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Snr Operations Manager, Digital Supply Chain, Digiflex
Amazon, Chennai, Tennessee, India
DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read onWe are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.Key job responsibilities- Manage a 50-100 member team on tasks associated to content publishing, quality and data labeling.- Set the direction and culture of the team by managing individual and team performance expectations and goals and monitoring real time service levels- Lead the Publishing/Quality Operations for Prime Video DigiFlex EU.- Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.- Influence stakeholders to prioritize changes to improve return on investment. Present to senior leadership on key ideas and program performance.- Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.- Take ownership of planning deliverables, including headcount planning, hiring, infrastructure and utilization.- Own people management activities i.e., appraisal, training and mentoring talent.- Implement performance goals and monitor progress to goals.- Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.- Develop and drive site-wide improvements in operations, quality, productivity, customer experience and people metrics.A day in the lifeAs the Operations Manager for DigiFlex team, you will be responsible for the execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management; leading operational teams and driving cross-functional projects. You will drive successful programs and team operations, use sound business judgment and a bias for process improvement to think big and think creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. About the teamPrime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree or similar qualification in Business Administration, or equivalent experience - Previous experience of managing a large team- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using Microsoft office tools including Word, Excel, Power Point and OutlookPREFERRED QUALIFICATIONS- Experience of managing a 50-100 person team- Previous experience of hiring and managing digital media teams- Certified or trained in Lean Six Sigma methodology- Experience in Post house/Studios industry in the content publishing or quality management domain- Experience and understanding of digital media and/or digital video supply chain- Experience in data analysis, either through professional experience or educational qualification- Demonstrated ability to think creatively while applying sound business judgment and quantitative analyticsSalary: . Date posted: 03/29/2024 10:05 PM
Customer Support & Supply Chain Officer
, Epping North
Epping Location|$40/hour + superOur client is a subsidiary of a highly regarded manufacturing company dedicated to delivering high-quality products and solutions to our diverse customer base. With a commitment to excellence and innovation, they prioritise customer satisfaction and continuous improvement in all aspects of our operations. You would be working closely with the factory, sales and accounts team in this role. Our client values work life balance and fosters a supportive and friendly culture in the workplace.Reporting to the Procument and Distribution Manager your main role and responsibilities will include but not limited to:Process customer orders from external customers, or internal sales staff and enter the necessary systems to supply equipment and services to customers.Coordinate the order status update through the relevant systems in conjunction with other departments.Investigate and resolve customer complaints and concerns in a timely manner. Troubleshoot problems, escalate issues as necessary, and follow up to ensure satisfactory resolution.Assist with inventory task as required. (e.g. Stock Take, Stock Checks, System reconciliation)Where required, create purchase orders connected to projects in conjunction with the direct manager and project managers.Ad hoc administrative tasksLiaise with colleagues, customers, suppliers, and transport companies as and when required in a timely way.To thrive in this role, the successful candidate will ideally possess 2-3 years of experience in a similar customer service capacity, demonstrating a track record of success. Working effectively within a collaborative team environment is crucial, alongside a strong understanding of SAP/ERP systems to navigate various platforms seamlessly. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, is essential for managing tasks efficiently. You will be detail oriented with a commitment to quality, as is the ability to communicate effectively both verbally and in writing. The ability to multitask and prioritise tasks in a fast-paced setting is key, coupled with a proactive willingness to learn new processes and procedures. Problem-solving skills are essential, approached with assertiveness and a positive attitude. Additionally, proficiency in computer skills and an understanding of supply chain will be advantageous in fulfilling the responsibilities of this role effectively.Epping Location6 month temp role with likely extension to go perm$40/hour + superGlobal manufacturing company
Manager, Planning (LO India)
Adidas, Gurgaon, Any, India
Purpose: A key player in Sourcing in driving Sourcing's vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. Develop analytic tools to optimize planning & allocation decisions, collect and build data structures for standardized reporting & analysis. Act as subject matter expert for assigned sourcing allocation and planning processes; lead or participate in data, analytics, or system projects as assigned.Key Responsibilities: • Maintain thorough understanding of the factors influencing the dynamics of the supply and demand data within the various system infrastructures. • Manage & execute standardized reporting, dashboards, and ad-hoc analysis. • Enhance reporting and analytical capabilities through automation of data collection. • Identify improvement potential through various analyses, derive solutions and facilitate related decisions. • Develop and implement adequate and aligned communication packages to present results, recommendations and solutions. • Develop and implement department related state of the art analytic tools. Apply the tools to provide analytical support within the assigned area and/or cross divisional when appropriate. • Be an expert and function as a knowledge base of data, analyses, and systems within the assigned area. • Coach, train, and support other team members in using the analytic tools and data to make optimal planning and allocation decisions. • Lead or participate in data, analytics, or system projects as assigned. • Role model leadership to foster a culture of Diversity Equity & Inclusion that strives for an inclusive workplace.Key Relationships: • Global Sourcing: Allocation & Planning, Sourcing Operations, Materials, Costing • Global Operations: Product Operations including Business Unit Planners and Development, Global Product Supply, Supply Chain Management e.g. Logistics, Customs, S&P etc.Knowledge Skills and Abilities: • Deep business understanding of Allocation and Planning processes and structure • Very good analytical and critical thinking skills to manage large data quantities from multiple sources. • Ability to define problems, collect data, establish facts and draw valid conclusions • Good communication and storytelling skills for persuasion and convincing others • Ability to adapt in a consistently changing environment and different management levels of a global organization • Ability to operate cross-functionally and understanding of external business drivers • Aptitude to learn new enterprise systems and have functional expertise in all MS office applications, especially with Excel, MSTR & Power BI • Fluent in Business English [written and spoken]Requisite Education and Experience / Minimum Qualifications: • University degree preferably in Business Administration, Finance, or Supply Chain Management • Minimum 7+ years of experience in related fieldsSalary: . Date posted: 04/10/2024 08:10 PM
Supply Chain Clerk
, Heatherton
Heatherton location, free parking onsite|Growth opportunitiesOur client is a leading global supplier in defence equipment who design, manufacture, and integrate products and systems. Based in Heatherton with free on-site parking.Receiving goods checking, documenting, and storing incoming materials from customers, vendors and subsidiaries.Preparing products for shipment including documentation.Booking shipments.Manage all dispatch related duties.Create shipments and receipts, generate receiving documents, perform enquiries on purchase order and sales order and make necessary modifications and corrections.Proven experience in supply chain or warehouse-based roles.Ability to meet physical demands such as lifting and materials or containers.High attention to detail and focus.Strong verbal and written communication skillsMust have a forklift license & White Card admirable.You'll be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:Free on-site ParkingOpen plan working spaceThe opportunity to progress within the company