Overview of salaries statistics of the profession "Lead Office Manager in Australia"

As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.  An exciting opportunity to lead and manage a team in all aspects of the Sky Tower Operations, Events and Retail offering in accordance with agreed strategic and operating plans. Providing a world-class attraction experience,premier event venue, exceptional service, products and value to guests while maximising profitability forSkyCity.We are looking for a customer focused individual who has previous experience working in tourism. You will be keen to seek out new initiatives to grow revenue for the Sky Tower and ideas on improving processes and systems. About you:Proven ability to lead and manage people, events and experiencesAn enthusiasm for delivering a world-class customer experience and memorable eventsProven customer service skills, time management and organisational experienceDemonstrated computer skills and competency with Microsoft OfficeIdeally hold a LCQ & GM Certificate What's great about working at SkyCity?A supportive and diverse company cultureWork with people who care, are driven and energetic$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningSubsidised medical insuranceCareer progressionDiscounts at our outletsAt SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce.  We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs.Please apply online today or for further information please call Sandi Riches on 09 363 6454

Global and Established Brand|Permanent full-time opportunity based in CanberraOur client is a global strategic design consultancy, tackling some of the toughest challenges in global development and humanitarian contexts. They have studios across the world, including in Kenya, Senegal, Ethiopia, the UK, US, Australia, Philippines, and India. In the Asia-Pacific, their studios collaborate with local partners and clients.You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.Based in Canberra, with the ability to work flexibly in-office and remote.Full time: 3-5 days per week, flexible.AUD$90k-$110k salary package.The position is available for an immediate start.

Company DescriptionFairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.Job DescriptionAssistant Front Office ManagerProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!What is in it for you:Subsidized staff accommodation provided on-site for full time statusCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness PlatformDiscounts on food & beverage/spa/golfOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorWhat you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offering professional, friendly and engaging serviceProviding day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followedAssisting the Front Office Manager and Director of Front Office in all aspects of the departmentEnsuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operationTraining, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor Assisting guests regarding hotel facilities in an informative and helpful wayReviewing arrivals, and ensuring that special requests are met, so that service is anticipatoryEnsuring accurate billing is completed upon guest departureActing as a liaison for all departments within the hotelFollowing all safety policies, including emergency procedures and vehicle policiesSupporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiativesTaking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviewsEstablishing initial department training as well as ongoing training on new systems, programs and processes in the departmentEnsuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow upEnsuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency proceduresEnsuring all key control procedures are followedHandling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutionsAssist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do soDriving GOP through meeting or exceeding the upgrade and walk in goalsBalancing operational, administrative and Colleague needsFollowing all safety policies Completing other duties as assignedQualificationsYour experience and skills include:Previous leadership experience at a luxury setting an assetExcellent knowledge of Front Office and Hotel procedures requiredGeneral knowledge of key departments, including Housekeeping and Maintenance an assetPrevious Opera PMS experience requiredComputer literacy in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetAbility to work flexible days and hoursMust possess a professional presentationMust possess strong interpersonal and problem solving abilitiesMust be highly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesMust have a valid Full Canadian Driver's LicenseYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connections Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSCWMR-3Salary: . Date posted: 04/17/2024 06:01 AM

Job Number 24048310Job Category Rooms & Guest Services OperationsLocation Moxy Mumbai Andheri West, Plot No 711, New Link Road, Opp. City Mall, Andheri West, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIESLeading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures recognition of employees is taking place across areas of responsibility. • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members.Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals.Managing Projects and Policies • Ensures compliance with all Front Office policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Observes service behaviors of employees and provides feedback to individuals and/or managers.Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures employees are treated fairly and equitably. • Manages employee progressive discipline procedures for Front Office Staff. • Administers the performance appraisal process for direct report managers. • Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/19/2024 04:27 PM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Manager, Data Governance Enablement is a multi-faceted role meant to enable the DG program through technology and automation, knowledge management and training, and performance measurement. The individual will be responsible for overseeing the selection, implementation, and maintenance of data governance software solutions to support the organization's data governance framework. They will also play an important role in supporting data literacy and upskilling the data stewards to make sure we are maximizing the use of data. The ideal candidate will possess a strong understanding of data governance frameworks, policies, and procedures while also having a expertise in application management. They will also have a strong background in knowledge management background to help build an accelerate a data-centric culture.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Data Strategy and Governance. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing: Data Governance application managementLead the implementation and configuration of data governance software solutions, ensuring alignment with organizational requirements and objectives. Evaluate and recommend data governance tools and software solutions that align with industry best practices and organizational goals, considering factors such as functionality, scalability, and ease of integration. Manage the integration of data governance software with existing systems, databases, and other relevant technologies. Work closely with software vendors, developers, and internal teams to implement software updates and improvements. Maintain comprehensive documentation of software configurations, integrations, and customizations. User EngagementCollaborate with internal stakeholders to gather software requirements and customize configurations to meet specific business needs. Develop and implement training programs and supporting guides for data stewards and other users to ensure proficient and effective use of data governance software. Customize and enhance data governance software functionalities based on evolving organizational requirements. Provide ongoing support and troubleshooting assistance to users, addressing issues and optimizing software usage. Administration Support Develop and maintain a centralized knowledge repository, ensuring that information is easily accessible and up-to-date. Evaluate, implement, and manage knowledge management tools and platforms to facilitate collaboration and information sharing. Create and maintain tools, guides, templates, and other supporting products to enable stakeholders with necessary tools to promote high quality data. Data literacy improvement and upskill of Data Governance capabilities in key rolesFoster a data-centric culture within the organization. Conduct training sessions to educate staff on data governance principles, policies, and best practices. Develop training program to upskill key DG roles and enhance overall data literacy. Data Governance EvaluationDG Performance Measurement Develop key performance indicators (KPIs) to measure the effectiveness of DG initiatives and regularly report on progress. Key Skills: Technical Skills Applied experience in data governance and / or data management. Knowledge of industry leading data governance practices. Familiar with implementation and use various data governance tools and software. Familiar with DMBOK principles. Understanding of complete data lifecycle and related data governance requirements. Understanding of GDPR and related legislation. Ability to manipulate, analyze and transform large datasets to understand trends and patterns. Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI). Proficient in SQL or other programming languages. Experience with data visualization and dashboarding (Power BI, Tableau). Expert in Microsoft Office software (Word, Excel, PowerPoint, Access). Leadership High personal and professional integrity and strong work ethics. Ability to create vision and delegate tangible actions. Results oriented, willing to drive projects to completion. Demonstrated ability to manage adversity and challenging situations. Business / Analytics Skills Works to understand the business need and how the data will be used to drive decisions into action plans that will grow the business. Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester. Works well under pressure and can manage multiple tasks under time constraints. Strong with process management including the development of processes and procedures. Familiar with agile methodology and comfortable working in an agile environment. Communication Skills Works to understand the requester needs when building the upfront story to ensure clarity and actionability. Listens carefully to understand requirements and seeks clarity as needed. Provides well-structured reports and documents to convey analysis and insights that are clear, concise and reader-friendly. Demonstrates understanding of the importance of storytelling by incorporating visual enhancements into presentations. Planning / Organizational Skills Demonstrates the ability to organize and work with high volumes of data Establishes clear expectations to ensure smooth execution. Handles multiple demands and conflicting priorities by quickly re-allocating time and resources. Organizes self and the team in setting and managing priorities. Demonstrates a relentlessly high standard for attention to detail and holds others to the same Delivers on commitments on time and on budget. People Engagement Takes the initiative to clarify performance expectations. Ensures each person/direct report is clear on performance expectations and has the flexibility on how to reach those expectations on a supported path. Provides each person with the tools and resources to achieve excellent performance. Takes the time to acknowledge the efforts and contributions of others. Works to build relationships with colleagues to both provide and receive the best support. What You Bring :Proven experience in software management, with a focus on data governance and knowledge management. Strong understanding of data protection regulations and compliance requirements. Excellent communication and interpersonal skills. Analytical mindset with the ability to translate data into actionable insights. Experience with data governance tools and technologies. Bachelor's or Master's degree in a relevant field (e.g., Data Management, Information Technology, Data Analytics, Business Analytics, Informatics). This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/19/2024 09:59 AM

Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.

Lead the way in enhancing community engagement and development on the Central Coast, working directly with our landowners and stakeholders to implement meaningful initiatives aligned with our strategic goalsEnjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Candidates from Indigenous backgrounds are strongly encouraged to applyDarkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/... are now seeking a People & Community Executive Manager to join our team at the Wyong head office full-time, spearheading our engagement initiatives into the future.The OpportunityThis role focuses on enhancing community engagement and communication, reporting directly to the CEO, and is accountable for implementing strategies that align with the Community Land and Business Plan.More specifically, your responsibilities include but are not limited to:Implementing meetings, surveys, and other communication methods to gather feedback from Members about Darkinjung and its initiativesScheduling, implementing, and periodically suggesting new community-based programs, partnerships, and other engagement initiativesIdentifying, initiating, and deepening relationships with various stakeholdersAttending community meetings on behalf of Darkinjung to hear concerns, provide information on community engagement, and advocate for participationAttending programs and events relevant to better understanding the community's interests and activitiesMaintaining various databases of groups of stakeholdersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will also play a pivotal role at the heart of our efforts to source funding and facilitate our grant applications program, ensuring that our projects and initiatives are well-supported and aligned with our strategic goals.As a key community member engagement role, you'll be responsible for delivering programs that resonate deeply with our community, all while working in line with our Community Land and Business Plan. Engaging with stakeholders is a critical component of this role, enabling the development of strong, mutually beneficial relationships that support our broader community development goals.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be close to attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need a demonstrated understanding of the challenges and experiences of Aboriginal people and a broad knowledge of the range of services available to Aboriginal people on the Central Coast of NSW. Extensive experience in community engagement, client management, or a similar field will also be essential. Additionally, you must hold or have the ability to obtain a current working with children check, a National Police Check and a current driver’s licence.Moreover, the following skills and background will be highly valued:Exceptional ability to engage and communicate with diverse groups of people, tailoring communication to suit a specific target group or age rangeAbility to organise and implement community engagement activities within all allocated budgetsHighly developed verbal and written communication skillsAdvanced computer skills including MS Office applicationsEnsure cultural sensitivity and awareness across all activitiesPrevious supervisory experience in a similar role is essentialExcellent organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlinesAs our ideal candidate, you will possess the following soft skills that will make you succeed in this role: professionalism, confidentiality, discretion, and a positive attitude. You are self-motivated, demonstrate initiative, and have the ability to think creatively and develop innovative solutions to complex problems. These traits, along with your flexibility to travel and work after hours (including weekends and evenings), will make you a perfect culture fit.This role is particularly suited to individuals with experience in community development, a health background or who have worked within Indigenous community roles.This is an impactful leadership opportunity for someone who is passionate about making a real difference in the community and driving meaningful engagement. We are looking for a candidate who is ready to lead with innovation, foster significant community engagement, and contribute to the continuous growth and success of our organisation.Candidates from Indigenous backgrounds are strongly encouraged to apply.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureWe're looking for a dynamic, experienced leader who is ready to drive innovation, foster community engagement, and ensure our initiatives resonate deeply within our community. If you're passionate about community development, possess the required skills and experience, and are eager to lead a team towards achieving collective goals, we want to hear from you.Ready to Apply?Join us in making a difference. Apply now to be our next People & Community Executive Manager and help us continue our journey towards a brighter future for the Darkinjung community and beyond.

Leverage your expertise in planning, development, and land management to shape the future of the Central Coast, fostering community health and wellbeing through strategic initiatives.Enjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Darkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/We are now looking for a new Planning Development and Land Executive Manager to join our Wyong head office full-time, and to drive our organisation in a cohesive and productive manner.The OpportunityThis senior leadership role, reporting directly to the CEO, will focus on driving development initiatives, managing projects, and ensuring economic viability through strategic land management.More specifically, your responsibilities include but are not limited to:Collaborating with the CEO to identify and evaluate development opportunitiesDeveloping project plans and managing their execution from start to finishIdentifying and implementing revenue-generating opportunitiesConducting financial analyses and developing commercial business cases for potential development opportunitiesManaging project budgets, ensuring cost-effectiveness and consultant spending efficiencyEstablishing and maintaining comprehensive land, cultural heritage, and development registersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will oversee all future development initiatives ensuring work is completed and that DLALC continues to be economically viable.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be near attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need tertiary qualifications in design, architecture, engineering, town planning, construction or a relevant field. A minimum of substantial experience in land and property development and urban and regional planning will also be essential.Moreover, the following skills and background will be highly valued:High level of knowledge of the Land Claim process for Local Aboriginal Land CouncilUnderstanding of BCA and associated Australian StandardsWorking knowledge of property development phases and consultants' scope of worksProficiency in the MS Office suite of programsEnsure cultural sensitivity and awareness across all activitiesAbility to develop and track budgetsIn addition to your professional qualifications and experience, you will be required to have or be willing to obtain a National Police Check and a current Working with Children Check. This reflects our commitment to ensuring the safety and well-being of our community and underscores the importance we place on integrity and responsibility within our team.As our ideal candidate, you will possess exceptional verbal, written, and presentational communication skills and a high level of business confidentiality. You will also be highly autonomous, capable of working effectively both in a team and independently, and adept at managing multiple projects simultaneously. Your collaborative nature, coupled with a strong cultural understanding of land councils in Aboriginal communities, will make you a perfect fit for our team.This role will suit someone with local government or property management experience.This is a pivotal role for a visionary leader passionate about driving development and growth within an Aboriginal community-focused context. We are looking for a candidate who is not just looking for a job, but an opportunity to make a real difference in the community we serve.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureAt Darkinjung LALC, we're more than just a land council; we're a community committed to making a difference. We're looking for a Planning Development and Land Executive who's ready to lead with vision, drive development initiatives, and work collaboratively to ensure our land management strategies are economically viable.Ready to Apply?If you're passionate about making a tangible impact and ready to contribute to a vibrant and sustainable future for the Central Coast, we want to hear from you.

Leverage your expertise in planning, development, and land management to shape the future of the Central Coast, fostering community health and wellbeing through strategic initiatives.Enjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Darkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/We are now looking for a new Planning Development and Land Executive Manager to join our Wyong head office full-time, and to drive our organisation in a cohesive and productive manner.The OpportunityThis senior leadership role, reporting directly to the CEO, will focus on driving development initiatives, managing projects, and ensuring economic viability through strategic land management.More specifically, your responsibilities include but are not limited to:Collaborating with the CEO to identify and evaluate development opportunitiesDeveloping project plans and managing their execution from start to finishIdentifying and implementing revenue-generating opportunitiesConducting financial analyses and developing commercial business cases for potential development opportunitiesManaging project budgets, ensuring cost-effectiveness and consultant spending efficiencyEstablishing and maintaining comprehensive land, cultural heritage, and development registersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will oversee all future development initiatives ensuring work is completed and that DLALC continues to be economically viable.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be near attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need tertiary qualifications in design, architecture, engineering, town planning, construction or a relevant field. A minimum of substantial experience in land and property development and urban and regional planning will also be essential.Moreover, the following skills and background will be highly valued:High level of knowledge of the Land Claim process for Local Aboriginal Land CouncilUnderstanding of BCA and associated Australian StandardsWorking knowledge of property development phases and consultants' scope of worksProficiency in the MS Office suite of programsEnsure cultural sensitivity and awareness across all activitiesAbility to develop and track budgetsIn addition to your professional qualifications and experience, you will be required to have or be willing to obtain a National Police Check and a current Working with Children Check. This reflects our commitment to ensuring the safety and well-being of our community and underscores the importance we place on integrity and responsibility within our team.As our ideal candidate, you will possess exceptional verbal, written, and presentational communication skills and a high level of business confidentiality. You will also be highly autonomous, capable of working effectively both in a team and independently, and adept at managing multiple projects simultaneously. Your collaborative nature, coupled with a strong cultural understanding of land councils in Aboriginal communities, will make you a perfect fit for our team.This role will suit someone with local government or property management experience.This is a pivotal role for a visionary leader passionate about driving development and growth within an Aboriginal community-focused context. We are looking for a candidate who is not just looking for a job, but an opportunity to make a real difference in the community we serve.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureAt Darkinjung LALC, we're more than just a land council; we're a community committed to making a difference. We're looking for a Planning Development and Land Executive who's ready to lead with vision, drive development initiatives, and work collaboratively to ensure our land management strategies are economically viable.Ready to Apply?If you're passionate about making a tangible impact and ready to contribute to a vibrant and sustainable future for the Central Coast, we want to hear from you.

Strategic Planning:Develop construction strategies and plans in alignment with project objectives and client requirementsDefine project scope, schedules, budgets, and resource requirementsEstablish construction methodologies and standards to ensure quality and efficiencyProject Management:Lead and oversee all phases of the construction process from pre-construction to project closeoutCoordinate with project managers, PMCs and subcontractors to ensure smooth project executionMonitor project progress, budgets, and schedules, and implement corrective actions as necessaryEnsure compliance with building codes, regulations, safety standards, and quality control measuresStakeholder Coordination:Serve as the primary point of contact for clients and key stakeholders regarding construction-related mattersFacilitate regular meetings and communication channels to ensure alignment and address concernsManage expectations and provide regular project updates to stakeholdersQuality Assurance and Control:Establish quality assurance processes and standards for construction activitiesBachelor's degree in Construction Management, Civil Engineering or related field (Master's degree preferred)Extensive experience in construction management, with a focus on commercial office projectsProven track record of successfully delivering large-scale construction projects on time and within budgetStrong leadership, communication, and interpersonal skillsAbility to manage multiple projects simultaneously and prioritize tasks effectively.Knowledge of building codes, regulations, safety standards, and quality control measures.Professional certifications (e.g., PMP, CCM) are desirable.Experience with sustainable building practices and LEED certification is a plus

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category FinanceJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce is looking for a talented and dynamic Manager/Senior Manager to join the Global Incentive Compensation - Strategy and Transformation team to support our team's strategy, growth, process excellence and innovation. This person will be responsible for providing operational excellence and support to the Global Sales Compensation ecosystem around systems, tools, and specific processes/policies. You will collaborate cross functionally with Sales Compensation, Compensation Design, and Sales Operation teams to implement sales strategy set by the executive team. You will be responsible for developing operational efficiency in the Sales compensation process and will play a direct role in the annual Sales Compensation planning process. As the ideal candidate, you are comfortable working at all levels of an organization and possess exceptional communication and conflict resolution skills. This role will require you to use both your strategic as well as tactical implementation and operational excellence skills. You will be a self-starter who can work cross functionally and build strong working relationships with internal organizations. You will need to have a thorough understanding of SAAS based compensation plans, Salesforce, Xactly in addition to the operational aspects of the Sales Compensation process.Your ImpactSuccess will be measured by: excellent business partner satisfaction; operational excellence for efficiency across the team; proactive proposals or insights based on detailed analysis; a "get it done" attitude when put under sudden pressure and/or uncertainty; proper issue handling capability depending on a variety of challenges, priorities and complexities; and becoming a great team-player.Responsibilities* Lead (or contribute to) project teams focusing on key compensation initiatives related to compensation strategy, business process improvement and tool implementation or development.* Work closely with cross-functional teams to implement improvements related to internal and cross functional processes* Seek opportunities for process improvements through automation or integration of systems* Make compensation recommendations and resolve compensation issues using a data-driven approach* Write and maintain operational playbooksRequired Skills/Experience* +5 years of operational responsibilities related to SAAS Sales Compensation models* +4 years of Business Analyst or equivalent technical experience* Consulting experience a plus* Demonstrated success in driving projects forward successfully to completion* Strong desire to help others and intellectual curiosity about people and organization issue* Strong technical/ analytical skills with an ability to manipulate data in Excel; knowledge of formulas and pivot tables* Effective influencer, communication, and interpersonal skills; great listener* Presentation specialist skillset - ability to create visually stunning executive summary documents and presentations that highlight team status & achievements, drive discussion, summarize project details and promote brand. Excels in PowerPoint Presentations.* Detail-oriented, process-driven and possess the ability to manage multiple competing priorities in a fast-paced environment. Performs well under pressure and can work independently and as a part of a team.* Program Management capability* Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/23/2024 03:17 PM

DESCRIPTIONScope: People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale. Job description: Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon's hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development.Key job responsibilitiesManage a Team of 10+ and will be responsible for team output and working with stakeholders in ensuring a seamless deliveryWork with the team in setting up goals and tracking their performance periodically and set remediation as necessary.Assess risks that may impede the team or deliverables; plan and work with leadership on mitigationsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisions- Experience an operations, project or program Manager directly managing and developing front-line managersPREFERRED QUALIFICATIONS- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project deliverySalary: . Date posted: 03/25/2024 10:16 PM

Digital Performance Manager (DPM)About UsPais Digital is one of Australia’s most dynamic digital performance marketing and technology agencies, with a reputable history of success providing end-to-end data-driven digital strategy and execution across some of Australia’s renowned brands. The company has grown considerably over the past few years and works with clients both locally and internationally.At Pais Digital, we place a significant focus on culture, innovation and growth. We want our staff to enjoy our work environment and offer a clear progressive path, social calendar, and work/ life balance.The Pais Digital family is a fun, friendly, and easy-going savvy professionals. We’re looking for someone to compliment our dynamic team, seek out solutions when challenges arise, take constructive feedback well and add to our environment with attention to detail and a great sense of humour.You will join a best-in-class and fast-paced environment in the Sydney office, with the role reporting to the Head of Performance and will work closely with the broader digital and technical teams and client stakeholders to ensure the successful delivery of end-to-end digital strategy and execution for our clients.What are we looking for?• To become part of a passionate and highly technical digital performance team based in Sydney.• Have experience building and executing direct response campaigns whilst also having the ability to communicate performance outcomes and articulate business concepts.• A client facing digital marketing or direct response marketing and strategy background would be ideal, but also the ability to understand business goals and technical constraints.• You’ll be confident and have experience implementing digital marketing campaigns across social media, paid search, and display channels.• Track record of delivering continuous improvement through execution and being able to identify opportunities, but also management of digital marketing roadmaps and testing.• Team player who can work closely with cross functional teams collaboratively to deliver multi-channel strategy and outcomes.Responsibilities• Work closely with the Digital Performance Team with the day-to-day campaign strategy and management across our tier 1 client portfolio, providing great experience working with large ASX listed companies.• Implement digital marketing strategy across social media, paid search and display channels.• You will be comfortable analysing large data sets and have the ability to interpret this data into actionable insights.• You’ll be responsible for and take ownership of client servicing and campaign analysis to be able to provide user insights to improve campaign performance.• Coordinate with performance team to better understand client performance data and commercial growth opportunities.• Manage your own workflow and responses to ensure agreed deadlines are met, and we are aligning with specific service level agreements.• Coordinate and lead clients WIPS and quarterly business reviews to ensure campaign objective alignment and demonstrate commercial growth opportunities.• Manage and maintain client social content schedules, whilst working collaboratively with the wider digital team to identify new opportunities.• Develop yourself to be an expert in core digital technologies by gaining specialist accreditation, as well as developing a sound understanding of these digital technologies, tracking and technical troubleshooting across platforms.• Develop strong relationships with all stakeholders including clients and platform partners.• Contribute new content/ or creative ideas for digital campaigns and assist in the development and execution of A/B and multivariant testing initiatives.• Candidates must be flexible and a fast learner, whilst also be able to adapt as the roles requires and as the digital industry continues to change.• You’ll be responsible to stay at the forefront and knowledgeable of industry updates and best practises, and relaying knowledge to all relevant stakeholders.• Understand and work with stakeholders to balance priorities of the business with overall digital strategy.• Dedicated and demonstrate flexibility and agility to balance multiple projects, navigate through ambiguity and complexity to provide a clear path for opportunities that would benefit our customers• Results oriented, taking the initiative and ownership and makes things happen on time and with attention to detail• Strong interpersonal skills in order to establish quick rapport and build partnership relationships and work effectively with key stakeholders• You will have a real passion for delivering real commercial outcomes for clients• Preference for candidates with experience working in a fast-paced environment have attention to detail.Knowledge• Bachelor’s degree in either Business, Marketing, Communications, Commerce• Minimum 4 years post-degree experience in a related digital role at either a marketing agency or client-side marketing team• Experience developing and managing campaigns within Facebook, Instagram, TikTok, Pinterest, YouTube, LinkedIn, Google, and Microsoft advertising platforms.• Motivated self-start and able to deliver positive outcomes• A strong understanding of digital marketing channels and the industry’s technology landscape.• Ability to analyse data and deliver valuable insights• A high attention to detail with good organisational and project management skills• Strong written and oral communication skills• A self-starter who is not afraid of ambitious goals and targets• Proficient in MS Office, with particular emphasis on Excel, PowerPoint & Word.• Able to work independently and autonomously on projects as and when required• To be a team player, with a can-do attitude and the ability to collaborate with entire team• Experience in Adobe Creative Suite (Photoshop, InDesign, Illustrator) is desirable, but not essentialWhat can you expect from Pais Digital?• Pais Digital is a company that believes in work/life harmony and flexibility. We make sure we resource appropriately for the work we have, so you can enjoy life and experience fulfilment at work• Working with a passionate, highly technical, and agile team that is solely focused on driving real commercial outcomes for their clients.• We limit the number of clients you work with, giving you the headspace and support to increase profitable growth across your project portfolio and improve the bottom line of the organisations you work across• Join Australia’s most dynamic digital performance marketing and technology agency• Best-in-class learning and development support from day one• Regular team building and social events• An industry-competitive salary and benefits package, including company bonus.• Located in Bondi JunctionPais Digital is proud to be a diverse workplace. We are committed to diversity, inclusion and providing equal opportunities at all stages of the recruitment process.If this role sounds like you and you would like to know more, please apply today for a confidential discussion.Please note - only applicants with the right to live and work in Australia unrestricted should apply.

BASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience with sales CRM tools such as Salesforce or similar softwareDESCRIPTIONAbout Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Key job responsibilitiesAbout the Role Team Manager, Vendor Consultants Team - RBS AVSAs a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.You will lead the team that looks into strategic and operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.A day in the lifeResponsibilities Include: • Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed. • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. • Manage end to end goal setting for team to align with organizational goals. • Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. • Leads recruiting and hiring efforts across direct team and broader organization. • Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants. • Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 03/27/2024 08:54 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Corporate Rooms TrainingAs our brand expands, the need to strengthen structural foundations and guidance across all sectors becomes increasingly critical. Rising turnover rates, a lack of institutional knowledge, inconsistent systems, and upcoming property openings underscore the importance of a skilled, Manager, Corporate Rooms Training.This role is pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training across various aspects of the Rooms Division. The Manager, Corporate Rooms Training must possess comprehensive knowledge and experience in Housekeeping and Front Office operations. This position will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences while maximizing operational efficiencies.Reporting directly to the Senior Director Operations, Rooms, this individual will collaborate closely with the Manager, Corporate Rooms Operations as well as Senior Directors of Housekeeping, Rooms Leads and Regional Rooms Councils. The Manager, Corporate Rooms Training will work with Learning & Development personnel to spearhead tailored training programs for our global Rooms Teams, covering Front Office, Core/PBX, Guest Services, Kids for All Seasons, Concierge, Guest Experience, Housekeeping, and Laundry.The ability to provide hands-on training and support at both operating properties and during openings is crucial.What You'll Be Doing: Collaborate with Manager, Corporate Rooms Operations and Senior Director of Rooms to understand the training needs and tools required at the properties globally within the Rooms Division.Design and deliver hands-on functional training across all Rooms Division areas in collaboration with Global Learning and Development.Dedicated functional training role creates custom functional training content & programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training.Provide specialized training in housekeeping and laundry to address critical skill gaps and operational challenges.Conduct training sessions on Rooms Division systems to ensure staff proficiency.Partner with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness.Travel to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration.Coordinate with Global Learning and cross-functional teams to align training initiatives with organizational objectives.Evaluate training programs continuously and implement improvements as needed.Ability to create, modify and revise policies and procedures within the Rooms Division areas in support of training.What You Bring: Bachelor's degree in education or equivalent field/experience.5+ years of Rooms Division experience in the global hospitality industry, with a focus on housekeeping operations.5+ years of experience designing, delivering, and implementing technical training. Hospitality/service industry experience preferred.Proven track record in developing and delivering hands-on technical training programs preferably in both digital and tactical formats.Has previously assisted with mass trainings and project rollouts.Has some working knowledge of hospitality and service.Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.Proficiency in Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel)Knowledge of e-learning platforms and other digital training tools.Knowledge of CX Platforms (Medallia)Quality Assurance Partners (LQA, Forbes, Coyle)Willingness to learn and stay updated on emerging trends and innovations in training methodology.Strong understanding of Rooms Division systems and processes.Ability to collaborate effectively across departments and regions.Strong decision-making skillsPromotes and integrates continuous learning initiatives.Promotes strong team relationships and trust.Develops training standards for effective & timely delivery.Encourages sharing of innovative ideas inside and outside the organization.Willingness to travel extensively and work flexible hours.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 03/28/2024 09:58 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Commercial Program DeliveryThis role is a key contributor to the Commercial Transformation team with a focus on the planning, oversight, and successful delivery of the Commercial program portfolio to help us deliver on our strategic plan and achieve our metrics, with the following 2 focuses:Portfolio Management - Supports ongoing prioritization, tracking and reporting of our strategic project portfolio; helping translate our key objectives into actionable project initiatives with clear timelines, ownership, and definitions of success with a keen eye for optimization opportunities to maximize value delivery.Program Execution & Oversight - Plays an active role to partner with business stakeholders, and in some cases, lead the development and oversight of key program delivery plans and associated program teams to operationalize our strategy drive program success.The Manager, Commercial Program Delivery is a driven contributor with balanced experience in project management, planning, data analysis, and reporting.The incumbent has experience collaborating across a diverse group of stakeholders; connecting workstreams and supporting a mandate to enable our teams to deliver results. The incumbent has advanced skills in creating systems and processes to gather and deliver updates in meaningful and logical ways; with strong verbal and written presentation skills. What You'll Be Doing: Portfolio ManagementKey contributor in development and documentation of annual and quarterly program and initiative plans/priorities; prioritized against our strategy.Works closely with project/initiative owners to gather and document progress updates, highlighting and tracking delivery barriers and supporting ongoing prioritization and trade-off discussions in line with business priorities.Leads monthly portfolio performance analysis and reporting with Commercial leadership team, maintaining a finger on the pulse of the overall portfolio health.Assesses and supports prioritization and management of different project dimensions, including resourcing/capacity, funding, risks & issues, and contracts/vendors.Guides informed decision making and provides support/recommendations to mitigate risks and overcome delivery challenges.Identify and lead opportunities to deliver gains in productivity and impact by making time, information, and decision processes more effective.Collaborates with Manager, Commercial Performance to tie program and initiatives objectives to desired performance outcomes.Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Operations, Technology, Legal, Finance, etc.)Coordinates key presentations working across the team to develop cohesive materials - including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.Program Execution & OversightMaintains strong ties to key strategic programs and associated initiatives, playing in a lead role in ideating/operationalizing governance structure and project delivery framework.For key cross-functional strategic programs, takes a leadership role to organize and drive teams to showcase best-in-class program delivery from program structure ideation to program execution.Engages with various stakeholders, including executives, project managers, team members, properties, and partners, to ensure a clear understanding of the program direction and progress.Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.Plays an active role in supporting overall change management and team engagement activities as required, role-modelling excellence. What You Bring: 5+ years progressive experience in analytics, strategy, planning, and change management / transformation work.Post-secondary degree in related field or equivalent.Experience within travel and hospitality an asset.Experience managing diverse profile of people, processes, and budgets.Experience supporting delivery of strategic priorities and initiatives.Excellent time management skills.Advanced skills in program/project management disciplines; including experience with project management software (i.e., monday.com).Understanding of travel and hospitality industry.Advanced skills in Microsoft Office, including PowerPoint, Excel.Strategic portfolio management.Data-driven and analytical mindset.Resource and budget management skills. Who You Are: Strong communicator with ability to understand and communicate complex ideas.Critical thinker with ability proven ability to problem solve.Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.Works effectively in situations where information in ambiguous and adapts approaches as required.Exhibits organizational and political intelligence with a one-team mentality.Ability to handle competing priorities and re-prioritize as required.Highly developed interpersonal skills with ability to effectively engage and influence leaders and team members across the organization.Possesses a continuous improvement mindset and takes personal responsibility and ownership as a self-starter.This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/01/2024 09:53 AM

This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.As a Manager of Software Engineering at JPMorgan Chase within the Corporate and Investment Banking - Payments Technology team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities - Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Work closely with senior engineers & architects to develop the best technical design and approach for new product development. Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews. Manage daily activities of thedevelopmentteam and Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules. Assess compliance, risks, and vulnerabilities to ensure all systems and baselines are operationally sound, performant at scale, and exceed customer expectations. Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews. Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines. Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions. Ensure proper communication concerning changes in established milestones or challenges that may affect the outcome of a project's completion date Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience Experience leading technology projects - hands-on development experience with Java, Spring, Microservices managing distributed Systems including technical implementation and delivery. Hands on Technical Manager who can manage team(s) of 5-10 members. Strong understanding/expertise in building REST APIs/ Micro services architecture with necessary database strategy. Hands on experience in AWS, KAFKA and cloud computing. Experience with GIT Hub, Maven, Gradle, Kubernetes and other CI/CD Platforms. Proven experience in the field of architecture design, developments, and deployment of applications both on-premises and on Cloud. Good understanding of SAFE agile principles & experience working with Scrum/Kanban agile methodology. Ability to communicate effectively with senior management and other departments. Effectively organize and manage multiple organizational initiatives and encourage coworkers to do the same. Preferred qualifications, capabilities, and skills Self-starter and a Team player able to work effectively among and across Tech, Business, and Ops teams. Excellent verbal and written communication skills. Deep understanding of architectural concepts, issues and trends. Ability to work independently and in a team & Proficient at researching innovative solutions for challenging technical problems. Willingness to pick up and learn new technologies, frameworks and tools as directed. Looking for someone who brings a lot of positive energy. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/01/2024 10:23 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

DESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and cross-border program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India. This role is based in Dalian, China and will be required to work for Amazon Japan. A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. They should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, they will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. This candidate is also expected to handle small sized operations teams (3-10 L3) to design and publish relevant reports to track overall program progress.The incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are needed Above all, we expect program managers to be single threaded owners for their initiatives. Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.What are we really looking for? • You should be very analytical and be able to justify your decisions and approaches with data • You should be able to deal with a high degree of ambiguity • You should be able to take a complex problem and break it down to smaller digestible chunks • You should be able to define a logical and step by step approach to achieving assigned goals• You should be comfortable with processes and process design/analysis • You should have the ability to influence without authority and do so by using data and facts • You should be able to deal with varied stakeholders and earn their trust• You are mature and able to function independently with limited guidance• You should be willing to travel 30% of the time• Languages proficiency (mandatory) - English.Key job responsibilitiesThe incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are neededAbout the teamNOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience with Excel- Experience in requirement gathering and ability to write clear and detailed requirement documentSalary: . Date posted: 04/02/2024 10:18 PM

DESCRIPTIONAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About the RoleTeam Manager, Vendor ManagementAs a Manager, Vendor Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.Responsibilities Include• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.• Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.Key job responsibilitiesLead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.Manage end to end goal setting for team to align with organizational goals.• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.othersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholdersPREFERRED QUALIFICATIONS- 2+ years of mentoring, leading and coaching experienceSalary: . Date posted: 04/02/2024 10:18 PM