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Sky Tower Experience Manager
SkyCity, Auckland
As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  An exciting opportunity to lead and manage a team in all aspects of the Sky Tower Operations, Events and Retail offering in accordance with agreed strategic and operating plans. Providing a world-class attraction experience,premier event venue, exceptional service, products and value to guests while maximising profitability forSkyCity.We are looking for a customer focused individual who has previous experience working in tourism. You will be keen to seek out new initiatives to grow revenue for the Sky Tower and ideas on improving processes and systems. About you:Proven ability to lead and manage people, events and experiencesAn enthusiasm for delivering a world-class customer experience and memorable eventsProven customer service skills, time management and organisational experienceDemonstrated computer skills and competency with Microsoft OfficeIdeally hold a LCQ & GM Certificate What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.Please apply online today or for further information please call Sandi Riches on 09 363 6454
Assistant Manager - Casino VIP Restaurants (Full Time)
SkyCity, Auckland
A bit about SkyCkitySkyCity Auckland is New Zealand's centre of entertainment. With our casino venue, we believe our valued customers deserve the very best and with our luxurious VIP gaming facilities and expert team, our aim is to make every trip to SkyCity Casino Auckland an experience to remember.A bit about our VIP Gaming DepartmentWe have several luxurious VIP Gaming suites that cater to our Table Games, Gaming Machines and International Business customers so it's a pretty exciting part of the business. We look after a variety of guests from our regular customers to visitors from all over the world!About the roleOur VIP Gaming department is looking for an experienced Assistant Manager to join them in these senior management role.  As the Assistant Manager, you'll play an integral part in ensuring the delivery of consistent exceptional service and fostering a highly motivated team of professionals. This role is looking after our Table Games customers however flexibility to work across over areas in VIP Gaming is required.About youTo be successful, you'll have a minimum of 5 years experience in the F&B industry ideally within a casino restaurant environment with at least 2 years working at a supervisory/management level.  You'll be customer service and solutions focused, hold a current General Managers license and be confident with the Microsoft Office suite of products.  You'll also be a strong communicator in the English language and if you're able to speak a second language, that would be highly advantageous. As a busy, fast paced operation that is open 24 hours a day, 7 days a week, there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key. Due to legal requirements, you must be over the age of 20 to be considered for the role.What's in it for you?Besides working with great people you will enjoy a variety of company benefits that a large corporate can provide including discounted staff car parking, discounts at a range of SkyCity outlets, and a heavily subsidised staff dining facility as well as fantastic career opportunities through NZ largest entertainment provider.If this sounds like the perfect step for you to start a winning career at SkyCity, please apply online today.At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              
Senior Product Manager, Global Solutions and Risk Compliance
Amazon, Bangalore, Any, India
DESCRIPTIONGlobal Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision that helps GSRC to effectively scale its classification processes while at the same time reducing cost to serve. In this role, we are looking for a Senior Leader to lead initiatives across programs that pan across verticals, and geos. The role holder would partner extensively with Sr stakeholders across WW Operations teams, program stakeholders and also work with Tech leaders on building tech first solutions. The solutions you create will empower your customers to efficiently manage compliance for various Amazon business lanes. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products while staying connected to the details and prioritizing the most impactful work. This role will work across tech and operations partners across multiple VP organizations.Key job responsibilities• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams' vision and strategy. • Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.• Partner with technology teams (within/outside GSRC) to develop these solutions and build a complete package that can drive efficiencies across teams.• This role is inherently cross-functional - you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.• Analyze program and project metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency•• A successful candidate is an effective communicator, has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team, is data-driven, has a strong eye for opportunities and has experience managing complex business and technical problems.• You have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other. • You are willing to experiment, fail fast, learn and iterate to improve. You recognize and account for the implications of your work to frontline operations.About the teamThe Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon's product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon's worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.We are open to hiring candidates to work out of one of the following locations: BangaloreWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or ownerPREFERRED QUALIFICATIONS- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 03/21/2024 09:18 AM
Customer Service Officer
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Dandenong location, free parking onsite|Equal Opportunity to Grow Personally & ProfessionallyThe company is a leading provider of advanced suspension systems and related components for heavy-duty vehicles. They serve various sectors and prioritise customer satisfaction through reliable products and comprehensive support services. Additionally, the client has recently renovated and refitted their office building with state of the art equipment and facilities!Actively participate in the team meetings, supporting team members, contributing to team objectivesAbility to collaborate with Sales managers and product managerStrong literacy and communication skillsDemonstrates strong computer skills with Microsoft Office and working knowledge of working with a CRM.Demonstrates a strong commitment to Customer service excellenceExhibits effective communication skills in both written and verbal formsStrives to deliver high quality work with a focus on effectiveness and efficiency within a team environment.Upholds a professional approach and phone etiquette when addressing challenging or distressing situations with clients.You will be joining an energised team which will value a hardworking candidate with a willingness to learn and develop:A full-time position that requires the candidate to be in the office from 9:00am - 5:00PM with a one-hour lunch break.The company offers free parking at the office in Dandenong.
Customer Experience Manager, Seller Experience
Amazon, Sydney, Any
BASIC QUALIFICATIONSBachelor's degree; 4+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience problem solving, including the ability to recognize non-obvious patterns • Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time • Familiarity conversing with, and the work style of, technical development teams. Operates with considerable autonomy and discretion.DESCRIPTIONAre you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology and product / engineering teams to enhance the customer experience? This is an opportunity to join an early-stage team in Amazon to launch and scale multiple new programs for Selling Partners in Australia. Our team is looking for a process improvement specialist to play an integral role in building, adopting, engaging and scaling these innovative programs for Selling Partners in Australia to improve both Customer and Seller experience.-------------------------Our team operates out of our fabulous CBD office conveniently located near transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilitiesIn this role, you will:•Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics.• Build strong communication channels at all levels of the organization, set proper expectations, and provide clear status communications.• Manage and drive the growth of the seller's business• Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release to improve both seller and customer experience• Lead key projects in improving logistics experience including but not limited to speed, alternative logistics options and cost optimization• Conduct deep dive analysis and provide routine executive-level reporting• Publish recommendations and action plans based on data.• Structures and develops implementation plans and works with senior leaders to pilot and test new solutions and then roll-out across the broader organization at country/cross-country and/or cross regional levelWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSEffective end-to-end project management - as evidenced by a solid understanding of business requirements, timeliness, quality, and delivery of the right solution for the customer. Proactive and demonstrates strong hands on approach. Makes sure the right connections are made and actions taken. Mitigates risk effectively. Implements corrective actions. Escalates with good judgment. Strong data analysis skills - Ability to produce, interpret and draw conclusions from data • • Business case decision-making, complex problem-solving capabilities and attention to detail • Excellent communication skills with the ability to communicate and influence effectively at all levels • Team player who can facilitate successful project work, operating to deadlines • Proven track record of delivering projects within scope, time, budget and quality • Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BIAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:17 AM
Senior Product Manager, Seller Experience
Amazon, Bengaluru, Any, India
DESCRIPTIONThere are millions of small and medium businesses across India, Brazil, Mexico, Middle East, etc. who sign up as sellers on Amazon. Many of these businesses are already successful offline but are new to selling online. The Seller Success team within Emerging Marketplace Seller Experience organization is focused on helping sellers with the right set of tools and best practices that can enable them to accelerate business growth on Amazon. For newly registered sellers, this team builds products that help get the first sale quickly, and equip them for long term success on Amazon. For others, the team ideates new ways to deliver growth recommendations and guided workflows that drive faster actions for sellers, translating into topline/revnue growth. If you like to swim in unchartered territories then this is your opportunity to solve problems that no one has attempted to solve before. We work like a well-funded, high octane startup driven by the passion to bring the Amazon experience to our selling partners across Emerging Marketplaces. This role is responsible for setting the product strategy for Seller Success and partnering with WW technology teams, regional country leaders, to implement these recommendations. As a Senior Product Manager, you will be working with a team to develop long-term strategies to develop, lead, and inspire others to the highest standards of deliverables and in collaborating effectively with resellers, brand owners, engineers, scientists, designers and senior leadership.The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. They will be comfortable marshaling large amounts of data, and familiar with new-age technology domains like Generative AI to make recommendations and build business cases. We are looking for a tenured Product leader who shares Amazon's passion for the customer-someone who understands the importance of compelling features and functionalities in driving great experience. Focus and deliverables - Identify and prioritize the most immediate improvement opportunities to drive growth of existing sellers. - Benchmark competitive experiences across Emerging Countries (outside of North Americas, Japan, UK), and define and implement a roadmap of improvements in Seller Experience to drive Seller Success. - Continuous enhancements to Seller facing systems to ensure growth levers are optimized and fine tuned to specific seller cohorts. Basic qualifications Must-have experience/criteria for role: - Proven track record of customer obsession. - Demonstrated ability to think both strategically and tactically. - Ability to prioritize in an ambiguous environment. - 5+ years of product management experience. - Demonstrated ability to formulate data-driven decisions that lead to results. - Demonstrated ability to conceptualize, manage, and prioritize multiple projects. - Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment. The position will be based in Amazon's office in Bangalore. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 03/19/2024 10:17 PM
Tableau - Customer Success Manager
Salesforce, Hyderabad, Any, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Tableau to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Tableau product. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Tableau utilization. Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for Tableau ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to Tableau knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. Technical Expertise Application: Apply Tableau product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in Tableau or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions. Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong Tableau technical skills or the ability to acquire in-depth knowledge. Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/21/2024 03:14 PM
Senior Product Manager, Engagement, India Devices-Sales and Marketing
Amazon, Bengaluru, Any, India
DESCRIPTIONThe Amazon Fire TV team is seeking a talented Product Manager to own engagement for FTV across device types in India. This role will be responsible for defining customer engagement programs, working with advanced analytics and data science teams to drive device usage and retention, determining the right Share of Voice (SOV) across partner teams, identifying and closing gaps in experience by partnering with WW stakeholder teams. You should thrive in ambiguous situations and love to build things from scratch. You are innovative, creative and excited about implementing engagement initiatives for Fire TV Devices.Key job responsibilities1. Own the retention metrics for FTV India, identifying leading cause of churn across customer cohorts and device types, and establishing a charter to address the same. 2. Partner with the engagement marketing manager lifecycle marketing and customer retention/ winback strategies for Fire TV; inclusive of early onboarding, sustained usage, churn and win-back programs that deliver downstream impact across Fire TV and Amazon3. Determine the right Share of Voice (SOV) strategy across FTV assets, optimizing for the engagement and monetization goals for FTV India. Align stakeholder teams to the plan and ensure seamless execution on the same. 4. Benchmark FTV experience and identify large opportunities to improve the same, partner with WW teams to highlight gaps and the short term and long term means to address the same.5. Update stakeholders through strong mechanisms like QBR etc. Lead the engagement goal setting for India during OP1, OP2.About the teamJoin the team changing the future of entertainment. Amazon Fire TV has more than 50 million monthly active users, and customers globally have access to tens of thousands of apps, Alexa skills, channels, and more. Our growth requires leaders who move fast, have an entrepreneurial spirit, unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 03/23/2024 09:14 AM
Principal Product Manager Tech - Amazon Sponsored Products, Advertiser Growth
Amazon, Toronto, Ontario, Canada
DESCRIPTIONAmazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.We're looking for an innovative and customer-obsessed Product Manager who will work backwards from our customers and take our products to the next level. This role will define product vision and drive execution for advertiser recommendations and controls in Sponsored Products. This position will be part of the Demand Identification and Campaign Optimization organization within Sponsored Products. Our team focuses on launching innovative controls that help advertisers provide us with inputs, developing state-of-the art machine learned optimization to represent our advertisers in the ad marketplace, and creating recommenders to help advertisers get started with Sponsored Products. Our systems and algorithms operate on one of the world's largest product catalogs, matching shoppers with advertised products and running the ad auction with a high relevance bar. We strive to improve the ability for advertisers to help shoppers discover relevant products on customer search, browse and detail pages. You will drive our advertiser focused research to lead the way for continuous innovation and shape the future of e-commerce. This is an opportunity to make a significant impact on the future of the Amazon vision.As part of this role, you will engage with advertisers, integrators, and partner teams to help formulate your vision, and define the features, goals and metrics that drive a substantial science and engineering team to turn your vision into product. You will work closely with software engineers and scientists making the right design decisions and trade offs aligned with the product vision and innovate on launching cutting edge machine learning models. You will define and execute on our go to market strategy to drive adoption and success of launching new controls for Sponsored Products advertisers. You will tackle challenging problems and coordinate high profile projects across multiple teams. You will use customer anecdotes to find inspiration, and data analysis to confirm your suspicions. You'll contribute to the organizational planning for one of the largest advertising programs on the planet, present to senior executives, and evangelize your vision and promote wins to build your reputation as a leader.Key job responsibilitiesIn this role, you will:• Obsess over your customers and work backwards to define tenets, customer experiences, long-term goals, focus areas and key metrics• Partner closely with product, engineering, data science, marketing and design leaders to execute on your vision.• Simplify and solve complex, inter-dependent, customer and business opportunities.• Monitor customer feedback, response and metrics; develop plans to support growth and scale the business efficiently; drive continuous solution improvements• Analyze complex data sets; build and create narratives for cross-functional teams• Present technical plans to senior executives and key stakeholders and evangelize the advertiser response vision within Sponsored Products.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 8+ years of technical product or program management experience- 4+ years of end to end product delivery experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience leading engineering discussions around technology decisions and strategy related to a productPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvement- Experience owning data-centric productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/23/2024 09:19 PM
Product Manager
NetApp, Bangalore, Any, India
About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAs a member of the Program Management Office, this role requires you to work with technical team members, product managers, stakeholders, IT and senior leadership. It requires you to have a blend of engineering program manager as well as product owner skills. In this role you will plan, lead, and manage engineering development programs. You should have the ability to understand the vision, roadmap, and priorities and execute the priorities effectively and efficiently working with an agile squad. You will be responsible for the product ownership of modules and capabilities within the NetApp Active IQ portfolio. You will take an active role in driving program execution from definition through successful release. This is a challenging position working in a very fast paced environment, with the opportunity to positively influence greater business outcomes. Essential Functions: • Work with the leadership team, Product Manager, and the squad members, execute on the priorities of the squad • Ensure alignment of priorities with business objectives & goals • Specifically manage Agile teams to plan and deliver sprints. • Manage product backlog in a requirement management system • Partner with scrum master, engineering manager, and squad members to regularly plan and lead the execution of requirements. • Ensure requirements are execution with effectiveness, efficiency, and quality • Guide the squad to empathize with user pain points • Analyze problems and drive solutions involving multiple elements of program planning. • Ensure squad members understand objectives and goals of the squad • Partner with Product Managers to prioritize incoming user feedbackJob Requirements• Hands on experience with writing user stories, working with a product backlog, and working in requirement management tool/system such as Jira is required • Knowledge of JIRA and Agile methodology • Strong oral and written communication skills are essential. • Strong analytical, problem-solving, negotiation, and organizational skills are required. • Excellent knowledge of product lifecycle, tools, processes and operations planning. • Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined metrics requirements. • Demonstrated experience working with software development engineers and product managers on projects. • Strong understanding of engineering principles and practices. • Creative approach to problem solving. • Program Management training/Product owner training or demonstrated experience.• Responsibility: The tasks this individual is responsible for are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches. This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation. Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions. • Interaction: This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties. Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently. To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.Education• A minimum of 8 years of experience is required. 9 to 11 years of experience is preferred. Prior program management experience and product ownership experience is required. • Experience in working with SRE teams is a plus. • A Bachelor of Science Degree in Engineering or Computer Science, or equivalent experience is required. • Demonstrated ability to have completed multiple, complex projects.Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 03/26/2024 03:16 PM
Product Manager , Customer Engagement Technologies
Amazon, Toronto, Ontario, Canada
DESCRIPTIONImagine you are the single-threaded owner of a product that helps hundreds of thousands of customer service associates around the world understand and improve their ability to deliver best in class customer service to Amazon customers. Imagine you have a dedicated team of engineers to build this vision. How would you assess the internal and complex landscape and work backward from the biggest problems to solve? The customer engagement technology team is looking for an experienced product manager to define and deliver the strategy, roadmap, and features for our contact performance products, which help our associates own and drive their performance. This work solves a critical need for the rapidly scaling, geographically dispersed, and flexibly scheduled CS workforce of the future.In this role, you will be responsible for assessing the efficacy of the existing products, gaps and a new overall body of work, evaluating planned work against the vision and potential impact, and creating a prioritized roadmap to deliver value for global teams. You will work closely with product, science, learning, UX, and our internal engineering team and partner teams to develop products that create a cohesive employee experience. You will be expected to operate without much guidance, identifying your long-term strategy, priorities, and risks and driving your product roadmap. You will understand and help influence the strategy for complementary products and programs that impact the associate experience, setting a high bar on the team for the product management functional area.You will drive your product by making data-oriented decisions, passionately advocating for our associates and end user customers and driving a roadmap to deliver on the long-term vision for associate experiences. You will have the ability to deliver results while looking around corners and staying close to the voice of our current and future customers as our workforce evolves.This position is based on TorontoKey job responsibilities- Defining and driving long-term product vision, impact, and prioritization - Developing PRFAQs, MLPs, and User Stories that support both decision making and engineering team needs - Own launch coordination and create a mechanism for customer input and feedback - Contribute to planning cycles and drive product discussions at the executive level - Create audit mechanisms to track product efficacy and adoption - Support product management artifacts and collective skill development across the teamInternal job descriptionA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSP We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/25/2024 10:45 PM
Product Manager
Michael Page, Dandenong South
Own and deliver the product roadmapManaging the product life cycle to ensure the category continues to offer the best value to our customers, our business, and drives year on year growth. This includes:o Pricingo Product simplificationo Innovation/Modification pipeline and project deliveryo Channel growth initiativeso Support and training to sellers and userso Embedded VP across category offerDevelopment and execution of category plans, and input into the Long-Range Plan and Annual PlanThe role reports to the relevant Portfolio Manager for your product categoriesDevelopment of robust business cases to support progression through the Stage Gate processActively follow through on market insights to drive new product development/innovation in the categoryDevelop and maintain an effective communications strategy to key internal and external stakeholdersIndustrial or Automotive marketing experience considered favourably, as is local manufacturing experienceWorking in the retail environment can be consideredProduct Management experience with manufactured products, including execution of product lifecycle fundamentals, including 5P'sGood Commercial acumen, should have experience in pricing , market sizing and have a passion for automotivesStrong sense of initiative, with the ability to prioritise work flows with the ability to be flexible and adaptable in a changing environment
CRM Product Manager Marketing Insights - Payments - Vice President
JPMorgan Chase, Canada, Any
The Payments Transformation Team sits at the forefront of a rapidly changing Payments industry, seeking to keep J.P. Morgan at the cutting edge. The team is responsible for the Corporate & Investment Bank Payments business's Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients. The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority. As a CRM Product Manager within JP Morgan Payments, you will provide thought leadership, roadmap development, and solution assessments. You will be a strategic leader, conducting workshops with key members of the user community to ideate future state business processes. You will own the business process going forward, conducting user interviews to test our assumptions on what features and functions add the most value to the user community. You will create the product roadmap by prioritizing and sequencing the features & functions into a product roadmap. You will work with our Technology team to ensure what is being built meets the user objectives.Job Responsibilities Support global standardization of enterprise Salesforce and Marketo solutions and management of integrations to target state Engage stakeholders to define business requirements and define success criteria through user stories and story mapping Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation Ensure that all project milestones are met, and any risk/objectives are identified and resolved; ensure documentation of projects and technical requirements; adhere to compliance and regulatory constraints Create and maintain backlog in Jira to track key objectives, milestones, target dates, risks, issues, actions, and deliverables associated with targeted implementation plan Identify operational risks and ensure overall operational readiness and controls are in place prior to launch Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities Participate in UAT and production validation; create and refine user stories for development teams Engage with stakeholders and capture needs using a variety of methods including customer journeys, empathy mapping, interviews, and story mapping Prioritize and define epics and user stories Participate in program agile ceremonies Required qualifications, skills and capabilities 5+ years of successful implementation experience with enterprise level solution in a complex organization Bachelor's Degree 7+ years experience with Salesforce 3+ years experience with Marketo, or Salesforce Marketing Cloud Strong experience of working with front-line sales and marketing colleagues to define future state business processes and in identifying features and functions which add the most value to the business Working knowledge of complex configuration, customization, and integration within complex enterprises Ability to look at create and optimize solutions within a complex framework Experience establishing and managing to strategic roadmaps and key milestone dates Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods. Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills. Preferred qualifications, skills and capabilities Knowledge of user experience and ability to communicate strategic priorities to technical resources About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.Salary: . Date posted: 03/27/2024 10:30 PM
Product Manager, External Fulfilment
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 5+ years of product management experience- Experience leading cross-functional teams to deliver projects on tight deadlines- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONExternal Fulfilment (EF) team is seeking highly motivated Product Manager for launching and expanding EF fulfilment in Australia. The successful candidate will be responsible for supporting new EF program launches and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities. Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.___________________________________Our team operates out of our fabulous CBD office conveniently located near many transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities - Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth - Scope, develop and implement end to end technical/business solutions for new EF nodes - Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs. - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams - Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to EF sitesWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Product Manager - Customer Trust, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONOur vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience. As Amazon Pay expands and builds new capabilities, building customer trust will be the key to drive customer adoption and enable robust business growth. This role would be a part of the "Customer Trust" team in Amazon Pay. We are responsible for driving fraud and abuse prevention initiatives for Amazon Pay products and use cases.In this role you will build complex product solutions that leverage machine learning and advanced analytics to solve for payments fraud. You will be responsible for defining the product features, partnering with engineering to design solutions, creating a phased rollout plan, and working across a broad stakeholder group to deliver results. This role calls for an individual to showcase high judgment and decision making skills to balance customer experience with financial impact. There will be a steep learning curve, adding a fair amount of business skills to the individual. Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the written and spoken ability to engage with and influence cross-functional stakeholders.In this position you will:- Build and manage product solutions to protect Amazon Pay from Fraud, including socializing the vision and results with Senior Leaders across Amazon- Work with ML scientists and leverage advanced analytics team to identify Modus Operandi being used by bad actors. Translate the learnings into product roadmap to systematically mitigate payment frauds.- Work with Payment Instrument and category leaders to assess and mitigate fraud vulnerability in planned launches- Abstract requirements to create platform solutions that can have a multiplier impact across clients of the fraud platform- Collaborate with Global Identity and Account Integrity teams to influence and build upstream interventions to detect and prevent fraud- Lead automation initiatives to drive efficiency in investigation, fraud resolution and reporting- Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insightsBasic qualifications A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.- 3+ years' experience in building product with new and emerging technologies- 5+ years' experience diving deep in data to understand the customer behavior including the ability to identify and solve ambiguous problems- Comfortable working with large sets of data; Experience with MS Excel and data analytics tools such as Quicksight, Tableau- Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization- Ability to operate multi-nationally with overseas business partners. Solid experience supporting key control projects/initiativesPreferred qualifications- Full Time MBA from Tier-I B-Schools- Demonstrated data-driven decision making and quantitative analysis skills (including deep knowledge of Excel, SQL, or statistics)- Machine Learning, Tableau or other broadly used analytics tool certifications- Relevant experience in managing e-commerce fraud We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationSalary: . Date posted: 03/27/2024 10:17 PM
Sr. Product Manager, Prime Partnerships India
Amazon, Bengaluru, Any, India
DESCRIPTIONHow often have you had an opportunity to be the product leader in a business solving a unique customer problem at scale? Do you enjoy being central to a high-profile business: wide-open space for innovation, take India innovations global, a strong team with a fast-paced environment? Are you able to thrive successfully in ambiguity, balancing high judgement and looking around the corners to invent around constraints? Sounds like you, then this may be the career defining opportunity for you!In this context, India Prime is hiring an experienced product leader for Prime Industry partnerships business in India. Business is rapidly scaling , a global strategic focus area for Amazon that leverages large strategic B2B partnerships across consumer businesses (i.e., Banks, Financial Services, FMCG, OEMs, Offline Retail, Digital commerce etc.) to expand acquisitions and build new benefits for Prime .Key job responsibilitiesYou will lead the product vision ,strategy, development and own the product portfolio end to end for this business in India , with a scope to expand to emerging markets for Amazon Prime. You will deliver a multi-year product charter across B2B, B2C product suites, enterprise integration, product marketing , automation and analytics tools to scale the business. Role offers an exciting intellectual opportunity to solve for whitespaces and improving existing product portfolio to steer your career as we scale.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Master's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Ability to Earn Trust , Influence without authority to align and deliver through stakeholders at multiple levels , local/global , functions- tech, UX, Marketing , Legal , Finance , Machine Learnings, Data sciences, Amazon wide business teams.- Excellent communication and writing skills to own PR FAQs, annual planning documents, business updates and seek alignments through well structured, reasoned narratives.PREFERRED QUALIFICATIONS- Experience working with remote delivery teams.- Proven track record of influencing global stakeholders and gaining alignment on product vision.- Knowledge of SQL and query writing for data self-help; Working with ML / Data Sciences will be an added plusSalary: . Date posted: 03/29/2024 10:07 PM
Associate Customer Solutions Manager
Amazon, Toronto, Ontario, Canada
DESCRIPTION"By applying to this position, your application will be considered for all locations we hire for in Canada.Do you want to be part of a team that guides customers through the operational, educational and governance aspects of a successful AWS cloud journey?As an Associate Customer Solutions Manager (CSM) at AWS you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM team that are critical to the success of our customer's cloud journey. In this position you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will have the opportunity to make recommendations for improvements, as well as provide input in order to run effective meetings and ensure that concise information is delivered to the correct audience. This position is part of AWS Tech U Program which is an accelerated career development program for those who want to advance both their technical and business skills. This is a unique opportunity for driven, self-starters to play a key role in a fast-growing business, and to deliver significant value to AWS customers of all sizes from nimble startups to global brands. The Program will provide you with training and work experience that aligns in the field of Technical Training. This unique program consists of a 6-month instructor lead, project-based learning curriculum followed by a 6-month On-the-Job Training (OJT) learning assignment. You will learn from top AWS subject matter experts and get paid while you train for an exciting career in the tech industry. If this sounds exciting to you - come build the future with us!"Key job responsibilities"• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, to plan and support major workload migrations• Help manage cadence through reporting and tracking functions along the way• Identify opportunities/risks, establish relationships with your customers, engage in constructive discussions, and advise customers on relevant best practices"We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS"• Associate's Degree or higher in Computer Science, Computer Engineering, or other related science/technical fields OR equivalent training, certifications, and/or experience; Qualification completed within the last 12 months or will complete in the next 12 months• Experience with Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)"PREFERRED QUALIFICATIONS"• Excellent communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences • Experience implementing a cloud-based technology solution in a school project or while working for a company • Experience with one or more of the following domains: Big Data, Analytics, Security, DevOps, Application Development, or Machine Learning "Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 10:01 PM
Sr Product Manager, ROW ATS Product
Amazon, Bengaluru, Any, India
DESCRIPTIONAmazon is looking for a motivated product leader for the ROW Middle Mile team. In this role, you will:- Define, design, launch and manage tech products to enable new services for ATS customers.- Gather requirements and conceptualize a tech solution to solve a business problem.- Own and drive the product portfolio and product roadmap.- Work with key stake holders across various functions to define and launch a product.- Manage technical integration with Amazon systems across retail, merchant, transportation operations and finance technologies.- Setup end-to-end operational, accounting, and financial taxation requirements, and performance measurement and customer satisfaction related processes.- Launch and expand the product as per Amazon's requirements while being responsible for all customer and merchant satisfaction, performance, compliance, accounting, and financial related metrics.- Use customer and market feedback, competitive analysis, and business metrics to make informed decisions.- Exhibit product expertise that connects, understands, and leverages company-wide assets and capabilities.- Evaluate launch outcomes and reintegrate learning into the organization and product plan.This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience, and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products with little information. They will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 4+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with product cycles of 6+ monthsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 04/02/2024 09:20 AM
Principal Product Manager - Tech, Amazon Advertising-DSP
Amazon, Bengaluru, Any, India
DESCRIPTIONAdvertising is a strategic bet for Amazon and is one of the fastest growing business units. Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are strengthening our offering by continuously building and enhancing product capability to improve shopper engagement and advertiser experience.We are looking for a Principal Product Manager (Tech) in the Amazon DSP team for the India market. The north star of the team is to make ADSP the partner of choice for our customers as they seek to achieve their performance marketing and branding objectives. You will be responsible for scaling Ad's product capability in line with the business growth aspirations. This is a hands-on leadership position, seeking individuals who can think big, create structure and effectiveness in ambiguity, draw on their deep dive understanding of the digital Ads landscape. You will work with a dedicated engineering team and will heavily collaborate with WW Ads and India sales & account management stakeholders. You will manage the complete business of your product area including establishing key metrics, setting and meeting goals on business/product metrics, advertiser engagement, and retention. You will be driving key business and CX metrics like advertising revenue, ads utilization and relevance. You will engage with other key teams in India Ads like Demand, Marketing, Sales and Account Management teams. Beyond these, you will have ample opportunities to interact and influence WW Product, Tech, Applied Science teamsKey job responsibilities• Identify product opportunities for the advertisement business using data, customer engagement studies, industry benchmarking and anecdotes. Create detailed near-term and longer-term roadmap for your product area • Build the product roadmap, architecture and capabilities that help improve both advertiser experience (e.g., impressions, brand affinity, engagement, sales,) and shopper engagement (e.g., CTR, relevance). • Build ads supply, creative formats, and targeting enhancements. • Own the go-to-market (GTM) of product features by influencing Marketing narrative and Sales / Account Management processes. • Manage all aspects of project including organizing and planning, estimating, managing resources, tracking and controlling, risk & opportunity, quality, documentation and change management. • Work closely with Tech & Applied science teams to create execution plans and ensure timely delivery of high-quality outputs. • Engage frequently with IN & WW leadership to coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents.About the teamYou will be part of the IN Ads product team, which has built multiple India first products for advertisers and then scaled worldwide. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- Bachelor's degree- 8+ years of technical product or program management experience- Experience owning/driving product roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience leading engineering discussions around technology decisions and strategy related to a productPREFERRED QUALIFICATIONS- Master's degree- Experience in project management methodologies, business analysis, or process improvement- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authoritySalary: . Date posted: 04/02/2024 10:17 PM
New Product Development and Innovation - Food
Michael Page, Brisbane
The New Product Development and Innovation - Food has the following responsibilities:Oversee the entire NPD process and strategy (ideation, concept development, costing, sampling, etc.) collaborating closely with commercial key account managers and operational leads.Foster and empower a high-performing NPD teamEngage with different customers across the board, addressing feedback and presenting innovative solutions for major retailersLed and coordinated the NPD gate process, conducting post-launch product reviews and coordinating action plans to mitigate risks and enhancements.Identify revenue-generating opportunities across multiple channels by proactively seeking out products suitable for existing or potential new customersManage product labelling and nutritional panel development and requirements for all value-added products, ensuring compliance with customer and regulatory standards.Support the QA Manager to implement QA and QC requirements for all new value-adding operations or process changes.The successful New Product Development and Innovation - Food meets the following requirements:Qualification in Food Science, Food Technology & Processing, or similarMinimum 8-10 years of experience as an NPD, R&D, and Food Science manager in a large, structured company working with a multi-channel product environment (retail)Familiarity with Food Standards Australia New Zealand (FSANZ), food labelling, allergen regulations, State legislation, and international requirements. Proficient understanding of packaging materials and their suitability for various product types.Dedication to adhering to safe work practices consistent with WHS policies and procedures.Significant commercial awareness, including experience collaborating with Australian retailers.