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Overview of salaries statistics of the profession "Hardware Sales Account Manager in Australia"
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Overview of salaries statistics of the profession "Hardware Sales Account Manager in Australia"
80 000 A$ Average monthly salary
Average salary in the last 12 months: "Hardware Sales Account Manager in Australia"
The bar chart shows the change in the level of average salary of the profession Hardware Sales Account Manager in Australia.
Distribution of vacancy "Hardware Sales Account Manager" by regions Australia
As you can see on the diagramm in Australia the most numerous number of vacancies of Hardware Sales Account Manager Job are opened in . In the second place is Western Australia, In the third is Australian Capital Territory.
Regions rating Australia by salary for the profession "Hardware Sales Account Manager"
As you can see on the diagramm in Australia the most numerous number of vacancies of Hardware Sales Account Manager Job are opened in . In the second place is Western Australia, In the third is Australian Capital Territory.
Similar vacancies rating by salary in Australia
Among similar professions in Australia the highest-paid are considered to be Digital Marketing Sales Account Manager. According to our website the average salary is 98000 aud. In the second place is Business Sales Account Manager with a salary 80000 aud, and the third - Channel Sales Account Manager with a salary 80000 aud.
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Account Manager SK CAN
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Assistant Manager-Finance
Marriott International, Hyderabad, Any, India
Job Number 23030475Job Category Finance & AccountingLocation Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers.CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.CORE WORK ACTIVITIESAssisting in Managing Work, Projects, and Policies • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Completes accounts receivable period end closing functions and procedures; credit and period end reporting. • Upholds the policies and procedures outlined in the credit policy. • Interacts with sales and catering staff for timely credit decisions on incoming customers.Demonstrating and Applying Accounting Knowledge to Credit Management Issues • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Keeps up-to-date technically and applying new knowledge to your job. • Stays knowledgeable of accounts receivable system.Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Ensures property billings are sent error free and in a timely manner. • Monitors receivables for timely collections and follows up with appropriate collection correspondence.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Maintains positive working relations with SSC, customers and department managers.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.Salary: . Date posted: 05/26/2023 11:36 AM
Senior Field Application Engineer- Physical Verification
Siemens, Bengaluru, Any, India
Looking for Siemens EDA ambassadorsWe are passionate about innovations that mean real progress, and we are curious about technologies that still need to be developed. Do you want to use curiosity, passion, and creativity to make the lives of millions of people easier and better? Join us - whichever path you take, we're looking forward to seeing your point of view!As an integral part of the technical sales team, you will contribute to our success by assisting in the sales and deployment of Siemens EDA Emulation and Verification products as well as by growing customer satisfaction and efficiency both on-site and remotely.We make real what matters!This is your role You'll be responsible for Field Application Engineering (FAE) activities in the Physical Verification (PV) Domain of VLSI systems. You'll understand customer needs on PV, involve in their projects by using the right methodologies and Siemens EDA tools for successful project completion. Involve and drive: Tool evaluation/benchmark Technical product presentations Methodology/flow development and review Tool deployment and adoption Customer tool usage Drive competitive replacements Provide support to customers during critical Project implementation/Tapeout phases. You'll be working with the Technical Account manager and worldwide account teams for forming strategies and successfully driving our tools inside customer projects to enable business success for the organization. You'll build and foster relationships with customers and peers with a positive attitude to win business success. You are also required to work with R&D to enhance and develop the tool by gathering specifications and validating the flows/prototype in the customer environment. We don't need superheroes, just super minds You're a BE/B.Tech in Electronics & Communications Engineering or Electrical & Electronics Engineering. ME/M.Tech in VLSI or Microelectronics will be an added advantage. You've 8-12 years of good experience in the Physical Verification area of VLSI domain and served in positions like Application Engineering / Physical Verification lead/assignments that include Physical sign-off of large ASICs. You've in-depth knowledge of DRC/LVS/EMIR and sign-off experience of large Multi-million gate ASICs Strong Layout fundamentals and understanding of physical layout and related physical verification issues at nanometer technologies (180 - 3nm) understanding of Design Rules Manual and capability to collaborate with customers for rule writing and development. You are good at scripting and able to develop scripts in TCL/Perl to develop AE-ware for customers You've a sound understanding of transistor fundamentals, layout, and physical effects, and associated issues. Understanding of Parasitic Extraction, 2D & 3D filed solvers, dealing with accuracy-related issues, R, C, and L extraction. You have decent understanding of both digital RTL-GDS and analog flows You have a solid understanding of EDA tools like Calibre DRC/LVS, DFM, Hercules, PVS, Dracula, Diva, Calibre PERC, Calibre xrc, Star-RC, XACT-3D Understanding the yield, parameters impacting yield, and Design for manufacturing techniques like Yield enhancement, CMP, and LFD will be a strong plus You're proficient with PNR (Place & Route) tools like Olympus, SOC encounter, ICC2, and layout design tool is desired. You've phenomenal interpersonal skills and have the ability to work autonomously & ability to functionally lead a team. We've got quite a lot to offer. How about youThis role will be based in Bangalore but you'll have to travel to drive business engagements and work with teams impacting entire cities, countries - and the shape of things to come.The pace of innovation in electronics is constantly accelerating. To enable our customers to deliver life-changing innovations to the world faster and to become market leaders, we are committed to delivering the world's most comprehensive portfolio of electronic design automation (EDA) software, hardware, and services. We, at Siemens EDA enable companies to develop better electronic products faster and more efficiently. Our innovative products and solutions help engineers conquer design challenges in the increasingly sophisticated worlds of board and chip design We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds #LI-DENCYJOSEPH#LI-EDA#DISW#LI-HYBRIDSalary: . Date posted: 05/26/2023 12:26 AM
Client Support Specialist
Live Nation, Winnipeg, Any, Canada
Job Summary:JOB DESCRIPTION - CLIENT SUPPORT SPECIALISTLocation: Winnipeg, MB., or Toronto, ON.Division: Ticketmaster CanadaLine Manager: Senior Manager, Operations Support Contract Terms: Permanent, 37.5 hours per weekTHE TEAMWe're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOBThis Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow-up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOINGCustomer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteBe prepared to provide different roles onsite at events, including box office supervision, access control/gate assistance, or other technical or customer service roles as needed.Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesBuild, maintain, and manage all client event ticketing on the appropriate the ticketing platform.Assist with event settlement and reporting, as needed.Providing coordination services of a networking issues between client and in-house IT teamsOur job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesMust be willing to work at and/or travel to various locations, such as but not limited to, theatres, stadiums, outdoor venues and in an office.This position requires significant flexibility in work hours and may in could multiple days in a row or shift lengths beyond a standard work day.Strong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is requiredYOU (BEHAVIOURAL SKILLS)Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry.Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.Salary: . Date posted: 05/20/2023 09:28 AM
Business Travel Account Manager
Marriott International, Bengaluru, Any, India
Job Number 23089854Job Category Sales & MarketingLocation Bengaluru Office, Brigade IRV Centre, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The primary function of the Business Travel (BT) Account Manager is to provide dedicated proactive account management support in the BT segment. The position will support Global Account Executives (GAEs) in the creation and execution of the BT strategy; maintain relationships with all of the accounts' central BT buyers and intermediaries, liaise with global account team members to ensure coverage of non-central buyers, and interact with Marriott's Field sales and Revenue Management teams in executing the BT RFP. Specific responsibilities include: (1) uncovering BT growth potential for accounts with proactive strategies, (2) overall coordination and execution of the RFP process, (3) implementation of BT initiatives, (4) facilitation of intermediary promotional and educational activities, (5) on-going account service in the BT segment, and (6) management of property/field coordination on activities relating to the BT segment. CANDIDATE PROFILE Education and Experience Preferred 4-year degree from an accredited university in High school diploma or GED; 4 years' experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES BTAM Managing Work, Projects, and Policies Provide proactive account management with primary focus on the BT segment. Maintain primarily virtual and digital relationships with each accounts' Hotel Program Manager, Travel Management Company, pricing intermediary, and other buyers globally who impact the accounts' BT buying process. Assist GAE with the development and implementation of BT initiatives to grow spend share, including (but not limited to): Drive loyalty engagement across account portfolio Support hotels to capture project team RFPs Monthly review of Gap Analysis to identify business opportunity Create BT Account Workbook to effectively communicate account needs to field sellers Execute the Global Preferred Partner Program (GPP) if applicable Handle all aspects of the BT pricing process: Assist GAE in the analysis of internal/external hotel spending data for the purpose of selecting hotels to be included in the account proposal. Assist GAE in the quality-control process of BT portfolio offering prior to customer presentation. Correspond with all accepted/rejected hotels; oversee rate-loading and GDS pull-through, etc. Coordinate pricing for hotels added to the system mid-year, or as new markets emerge due to the accounts' acquisition of new businesses, etc. Conduct rate audit/Follow-up on all rate discrepancy issues. Coordinate strategy on courtesy rates. Provide ongoing quality control of account data and management reporting. Act as liaison between MARSHA and GDS support desk. Proactively partner with designated travel agencies, Pricing Account Services, and the GDS Team to audit rates for accuracy and accessibility. Provide support to properties AND/OR global account team members on the BT segment (e.g. - customer trends, buying location changes; provide guidance regarding compelling business cases, etc.) Research and analyze account information and relevant data to identify new business opportunities in the BT segment and partner with the GAE to create innovative solutions for the customer. Provide project management oversight on the implementation of account-related initiatives in the BT segment (ie: Brand Recognition, Account Recognition/Company of the month calendar updates, Business review slide semi-annual). Maintain accurate and up-to-date BT account information in MarRFP/SAPPs and Empower tools. Proactively research & identify properties that should be considered for inclusion in preferred programs, work with GAE to present these hotels to Travel Buyer Maintaining Business Goals Achieve and exceed goals including performance goals, revenue/room night goals, team goals, etc. Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities. Submit account plans/reports/data requests in a timely and accurate manner. Demonstrating and Applying Business/Discipline Knowledge Share trends/Demonstrate knowledge of job- and industry-relevant issues, products/services, systems, and processes. Use standard software applications such as MS Office, Tableau, Excel, etc. Conduct basic financial analysis and exhibit understanding of revenue management. Articulate knowledge of Marriot brands, business needs, and pricing strategies. Use relevant internal and external data (e.g. account production, competitor information, industry trends) to formulate recommendations and influence business strategies that drive greater market penetration in the BT segment. Contributing to Teams Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound business decision-making; demonstrate honesty/integrity; lead by example. Motivate and provide a work environment where associates are partnering effectively to deliver sales goals and customer commitments. Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment. Work effectively in a virtual team-based environment. Assist in the development and usage of tools created to support evolving needs of pricing process Additional Responsibilities Inform and/or update stakeholders on relevant information in a timely manner. Manage time efficiently and demonstrate effective organizational skills. Present ideas, expectations, and information in a concise, well-organized way. Provide sales program/event leadership, reporting support, and/or general operational and administrative guidance, as needed. Perform other duties, as assigned, to meet business needs. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?Salary: . Date posted: 05/16/2023 02:11 PM
IT Specialist
Marriott International, Kochi, Any, India
Job Number 23088660Job Category Information TechnologyLocation The Artiste Kochi a Tribute Portfolio Hotel, W8V8 QV8 Project site, Prestige Forum Mall, Bund Rd, Kochi, Kerela, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInstall, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests' service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Tribute Portfolio features a select group of independent partner hotels, each with its own personality, experience, style and features. Located in emerging neighborhoods and cities around the world, Tribute guests favor hotel stays that reflect their own unique and personal styles and serve as a beacon for likeminded individuals. Be a part of our team and help us create new communities all over the world.Salary: . Date posted: 05/13/2023 01:28 PM
Client Support Specialist
Live Nation, Toronto, Any, Canada
Job Summary:JOB DESCRIPTION - CLIENT SUPPORT SPECIALISTLocation: Toronto, ONDivision: Ticketmaster CanadaLine Manager: Area Manager, OperationsContract Terms: Fixed-term, 6 months. Full-time, 37.5 hours per week (Hybrid)THE TEAMWe're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOBThis Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow-up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOINGCustomer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teamsOur job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is requiredYOU (BEHAVIOURAL SKILLS)Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry.Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.Salary: . Date posted: 05/13/2023 09:31 AM