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Sky Tower Experience Manager
SkyCity, Auckland
As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  An exciting opportunity to lead and manage a team in all aspects of the Sky Tower Operations, Events and Retail offering in accordance with agreed strategic and operating plans. Providing a world-class attraction experience,premier event venue, exceptional service, products and value to guests while maximising profitability forSkyCity.We are looking for a customer focused individual who has previous experience working in tourism. You will be keen to seek out new initiatives to grow revenue for the Sky Tower and ideas on improving processes and systems. About you:Proven ability to lead and manage people, events and experiencesAn enthusiasm for delivering a world-class customer experience and memorable eventsProven customer service skills, time management and organisational experienceDemonstrated computer skills and competency with Microsoft OfficeIdeally hold a LCQ & GM Certificate What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.Please apply online today or for further information please call Sandi Riches on 09 363 6454
Assistant Manager - Casino VIP Restaurants (Full Time)
SkyCity, Auckland
A bit about SkyCkitySkyCity Auckland is New Zealand's centre of entertainment. With our casino venue, we believe our valued customers deserve the very best and with our luxurious VIP gaming facilities and expert team, our aim is to make every trip to SkyCity Casino Auckland an experience to remember.A bit about our VIP Gaming DepartmentWe have several luxurious VIP Gaming suites that cater to our Table Games, Gaming Machines and International Business customers so it's a pretty exciting part of the business. We look after a variety of guests from our regular customers to visitors from all over the world!About the roleOur VIP Gaming department is looking for an experienced Assistant Manager to join them in these senior management role.  As the Assistant Manager, you'll play an integral part in ensuring the delivery of consistent exceptional service and fostering a highly motivated team of professionals. This role is looking after our Table Games customers however flexibility to work across over areas in VIP Gaming is required.About youTo be successful, you'll have a minimum of 5 years experience in the F&B industry ideally within a casino restaurant environment with at least 2 years working at a supervisory/management level.  You'll be customer service and solutions focused, hold a current General Managers license and be confident with the Microsoft Office suite of products.  You'll also be a strong communicator in the English language and if you're able to speak a second language, that would be highly advantageous. As a busy, fast paced operation that is open 24 hours a day, 7 days a week, there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key. Due to legal requirements, you must be over the age of 20 to be considered for the role.What's in it for you?Besides working with great people you will enjoy a variety of company benefits that a large corporate can provide including discounted staff car parking, discounts at a range of SkyCity outlets, and a heavily subsidised staff dining facility as well as fantastic career opportunities through NZ largest entertainment provider.If this sounds like the perfect step for you to start a winning career at SkyCity, please apply online today.At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.              
Assistant Manager-MARCOM
Marriott International, Mumbai, Any, India
Job Number 24048284Job Category Sales & MarketingLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing or related professional area. OR • 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESConducting Daily Marketing Activities that Achieve Department Goals • Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions. • Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy. • Maintains, updates, and manages all web sites. • Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings. • Develops brochure and property collateral materials. • Participates in all property imaging work (e.g., signage). • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Ensures consistent marketing message is communicated in all advertising and collateral efforts. • Manages marketing budget throughout year. • Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning. • Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail and print advertising. • Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding. • Ensures consistency in individual property's voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Evaluates new marketing opportunities for the property. • Ensures property is represented on all quality internet sites that have the potential of providing business. • Works closely with respective Convention Bureaus and Chambers of Tourism. • Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking. • Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports. • Develops strategic marketing plan for property, includes group, leisure and local efforts. • Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.Building Successful Relationships that Generate Sales & Marketing Opportunities • Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy. • Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property. • Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate. • Works with media buyer to plan and execute advertising. • Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites. • Assists property with materials, tracking/analysis and presentations to owners. • Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates and approving all materials as needed.Additional Marketing Responsibilities • Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.). • Ensures that property is following all corporate marketing guidelines. • Approves all invoicing through MarrCom office.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 04:27 PM
Senior Product Manager, Seller Experience
Amazon, Bengaluru, Any, India
DESCRIPTIONThere are millions of small and medium businesses across India, Brazil, Mexico, Middle East, etc. who sign up as sellers on Amazon. Many of these businesses are already successful offline but are new to selling online. The Seller Success team within Emerging Marketplace Seller Experience organization is focused on helping sellers with the right set of tools and best practices that can enable them to accelerate business growth on Amazon. For newly registered sellers, this team builds products that help get the first sale quickly, and equip them for long term success on Amazon. For others, the team ideates new ways to deliver growth recommendations and guided workflows that drive faster actions for sellers, translating into topline/revnue growth. If you like to swim in unchartered territories then this is your opportunity to solve problems that no one has attempted to solve before. We work like a well-funded, high octane startup driven by the passion to bring the Amazon experience to our selling partners across Emerging Marketplaces. This role is responsible for setting the product strategy for Seller Success and partnering with WW technology teams, regional country leaders, to implement these recommendations. As a Senior Product Manager, you will be working with a team to develop long-term strategies to develop, lead, and inspire others to the highest standards of deliverables and in collaborating effectively with resellers, brand owners, engineers, scientists, designers and senior leadership.The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. They will be comfortable marshaling large amounts of data, and familiar with new-age technology domains like Generative AI to make recommendations and build business cases. We are looking for a tenured Product leader who shares Amazon's passion for the customer-someone who understands the importance of compelling features and functionalities in driving great experience. Focus and deliverables - Identify and prioritize the most immediate improvement opportunities to drive growth of existing sellers. - Benchmark competitive experiences across Emerging Countries (outside of North Americas, Japan, UK), and define and implement a roadmap of improvements in Seller Experience to drive Seller Success. - Continuous enhancements to Seller facing systems to ensure growth levers are optimized and fine tuned to specific seller cohorts. Basic qualifications Must-have experience/criteria for role: - Proven track record of customer obsession. - Demonstrated ability to think both strategically and tactically. - Ability to prioritize in an ambiguous environment. - 5+ years of product management experience. - Demonstrated ability to formulate data-driven decisions that lead to results. - Demonstrated ability to conceptualize, manage, and prioritize multiple projects. - Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment. The position will be based in Amazon's office in Bangalore. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersSalary: . Date posted: 03/19/2024 10:17 PM
Senior Events Manager
Marriott International, Dorval, Quebec, Canada
Job Number 24048794Job Category Event ManagementLocation Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPrepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESExecuting Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.The salary range for this position is $63,000.00 to $77,000.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/22/2024 09:52 AM
Program Manager - II, Local Shops
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- Experience building processes, project management, and schedulesDESCRIPTIONThis role is part of the rekindle returnship programNote : For more details on rekindle program, pls visit - https://www.amazon.jobs/en/landing_pages/rekindleThe Local Shops team is looking for an extremely motivated Program Manager with strong customer obsession and passion to deliver results. In this role, you will responsible for setting up mechanisms that help scale the program, while seeking opportunities to improve customer and seller experience. This program is a strategic capability for the team, and requires an ability to take a broad-based view and work with multiple stakeholders. In parallel you will need to deeply understand how things work, take a data-based approach to evaluating options and make key decisions that will have a long-term impact on the success of the program. The role requires you to have strong people management skills and ability to build strong stakeholder relationships. You should be comfortable working with a high degree of autonomy, across functions, and are resourceful. You should have a proven record of accomplishment in taking on end-to-end meaty problems, and successfully delivering results in a dynamic environment. You should have the ability to run quick experiments and learn from both your successes and failures. You should not only be passionate about delivering, but obsessed with driving meaningful results that ultimately impact our customers.Key job responsibilitiesIn this role, you will:• Create a vision for the growth and success of the program.• Establish and optimize processes for acquiring & onboarding sellers• Establish new norms on various aspects of the program and build alignment across teams.• Build mechanisms within the team and with partners that guide program growth & improvements.• Build the foundation that enables multifold growth on the program• Provide detailed inputs to the product team based on learnings - on planned and new capabilities.A day in the lifeAbout the teamLocal Shops program enables offline sellers to adopt online selling i.e. Sell on Amazon. It is a key Amazon initiative to enable SMBs in India to grow though digitization. The team has ambitious goals to reach out to the vast and diverse seller population in India and make Local Shops on Amazon an integral part of their business. We build capabilities that can help sellers them thrive and succeed online.About the teamLocal Shops program enables offline sellers to adopt online selling i.e. Sell on Amazon. It is a key Amazon initiative to enable SMBs in India to grow though digitization. The team has ambitious goals to reach out to the vast and diverse seller population in India and make Local Shops on Amazon an integral part of their business. We build capabilities that can help sellers them thrive and succeed online.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 4+ years of program or project management experienceSalary: . Date posted: 03/23/2024 09:14 AM
Product Manager , Customer Engagement Technologies
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONImagine you are the single-threaded owner of a product that helps hundreds of thousands of customer service associates around the world understand and improve their ability to deliver best in class customer service to Amazon customers. Imagine you have a dedicated team of engineers to build this vision. How would you assess the internal and complex landscape and work backward from the biggest problems to solve? The customer engagement technology team is looking for an experienced product manager to define and deliver the strategy, roadmap, and features for our contact performance products, which help our associates own and drive their performance. This work solves a critical need for the rapidly scaling, geographically dispersed, and flexibly scheduled CS workforce of the future.In this role, you will be responsible for assessing the efficacy of the existing products, gaps and a new overall body of work, evaluating planned work against the vision and potential impact, and creating a prioritized roadmap to deliver value for global teams. You will work closely with product, science, learning, UX, and our internal engineering team and partner teams to develop products that create a cohesive employee experience. You will be expected to operate without much guidance, identifying your long-term strategy, priorities, and risks and driving your product roadmap. You will understand and help influence the strategy for complementary products and programs that impact the associate experience, setting a high bar on the team for the product management functional area.You will drive your product by making data-oriented decisions, passionately advocating for our associates and end user customers and driving a roadmap to deliver on the long-term vision for associate experiences. You will have the ability to deliver results while looking around corners and staying close to the voice of our current and future customers as our workforce evolves.This position is based on TorontoKey job responsibilities- Defining and driving long-term product vision, impact, and prioritization - Developing PRFAQs, MLPs, and User Stories that support both decision making and engineering team needs - Own launch coordination and create a mechanism for customer input and feedback - Contribute to planning cycles and drive product discussions at the executive level - Create audit mechanisms to track product efficacy and adoption - Support product management artifacts and collective skill development across the teamInternal job descriptionA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSP We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/25/2024 10:45 PM
Senior Software Engineering Manager
GoDaddy.com, Gurugram, Any, India
Location Details:Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team At GoDaddy, we are deeply committed to harnessing the power of Data, AI, and Experimentation in our product development. Our experimentation and signals processing platforms manage end-to-end analytics for GoDaddy apps and their customers. The platform's core capabilities include the ability to collect over +1B events with low latency and execute hundreds of A/B/x and Multi-arm bandit tests across all applications. This supports both client and server-side customer experiences, from UI changes to sophisticated pricing services. These capabilities are backed by highly scalable systems and advanced statistical methods that actively collect customer and product events, accelerating the pace of learning and product evolution to meet GoDaddy's customer needs. As a Senior Engineering Manager in this team, you will play a pivotal leadership role in building and nurturing a top-tier team capable of building and operating services that form the backbone of GoDaddy's product evolution. Here are some of the exciting technical challenges you may encounter: We are the go-to platform for connecting and processing customer events We own and operate an Experimentation platform that surpasses some of the industry-leading Experimentation products The volume of signals we collect has doubled in the last year and continues to grow. This pushes our engineering skills to cost-effectively and efficiently convert data into decisions and customer delight Test-and-learn is ingrained in GoDaddy's culture. We experiment on all feature rollouts, supporting experiments from UX enhancements to engaging prompts What You'll Get to Do... Collaborate with Product Managers to streamline data collection, processing, and decision-making processes Craft top-tier architectural solutions with a focus on availability, scalability, and API design Deliver on quarterly and annual OKR plans Mentor engineers on design and implementation Improve our on-call rotation process, including production issue investigation and post-mortems Your Experience Should Include... 5+ years of Software Development experience building scalable platforms 2+ years leading successful engineering teams Expertise in designing and building platforms or libraries for engineers Deep understanding of contemporary full-stack architecture principles Experience delivering high-scale production web services using modern frameworks across multiple technology stacks You Might Also Have... Experience building services on Cloud infrastructure Amazon Web Services Experience working with data pipelines, data warehousing, and analytics tools (Spark, Hadoop, Elasticsearch, Redshift) Experience building teams from the ground up, attracting world-class Software Development Engineers We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us . At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritise integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhereˀˀˀ, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.Salary: . Date posted: 03/25/2024 10:06 PM
Product Manager - Customer Trust, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONOur vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience. As Amazon Pay expands and builds new capabilities, building customer trust will be the key to drive customer adoption and enable robust business growth. This role would be a part of the "Customer Trust" team in Amazon Pay. We are responsible for driving fraud and abuse prevention initiatives for Amazon Pay products and use cases.In this role you will build complex product solutions that leverage machine learning and advanced analytics to solve for payments fraud. You will be responsible for defining the product features, partnering with engineering to design solutions, creating a phased rollout plan, and working across a broad stakeholder group to deliver results. This role calls for an individual to showcase high judgment and decision making skills to balance customer experience with financial impact. There will be a steep learning curve, adding a fair amount of business skills to the individual. Our ideal candidate has a track record of Product Delivery of complex, multi-faceted products, is driven by data, and has the written and spoken ability to engage with and influence cross-functional stakeholders.In this position you will:- Build and manage product solutions to protect Amazon Pay from Fraud, including socializing the vision and results with Senior Leaders across Amazon- Work with ML scientists and leverage advanced analytics team to identify Modus Operandi being used by bad actors. Translate the learnings into product roadmap to systematically mitigate payment frauds.- Work with Payment Instrument and category leaders to assess and mitigate fraud vulnerability in planned launches- Abstract requirements to create platform solutions that can have a multiplier impact across clients of the fraud platform- Collaborate with Global Identity and Account Integrity teams to influence and build upstream interventions to detect and prevent fraud- Lead automation initiatives to drive efficiency in investigation, fraud resolution and reporting- Deep dive and analyze key business performance metrics, identify gaps and define measurement frameworks to support actionable insightsBasic qualifications A successful candidate will be highly analytical, resourceful and customer-focused. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.- 3+ years' experience in building product with new and emerging technologies- 5+ years' experience diving deep in data to understand the customer behavior including the ability to identify and solve ambiguous problems- Comfortable working with large sets of data; Experience with MS Excel and data analytics tools such as Quicksight, Tableau- Excellent verbal and written communication skills with an innate understanding of presenting data to different levels of leadership and sections of the organization- Ability to operate multi-nationally with overseas business partners. Solid experience supporting key control projects/initiativesPreferred qualifications- Full Time MBA from Tier-I B-Schools- Demonstrated data-driven decision making and quantitative analysis skills (including deep knowledge of Excel, SQL, or statistics)- Machine Learning, Tableau or other broadly used analytics tool certifications- Relevant experience in managing e-commerce fraud We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationSalary: . Date posted: 03/27/2024 10:17 PM
Brand Manager, Kitchen
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of account management, project or program management or buying experience- 2+ years of market research analyst, product manager, or equivalent experience- 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience- Bachelor's degree- Experience driving internal cross-team collaborationDESCRIPTIONAbout the Role:As an Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability.The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He should be entrepreneurial with the confidence to make independent, data-driven decisions. The candidate must demonstrate the ability to succeed at: planning and forecasting, and driving an online business. The candidate must be an effective communicator in working with some of Amazon's most important partners and vendors, as well as with internal colleagues and groups.Key job responsibilitiesThis person will have responsibility for:Driving Growth for one/more strategic brands. Key work streams includeBuilding selection: Identify selection gaps. Track brand's offline catalogue to ensure all relevant selection is present on Amazon.Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectivesBusiness Advice: Support participation of brand in Amazon programsAvailability: Ensuring continuous availability of productsCatalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chainSalary: . Date posted: 03/27/2024 08:57 AM
Product Risk Manager, Amazon Payment Services
Amazon, Chennai, Tennessee, India
BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential informationDESCRIPTIONAre you an experienced risk manager? Do you enjoy evaluating new business initiatives, products, and services for opportunities to make them more reliable and resilient? Amazon Payment Services, seeks a Product Risk Manager to support our payments organization. The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms. About Amazon Payment Services, an Amazon Company: We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Oman, Bahrain and Qatar.In this role, you will identify opportunities to improve our payment processes and controls to mitigate risk and improve financial and operational performance. To achieve these objectives, you will be responsible for developing mechanisms to proactively identify and evaluate internal/external risks and for defining the technology, processes, and control improvements required to mitigate them. As a Risk Manager, you will support our payments business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon's global payments organization. You will also engage with senior stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position is an exciting opportunity to be a part of a dynamic and high paced environment.Key job responsibilities- Partner with payments business and technology leaders to identify emerging risks and opportunities throughout the product development lifecycle.- Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed.- Contribute to an annual Risk Horizon Scan to identify emerging and top risks for the business.- Develop and manage a forward-looking risk assessment roadmap for the business.- Enable risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels.- Define and implement risk tracking and reporting for each business and contribute to aggregate risk reporting for the payments organization overall. Audit and analyze risk metrics for each business to identify emerging risks and monitor controls.- Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.- Lead post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects.- Promote best practices and leverage internal risk management tools, resources and mechanisms to influence the risk culture and risk maturity of each business team.- Contribute to the development and enhancement of internal risk management tools, resources, training, and mechanisms that can scale with the organization.- Independently manage complex projects and work with senior leaders in payments and other functions across the company.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Professional auditing qualification, or similar risk or compliance credentials- Experience with SQL and ExcelSalary: . Date posted: 03/27/2024 08:57 AM
Business Development Manager
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience in setting up and managing a sales pipelineDESCRIPTIONAmazon Pay is growing its offline payments operations aggressively in India. In this context, we are looking for an Business Development Manager (BDM) who will help large offline organized retailers to grow their business with Amazon Pay. As a BDM with Amazon Pay, you will manage National/Regional offline brands and retailers in India to enable payment acceptance through Amazon Pay at their physical stores. This role will be focusing on acquisition and account management of these brands and offline merchants, defining and executing joint business plan to form alliances. You must possess strong relationship-building skills and be able to create win-win opportunities with merchants. Ideal candidate should have Sales and Account management experience in managing B2B business accounts, which will form the core of merchant engagement. The candidate should be able to help merchants understand the opportunity with Amazon Pay to grow their business and should be comfortable with balancing multiple priorities, working with internal and external partners, as well as strategically analyzing data to inform decisions. To be successful in this role one should have superior communication, presentation, and organizational skills. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.Key job responsibilitiesAs a BDM, you will be responsible for enabling brands/merchants on Amazon Pay and managing these relationships on an ongoing basis. You must be an effective communicator and negotiator. You have strong business judgment with a track record of strong ownership and relationship management skills. You will be responsible for the following:• Drive Amazon Pay adoption with B2C brands/merchants by interacting with decision makers within the stores/brands.• Own and cultivate business relationship with key partners/stores with a long term vision to make the Amazon Pay as their preferred choice for accepting digital payments.• Develop strategic account plans with eye toward identifying creative, business-generating initiatives• Forecast and report business growth and other key metrics, including tracking actual progress toward forecasts• Prepare and give business reviews to senior management team regarding progress and roadblocks to drive business growth.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations- Experience in online advertising or high-tech products/servicesSalary: . Date posted: 03/27/2024 08:57 AM
Manager, Vendor Consultant, AVS-NOP
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience with sales CRM tools such as Salesforce or similar softwareDESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Key job responsibilitiesAbout the Role Team Manager, Vendor Consultants Team - RBS AVSAs a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.A day in the lifeResponsibilities Include: • Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 03/27/2024 08:54 AM
Site Procurement Manager - Acheson, AB
Amazon, Acheson, Alberta, Canada
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own the site's indirect procurement operation responsibilities at a site level, including vendor management of 3rd party service providers, purchase order management, and inventory management. You will lead supplier management KPI and metrics reporting, and work with stakeholders to find and understand deviation and improvement areas. You will provide procurement leadership and align with the building leadership team to drive efficiencies and improvements at the site(s).MAIN RESPONSIBILITIES:Provide procurement operations support for the fulfillment center, including supplier management (goods and services), non-inventory labor, flow, and space models, cycle counts, inventory management, and procurement transaction and expediting support. • Lead and develop team of non-Inventory associates to ensure building has adequate resources and is set up for success.• Develop deep knowledge of non-inventory items and align with like buildings to drive best practices-Manage and drive safety compliance for non-inventory teams during day-to-day activities and partner with regional/local safety teams for safety issues and escalations at the site level.• Manage KPI to measure, control and benchmark procurement processes including creation of recurring metrics reports to drive improvements for the Operations network• Develop relationship across the building and network to ensure best practices are being shared and implemented• Align with internal customers, Finance and Procurement Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics-Assist Finance and internal customers to determine budgets and maintenance for blanket PO management.• Using input from the category team, build the category metrics model to track and monitor performance in relationship to the category strategy, such as supplier scorecard and other site audits on 3P services.• Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions• Work in partnership both internally and with suppliers to develop innovative solutions to provide Procurement support to the Operations network• Develop and implement ways to measure suppliers to drive continuous performance improvement on behalf of Amazon• Coordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.. Partner with AP, Suppliers and various internal teams to ensure timely resolution of vendor payment issues• Support the centralized Procurement team (iSChOC), and Global Procurement Organization (GPO) Pillars, including ProcOps, Category, Supplier Diversity, Supplier Management, Procurement Excellence, Reusables, Technology, and PMO.• Work is done in a warehouse environment that requires frequent walking around the building. You should feel comfortable working in an environment with varying temperatures as many buildings have dock doors that open throughout shifts.We are open to hiring candidates to work out of one of the following locations:Acheson, AB, CANBASIC QUALIFICATIONS- 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 1+ years of employee and performance management experience- 3+ years of supply chain experience- 3+ years of supply chain operations experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Experience with supplier or vendor relationship managementPREFERRED QUALIFICATIONS- Experience in procurement- Experience in Coupa or other financial management/procurement software- - Preferred qualifications • Procurement experience preferred • Experience in Coupa or other financial management/procurement software • Experience with cost accounting • Lean / Six-Sigma knowledge • Must be highly self-motivated and customer-centric • Ability to work with ambiguity • Provide a positive customer experience internally and externallyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 10:04 PM
Manager, Account Management
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholdersDESCRIPTIONAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the RoleTeam Manager, Vendor ManagementAs a Manager, Vendor Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Responsibilities Include• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.• Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.Key job responsibilitiesLead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.othersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 04/02/2024 10:18 PM
Principal Product Manager - Tech, Amazon Advertising-DSP
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- Bachelor's degree- 8+ years of technical product or program management experience- Experience owning/driving product roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience leading engineering discussions around technology decisions and strategy related to a productDESCRIPTIONAdvertising is a strategic bet for Amazon and is one of the fastest growing business units. Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are strengthening our offering by continuously building and enhancing product capability to improve shopper engagement and advertiser experience.We are looking for a Principal Product Manager (Tech) in the Amazon DSP team for the India market. The north star of the team is to make ADSP the partner of choice for our customers as they seek to achieve their performance marketing and branding objectives. You will be responsible for scaling Ad's product capability in line with the business growth aspirations. This is a hands-on leadership position, seeking individuals who can think big, create structure and effectiveness in ambiguity, draw on their deep dive understanding of the digital Ads landscape. You will work with a dedicated engineering team and will heavily collaborate with WW Ads and India sales & account management stakeholders. You will manage the complete business of your product area including establishing key metrics, setting and meeting goals on business/product metrics, advertiser engagement, and retention. You will be driving key business and CX metrics like advertising revenue, ads utilization and relevance. You will engage with other key teams in India Ads like Demand, Marketing, Sales and Account Management teams. Beyond these, you will have ample opportunities to interact and influence WW Product, Tech, Applied Science teamsKey job responsibilities• Identify product opportunities for the advertisement business using data, customer engagement studies, industry benchmarking and anecdotes. Create detailed near-term and longer-term roadmap for your product area • Build the product roadmap, architecture and capabilities that help improve both advertiser experience (e.g., impressions, brand affinity, engagement, sales,) and shopper engagement (e.g., CTR, relevance). • Build ads supply, creative formats, and targeting enhancements. • Own the go-to-market (GTM) of product features by influencing Marketing narrative and Sales / Account Management processes. • Manage all aspects of project including organizing and planning, estimating, managing resources, tracking and controlling, risk & opportunity, quality, documentation and change management. • Work closely with Tech & Applied science teams to create execution plans and ensure timely delivery of high-quality outputs. • Engage frequently with IN & WW leadership to coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents.About the teamYou will be part of the IN Ads product team, which has built multiple India first products for advertisers and then scaled worldwide. We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Master's degree- Experience in project management methodologies, business analysis, or process improvement- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authoritySalary: . Date posted: 04/02/2024 10:17 PM
Program Manager
Amazon, Bangalore, Any, India
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.The Retail Business Services (RBS) organization is an integral part of Amazon online product lifecycle. The team is designed to ensure Amazon remains competitive in the online retail space with the best product information. The team's primary role is to create and enhance retail Amazon online catalog, fix products, fulfillment and post buying related defects, improve the selling partner experience and boost store operations efficiency by driving down cost of operations.Key job responsibilitiesAs a Program Manager you will:• Develop end-to-end business strategy, customer experience & offering for expansions• Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams• Define, measure and present metrics and reports to leadership teams• Effectively engage with customers to manage and resolve issues• Troubleshoot and drive resolutions with Product teamsWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLSalary: . Date posted: 04/02/2024 10:16 PM
Marketing Manager, Amazon Pay
Amazon, Bengaluru, Any, India
BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience using Microsoft Excel to manipulate and analyze data- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completionDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will appeal to you. Come join our marketing team and help define the course of new categories we are launching on Amazon.Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are extending this vision to enable customers to not just shop but also to get insurance on Amazon. This is an India first initiative as these categories have not been launched on Amazon before, giving a great opportunity to think and build something ground's up. We are looking for a smart, results-oriented marketing manager to drive customer research, GTM, end-to-end planning and execution for these new categories. The successful candidate will be responsible for the branding and communication strategy, mining customer insights and behavior from data, planning and executing best in class on-site merchandising strategies and driving online and offline marketing channels. This role is based in Bangalore.The Marketing Manager will be the single threaded leader who will partner with the leadership to translate the voice of the customer to actionable insights to sharpen the product construct to enhance the customer value proposition. He or she will propose, plan and execute new go to market initiatives to drive awareness/preference/trial with minimal oversight, partnering with business and technical teams to achieve the adoption goals . This person may need to set goals for cross-functional projects that all functions may be involved in achieving and will liaise with tech teams, program teams and category teams to execute.Technical requirements include proficiency in Excel, plus the ability to learn our in-house tools like Content Symphony and Data Warehouse quickly. The successful candidate will be detail-oriented, capable of handling multiple projects at once, able to take direction, manage uncertainties that arise and work well with multiple teams. The ideal candidate will be innovative, internally motivated and will have some experience with site merchandising and managing online marketing channels. Any brand management experience is an added bonus.Ongoing responsibilities include:- Structuring surveys, interviews, customer immersions etc. to learn about customer needs and behavior- Tracking and analyzing customer needs based on customer behaviors including searching, browsing and purchasing, identifying problems and opportunities and responding accordingly, engaging the cross-functional team where necessary- Planning and executing the yearly/quarterly/monthly marketing calendar. This includes working with the marketing teams and partners to align on the target customer definition, mapping specific customer segments with the relevant customer value proposition and aligning on co-marketing goals.- Regularly develop, test and analyze new merchandising tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team- Drive online marketing channels such as SEO, SEM, Display and Affiliates/Associates in coordination with respective channel managers- Drive offline marketing channels for BTL activation- Develop compelling, relevant strategic input docs and creative briefs for creative developmentWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, IND | Bengaluru, KA, INDPREFERRED QUALIFICATIONS- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs- Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation- Master's degree in marketing, advertising, business or equivalentSalary: . Date posted: 04/02/2024 10:15 PM
Dual Events Manager
Marriott International, Calgary, Alberta, Canada
Job Number 24055528Job Category Event ManagementLocation Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.CORE WORK ACTIVITIESManaging Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.The salary range for this position is $62,000 to $82,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/30/2024 09:28 AM
Category Manager, Amazon Pay
Amazon, Bengaluru, Any, India
DESCRIPTIONThe successful BD Manager will lead Financial Services and Transit payments - the fastest growing portfolio within bill payments and the largest size in terms of value. This portfolio will specifically include Credit Card bill payments, Insurance Premium Payments, Metro & Fastag recharges.The BDM at Amazon will have end to end responsibility of the customer experience and growth of the categories. Amazon strives to present its customers with the widest selection of billers/product features/categories - the Category manager's role is to launch the relevant selection, manage partners including large public & private billers, financial services entities and fulfillers. CM also works with cross functional teams such as product manager(s), tech teams, marketing, finance, legal, operations etc to deliver 360 degree results for the business. In short they are the end-to-end owners of the Category.The Sr Category Manager anticipates customer needs based on first hand data and also based on knowledge of competitive trends in the market-segment and other macro environment data.The successful leader for this high impact role will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, demonstrates great "voice" and content creation skills (i.e. strong writing skills), shows strong ownership and commitment, have proven leadership experience in managing projects/businesses.Key job responsibilitiesThe Tech BDM will be the business owner, with end-to-end responsibility of scaling Credit card bill payments, Insurance Premium Payments, Metro and Fastag recharges to be among top 2 in the market and, identify and implement pockets of cost savings to grow the business sustainably. Specific responsibilities include-a) Manage the partner ecosystem of large billers (private/public), financial services partners to bring in relevant selection, negotiate margins, execute large scale joint partnership initiatives and solve customer problems together.b) Define and continuously improve the end-to-end customer experience by collaborating with internal stakeholders like marketing, product, tech, operations and billersc) Play a pivotal role in defining product roadmap for the business by co-owning this charter with Product and tech leadersd) Own the category P&L- continuously explore opportunities for improvement by working with Finance/rewards functions and drive projects/initiatives for efficiencies for the businesse) As a process owner, reduce/optimize category manual processes which do not add value to customersf) Deep dive on weekly/monthly business reviews to arrive at gaps and improvement opportunitiesAbout the teamAbout Amazon, Amazon Pay and About Bill Payments & Financial ServicesAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow & evolve as a world-class e-commerce platform.Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. The external ecosystem consists of telcos, billers (private & public), banks, metros and insurance providers, while internally there are Category, Product, Marketing, Finance and operations teams. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, INDBASIC QUALIFICATIONS5+ years of developing, negotiating and executing business agreements experienceBachelor's degreeExperience developing strategies that influence leadership decisions at the organizational levelExperience managing programs across cross functional teams, building processes and coordinating release schedulesExperience developing, leading, negotiating and executing corporate and/or business transactionsPREFERRED QUALIFICATIONSExperience interpreting data and making business recommendationsExperience identifying, negotiating, and executing complex legal agreementsTenacity to develop ideas independently and thrive in a fast-paced start-up environmentSalary: . Date posted: 03/21/2024 09:17 AM