Overview of salaries statistics of the profession "Transit Operations Manager in Australia"

Reporting to the Executive General Manager, the role of State Operations Manager will be accountable for the delivery of cleaning services to over 200 sites. Leading a team of highly capable Area Managers, the key focus of this role will include but not be limited to the following:Providing leadership support and coaching to the team focusing on development, customer service and safety.Assist in overseeing day-to-day operations within the state, ensuring adherence to company policies, procedures, and standards.Build trust with clients through visiting sites and discussing challengesOversee daily state operations, ensuring compliance with company standards.Collaborate with department heads to enhance operational efficiency.Monitor KPIs and report to senior management on state operations.Foster relationships with stakeholders and represent the company.Align strategies with other departments to achieve state objectives.The ideal candidate is approachable, hands-on, and confident in managing teams. They bring expertise in operations, particularly in facilities management. Key skills include strong communication, adaptability, and a sharp business sense, making them effective leaders in complex operational environments.You will be open to travelling to site across QLD a couple times each month to ensure the sites and customers and serviced. highly advantageous to have cleaning or other relevant facilities management experience.

Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.Why you'll love working for Siemens! Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.Signals Manager, GTA, OntarioReporting to the Project Director, the Signals Manager is responsible for planning and overseeing all the Signals maintenance activities for the Central/North GTA territory, and providing leadership and guidance to a team of S&C Supervisors and their employees for the territory assigned. The Signals Manager works in close collaboration with the Communications Manager and the Project Director to ensure customer satisfaction is attained through good performance on all the pre-established key performance indicators (KPI's) for Centralized Traffic Control and Road Crossing performance, in order to maintain a safe and fluid railway operation. This position is based out of Mississauga, Ont and territory coverage extends up to Barrie, Ont.Human & Material Resources ManagementWork with the Project Director and the Communications Manager to hire a team of Signals and Communications Supervisors to manage the day to day needs of the territories.Hire and evaluate signal maintainers and inspectors, providing them with leadership and regular face-to-face mentoring through presence in the field to review their territories and work practices.Work with the S&C ATP Trainer and S&C OJT Trainer to validate employee knowledge and update the training based on observations and forward-looking needs.Oversee the execution of the work performed by a team of signal maintainers and inspectors to maintain the overall state of good repair of the signalling system, ensuring all the proper tools and resources are regularly made available to employees to successfully carry out the work.Validate all the pertinent details for every trouble call are properly captured by the employees responding to it in the corresponding trouble ticket.Ensure proper material inventory levels are made available based on territory needs and that all the material used is properly accounted through all the maintenance service orders.Ensure all S&C testing is completed within their prescribed intervals and the tests are properly recorded and safely stored.Validate and approve payroll information using the company's timekeeping system, ensuring the workforce's time is being properly utilized. Ensure Supervisors are using adequate cost controls to stay within budget.Develop an efficient escalation process with the team and assist during the more difficult trouble calls and outages to ensure they are efficiently resolved and the client is kept informed throughout the process.Address escalating issues raised by the Supervisors regarding employee performance or discipline, in conformance with the collective bargaining agreement and applying a method of progressive discipline when required.Safety & Compliance ManagementDrive compliance with SCP's and GI's in order to reinforce quality assurance, performance, and testing timeliness.Take a leadership role in finding proactive solutions that would lead to possible improvements in our maintenance operation and reliability, and/or our client's train operations.Ensure that good quality safety and efficiency tests (PMRC audits) are being completed on a regular basis on all employees, to ensure steady compliance of employees with the standards and work safety rules.Ensure that employees' training and records of qualifications are maintained up to date.Ensure that all operations are executed in compliance to Federal, Provincial and Corporate safety policies, along with Canadian Rail Operating Rules (CROR) and Transport Canada regulations.Investigate thoroughly all incidents, accidents, rules, or work procedure violations and produce a formal report to upper management and the client. Take appropriate measures in conjunction with upper Management, the client and Human Resources.Act as an employer representative on the Health & Safety committee.Client Relationship ManagementInteract with the client on a regular basis to understand their needs and requirements and keep them up to date on territory activities and any issues that may arise.Build rapport with the client's Signal Specialists, Rail Traffic Controllers and their Capital Planning group.Gather, organize and provide the client with the information required as per our contracts or upon need (audit reports, etc.).Provide SMO Management with regular updates on maintenance activities and client satisfaction.Required Skills and QualificationsAt least 10 years of railway signals maintenance experience, with the most recent 5 years as Railway Signals Manager, for railway projectsExperience in Railway Management or Supervisory positionCollege diploma in a related field (ex: electronics, telecommunications) or equivalent experienceCompletion of Class I Railway signals maintainer or technician training apprenticeship or equivalentMobilizing leadership and strong organization skillsComprehensive working knowledge of grade crossing standards, signal and communication systems and railway S&C standards, specifications, and proceduresExperience in writing signal testing plansRoot cause analysis experienceCROR qualificationValid driver's licence requiredAbility to maintain good relationships with clientsField technician or signal maintainer experience an asset College diploma in a related technical field (ex: telecommunications, electronics, etc.) is an asset About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility CanadaSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/21/2024 02:18 PM

Location Details:India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... A Technical Program Manager within the security governance space to help us with end-to-end security risk management and reporting. This person will help develop and maintain the policies and standards by coordinating with multiple partners. It also involves running campaigns or initiatives to optimise the security posture of GD core systems. We are a multifaceted and growing company that loves what we do and are looking for inspiring people to share our vision. We focus on distilling compliance and risk concepts to their core principles, enabling us to envision creative solutions for our partners. The ideal candidate will be passionate about doing the right thing for the company and have a strong appetite to enforce security policies / standards by making the teams concerned accountable in protecting the customer and organisation assets. Problem-solving, cross-team coordination, program management, executive communication, and interpersonal skills are crucial to be successful in this role. What you'll get to do... Manage the processes, structures, and policies that ensure IT resources are aligned with organisation goals, managed efficiently and controlled effectively Consult with various stakeholders and support governance initiatives to help ensure ongoing compliance Resolving roadblocks for the team, provide escalation management, own regular communication with leadership (including program updates), make tradeoffs, and balance the business needs within constraints Lead all aspects of strategic planning of work across the org to achieve goals with greater efficacy encouraging an environment of cross-training and team growth Remove roadblocks and serve as a point of escalation across the team Maintain knowledge of changes to IT regulatory environments to support planning and applying them in day to day responsibilities Guide the team to learn process improvement and automation techniques and assist in those efforts directly where needed Work closely with security engineers to support in root cause analysis and thereby make informed and efficient decisions Solve team tools and systems, answer questions, and develop/maintain documentation to support team processes Your experience should include... 8 + years' demonstrated ability with security risk management, IT compliance, IT audit, and/or related focus areas Technical background with a good understanding of security concepts and practical usage (Network Engineering, Network Security, Threat and Vulnerability Management, Database, SDLC, and Release Management) Proven experience working with Cloud technologies/environments, including evaluating and implementing controls on Infrastructure as a Service (IaaS) environments Solid ability to acquire consensus in highly contested situations Experience with implementation and use of GRC Tools such as ServiceNow GRC/IRM Demonstrated ability to deliver solutions to complex technical problems Excellent solid understanding of the exception handling and risk management process You might also have... Information security related certifications Experience in Agile methodologies (Jira, GitHub) Experience with Risk Management Experience designing and coding programs in support of automation We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 03/22/2024 10:05 PM

BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definitionDESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Retail Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.You will be responsible for delivering strategic profitability initiatives and driving customer basket building through growing Units Per Purchase (UPP) on Amazon Australia. You will enhance the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact. -------------------------------------Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.Key job responsibilitiesTo excel in this role, you will: • Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.• Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.• Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP). • Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.• Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience working across functional teams and senior stakeholders- Experience owning feature delivery and tradeoffs of a product- - Successful history of delivering innovative products that customers love.- - Knowledge of SQL and VBA at an advanced level.- - Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.- - Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/25/2024 10:19 PM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the ordering/delivery excellence team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the ordering and delivery processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, and technology, to enhance seller/vendor-facing tools and systems. - Analyze ordering and delivery metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving order accuracy, and enhancing overall fulfillment efficiency. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the ordering and delivery pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the ordering and delivery ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- CPIM/CSCP - APICS certified- Familiarity with e-commerce logistics, fulfillment operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:19 PM

Location Details:Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team We are seeking a Program Manager for Payment Compliance to oversee compliance within the GoDaddy Commerce Division! This role is crucial as we grow our services and develop new solutions for our merchants. Collaborate with Product, Engineering, Risk, Legal, and Operations teams to guarantee adherence to card scheme and payment network rules, staying informed of any changes and adhering to industry standards in the Payments sector. What you'll get to do... Payment Compliance Strategy: Develop and implement a detailed strategy covering all payment certifications (L1, L2, L3, and TQM) and incorporating policies, rules, and regulations of various payment networks (Visa, MasterCard, American Express, Discover, Interac, JCB, Unionpay, Bancomat, etc.), along with assessments for possible violations and their consequences, translating them into clear requirements Certification Process Management: Own the certification process (L1, L2, L3, TQM) for all payment terminals, payment schemes and acquirers. Coordinate with development teams, vendors, to implement required features, conduct testing, and submit certification documentation Vendor Management: Lead all aspects of relationships with third-party terminal vendors and payment acquirers to ensure alignment with compliance standards, Coordinate with vendors and acquirers for necessary documentation, oversee testing processes, and timely updates and renewals of certifications Testing Coordination: Coordinate testing efforts across multiple teams, track test results, and ensure timely resolution of any issues or failures identified during testing Manage Compliance Programs: Take ownership of compliance programs for new features and initiatives from inception to launch, collaborating Engineering teams they meet regulatory standards Compliance Monitoring and Reporting: Supervise the status of certifications for all terminals and payment processors, including tracking expiration dates and ensuring timely renewals. Provide regular reports to management on compliance status, risks, and issues Serve as Liaison: Serve as the main contact for all compliance matters within the organisation, encouraging teamwork and communication between different teams to successfully meet compliance goals Regulatory Compliance: Stay up-to-date with changes in payment industry regulations and standards, ensuring compliance with relevant requirements. Update processes and procedures as needed to address regulatory changes and industry standard processes Cross-Functional Collaboration: Work closely with internal teams, vendors, schemes, payment acquirers, and processors to ensure everyone is aligned with compliance requirements and priorities. Also, advocate for vital resources and support to achieve compliance goals among all stakeholders Risk Management: Identify and mitigate potential risks related to payment compliance, including certification violations, certification delays, and non-compliance penalties. Develop strategies to minimise risks and ensure ongoing compliance with regulatory and industry standards Your experience should include ... 7+ years of experience in payments compliance management, project management, payments technology, or regulatory affairs 5+ years experience with an eCommerce merchant/marketplace specifically in In-Person and eCommerce Payment areas Strong knowledge of payment specifications (EMV L1, EMV L2, CL L2s, L3, TQM, etc.), payment flows, money movement across credit card, alternate payments, bank transfers, etc. You might also have... Knowledge of various collaboration tools such as JIRA, Confluence, Arena, etc Creative problem-solving skills and ability to optimally communicate and translate feedback, needs, and solutions We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we priorities integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 03/22/2024 10:05 PM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONThis role entails Social media management for Amazon Pay, producing key insights across industry and managing end to end operations for NPS, you will also closely work with external vendors to drive some of the key projects.Key job responsibilitiesHow can you tell if your customers are happy with your product? What drives customer loyalty and happiness? Offers, fast fulfillment, product features or a streamlined UI? This is one of the challenges of the Amazon Pay customer experience team to answer at scale for the millions of customers for a variety of products including EMI, credit card, UPI, bill payments. Our mission is to work customer backwards from the end-to-end payment journey to radically improve overall transaction experience. Our team is equal parts user research, data analytics and customer experience related product or process improvement consultancy.In this role your day would have a mix of stakeholder interactions, third party vendor meetings and data deep dives and you will manage the following projects:* Amazon Pay's Net Promoter score: Overseeing NPS Operations, Data deep dive and reporting across Amazon pay categories * Social Media: Managing end to end social media listening and escalations across multiple themes, coordinating with third party agency to improve the data accuracy and sentiment scores* Competitive Insights: Co-ordinate with external party and internal teams to understand the requirements week on week and drive implementation, Operate the competitive insights program and associated close looping and escalation mechanisms with business teams and Create a P0 score card for the same* Leadership reporting: Leadership reporting across multiple programs on customer insights We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 03/27/2024 10:17 PM

BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAbout the team: IN account management team manages some of the most influential sellers on the Amazon.in marketplace with a clear focus on their business growth. Centre of Excellence (CoE) team, within Account Management function, focuses on identifying areas for improvement and develop strategies to elevate seller experience. It provides guidance, support and increases efficiency of account managers through process standardization/excellence and automation.In this role, you would focus on managed set of sellers. Core responsibility would be to identify inefficiencies in processes, develop strategy and implement process enhancements. This is a high visibility role in the account management team that is looking for a Senior Program Manager with a strong delivery record and proven program management experience. This candidate will work cross-functionally to deliver operational improvements and drive process efficiency. This role requires performing dive deeps to ambiguous problems, identifying and scoping large programs, managing program timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential. Key job responsibilities- Develop comprehensive strategy for providing best-in-class experience and advisory to our top cohort of sellers- Collaborate with cross-functional teams to deliver on aligned goals - Lead the end-to-end execution of strategy, ensuring seamless coordination between multiple teams. - Utilize data analytics to assess the performance and identify areas for improvement- Conduct meetings/reviews to keep BAU activities on track Key job responsibilities• Drive cross-functional strategic initiatives to continuously improve processes and seller experience• Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.• Working closely with the central program teams and operation stakeholders, understanding their strategies and processes • Working closely with product teams to see through the product interventions needed for the program to scale • Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.• Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision. • Innovating to improve customer experience, and relentlessly working towards contributing to the seller success.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 03/27/2024 08:57 AM

BASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Team Lead for its transportation operations. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazon's middle mile network. The Team lead will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Apart from handling people PA, the Team lead will also drive deployment of solutions coming out from various improvement initiatives viz. VRID hygiene, Accruals improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, New projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects. Essential Functions • Carrier manager for coordination with NOC & carriers • GB development initiatives • Driving improvement KATA Opportunities: o Truck utilization o Carrier arrival performance at destination o Accident Prepare bridge for WBR • BAU Ad-hoc Planning & analysis • Coordinate with SLP & carrier to reduce in-transit losses • Engage with Safety to improve yard & road safety • Drive R4D training & adoption with Manage and raise MR PO process • Resolution of invoice queries (both Vendor/Amazon) • PO Fund additions for on-time payments • Maintain distance annexure & route codes • Accruals Preparation • Drive R4C adoption to improve carrier experience o Pre-registration compliance o LTR coding o Load board o Self-invoicing o Driver assignment for R4D • Align vehicle fleet plan with stakeholders (FC, SC, LM, SF) • Input preparation for Automated Planning (such as MRO) o Distance & Transit time inputs for all OD pairs o Prepare manual vehicle plan as an input o Run tool to optimize routes o Analyze tool output for execution feasibility o Re-configure vehicle run plan o Work with NDC for necessary truck filter changes • Lane level cube analysis to improve planning accuracy • Prime Now & WHT Management o Fleet planning based on forecast o Accruals preparation o Launch of new arc movements • Data analysis & Execution of New Projects - SFC, Totes, etc. • New SC, FC, Station Launches o Pilot run & feasibility check o Prepare vehicle fleet plan o Carrier allocation • ART Event execution o GB training and ramp up before peak o Re-routing of vehicles to increase vehicle turns o In-transit break-down recovery/rescue planning o Mechanic arrangement at Origins o Vendor Control Tower ManningWe are open to hiring candidates to work out of one of the following locations:Salem, TN, INDPREFERRED QUALIFICATIONS- Knowledge of city topography and road networkSalary: . Date posted: 03/27/2024 08:56 AM

BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the Financial deductions/supply chain disputes elimination team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the payments and Chargeback processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, Finance and technology, to enhance seller/vendor-facing tools and systems. - Analyze Payments and chargebacks metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving invoice accuracy, and enhancing overall supply chain rules. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the Payment and supply chain disputes pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the payments and supply chain disputes ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- Finance payments background- Familiarity with logistics, ordering , supply chain operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:14 PM

DESCRIPTIONAmazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the data that drives CX very seriously. That's where you can help. Our vision is to "enable our Customers shop the right compatible products, every single time". We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a PM for compatibility, you will work with cross functional internal and external teams to solve the customer problem globally. You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization, build compatibility customer insights and needs, and expanding compatibility program globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions and front-edge LLM applications. You will coordinate with multiple stakeholders (product, program, tech, category, operation etc.) to improve customer experience and efficiency, leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps, surface findings, and influence the changes needed to fix them long-term. Key job responsibilitiesKey job responsibilities • Ownership of compatibility data service product domain (attributes, logic, product type, catalog) identify attributes, and work out data requirement • Responsible for end-to-end compatibility data generation and quality• Build and optimize processes. Accumulate learnings, develop and drive solutions. • Identify, assess, track and mitigate issues and customer risks at multiple levels • Build relationships with stakeholders to influence product improvements that ensure the best customer experience • Communicate to senior leaders and stakeholder, including write-ups on the learnings, status of the program, escalations Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. Strong ownership and insist on highest standards are critical, as working and owning a data program and deliver data as a service and product is a key aspect of this role. An ideal candidate enjoy problem solving at all aspects, someone with strong mentality to drive solution. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. A day in the lifeBasic qualifications• 5+ years of experience in program, project or product management• Experience defining process or product requirements and using data and metrics to determine improvements• 5+ years of experience working cross functionally with tech and non-tech teams• 5+ years of experience delivering cross functional projects• 1+ people management experience with 2+ directsPreferred qualifications• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases. • Experience developing and launching V1 products; comfort with ambiguity and nascent markets. • General manager/owner mentality, entrepreneurial drive, and proven ability to influence others. • Insatiable will to get stuff done. • Good logical thinking and problem-solving ability, dare to face problems and work pressure• Enjoys exploring and researching of new knowledge, strong self-learning ability• Good written, verbal, and presentation skills; excellent interpersonal skills. • Good teamwork spirit, Experience leading cross-functional teams to deliver products/programs to world-wide markets. About the teamAmazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 03/29/2024 09:24 AM

DESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon.Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Within NOC's umbrella, resides a fast-growing Last Mile support function - AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and execution of functions that impact Delivery Station (DS) operations across Routing, Scheduling, On-Road and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.Responsibilities of a NOC PMWe are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM II will lead AMZL COD Reconciliation which aims at reduction in open/short/excess cash pendency from Stations and Partners, reduction of cash in transit and release in working capital from interim bank account.Scope of work (in addition to above)• The manager will lead a team of people manager (s) overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need• Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.).• Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.• Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.• Competently represent your team's processes and goals to customers and other teams (technical and non-technical).• Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.• Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment• Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)• Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- Knowledge of SQL and R is preferableSalary: . Date posted: 03/29/2024 09:23 AM

BASIC QUALIFICATIONS• Bachelor's degree; 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience problem solving, including the ability to recognize non-obvious patterns • Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on timeDESCRIPTIONExternal Fulfilment (EF) team is seeking highly motivated Program Manager for launching and expanding EF fulfilment in Australia. The successful candidate will be responsible for supporting new EF program launches and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities. Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.___________________________________Our team operates out of our fabulous CBD office conveniently located near many transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities - Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth - Scope, develop and implement end to end technical/business solutions for new EF nodes - Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs. - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams - Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to EF sitesWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSStrong data analysis skills - Ability to produce, interpret and draw conclusions from data • Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position • Business case decision-making, complex problem-solving capabilities and attention to detail • Excellent communication skills with the ability to communicate and influence effectively at all levels • Team player who can facilitate successful project work, operating to deadlines • Proven track record of delivering projects within scope, time, budget and quality • Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BIAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM

BASIC QUALIFICATIONS- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONThe OPTIMA team is seeking a Program Manager to establish the ACES Team and drive cross-functional wide projects and innovate new processes at scale. You will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languagesKey job responsibilitiesThe ACES PM will help drive improvements in our operations team which operates in emerging technology space like AI/ML/LLM and plays a key role in improving Amazon customer experience (CX) worldwide. The role is expected to coach the Operations team to drive efficiency, speed, scale and quality in the processes and also expected to work with stakeholders at levels. If you are customer obsessed, passionate about data and operations excellence, keen to learn, agile, have ability to influence leadership teams and like working with partner teams across time zones then this role is for you. • Drive Process, Tools and Policy Standardization across business and operations.• Dive deep into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.) • Drive improvement plans aligned to OP2 business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.• Establish a clear alignment between ACES team/Ops Team and the Operational Productivity improvements, resulting in an visible OP2 improvement plan to be followed up on an ongoing basis.• Organize ACES Kaizen events and create platforms for learners to continuously engage in ACES methodologies.• Innovate to improve customer experience and continuously improve organizational efficiency.• Engage with leadership and diversified stakeholder groups to identify and solve complex, ambiguous, high impact business problems We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience in AI/ML/LLM Operations- Graduate /Post graduate from a Top Tier B School/Engineering College- MBA or Post graduate Diploma- Certified or trained in Lean Six Sigma methodology- Experience in data analysis, either through professional experience or educational qualificationSalary: . Date posted: 03/29/2024 10:07 PM

Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.What's in it for you?An inclusive, empowering, and positive workplace, where we place people at the heart of everything we doThe only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliersThe opportunity to live, work and play across the world through our employee travel and internal transfer programs Complimentary duty meal in our colleague dining roomComplimentary hotel stay for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI CommitteesA comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) Complimentary dry cleaning of business attireSalary range of $68,000 - $70,000Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowanceJob DescriptionFairmont Gold ManagerAs Fairmont Gold Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. What you will be doing:Leading an engaged, enthusiastic and service driven team through selection, personal and professional development and recognitionLead the Fairmont Gold team to excellent results on targeted KPI's including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQAEnsure all Fairmont Gold standards and operating procedures are adhered toWork with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentationEmbark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experienceIdentify and develop existing policies and procedures to improve the guest experienceStaying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenueResponsible for forecasting, scheduling, payroll, purchasing and recruiting, creating annual budgets, month end commentary and monthly tracking of revenue for Fairmont GoldOwning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guestsCoordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory managementProvide anticipatory service for guests via personalized pre-arrival emails and assist with reservationsArrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfactionEnsure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering teamDevelop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & ResortsConsistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outletsMerchandize and arrange the Fairmont Gold offering including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation and the support services within the Vancouver International AirportResponsible for the pristine cleanliness after all meal periods and throughout the dayFollow all ALLSAFE, WorksafeBC and Accor Health and Safety policies Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.Assist in supervising other areas of the Front Office as neededOther duties as assignedQualificationsYour experience and skills include:Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.Proactive, innovative and service driven with a demonstrated eye for detail. Excellent interpersonal and communication skills, both written and verbal.Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.Previous Food and Beverage experience an asset.Degree/Diploma in Hospitality Management or a university degree, a strong asset.As a condition of your employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start dateAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 03/31/2024 10:15 AM

BASIC QUALIFICATIONS- 4+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAmazon is looking for a motivated individual for the profile of Program Manager for its Amazon Freight Program team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features for Amazon Freight. You will work closely with internal stakeholders including Fulfillment Centers, S&OP, Finance, Product & Technology and external stakeholders like customers and carriers. Your role will involve managing key metrics, lead continuous improvement initiatives and plan for any changes in network. Individuals having prior experience in surface freight would be preferred."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"Key job responsibilities1. Define, design, launch and manage new products and programs for improving experience and increasing revenue 2. Gather requirements and conceptualise solutions to solve business/customer problem and work with key stakeholders across various functions to define and launch the product/program.3. Monitor key program metrics and work with stakeholder teams to drive necessary actions. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.4. Launch and expand the program as per the business requirements and build/own long term planning, program and product roadmap. 5. Own industry benchmarking, do customer studies and work with sales team to understand the requirements of our prospective customers and work on building these capabilities.This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.About the teamAmazon Freight is an entrepreneurial business where we externalise Amazon line haul services to cater to vendor inbound volumes in our FCs and off-Amazon volume within shipper warehouses in India. We aim to scale to become a trusted, innovative and established line haul service partner in India, built on Amazon's world-class logistics network, delivery experience and customer service. We partner with retailers of all sizes to simplify their operations, lower their cost, and unlock more sales.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Master's degreeSalary: . Date posted: 04/02/2024 09:22 AM

DESCRIPTIONAre you looking for an opportunity to work independently on large, complex programs while working with cross-functional teams across orgs, delivering high impact for customers? Yes, a job that has it all - technology platform for a strategic growth organization, greenfield architecture, a highly visible charter, and a cool vision that you can be proud of.Transportation Financial Systems (TFS) owns the technology platform to build financial products to support Amazon's financial automation requirements. TFS suite of products are used across all Amazon's transportation programs and retail expansion to new geographies. The platform provides financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer granularity level to reconcile every dollar in transportation financial accounts with minimal manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics and financial complexities to provide transportation finance solutions. You will be part of one of the largest tech and program team with ~200 engineering organization and PMO (Program management office) of ~ 25 PMs/TPMs with great growth and lateral opportunity.We are looking for a high caliber Senior Program Manager who enjoys working on challenging, high impact business problems. As a Senior Program Manager, you will play a crucial role in driving strategic initiatives and programs, ensuring successful execution, and contributing to the overall growth and success of our organisation. This role is a high visible role as you will front end with Senior Leaders across Amazon Organization.Key job responsibilitiesAs a Senior Program Manager on the team, you will develop deep understanding of the functional flows of our platform and capabilities and will own the programs to onboard businesses on our platform and build new platform capabilities. You will contribute in identifying improvement opportunities in our processes such as transport finance processes (account payables and receivables), program management processes, business onboarding process, etc. You are responsible for defining and delivering important programs with broad cross-organizational and/or cross-regional business impact. You successfully deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on our customers (Amazon business, operations, or subsidiary) and our partners (controllership, accounting, finance, tax, etc.). You will work closely with Product Management and Technology teams as well as various Business Operations, Finance and Accounting teams to define program strategy and execution. Successful candidate will have experience in Program Management in a broad, global organization, working with a variety of cross-organizational stakeholders, and balancing competing priorities. We are looking for someone who is detail-driven, has a technology inclination and with excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative fieldSalary: . Date posted: 04/02/2024 09:21 AM

DESCRIPTIONAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands-on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development across PQ & TORX Org's.The Program Manager will play a critical role in the development and application of Continuous improvements in Operations, business, program and products. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. You will drive speed, quality, and simplification throughout by eliminating rework loops, reducing and automating manual work including ML models, identifying and implementing best practices across the business, and minimizing process variance through standardization and automation. You will execute these priorities through Continuous Improvement initiatives, Kaizen events, and supporting critical programs and projects. You will be responsible for leading and driving process improvements (short-term wins) as well as technical improvement (long-term wins) efforts.Key job responsibilitiesThe incumbent will own the following - • Drive Process, Tools and Policy Standardization across PQ & TORX functions, including providing direction, coaching & feedback.• Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements• Own improvement of cost efficiency initiatives by collaborating with Operations, Program, SEPO Product and Policy teams. • Performs quantitative analysis of key process indicators to identify opportunities for process improvement. • Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with POE leaders to optimizing outcomes and customer experience by making tradeoffs.• Lead JDI/Kaizen and Hackathon events in collaboration with multiple stakeholders.• Continuously identify new opportunities which can be scaled across SEPO functions• Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.About the teamAmazon's Perfect Order Experience (POE) Operations team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our mission is to make Amazon.com the safest place to transact online. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- MBA- MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of change management experienceSalary: . Date posted: 04/02/2024 09:21 AM

BASIC QUALIFICATIONS- Bachelor's degree or equivalentDESCRIPTIONAs Program Manager, you will be part of the Line Haul(LH) team of Amazon Transportation India network and will partner on optimizing Middle Mile network through Vehicle Utilization Opportunities. This is an opportunity to create an impact through planning and executing new ideas with potential to influence the network speed and cost. You will work closely with stakeholders ranging from Amazon Network Design team, Analytics, Finance, Payments and LH operations team.Individual should have proven ability to pioneer new ways of thinking, a can-do attitude and ability to keep pace with explosive growth in a bias for action environment as these initiatives have an immediate cost impact. As part of this role, you will be solving complex problems independently/ with limited guidance and working with multiple stakeholders to drive change in network.Key job responsibilitiesIndividual will play critical role in building below aspects for Truck Utilization Program - Monitoring Vehicle Utilization along with operations team and partnering with analytics to bring higher visibility through dashboard to reduce wastage. - Monitoring Deployed Truck Size - Evaluate opportunities through cost tenets to change the size of vehicle.- Monitoring Truck Utilization metric with changing topology - Evaluate opportunities through speed/cost tenets to analyze network and partner with network design team to optimize it.- Managing day to day escalations/dive deep requests associated with Truck Utilization arising from changes in network.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience in program or project managementSalary: . Date posted: 04/02/2024 09:21 AM

DESCRIPTIONProgram Manager - DSP India , Last Mile Transportation program team Amazon is looking for a motivated individual for the profile of Program Manager. The role is a part of the Last Mile central program team under the Delivery Service Provider network.What this role is aboutThis role is work on building and driving the programs for DSP network. It will require the PM to work with multiple cross functional teams including AMZL leadership & channel teams, tech, finance, analytics, legal, WW teams and HR to understand the processes, build solutions and proposals for IN suited business The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.As a program manager, you will: • Gather requirements and conceptualize solutions to solve a business problem. • Work with key stake holders across various functions to define and launch a program. • Program-manage technical integration with Amazon systems across retail, merchant, transportation operations and finance technologies and setup end-to-end operational, accounting, and financial, taxation requirements, and performance measurement and customer satisfaction related processes. • Launch and expand the program as per Amazon's requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.- It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.1. Basic Qualifications• Completed Bachelor's Degree in Engineering, Logistics, or similar field from an accredited university• Experience in data analysis using Excel and documentation for high-level stakeholders• 5+ years of experience in program management (multiple project drive and management)2. Preferred Qualifications• Completed Master's Degree in Business Administration (MBA), Logistics, Finance or similar field from preferably a top-tier Business School• 5+ years of relevant experience that shows how to organize, find solutions and follow through till conclusion• Experience in handling compliance related programs/projects• Skills to handle analysis tools such as SQL• Able to speak and present effectively before the appropriate audience and experience in communicating expectations and requirements with business teams through written proposals• Experience with communicating with high-level stakeholders including Director level decision makers• Desire and ability to learn quickly with strong appetite for knowledge• Experience in large-scale cross-functional projects with global stakeholders• Experience in planning network-wide strategies and knowledge of operations at a detailed/practical level• Excited about working in a diverse group and contributing to an inclusive cultureKey job responsibilities- Understand business, problem solve and design solutions/process- Achieve business goals by driving channel / ops and other cross functional team members- Track and deliver assigned metricsWe are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Experience in complex problem solving, and working in a tight schedule environmentPREFERRED QUALIFICATIONS- Master's degree- 5+ years of managing stakeholders in cross-functional project experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience in analyzing data to drive decisionsSalary: . Date posted: 04/02/2024 09:21 AM