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Overview of salaries statistics of the profession "Investment Sales Representative in Australia"

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Account Sales Representative

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Advertising Sales Representative

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Architectural Sales Representative

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Area Sales Representative

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Automotive Sales Representative

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B2B Outside Sales Representative

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B2B Sales Representative

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Business Sales Representative

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Car Sales Representative

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Catering Sales Representative

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Commercial Sales Representative

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Commerical HVAC Sales Representative

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Communications Sales Representative

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Compact Equipment Sales Representative

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Construction Sales Representative

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Corporate Sales Representative

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Dental Sales Representative

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Digital Media Sales Representative

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Direct Media Sales Representative

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Direct Sales Representative

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Distribution Sales Representative

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Domestic Sales Representative

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Energy Sales Representative

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Enterprise Field Sales Representative

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Enterprise Sales Representative

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Export Sales Representative

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Field Sales Representative

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Fuel Sales Representative

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Healthcare Sales Representative

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Heavy Equipment Sales Representative

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HVAC Outside Sales Representative

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HVAC Sales Representative

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Inbound Sales Representative

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Inbound Satellite Sales Representative

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Industrial Sales Representative

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Inside Sales Representative

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Insurance Sales Representative

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International Sales Representative

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Investment Real Estate Sales Representative

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Media Sales Development Representative

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Media Sales Representative

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Medical Sales Representative

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National Accounts Sales Representative

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Outside Direct Sales Representative

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Outside Sales Representative

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Pharmaceutical Sales Representative

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Real Estate Sales Representative

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Regional Sales Representative

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Route Sales Representative

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Service Sales Representative

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Specialty Sales Representative

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Supply Sales Representative

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Surgical Sales Representative

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Telecommunications Sales Representative

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Territory Sales Representative

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Transportation Sales Representative

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Wireless Sales Representative

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Ability to manage multiple products and managing product deliveries with varying timelines, priorities and complexities. Strong influencing and leadership skills to ensure execution and engagement across our leadership, advisors and execution partners. Ability to build successful internal partnerships across an organization and build consensus on priorities. Strategic mindset to ensure a proper roadmap is built for our IPB Advisor Experience Highly self-motivated and ability to remain calm under intense pressure. Excellent organizational skills, ability to multi-task and manage priorities. Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach Preferred qualifications, capabilities, and skills Prior Wealth Management experience helpful. Former experience as an Advisor is a strong plusAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/04/2024 10:24 PM
BILINGUAL (FRENCH) REGIONAL DIRECTOR OF OPERATIONS
Compass Group Canada, Montreal, Quebec, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward! Imagine working in a place where thousands of people rely on your team to bring out the best in their day. Join us and know you can make it happen by creating a home away from home for our clients. You can make every day more enjoyable simply by serving a nutritious meal, or ensuring a safe living environment, or creating recreational programs for their down time. No matter what role you play with us, it will be an important one. Why work with ESS Support Services? We are a member of Compass Group Canada, the leading foodservice and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is as diverse as offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands. Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.Job SummaryNow, if you were to come on board as our Bilingual (French) Regional Director of Operations, we'd ask you to do the following for us: Responsible for the overall direction, coordination, and evaluation of assigned unit(s) Establishes and maintains effective client and customer relations; identifies client's needs; communicates unit progress, operations problems, and new Company programs to client Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit's financial performance meets Company and client expectations Conducts and/or monitors customer, client and associate satisfaction surveys In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates' files; monitors Diversity action plans Participates in the recruitment process for supervisory and area manager positions Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates Plans and conducts district meetings, making full use of support staff as needed Maintains accurate records and documentation of client and associate meetings, discussions and activities Think you have what it takes to be our Bilingual (French) Regional Director of Operations? We're committed to hiring the best talent for the role. Here's how we'll know you will be successful: 5-10 years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience 5+ years of senior leadership experience managing, coaching, motivating and developing managers, preferably within a unionized environment Post-secondary degree or diploma Demonstrated ability to identify and analyze problems, find solutions and make solid decisions Proven financial management skills within a multi-million dollar portfolio Ability to read and interpret RFPs, contracts and service level agreements Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence Proficient with MS Office including Word, Excel and PowerPoint Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/04/2024 04:12 PM
Vice President, Operations, Fairmont Hotels & Resorts, The Americas
Fairmont Hotels and Resorts, Toronto Ontario or New York City, New York, Any, C ...
Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionAs Vice President, Operations you will collaborate closely with the Chief Operating Officer, North & Central America, to lead and oversee the operations for Fairmont properties across the region.The primary objective of this role is to drive performance improvement through a balanced scorecard approached including but not limited to colleague engagement, guest satisfaction, owner relations, brand standards, and ESG/sustainability to achieve greater market share and financial performance across the individual hotels and residences. Key Responsibilities:OperationsWorks collaboratively with the regional Chief Operating Officer, Corporate Functional Leads, and Property Leaders to develop and execute strategy that will drive achievement of region and property-level performance across all key metrics.Be actively involved with hotel operations, guiding and coaching hotel leaders throughout the region on a regular basis. Regularly complete reviews of achievement against Fairmont brand standards, expectations, strategic and operating plans, working with properties to execute action plans that address any deficiencies. Works collaboratively with the corporate functional leads of Food & Beverage, Guest Support, Finance, Talent & Culture, Commercial, Design & Technical Services, Procurement, Technology to support the hotels operationally in all respects.Works with hotel operating teams and corporate peers to translate strategy into specific operational plans, budgets, and annual performance goals for hotels with agreed success criteria.Supports the revisions and refinement of Standards of Service and related policies & procedures impacting property-level operations. Assists in supporting property-level teams to ensure Hotel Management Agreements are adhered to.Constantly seeks new opportunities to improve colleague engagement, increase all revenue levels, drive cost efficiencies, optimize income, increase service improvement, and enhance overall competitiveness.Builds and nurtures relationships at all levels, influences & facilitates change management and provides direction on areas of opportunity to simplify internal business processes, streamline resources, increase efficiency & fast-track projects.Takes a broad view of local, national, and international business, economic and political trends and environmental factors to determine growth areas, opportunities and threats.Owner Relations, Development and New OpeningsCollaborates with the Chief Operating Officer and other senior brand leaders to maintain high personal involvement and visibility with owners and their designated representatives to develop an open dialogue and accessibility. Represents Accor in owner meetings and correspondence, coordinating with Regional Vice Presidents and General Managers as appropriate.Involvement in hotel development and opening & integration process. Includes conducting due diligence and process reviews, as necessary, working closely with Design & Technical Services, Procurement and Hotel Integration Teams to develop project plans and critical paths.Supports the Development Team with sales pitches to secure new business by demonstrating Company and Brand's operating capabilities and ability to achieve owner investment objectives.Leading and Developing Talent Provides inspirational leadership across the region, coaching teams where needed to help them reach their full potential.Coordinates with the Chief Operating Office, Vice President Talent & Culture and other functional leads to regularly assess and develop existing talent in the field, with an overarching goal of continuously enhancing the brand's talent bench strength across the network.Actively participates in succession planning of key roles, identifies internal transfers opportunities and promotionsBrand DeliveryActs as a role model and a culture carrier within the region and more broadly within Accor, 'living' and actively representing the Fairmont brand's valuesActs as a key brand stakeholder to uphold and improve and refine the brand strategies and standards with all constituents.QualificationsPrevious luxury hotel experience as a General Manager in various key markets within North AmericaExperience working in a variety of locations and property types throughout North America: resorts, city-center hotels, remote locations/islands, in operations large and small.Well traveled with a deep understanding of and passion for great hotels, great service, and well-run operations.Possessing excellent working knowledge of luxury brand standards, LQA, Forbes/AAA rating systemsStrong executive presence with excellent interpersonal and relationship-building skills.Ability to think strategically, form opinions, and garner support and buy-in from hotel-level leaders and counterparts within the corporate office.Highly organized, self-starter and able to work independently whilst managing multiple projects simultaneously Able to perform well under pressure.Solid business acumen, excellent judgment and problem-solving skillsAbility to find common ground among a group or teams to find improvement or conflict resolution to move forwardCoaching experience and proven ability to motivate and influence others to accomplish objectivesEnthusiastic team player, with strong self initiative and ability to work to deadlinesAbility to adapt to changing priorities and internal/external circumstances to achieve the best possible commercial outcome.Strong organizational, written and verbal communication and presentation skillsClear working knowledge of budget planning and execution.Other Requirements:Travel up to 75% of the time.Education:Post secondary degree in hospitality management with a Masters in Business Administration preferredAdditional InformationWork Location:This position will be based either in our New York City or Toronto Office.The salary range for this role in New York is $275-325k USD.This position will also come with a competitive long term and short term inceitve plan.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-GY1Salary: . Date posted: 03/28/2024 11:23 PM
Enterprise Account Executive
Amazon, Toronto, Ontario, Canada
DESCRIPTIONWould you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with enterprises in Central Canada? Do you have the business acumen and the track record managing complex accounts to help establish Amazon as a valued partner to enterprise customers? Have you demonstrated delivering results with high performance sales organizations? Are you well established leading internal teams to execute account strategies through informal leadership?Key job responsibilitiesAs an Enterprise Engaged Sales Representative you will have the exciting opportunity to drive growth and shape the future of emerging technology. Your responsibilities will include driving revenue growth, customer adoption, and market penetration in enterprise accounts. The ideal candidate will possess both a sales/ business development and ideally knowledge of selling technology that enables them to drive engagement at the CXO level as well as with business stakeholders, IT leaders and innovation teams. They should also be a self-starter who is prepared to develop and execute against a territory coverage plan and consistently delivers on quarterly revenue targets. Experience establishing an enterprise account strategy and guiding internal teams through informal leadership is preferable. This includes demonstrating a priority of supporting diverse, equitable and inclusive teams and perspectives. The candidate will also understand and embrace the AWS culture through the Leadership Principles and demonstrate he/she can be an active contributor to those principles. • Drive revenue and market share in a defined territory or industry vertical;• Meet or exceed quarterly revenue targets;• Develop and execute against a comprehensive account/territory plan; • Track record in delivering to customer business outcomes;• Create and articulate compelling value propositions around AWS services;• Accelerate customer adoption;• Maintain a robust sales pipeline;• Work with the AWS partner ecosystem to extend reach and drive adoption;• Understands and has experience with how customers make buying decisions in a multi-vendor eco- system;• Manage contract negotiations;• Experience selling professional services;• Develop long-term strategic relationships with key accounts;• Set account strategy and lead internal account teams;• Ensures customer satisfaction through creating a differentiated customer experience;A day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Candidates are responsible and measured on delivering quota targets while meeting goals set by the organization that demonstrate an understanding of the AWS strategy. The AWS enterprise account executives set the strategy for their territory/accounts and inspire the #oneteam and ecosystem to deliver results through our unique programs and investments. This includes understanding how cloud, digital and AI can impact a business at scale and how to start the journey of transforming the way customers work.This role requires commuting to on-site customer visits and working from our Toronto office at least 3 days a week.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business- Experience identifying, developing, negotiating, and closing large-scale technology deals- Impactful verbal and written communications skillsPREFERRED QUALIFICATIONS- BA/BS, B.Comm/ B.Mgt degree or equivalent work experience required- Track record of developing sustainable new business in emerging technology and innovation and extensive customer network in multi levels of an organizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/12/2024 09:02 AM
MANAGER OF SUPPORT SERVICES
Compass Group Canada, Langley, Any, Canada
What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward! Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it's right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy-we do the same. This is healthy living at its finest. Join us. Click here for This is Marquise Hospitality video!Job SummaryNow, if you were to come on board as one of our Manager of Support Services, we'd ask you to do the following for us: Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, Laundry and Maintenance services Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline Maintain appropriate budgetary, cost and inventory controls Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place Think you have what it takes to be our Manager of Support Services? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. Eligible to obtain membership in the Canadian Society of Nutrition Management (CSNM) Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting Excellent leadership ability and customer service skills Excellent verbal and written communication skills Proficient with MS Office applications including Word, Excel and Power Point Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 04/12/2024 04:12 PM
Remote Customer Care Representative (��~$80k, Canada) at ZayZoon
Remote Jobs, All Cities, Any, Canada
Customer Care is a central part of our product and service experience, and as such a strategic strength in our business -- critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served.Internally, the Customer Care Representative acts as the "voice of the customer" and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams!YOU: * Like to think on your feet and work in a fast paced role where every day can be a bit different* Are not intimidated by a tight deadline if you know that means making a genuine impact* Are a critical thinker who thinks outside the box and challenges the status quo to push your own limits, as well as those around you* Want to make a difference through meaningful work and are driven by purpose* Have a strong sense of accountability - you ensure the job gets done on time, no hand holding necessary* Are an innovative self-starter that's always looking for a better way to do things* Get the bigger picture, and how to balance that with a focus on details because you know the little things matter* Love small teams and are not afraid to roll up your sleeves to help others when needed* Are looking for a great company you can grow with!WE:* Are a tight-knit team of adults that care about our customers, our products, and each other; we walk the talk when it comes to living our Core Values* Know that every team member makes a difference; a sense of purpose comes from understanding our vision and how each person fits into it to move our business forward* Constantly strive to improve - always growing ourselves, each other, and our business; you can expect leaders and teammates across our organization that will support you and ensure you are positioned for personal growth and success* Thrive on moving the needle and creating exceptional experiences for our customers* Value a flexible environment, with an emphasis placed on getting the job done, not on hours worked -- this means taking the time and space you need for yourself and your family, but also being available for collaboration when needed, and being ready to get down to business in crunch times* Are a group of people that genuinely love what we do. ZayZoon has a tech-industry leading Employee NPS that is consistently above 70.* Are highly engaged, fast-paced and performance-driven, but also know how to have fun!YOUR RESPONSIBILITIES:* Provide support and guidance to ZayZoon customers via in-app chat, and email* Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team* Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers* Assist with process improvements within Customer Care* Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base* Assist in staying on top of current technology developments applicable to the team - share your ideas with us! How can we better leverage Bots/AI to improve the customer experience?* Champion ZayZoon's mission to provide responsible financial products!TO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO BE SOMEONE WHO:* Wants to make a difference through meaningful work and is driven by purpose* Is passionate about helping others* Has high emotional IQ and knows how to demonstrate empathy, especially during difficult situations* Understands how to diffuse customer concerns when things get serious, and when to lighten up the mood with the right emoji (or two)* Has exemplary organization skills; you're not easily phased when keeping multiple balls in the air and understand that if everything is a priority, then nothing is a priority* Is an analytical problem solver that can differentiate between symptoms and root causes* Adapts quickly to change, and gracefully maneuvers quick pivots to thrive in fast-paced environments* Self-motivated with the ability to work independently in a remote settingWHAT YOU BRING TO THE TABLE* Bachelor's Degree or 3-5 years of customer service experience or product support* Exceptional verbal and written communication skills; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience* Computer savvy self starter who's comfortable digging into new tools* Excel at providing clear, transparent and honest feedback of improvements to user interface and user experience* Strong critical thinking skills to recognize patterns, identify issues, and the steps required to resolve them* Familiarity with Google Workspace, Slack, or similar toolsBONUS POINTS IF* You have written communication skills in a second language (Spanish preferred)* You have experience with customer messaging platforms such as Intercom, Zendesk, UserVoice, etc.* You have experience with FullStory, Atlassian tools, Hubspot, and/or Metabase* You have experience in financial technology, banking, or payroll/benefits related servicesCORE VALUES* Our Core Values are our shared beliefs as a team. We bring them to life in our organization by recognizing when someone demonstrates them in their actions. They are the rules of engagement for our team that guide our decisions and we treat each other, our partners, and our customers. Are you aligned with our Core Values?* Hustle - Own it, take it to the next level* Trust - Do the right thing* People Driven - Make a positive impact* Mastery - Thirst for knowledge and improvementWe have a few different shift options available, please note these are all in Mountain Time Mon - Fri | 12pm - 8pmSun - Thurs | Sun 10am - 6pm | Mon - Thurs 12pm - 8pmTues - Sat | Tues - Fri 12pm - 8pm | Sat 10am - 6pmANYTHING ELSE YOU MIGHT NEED TO KNOWCandidates must be located in North America to be considered.We are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.Please note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.We wish to thank all qualified applicants for their interest in joining our team! #Salary and compensation No salary data published by company so we estimated salary based on similar jobs related to Education and Education jobs that are similar: $70,000 - $90,000/year#Benefits 401(k)�� Distributed team⏰ Async�� Vision insurance�� Dental insurance�� Medical insurance�� Unlimited vacation�� Paid time off�� 4 day workweek 401k matching�� Company retreats�� Coworking budget�� Learning budget Free gym membership�� Mental wellness budget Home office budget�� Pay in crypto�� Pseudonymous Profit sharing Equity compensation⬜ No whiteboard interview�� No monitoring system�� No politics at work�� We hire old (and young)#LocationCanadaSalary: . Date posted: 04/14/2024 08:13 AM