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Finance and Operations Manager
, Canberra
Global and Established Brand|Permanent full-time opportunity based in CanberraOur client is a global strategic design consultancy, tackling some of the toughest challenges in global development and humanitarian contexts. They have studios across the world, including in Kenya, Senegal, Ethiopia, the UK, US, Australia, Philippines, and India. In the Asia-Pacific, their studios collaborate with local partners and clients.You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.Based in Canberra, with the ability to work flexibly in-office and remote.Full time: 3-5 days per week, flexible.AUD$90k-$110k salary package.The position is available for an immediate start.
Finance and Operations Manager
Michael Page, Canberra
You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.
State Operations Manager - Facilities Management
Michael Page, Brendale
Reporting to the Executive General Manager, the role of State Operations Manager will be accountable for the delivery of cleaning services to over 200 sites. Leading a team of highly capable Area Managers, the key focus of this role will include but not be limited to the following:Providing leadership support and coaching to the team focusing on development, customer service and safety.Assist in overseeing day-to-day operations within the state, ensuring adherence to company policies, procedures, and standards.Build trust with clients through visiting sites and discussing challengesOversee daily state operations, ensuring compliance with company standards.Collaborate with department heads to enhance operational efficiency.Monitor KPIs and report to senior management on state operations.Foster relationships with stakeholders and represent the company.Align strategies with other departments to achieve state objectives.The ideal candidate is approachable, hands-on, and confident in managing teams. They bring expertise in operations, particularly in facilities management. Key skills include strong communication, adaptability, and a sharp business sense, making them effective leaders in complex operational environments.You will be open to travelling to site across QLD a couple times each month to ensure the sites and customers and serviced. highly advantageous to have cleaning or other relevant facilities management experience.
Regional EHS Manager - Western Region
Siemens, Thane, Any, India
"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"? Support the RSS Western Regional Management in maintaining an effective EHS Management System with processes for the effective planning, organization, control, monitoring, review, and maintenance of the preventive and corrective measures. ? As RSS EHS Regional Officer, you will lead the team of 10 to 15 EHS officers/stewards/marshals/ contractor EHS officers. You shall maintain EHS Organization in the region and improve competency of the team members by driving professional and personal development of all EHS team members.? Actively drive the integration of EHS aspects in the Business processes and PM@Siemens quality gates. Participate in bid phase of the Service / Project Orders to understand customer EHS requirements (Equipments, Competency, Training, experience, PTW / LOTO, etc.) and accordingly plan for the Orders with Business.? Maintain and foster collaboration with RC IN EHS, P&O EHS, SI EHS, & RSS EHS, and other EHS teams? Ensure implementation of Siemens EHS KPIs reporting system (EHS dashboards, incident investigations, Quentic, etc.) on all sites with focus on monitoring and continual improvement.? Regularly visit Service / project sites, interact with customer, sub-contractors and project teams on EHS topics and ensure compliance to agreed protocols / requirements.? Carry out site risk assessments, contractor evaluations and qualifications in accordance with defined processes? Engage and interface with site teams and sub-contractors at various sites and ensure adherence to the EHS processes through direct intervention ? Identify, conduct, and facilitate EHS training of Siemens and Service Partner manpower and evaluate effectiveness of such trainings? Conduct periodic site assessments and drive implementation Corrective Action and Preventive Action (CAPA) for areas of improvement? Plans and maintains, in coordination with RSS BU EHS officer, adequate and competent EHS resources at sites to execute the defined scope of work safely. ? Reports to RSS BU EHS officer and Regional Manager for EHS related topics"WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 03/19/2024 02:04 PM
Logistics Professional
Siemens, Vadodara, Any, India
Looking for challenging role? If you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. With us, you can do something significant that benefits society and human progressYour new role - challenging and future-orientedLead the logistics function for Siemens Energy, Vadodara Business Unit.Handling of Daily Inbound/outbound logistics operations.Keep track of shipments and give update to respective buyer/project manager.Knowledge of various vehicle types, sizes and weight capacity of the vehicles.Understanding of transport markets, routes and documentation processes. Also have fair understanding of government regulations as per MORTH.Collaborate with internal customers to achieve defined revenue targets.Vendor Purchase order management & vendor bill processing & Transit claim management.Coordinate with central team for finalization & negotiations for movement of ODC materials.Coordinate with Buyer/PM for import/export transactions.Support Proposal team at the bidding stage in estimation of transport cost for the project.Keep track of project cost and intimate concern persons in case of any cost overrun.Coach & mentor team to get the best out of them, leveraging their strength & help improve / add required skill sets.We don't need superheroes, just super mindsB. Tech with 6-8 years of experience in Logistics in manufacturing industries. Experience of leading team. Agile and ready take challenges.We've got quite a lot to offer. How about you?This role is based in Vadodara. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Salary: . Date posted: 03/20/2024 08:54 PM
Operations Manager, Amazon Logistics
Amazon, Sydney, Any
DESCRIPTION We are Amazon; we pioneer.Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth.To help everyone play their part, we're looking for an innovative, data-driven, and above all customer-focused Operations Shift Manager. We need you to help us continue building Amazon Logistics in our Delivery Station. We're looking for committed team players to embrace this role: you'll support the Operations leadership team, in the daily management of a pivotal delivery station. This will involve leading meetings, assigning work and communicating with both internal and external suppliers. Moreover, you'll oversee smooth delivery processes throughout your site: this will directly relate to positive end-user customer experience and satisfaction. While you achieve this, you'll help your team identify innovative ways to improve how we work. To this end, you'll also help drive implementation, while keeping fundamental KPIs front of mind: delivery on time, first time delivery success and enhancing customer service are just a few examples. We'll need you to think analytically about project management, apply your attention-to-detail at every stage, while pursuing greater process efficiency wherever you can. On top of all of this, you'll need to maintain a passion for smart metrics management: this will help you to dive deep (one of our Leadership Principles), rapidly identify root causes, and drive overall improvement as part of the process. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/21/2024 10:12 PM
Sr. Program Manager, ROC RS, Reverse Logistics
Amazon, Hyderabad, Any, India
DESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of this dynamic team. As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As a Senior Program Manager, you are responsible to work with Program Managers, Business Analysts and Operations Managers to drive actions across planning, forecasting, data analysis and delivery to drive results for our transportation Operations cutting across EuropeRole and responsibilities - Eye for detail, uncover trends to go beyond the obvious, identify the "whys"Be comfortable dealing with ambiguity, asking questions and taking up challengesDeal with multiple teams; understand newer areas of business with easeOwn multiple projects and driving them to closureResponsibility for defining and driving operational/business goalsCollaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisionsBuilding a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goalsManaging stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etcDesigning and developing strong relationships with senior stakeholderEnsuring high quality standards for interviewing and hiring employees at all levels of the orgKey job responsibilitiesAbility to initiate and lead projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time.Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation.Ability to scope out business and functional requirements by building Python based tools and then work with Amazon tech teams to improve exiting software systems and tools or create new features/tools.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, create project charters and documents to get leadership sign-off, publish weekly project status and present impact of projects completed in terms of business impact (cost and effort impact).We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Python, SQL and Excel (Pivot Tables, VLookUps) at an advanced levelPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldSalary: . Date posted: 03/21/2024 10:09 PM
Technical Program Manager - Security Governance
GoDaddy.com, All Cities, Any, India
Location Details:India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... A Technical Program Manager within the security governance space to help us with end-to-end security risk management and reporting. This person will help develop and maintain the policies and standards by coordinating with multiple partners. It also involves running campaigns or initiatives to optimise the security posture of GD core systems. We are a multifaceted and growing company that loves what we do and are looking for inspiring people to share our vision. We focus on distilling compliance and risk concepts to their core principles, enabling us to envision creative solutions for our partners. The ideal candidate will be passionate about doing the right thing for the company and have a strong appetite to enforce security policies / standards by making the teams concerned accountable in protecting the customer and organisation assets. Problem-solving, cross-team coordination, program management, executive communication, and interpersonal skills are crucial to be successful in this role. What you'll get to do... Manage the processes, structures, and policies that ensure IT resources are aligned with organisation goals, managed efficiently and controlled effectively Consult with various stakeholders and support governance initiatives to help ensure ongoing compliance Resolving roadblocks for the team, provide escalation management, own regular communication with leadership (including program updates), make tradeoffs, and balance the business needs within constraints Lead all aspects of strategic planning of work across the org to achieve goals with greater efficacy encouraging an environment of cross-training and team growth Remove roadblocks and serve as a point of escalation across the team Maintain knowledge of changes to IT regulatory environments to support planning and applying them in day to day responsibilities Guide the team to learn process improvement and automation techniques and assist in those efforts directly where needed Work closely with security engineers to support in root cause analysis and thereby make informed and efficient decisions Solve team tools and systems, answer questions, and develop/maintain documentation to support team processes Your experience should include... 8 + years' demonstrated ability with security risk management, IT compliance, IT audit, and/or related focus areas Technical background with a good understanding of security concepts and practical usage (Network Engineering, Network Security, Threat and Vulnerability Management, Database, SDLC, and Release Management) Proven experience working with Cloud technologies/environments, including evaluating and implementing controls on Infrastructure as a Service (IaaS) environments Solid ability to acquire consensus in highly contested situations Experience with implementation and use of GRC Tools such as ServiceNow GRC/IRM Demonstrated ability to deliver solutions to complex technical problems Excellent solid understanding of the exception handling and risk management process You might also have... Information security related certifications Experience in Agile methodologies (Jira, GitHub) Experience with Risk Management Experience designing and coding programs in support of automation We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 03/22/2024 10:05 PM
Technical Project Manager
Siemens, Bangalore, Any, India
Dear Aspirant! We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand! We are looking for: Technical Project Manager You'll make a difference by: Experience: 10+ years Experienced Professional Experienced professionals having Project Management skills and experience for technical implementation of SW solutions as per desired timelines, budget, and quality. Other responsibilities will include: Coordination of internal and partner delivery resources for project staffing with suitable skill set and seniority levels across competence pools. Management of functional and non-functional requirements engineering to determine the customer needs and define user stories.Selection of appropriate project management approaches (Agile and/or Waterfall) based on customer and project requirements.Development of detailed project plans to track progress and use appropriate verification techniques to manage changes in technical project scope.Supporting customer project manager who has the P&L (Profit & Lost) responsibility, measure project performance using appropriate systems, tools and techniques and maintain comprehensive project documentation.Performing technical risk management to minimize project risks.Graduate in Computer Science, Engineering, Data Science, or relevant field.Proven track record of IT / IoT delivery, coaching cross-functional project teams in a complex and changing environment.Understanding of business strategy and emerging technology.Profound industry know-how, i.e., on Manufacturing, Energy, Cities or Logistics.Demonstrated team leadership in a similar role where the agility of development and scrum methods are key to the team's success.Strong influencer and negotiations skills and the ability to drive decision making across multiple stakeholders at all levels.Ability to communicate with cross-functional teams to collect requirements, describe and clarify strategy, specify solution features, and refine technical designs.Proven teamwork / leadership skills as well as excellent analytical and conceptual skills including an entrepreneurial mindset.Fluent in written and verbal English communication as you will be engaging with top talent in the organization and dealing with senior stakeholder management. Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalmindsSalary: . Date posted: 03/22/2024 08:43 PM
Program Manager , Ordering and Delivery, Selling Partner Satisfaction,RBS
Amazon, Chennai, Tennessee, India
BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Strong analytical skills, with the ability to interpret data and implement improvements based on insights.- Proactive problem-solving mindset with a commitment to continuous improvement.- Root cause Analysis / Lean / Six sigma knowledge.DESCRIPTIONJoin the Selling Partner Satisfaction team as a Program manager. We aim to build an environment where Selling Partners can sell with Amazon hassle free. We are looking for someone who can lead the ordering/delivery excellence team and drive improvements in our Selling Partner journey within Amazon. You will have the opportunity to collaborate with internal / external stakeholders within Amazon and pave way for a frustration free experience. Key job responsibilities- Spearhead initiatives to optimize the ordering and delivery processes for Amazon Selling Partners. - Deep dive , identify opportunities of Selling Partner dissatisfaction and drive upstream defect elimination.- Establish communication channels with Selling Partners and drive education.- Improve Selling partner satisfaction , SLA and quality metrics. - Collaborate closely with cross-functional teams, including product management, logistics, and technology, to enhance seller/vendor-facing tools and systems. - Analyze ordering and delivery metrics to identify pain points, inefficiencies, and areas for improvement, implementing data-driven strategies. - Develop and execute projects focused on reducing lead times, improving order accuracy, and enhancing overall fulfillment efficiency. - Establish and maintain strong relationships with vendors, gathering feedback to inform enhancements and ensuring a positive end-to-end experience. - Implement performance measurement mechanisms to track the impact of process improvements and drive ongoing optimization. - Proactively identify and address potential issues in the ordering and delivery pipeline, ensuring a seamless vendor experience. - Communicate regularly with internal stakeholders and external partners to align priorities and drive collaborative solutions. - Stay abreast of industry best practices and emerging technologies to continually innovate and improve the ordering and delivery ecosystem. A day in the lifeThe candidate will be working closely with the internal Retail Business Services (RBS) operations teams that support vendors. The candidate will improve Selling partner experience by driving contact elimination, vendor education and improving internal team speed and quality. About the teamOur vision is to create a hassle free environment for Selling partners. We empower selling partners to be self sufficient in conducting business with Amazon. We are implementing this vision thru eliminating the need for Selling partner to contact Amazon , educating / nudging Selling partners to fix their errors and improve internal Amazon teams speed and quality of support. We are flag bearers of Selling Partner experience along the Selling partner journey (onboarding , listing , ordering , delivery , payments and chargebacks) within RBS and we expect others to meet the bar we establish. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Master's degree- PMP- Six Sigma Black Belt certified- CPIM/CSCP - APICS certified- Familiarity with e-commerce logistics, fulfillment operations, and a deep understanding of vendor needs.Salary: . Date posted: 03/25/2024 10:19 PM
Manager II, Supply Chain Management, ROC RS
Amazon, Hyderabad, Any, India
DESCRIPTIONWe are looking for an Supply Chain Manager (L5) for Reactive Scheduling team that is in the forefront of solving real time Volume related additions in Europe, working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions.A Manager II, Supply Chain in ROC CM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions2. Shift Management - Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team3. People Management - Be comfortable leading large teams of 30+ associates and 6+ L4 people managers, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors4. Communicate standard work changes and drive compliance5. Work across stakeholders both upstream and downstream (RSP - RLB, SC, AMZL, Network Planning etc) to influence and execute goals defined6. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved7. Determines corrective actions internally and externallyProgram management responsibilities include but not limited to:1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as neededWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience in leading projects and programs in an operational settingPREFERRED QUALIFICATIONS- Bachelor's degreeSalary: . Date posted: 03/25/2024 10:16 PM
Strategic Supply Planning Manager
Michael Page, North Sydney
Qualifications:Bachelor's degree in supply chain management, operations management, business administration, or related field. Master's degree preferred.Minimum of 7 years of experience in supply chain planning, procurement, or related field, with at least 3 years in a leadership role.Proven track record of success in developing and implementing supply chain strategies to optimize inventory levels, reduce costs, and improve service levels.Strong analytical skills with the ability to analyze complex data, identify trends, and make data-driven decisions.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners.Proficiency in supply chain planning software, ERP systems, and Microsoft Office Suite.Strong project management skills with the ability to manage multiple projects simultaneously and drive results in a fast-paced environment.This company is a fast-growing FMCG company with a strong market presence in Asia. Their business is expanding throughout Asia, including Southeast Asia, and this candidate will be working on implementing strategic supply planning procedures within their key supply chain team.
Operations Manager II
Amazon, Manesar, Any, India
DESCRIPTIONAmazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Operations ManagerManager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited to- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.• Developing and/or referring to performance metrics to drive team performance and business results.• Identifying the business impact of trends and making data backed decisions.• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus."Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"We are open to hiring candidates to work out of one of the following locations:Manesar, HR, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- Bachelor's degree in business, engineering, operations, supply chain, transportation logisticsSalary: . Date posted: 03/29/2024 10:07 PM
Snr Operations Manager, Digital Supply Chain, Digiflex
Amazon, Chennai, Tennessee, India
DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read onWe are looking for an analytical and results-oriented manager to help shape the future of DigiFlex Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.Key job responsibilities- Manage a 50-100 member team on tasks associated to content publishing, quality and data labeling.- Set the direction and culture of the team by managing individual and team performance expectations and goals and monitoring real time service levels- Lead the Publishing/Quality Operations for Prime Video DigiFlex EU.- Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures and drive measurable improvements in areas that could improve the customer experience.- Influence stakeholders to prioritize changes to improve return on investment. Present to senior leadership on key ideas and program performance.- Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.- Take ownership of planning deliverables, including headcount planning, hiring, infrastructure and utilization.- Own people management activities i.e., appraisal, training and mentoring talent.- Implement performance goals and monitor progress to goals.- Develop mechanisms to communicate proactively and effectively with partner teams - Weekly, Monthly, and Quarterly reviews and device plan of action on the opportunities.- Develop and drive site-wide improvements in operations, quality, productivity, customer experience and people metrics.A day in the lifeAs the Operations Manager for DigiFlex team, you will be responsible for the execution for content coverage, quality and international expansion. You will play a vital role, split between people and program management; leading operational teams and driving cross-functional projects. You will drive successful programs and team operations, use sound business judgment and a bias for process improvement to think big and think creatively, to solve problems, prioritize goals and optimize resource allocation. You will also be able to have fun and inspire fellow Amazonians in their career journey. About the teamPrime Video DigiFlex Operations is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to enhance and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.We are a group of entertainment enthusiasts; passionate about ensuring all our customers around the globe have access to all the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor's degree or similar qualification in Business Administration, or equivalent experience - Previous experience of managing a large team- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using Microsoft office tools including Word, Excel, Power Point and OutlookPREFERRED QUALIFICATIONS- Experience of managing a 50-100 person team- Previous experience of hiring and managing digital media teams- Certified or trained in Lean Six Sigma methodology- Experience in Post house/Studios industry in the content publishing or quality management domain- Experience and understanding of digital media and/or digital video supply chain- Experience in data analysis, either through professional experience or educational qualification- Demonstrated ability to think creatively while applying sound business judgment and quantitative analyticsSalary: . Date posted: 03/29/2024 10:05 PM
Site Procurement Manager - Acheson, AB
Amazon, Acheson, Alberta, Canada
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own the site's indirect procurement operation responsibilities at a site level, including vendor management of 3rd party service providers, purchase order management, and inventory management. You will lead supplier management KPI and metrics reporting, and work with stakeholders to find and understand deviation and improvement areas. You will provide procurement leadership and align with the building leadership team to drive efficiencies and improvements at the site(s).MAIN RESPONSIBILITIES:Provide procurement operations support for the fulfillment center, including supplier management (goods and services), non-inventory labor, flow, and space models, cycle counts, inventory management, and procurement transaction and expediting support. • Lead and develop team of non-Inventory associates to ensure building has adequate resources and is set up for success.• Develop deep knowledge of non-inventory items and align with like buildings to drive best practices-Manage and drive safety compliance for non-inventory teams during day-to-day activities and partner with regional/local safety teams for safety issues and escalations at the site level.• Manage KPI to measure, control and benchmark procurement processes including creation of recurring metrics reports to drive improvements for the Operations network• Develop relationship across the building and network to ensure best practices are being shared and implemented• Align with internal customers, Finance and Procurement Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics-Assist Finance and internal customers to determine budgets and maintenance for blanket PO management.• Using input from the category team, build the category metrics model to track and monitor performance in relationship to the category strategy, such as supplier scorecard and other site audits on 3P services.• Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions• Work in partnership both internally and with suppliers to develop innovative solutions to provide Procurement support to the Operations network• Develop and implement ways to measure suppliers to drive continuous performance improvement on behalf of Amazon• Coordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.. Partner with AP, Suppliers and various internal teams to ensure timely resolution of vendor payment issues• Support the centralized Procurement team (iSChOC), and Global Procurement Organization (GPO) Pillars, including ProcOps, Category, Supplier Diversity, Supplier Management, Procurement Excellence, Reusables, Technology, and PMO.• Work is done in a warehouse environment that requires frequent walking around the building. You should feel comfortable working in an environment with varying temperatures as many buildings have dock doors that open throughout shifts.We are open to hiring candidates to work out of one of the following locations:Acheson, AB, CANBASIC QUALIFICATIONS- 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 1+ years of employee and performance management experience- 3+ years of supply chain experience- 3+ years of supply chain operations experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Experience with supplier or vendor relationship managementPREFERRED QUALIFICATIONS- Experience in procurement- Experience in Coupa or other financial management/procurement software- - Preferred qualifications • Procurement experience preferred • Experience in Coupa or other financial management/procurement software • Experience with cost accounting • Lean / Six-Sigma knowledge • Must be highly self-motivated and customer-centric • Ability to work with ambiguity • Provide a positive customer experience internally and externallyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 10:04 PM
Event Services Manager
Fairmont Hotels and Resorts, Victoria, Any, Canada
Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.Job DescriptionWhat is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsCompetitive annual salary commensurate with experience, starting at $62,800What you will be doing: Reporting to the Director of Events Sales & Services, responsibilities and essential job functions include but are not limited to the following: Solicit and confirm event related information with client to fulfill contractual timelines and commitmentsTo conduct necessary site inspections; upsell of the hotel's services, suggesting suitable menus, events and activities.Plan creative experiences in collaboration with the Banquet Chef to curate custom menusCoordinate various production elements and logistics including: electrical, internet, telecommunications, audio-visual, exhibit and third party requirementsCreate floor plans that optimize space and ensure a memorable guest experienceFinalizing event setups in planning phase to ensure banquet operations and client are in agreement prior to set up of meeting and event spacesObtain guarantees of food and beverage events for banquets and culinary operations to manage and control labour and food costsInitiate billing procedures, ensuring client credit is established and deposits and/or credit applications are received with adequate information and within an acceptable timelineTo relay all details of conferences and events to all departments in a professional thorough and timely manner using Conference resumes, Banquet Event Orders and internal memos effectivelyConduct pre-conference meetings to ensure key operational departments are fully engaged and prepared to exceed expectations of our client programsConduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provideEstablish good business and social relationships with industry clients and partners by participating in activities to further increase sales opportunities for the HotelTo effectively use function space to maximize revenuesResponsible for the managing of guestroom blocks and food and beverage covers in order to maintain forecast accuracyTo maintain high quality of service standards required by the hotel and by the CompanyWork closely with the client and Hotel departments throughout the duration of the event ensuring the successful outcome of the client's program from arrival to departure.To foster a co-operative team spirit with and between Sales, Banquets & CulinaryTo handle general inquiriesAdditional duties as assigned by the Director of Event Sales & ServicesQualificationsYour experience and skills include:Hospitality Management Degree or equivalent an assetMinimum 2 years' experience as a Conference Services Manager or similar roleMust be able to work independently and maintain a positive attitude within a very busy environmentProven ability to plan and organize events effectively, with an acute sense of detailComputer literate with Opera softwareExcellent interpersonal and communication skills, both written and verbalKnowledgeable on food and beverage trends and the luxury hotel marketKnowledge of hotel banquet operations and reservations are an assetMust have ability to handle multiple tasks simultaneouslyAdditional InformationPhysical Aspects of Position (include but are not limited to): Constant standing and walking, Occasional bending and kneeling, Occasionalcarrying and liftingVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSalary: . Date posted: 04/17/2024 06:01 AM
Operations Manager - FC, AMXL East and West FC
Amazon, Bhiwandi, Any, India
DESCRIPTIONAmazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon's customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth's Most Customer Centric Company.We are seeking an experienced Operations Manager to drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership for Regional Fulfillment Center operations . In this position, you will work across teams to gain alignment, develop, and execute a common plan across multiple stakeholders. This requires working effectively with multiple business leaders/teams to ensure the delivery and execution of projects. You will also work with multiple external agencies to drive strategy implementation.Cross-team coordination, vendor/stakeholder management and excellent communication skills are essential. To work effectively in the role, the candidate would be required to develop a deep understanding of the organizations culture and the strategic business direction.This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.The successful candidate will be a person who enjoys and loves working with data, understand operational processes, able to manage the internal and external stakeholders and would be able to design and define progress paths. He/She/They will have excellent analytical skills.Key job responsibilitiesDrive continuous learning and process improvement with 3P partners culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivityProvide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategyDrive tactical execution of key initiatives building and managing the road map to achieve the Operation team's vision.Support process improvements for the partner, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.Gain consensus to push change forward while keeping variation between sites to a minimum.Collaborate and communicate with 3P partners on best practices and standardsWe are open to hiring candidates to work out of one of the following locations:Bhiwandi, MH, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- 3+ years of performance metrics, process improvement or lean techniques experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of employee and performance management experience- Masters or Management degree would be an added advantage- Capable of both strategic thinking along with detailed execution- Consistent track record of taking full ownership and delivering results- Comfortable with "hands-on" management of tasks, and proven ability to manage multiple, contending priorities simultaneously- Strong communication skills, managing multiple stakeholders and partner teamsSalary: . Date posted: 04/02/2024 09:20 AM
Supply Chain Manager
Michael Page, Central Coast
The Supply Chain Manager will have the following responsibilities:Operational Strategic Direction - Develop the strategy, processes and IT enablers to exploit current and future opportunities and demands for retail networks, distributors and consumers.Supply Chain Optimisation -Execute optimisation strategies in order to achieve under budget results, customers service expectations and cost benefits.Business Operations - Accountable for managing & leading Daily End-To-End Supply Chain Operation Functions, including establishing purchasing objectives for the company.Customer Service Management- Responsible for the operational excellence of the Customer Service Team to ensure a consistently high level of market service levels.Financial Management- Overall control of all Supply Chain financial transactions and operational matters, financial daily/weekly/monthly/annually reporting and internal financial controls. Directs the establishment of forecasting principles, practices, policies and procedures.Commercial - Undertakes major contract negotiations.Leadership & People Management Lead, mentor and motivate the Supply Chain, Warehouse and Customer Service teams to drive high performance & accountabilityThe successful candidate for the Supply Chain Manager role will ideally have the following skills and qualities:Experience leading teams across Supply Chain, Logistics and Operations (Forecasting, Supply Planning, Purchasing, Inventory, Warehouse, Transport & Customer Service)Background in either a Wholesale, FMCG, Retail or Distribution environment.Strong technical background - SAP (or similar ERP) and MRP (SAP Module for Demand Planning/Inventory Forecasting) / MS Excel (Formulas / Pivot / V-Lookup)Proven capability to establish and build relationships at a senior stakeholder level - both internally and externallyAgile approach and able to work in a fast-paced environmentAble to make business critical decisions
Operations Supervisor
Amazon, Pinkenba, Queensland
DESCRIPTIONAmazon Logistics is looking for an Operations Lead to support the Operations Shift Manager & Delivery Station Manager to drive innovation and execution in transportation networks. You should have the drive to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Operations Shift Manager & Delivery Station Manager to highlight and rectify issues as they arise.Key job responsibilities* Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.* Support daily management of department duties.* Carry out debriefs of all staff and ensure that paperwork is accurately and fully completed.* Carry out duties in accordance with Standard Operating Procedures (SOPs.)* Assign work to staff as required to support the workflow and daily metrics.* Ensure there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.* Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.* Assist the Operations Shift Manager & Delivery Station Manager with tracking, trending and reporting of Exchange Point metrics.* Assist the Operations Shift Manager & Delivery Station Manager in analysing and understanding the reasons behind success and failure in meeting Exchange Point goals.* Tracking and reporting of hours and schedules for Associates.* Follow up and solve process-related area issues as required.* Ensure equipment defect reporting is completed to a high standard.We are open to hiring candidates to work out of one of the following locations:Pinkenba, QLD, AUSBASIC QUALIFICATIONS- Experience in warehouse operationsPREFERRED QUALIFICATIONS- Experience managing teamsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM
Dual Events Manager
Marriott International, Calgary, Alberta, Canada
Job Number 24055528Job Category Event ManagementLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.The salary range for this position is $62,000 to $82,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/30/2024 09:28 AM