Overview of salaries statistics of the profession "Cloud Application Support Engineer in Australia"

BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 2+ years of technical support, or 2+ years of system administration experience- Bachelor's degree- Experience troubleshooting and debugging technical systems- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution.- Effective oral and written communication skills- Strong customer focus- Strong multitasking skills- Self-starter who is excited about technology- Experience working with customersDESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer successKey job responsibilitiesFirst and foremost this is a customer support role - in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.Career development: We promote advancement opportunities across the organization to help you meet your career goals.Training: We have training programs to help you develop the skills required to be successful in your role.Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeEvery day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting, or experience managing full application stacks from the OS up through custom applications- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.- Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment. • Experience working with customers•- Experience analyzing, troubleshooting, and providing solutions for technical issues • Some programming / scripting experience (Java, Perl, Ruby, Python)•Salary: . Date posted: 04/06/2024 09:31 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) along with associated support projects and processes.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience:Deep understanding of Salesforce Multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of prior experience in Technical Support and/or 3+ years with development experienceDemonstrated analysis, problem solving and skills troubleshooting expertiseAbility to effectively prioritise and escalate customer issues as requiredComfortable interacting with all levels of customer and SFDC managementAbility to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Skills/Experience:Strong Knowledge in Vlocity/Industry cloud CME/CPQ product linesVisualforce and Apex code experienceCertified Salesforce Developer (DEV401)Certified App BuilderCertified Salesforce DeveloperCRM domain knowledgePrevious experience with Salesforce CRM and its technologiesAccomodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/19/2024 03:12 PM

DESCRIPTIONHelp us protect not only the Amazon Web Services (AWS) cloud computing environment but all of our customers as well! Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren't possible in traditional IT environments. With AWS you can flexibly harness compute, storage, security, and other services from across the globe as your business demands them.AWS Security is on the cutting edge of many security issues for a wide variety of platforms and technologies including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization and custom hardware, all operating at massive scale. Similarly, our highly collaborative team is committed to each team member's growth as our business grows.AWS Security is looking for an Application Security Engineer to help validate that our services, applications, and websites are designed and implemented to the highest security standards. You will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will have the opportunity to learn from, and be mentored by, those who are building and securing our cutting-edge services.You are expected to be strong in multiple domains and provide significant contributions to the AWS IT Security team and to multiple groups throughout Amazon. You are expected to develop elegant solutions to complex business problems and apply appropriate technologies while following security engineering best practices. You are also expected to mentor more junior engineers and be a security thought leader for the organization.You will foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. You should also have a deep understanding of at least one specialty for which they are a sought out resource (both within AWS Security and by groups throughout Amazon), while having an understanding of the application of information security in a broad range of technical areas.You will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks which may include project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.Key job responsibilities Application security reviews Mobile security reviews Secure architecture design Threat modeling Projects and research work as needed Security training and outreach to internal development teams Security guidance documentation Security tool development Security metrics delivery and improvements Assistance with recruiting activities and administrative workAbout the teamAbout AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANBASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- Knowledge of networking protocols such as HTTP, DNS and TCP/IPPREFERRED QUALIFICATIONS- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- Experience with AWS products and services- Experience with programming languages such as Python, Java, C++Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $137,800/year up to $230,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 03/19/2024 09:13 AM

DESCRIPTIONAmazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for the Toronto, ON internships.Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon's technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.If this sounds exciting to you - come build the future with us!Key job responsibilities• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions • Collaborating with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques • Applying new skills through customer case simulationsWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS• Currently enrolled in a Bachelor degree program with a graduation conferral date between December 2024 and August 2025• Experience or coursework in networking and operating systems• Fluency in Japanese and EnglishPREFERRED QUALIFICATIONS• Knowledge of internet fundamentals and cloud computing concepts• Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/19/2024 10:19 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.Technical Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience Deep understanding of Salesforce Multi-tenant architecture Bachelor's degree in computer science or equivalent experienceExtensive experience in Technical Support and/or good development experienceDemonstrated analysis, problem solving and skills troubleshooting expertise Ability to effectively prioritize and escalate customer issues as required Comfortable interacting with all levels of customer and SFDC management Ability to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Required Skills/Experience Solid Vlocity CPQ / Salesforce Industries ExperienceDeep understanding of Vlocity Communications, Media, and EnergyExperience in End to End flow in Vlocity CPQ and OMHands-on experience with ESM(B2B journey) and LWC CPQHands-on experience with Digital Commerce API and Cart Based APIHands-on experience in EPC, Interfaces Implementations, Vlocity Rules, Context Rules and Advanced PricingHands-on experience in Industries Order Management, Order Decomposition, Order OrchestrationExperience in Calculation Procedures and Matrices, Vlocity DataRaptor, Vlocity Cards, Vlocity Integration Procedures, Vlocity OmniScript.Experience in migration tools such as Vlocity Salesforce Industries Migration using Vlocity Salesforce Industries Build.Skills/Experience: * LWC and Apex code experience * Certified Salesforce Developer (DEV401) (Mandatory) * Certified App Builder (Mandatory) * ADM 201 (Mandatory) * CRM domain knowledge * Previous experience with Salesforce CRM and its technologies * Salesforce Certified Industries CPQ DeveloperAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/22/2024 03:14 PM

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services India Private Limited (AWS India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in India. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeEvery day will bring new and exciting challenges on the job while you: • Learn and use groundbreaking technologies. • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. • Partner with Amazon teams in India to help reproduce and resolve customer issues. • Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services. • Drive customer communication during critical events. • Drive projects that improve support-related processes and our customers' technical support experience. • Write tutorials, how-to videos, and other technical articles for the developer community. • Work on critical, highly complex customer problems that may span multiple AWS services.About the teamFirst and foremost, this is a customer support role - in The Cloud. • On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies. • Career development: We promote advancement opportunities across the organization to help you meet your career goals. • Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet. • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. • As we operate on a follow-the-sun model, with Support sites located globally, there is no after hours on-call or mandated overtime in this role. • AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST. This Analytics role supports our services that focus on Analytics technologies, including OpenSearch, Kafka and Kinesis.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)PREFERRED QUALIFICATIONS- Experience in a customer support environment- Experience analyzing, troubleshooting, and providing solutions to technical issues - Familiar with data warehousing and ETL process- Understanding of Cloud Computing concepts Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript- Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / KinesisSalary: . Date posted: 03/23/2024 09:15 AM

DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in Amazon Web services you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilities• Learn and use ground breaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with AWS teams to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques• Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script• Career development• Training: We have training programs to help you develop• As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Requires minimum of 2+ yrs experience in relevant technical position- Experience troubleshooting and debugging technical systems- Bachelor's degree OR equivalent experience in a technical position.- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.- Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.- Strong Windows system administration skills.- Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.PREFERRED QUALIFICATIONS- Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services- Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.- Experience with Cloud architecture patterns and distributed computing concepts- Exposure to OS and networking security concepts and standard methodologiesSalary: . Date posted: 03/23/2024 09:09 AM

DESCRIPTIONWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community. As a Support EngineerManager , you'll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamWith over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.2+ years of experience building, managing engineering teams.9+ years overall development/technical support experience.knowledge of programming, Operating System and Cloud technology concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 03/27/2024 10:18 PM

BASIC QUALIFICATIONS- Speak, write, and read fluently in French- 3+ years of network and operating system support experience- Bachelor's degree in computer science or equivalentDESCRIPTIONAs the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Experience with virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen)- Experience with database administrationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/27/2024 10:13 PM

DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical events• Drive projects that improve support-related processes and our customers' technical support experience• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesWHY AWS SUPPORT?• First and foremost this is a customer support role - in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThe Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- Experience in troubleshooting with System Administration with Linux.- Experience with Networking and troubleshooting.- Understanding of virtualization and cloud computing.PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications- Knowledge of AWS and Cloud Computing concepts- Understanding of Security best practices- Understanding of distributed computing environments and methodologiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 08:58 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.Key job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and Serverless technologies (Lambda, API Gateway, Step functions, etc). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 03/27/2024 08:57 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.Key job responsibilitiesOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sA day in the lifeWhy AWS Support Engineering?• First and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS.• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Exposure to Serverless technologies such as Lambda and API Gateway.- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP.- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig.- Experience handling full application stacks from the OS up through custom applications.Salary: . Date posted: 03/27/2024 08:57 AM

BASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position.- 2+ years of technical support experience- Requires minimum of 2+ yrs experience in relevant technical position.- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.- Knowledge of client/server and distributed systems architectures (WebServers).- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.- Excellent verbal and written communication skills.- Customer service experience / strong customer focus.- Strong analysis and troubleshooting skills and experience.DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will work across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT Amazon?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies.• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Interact with leading engineers around the world.• Partner with Amazon teams in India to help reproduce and resolve customer issues.• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.• Drive customer communication during critical events.• Drive projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• Work on critical, highly complex customer problems that may span multiple AWS services.You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. AWS Support Engineering is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilitiesThe AWS Support Engineering team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. Our mission is to provide technical solutions to customers. Also, this role supports AWS mobile technologies (Amplify, Device Farm, Pinpoint, etc) and IOT technologies (IOT, IOT Core, Greengrass,IoT Device Management, Robomaker,Roborunner, IOT Analytics). Mobile Services and IOT are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences. Our support engineers are responsible for helping customers utilize all services offered within AWS. They also act as the "voice of the customer" to the development teams for recurring issues or feature requests. If you're experienced with mobile or web application development and you are more comfortable "getting your hands dirty," then we're looking for you!A day in the lifeOn a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Refer: https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience developing against and working with REST API based services.- Prior working experience with AWS services.- Experience with Cloud architecture patterns and distributed computing concepts.- Exposure to Mobile application development (iOS / Android).- Exposure to mobile and web application security best practices.- Experience around Messaging and Queueing services.- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP- Exposure to security concepts / methodologies.- Experience with iperf, MTR, traceroute, dig- Experience handling full application stacks from the OS up through custom applications- Experience with push notifications, APNS and GCMSalary: . Date posted: 03/27/2024 08:57 AM

BASIC QUALIFICATIONS- Fluency in both written and verbal Portuguese- 3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Canada Amazon offices.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- MS or PhD in related field- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management- Demonstrated expertise in systems administration (Linux/Window), network administration- Experience in programming and/or managing full application stacks from the OS up to custom applications- 3+ years of experience in BigData, AIAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/27/2024 08:52 AM

Senior Principal Software EngineerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineering Team in Bangalore.What you'll achieveAs a Senior Software Principal Engineer, you will be responsible for developing sophisticated systems and software basis the customer's business goals, needs and general business environment creating software solutions.You will:Participate in Building and Executing Infra, DevSecOps roadmap and implement & operate our cloud infrastructure.Implement operational excellence practices to ensure reliability and security, and ability to dive in and debug live production systems, performance bottlenecks, spotting anomalous system behaviour, and resolving root cause of incidents.Employ infrastructure as code paradigm to increase automation, scalability, and reliability be active at a technical level, participating in design and code reviews and taking a hands-on role for strategically important technical initiatives & identifying opportunities for enhancing system performance and reliability in alignment with business SLAs, SLOs, KPIs, and objectives, and provide guidance and assistance to SRE teams in implementing the identified improvements.Optimize resource utilization and efficiency in VMware environments by right-sizing virtual machines, optimizing configurations, and implementing resource pooling and overcommitment strategies. You will analyze resource usage patterns, identify optimization opportunities, and implement cost-saving measures to maximize ROI and minimize waste.Design and implement high availability (HA) and disaster recovery (DR) solutions for VMware environments using features such as VMware vSphere HA, VMware Site Recovery Manager (SRM), and VMware vSAN. You will ensure business continuity and data protection by implementing resilient and automated failover and recovery mechanismsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements13+ years of experience in software development using high-level languages such as Python/Golang/Java with Shell scriptingUsage of VMware vMotion, Storage vMotion, and Distributed Resource Scheduler (DRS), VMware vSphere, vCenter, ESXi, VMware NSX and vRealize Suite for workload mobility along with Storage technologies such as SAN, NAS, and Software-Defined Storage (SDS).Good experience on cloud tech stack - Azure, AWS, Containers, Kubernetes, and Terraform and must possess Cloud Certifications along with Infrastructure as Code (IAC) tools such as Terraform, Ansible, ARM, and CloudFormation.knowledge on Observability, logs, tracing, and monitoring tools such as Grafana (Loki and Tempo), Prometheus, Graylog, Jaeger, Zipkin, ELK stack or equivalent with problem-solving and analytical skills, with a focus on continuous improvement.Understanding of AI/ML Concepts: A solid understanding of fundamental AI/ML concepts, algorithms, and techniques is essential for roles involving AI/ML. Candidates should be proficient in supervised and unsupervised learning, deep learning, natural language processing, computer vision, and other related areas.Desirable RequirementsConvey resolutions to audiences with varying degrees of technical/business proficiency and bring them to consensus.Collaborate with cross-functional engineering teams to conduct capacity planning and scalability assessments and design solutions for handling current and future growth .Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 31 May 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R242615Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 03/27/2024 02:10 AM

Senior Principal Software Engineer The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineering Team in Bangalore.What you'll achieveWe are looking for candidates who have a strong background in AI/ML, SRE (Site Reliability Engineering), and DevSecOps, you will play a critical role in driving innovation, efficiency, and reliability within our organization on these domainsYou will:Participate in Building and Executing Infra, DevSecOps roadmap and Implement operational excellence practices to ensure reliability and security, and ability to dive in and debug live production systems, performance bottlenecks, spotting anomalous system behaviour, and resolving root cause of incidents.Employ infrastructure as code paradigm to increase automation, scalability, and reliability be active at a technical level, participating in design and code reviews and taking a hands-on role for strategically important technical initiatives.Optimize resource utilization and efficiency in VMware environments by right-sizing virtual machines, optimizing configurations, and implementing resource pooling and overcommitment strategies. You will analyze resource usage patterns, identify optimization opportunities, and implement cost-saving measures to maximize ROI and minimize waste.Design and implement high availability (HA) and disaster recovery (DR) solutions for VMware environments using features such as VMware vSphere HA, VMware Site Recovery Manager (SRM), and VMware vSAN. You will ensure business continuity and data protection by implementing resilient and automated failover and recovery mechanismsFoster a culture of collaboration, innovation, and continuous improvement across AI/ML, SRE, and DevSecOps teams. You'll mentor and coach team members, promote knowledge sharing, and facilitate cross-functional collaboration to drive collective success and growth along with Strategic Alignment of AI/ML, SRE, and DevSecOps initiatives with organizational goals and priorities. You'll collaborate with stakeholders to understand business objectives, define technical roadmaps, and prioritize initiatives that deliver maximum value and impact.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements13+ years of experience in Software Development with minimum of 5 years of experience as an architect using Python/Golang with Ruby and shell scripting\\Experience with AI/ML Frameworks: Hands-on experience with popular AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn is essential for AI/ML roles. Familiarity with data preprocessing, feature engineering, model training, and evaluation is also required along with Candidates should be proficient in deploying and managing AI/ML models, infrastructure, and services in cloud environmentsStrong experience on Cloud platforms such as Azure, AWS, Containers, Kubernetes, and Terraform and possess Cloud Certifications - eg: AWS, Azure Professional Certifications, CKAD, etcExperience on VMware vSphere, vCenter, ESXi, and vRealize Suite. Storage technologies such as SAN, NAS, and Software-Defined Storage (SDS).Knowledge on Security concepts eg: Public Key Infrastructure (PKI), Secure coding practices, OWASP, Secrets management, and Vulnerability remediation along with Problem-solving and analytical skills, with a focus on continuous improvement.Desirable RequirementsConvey resolutions to audiences with varying degrees of technical/business proficiency and bring them to consensus.Collaborate with cross-functional engineering teams to conduct capacity planning and scalability assessments and design solutions for handling current and future growth .Who we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 31 May 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R242617Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 03/27/2024 02:10 AM

Senior Principal Software EngineerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineering Team in Bangalore.What you'll achieveAs a Senior Software Principal Engineer, you will be responsible for developing sophisticated systems and software basis the customer's business goals, needs and general business environment creating software solutions.You will:Contribute to the design and architecture of high-quality, complex systems and software/storage environmentsPrepare, review and evaluate software/storage specifications for products and systemsContribute to the development and implementation of test strategies for complex software products and systems/for storage products and systemsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements:12+ years of technical engineering experience with coding in languages including, but not limited to, C, C++, C#, .Net Framework, WPF, and Universal Windows Platform (UWP).Strong and proven experience as a lead software engineer building software and solutions with a demonstrable track record of shipping successful software products & services5+ years of experience in cloud development principles and patterns, particularly loosely coupled architectures and micro-services, DevOps model5+ years of experience driving, and managing technical and architectural dependencies. Experience with hands-on design, coding, architecture, validation and debuggingHands-on experience in app development using Azure PaaS services like Web apps, Function Apps, Service Bus, Event Hub, REST API, SQL NoSQL etc. 5+ years of experience with cloud technologies like Azure/AWS/GCP and familiarity with Docker a plus.Desirable Requirements14+ years of related experience with a Bachelor's or Master's Degree in Computer Science, or a related technical disciplineWho we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 31st May, 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R242924Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 03/27/2024 02:10 AM

Dear Aspirant!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!We are looking for: Python + AWS Cloud EngineerYou'll make a difference by:Develop and maintain CI/CD pipelines.Improve CI/CD tools integration/operations, and full automation of CI testing.Continually review current practices and implement best practices and emerging concepts in CI/CD landscape.Collaborate with the development team and QA teams to meet quality requirements and goals.Troubleshoot issues along the CI/CD pipeline.You'll win us over by:A bachelor's degree in computer science, Engineering, or related field.Minimum 5 years CI/CD engineering experience using source control (git) and feature branch strategies.Experience with continuous integration tools (preferably GitLab CI/CD) to maintain multi-tiered infrastructure and web applications.Experience with deployment strategies to reduce downtime and risk.Knowledge in installing, configuring, and maintaining software security pipeline tools.Strong knowledge of AWS platformDemonstrated proficiency with Python programming language and shell scripting languages.Experience with Infrastructure automation (AWS CDK, CloudFormation)Good communication skills and ability to work in a distributed team.Ability to decompose complex processes into smaller components.An appetite to automate where applicable.: AWS CDK, CloudFormation, Step functions Python, BashJoin us and be yourself!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.Make your mark in our exciting world at Siemens.This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality.Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 03/26/2024 08:48 PM

DESCRIPTIONAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services (AWS), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a team passionate about cloud computing, and believe that world class support is critical to customer success.Key job responsibilitiesLearn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon teams in India to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.A day in the lifeFirst and foremost this is a customer support role - in The Cloud.• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sThis Analytics role supports our services that focus on Analytics technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree OR equivalent experience in a technical position- Requires minimum of 2+ yrs experience in relevant technical position- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.- Experience in Business Analytics application, support, and troubleshooting concepts- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)PREFERRED QUALIFICATIONS- Experience in a customer support environment- Experience analyzing, troubleshooting, and providing solutions to technical issues- Familiar with data warehousing and ETL process- Understanding of Cloud Computing concepts- Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript § Expertise in Data warehouse (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis.Salary: . Date posted: 03/29/2024 10:07 PM

DESCRIPTIONHelp us protect not only the Amazon Web Services (AWS) cloud computing environment but all of our customers as well! Since 2006, our great team at AWS has been enabling our customers to bring great ideas to life in ways that aren't possible in traditional IT environments. With AWS you can flexibly harness compute, storage, security, and other services from across the globe as your business demands them.AWS Security is on the cutting edge of many security issues for a wide variety of platforms and technologies including cloud services, Internet of things (IoT), identity and access management, mobile devices, virtualization and custom hardware, all operating at massive scale. Similarly, our highly collaborative team is committed to each team member's growth as our business grows.AWS Security is looking for an Application Security Engineer to help validate that our services, applications, and websites are designed and implemented to the highest security standards. You will be responsible for analyzing the security of applications and services, discovering and addressing security issues, building security automation, and quickly reacting to new threat scenarios. You will have the opportunity to learn from, and be mentored by, those who are building and securing our cutting-edge services.You are expected to be strong in multiple domains and provide significant contributions to the AWS IT Security team and to multiple groups throughout Amazon. You are expected to develop elegant solutions to complex business problems and apply appropriate technologies while following security engineering best practices. You are also expected to mentor more junior engineers and be a security thought leader for the organization.You will foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. You should also have a deep understanding of at least one specialty for which they are a sought out resource (both within AWS Security and by groups throughout Amazon), while having an understanding of the application of information security in a broad range of technical areas.You will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks which may include project and software development work. This role will provide career growth opportunities as you gain new security skills in the course of your duties.Key job responsibilities Application security reviews Mobile security reviews Secure architecture design Threat modeling Projects and research work as needed Security training and outreach to internal development teams Security guidance documentation Security tool development Security metrics delivery and improvements Assistance with recruiting activities and administrative workAbout the teamAbout AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CAN | Vancouver, BC, CANBASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- Knowledge of networking protocols such as HTTP, DNS and TCP/IPPREFERRED QUALIFICATIONS- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- Experience with AWS products and services- Experience with programming languages such as Python, Java, C++Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.The base salary for this position ranges from $137,800/year up to $230,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.Salary: . Date posted: 03/29/2024 10:05 PM