engage with complex customers, providing SME (Subject Matter Expert) advice, escalation support and deep dive analysis. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. You will tackle the most impactful issues to drive scalable and long-term solutions that protect and mitigate abuse. You will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers (TAM's), Sales, and Solution Architects. As one of the most technically proficient members of the team, you will also act in a mentor capacity whenever possible helping to ensure the continued growth and success of the AWS Trust and Safety team.Key job responsibilities• You will work with internal and external stakeholders to investigate, identify root-causes of operational issues and process inefficiencies for AWS• Investigate escalated abuse issues, and deep dive to identify the root cause of the problem. You will occasionally work under high pressure in arising situations to identify a problem, develop a solution, and provide expertise on behalf of T&S for internal and external stakeholders• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects• Drive project facilitation and goal setting for T&S improvement programs• Evolve the team and mentor T&S to effectively mitigate large scale abuse events• Ability to work weekends and/or evenings as needed• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements• Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy (https://aws.amazon.com/aup/)• Own escalated AWS customer issues• Quickly assess customer issues in order to provide accurate support• Act as a high-judgement decision maker for escalated situations where there may be no established SOP• Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support• Assume responsibility for developing detailed knowledge about AWS specific services and then using that knowledge to identify training gaps• Investigate the details of abuse reports and develop processes and responses to help resolve the issue• Be able to work independently, while knowing how/when to handle or escalate critical customer issues• Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assist with customer communications and support during AWS critical events• Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance• Drive projects that improve support-related functions and processes• Provides leadership and security teams with feedback on policies, procedures and tools that need improvement or creationAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS• Bachelors degree in a Computer Science related field or related experience • 2+ years of experience in a Trust and Safety or similar environment working with issues related to online abuse. • Understanding of Internet security concepts and vulnerabilities. • Demonstrated success in resolving complex technical escalations and cause of error post mortem creation • Customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Proficient in MS Office suite including Word, Outlook, and ExcelPREFERRED QUALIFICATIONS• Excellent oral and written communication skills • Strong technical support ability and aptitude regarding Abuse/Security practices • Must be willing and able to participate in an on-call rotation for emergent abuse-related situations. • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience • Strong fluency with Web Technologies and the Internet • Working knowledge of networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • SQL and/or other relational database experience • Knowledge of both Windows and Linux/Unix OS• Experience with Amazon Web Services products and features or Cloud Computing technologiesSalary: . Date posted: 04/04/2024 09:30 AM
Product Owner
Siemens, Bangalore, Any, India
The Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame.• Responsible for a part of the product through the product life cycle from the definition to the phase-out.• Provides the associated development teams with priorities and expertise regarding the product and ensures completeness and consistency of the derived requirements within the part of the product.• Responsible for definition and delivery of a part of a product from a customer and market requirement point of view, working with one or several development teams.Internal Interactions: Product Line Manager, Product Manager, Project Manager, Quality Manager, Development Team (e.g. Scrum Master, System Analyst, Architect, Developers, Testers), Usability Engineer, other stakeholders (e.g. Business Units),Technical Writers.External Interactions: Collaborative customers, Customers, Cardiologists, Sonographers, Hospital Administrators and IT Administrators etc.What are my tasks?• Elicit and collect stakeholder requests• Define and prioritize Market Requirements along with Product Managers.• Analyze Market Requirements (e.g. initiate and manage concepts for complex Market Requirements)• Derive, prioritize and communicate Software Requirements• Create Software Requirement Specifications (i.e. problem part) • Coach/ support development team's questions and resolve conflict regarding features and requirements• Analyze and decide complaints and charms • Achieve commitments with and motivate development teams, assist development teams in attaining maximum effective sustainable pace for development• Ensure quality by evaluating results of iterations and either approve/ accept or reject results based on DONEness criteria• Support effort estimations of development teams• Analyze change request entries and prioritize with other product backlog items• Coordinate cross-feature-area development with peers to facilitate prioritized product development• Deliver input for project management• Support roll-out of the system, presentation, workshops, training for sales and engineeringWhat do I need to know to qualify for this job?Qualification: A Bachelors / masters degree in engineering and / or MCA or equivalent.Work Experience: 12 to 15 yearsDesired Knowledge & Experience:• Healthcare market. Product knowhow and customer understanding• Sound knowledge of Clinical Workflows and Healthcare IT, especially in the area of Cardiology.• Healthcare Industry standards like DICOM, IHE and HL7• Good understanding of software systems categorized as Medical Device• Basic understanding of Legal regulations and standards applicable for medical devices, affecting safety aspects(i.e. FDA 21CFR820QSR, ISO 13485)• Exposure to agile methodology• Good programming skills & should have worked for a majority of time in software programming roles.• Thorough experience in Requirements Engineering, Usability Engineering and feature definition activities.• Product Lifecycle Management & Software development cycle experience• Integration with different 3rd party applications.What experience do I need to have?• Professional: Several years of experience in the medical device/ healthcare industry (e.g. as a Product Owner, System Engineer, System Analyst, Technology Lead, Lead Architect etc.), expertise in clinical and radiological workflows, experience in image processing. Several years of experience in IT product or solution business. Coming from a software development background is a must.• Project / Process: Several years of experience in requirements engineering and SW development. Ideally, IT integration experience. Experience in agile development projects, preferably in Product Owner role.• Leadership: Experience with managing internationally staffed teams, management and balancing of different stakeholder expectations, management of product definitions. Ideally several years experience in technical leadership role and communicating direction and coaching others.• Intercultural: Experience with international/ intercultural teams, conduction of workshops with international development partners and customers.What else do I need to be strong at?• Self driven and takes Initiatives• Decision making skills• Result orientation• Self motivated and provides motivation and inspiration to the team• Strong Analytical and Problem Solving Skills.• Strong team player and networking skills• Strong written and oral communication skills.• Strong interpersonal skills• Strong customer focusSalary: . Date posted: 04/03/2024 09:24 PM