Overview of salaries statistics of the profession "Technical Support in "

Global and Established Brand|Permanent full-time opportunity based in CanberraOur client is a global strategic design consultancy, tackling some of the toughest challenges in global development and humanitarian contexts. They have studios across the world, including in Kenya, Senegal, Ethiopia, the UK, US, Australia, Philippines, and India. In the Asia-Pacific, their studios collaborate with local partners and clients.You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.Based in Canberra, with the ability to work flexibly in-office and remote.Full time: 3-5 days per week, flexible.AUD$90k-$110k salary package.The position is available for an immediate start.

You'll collaborate closely with the Asia-Pacific Chief Operating Officer and Project Leads, undertaking the following tasks:Handling Accounts Receivable and Accounts Payable.Overseeing Australian payroll and ensuring tax compliance.Providing support to operational teams in the Philippines and India as needed.Generating routine business intelligence and assisting senior leadership with targeted insights for the region.Assisting the Chief Operating Officer with various operational tasks, such as HR, service provider management, and day-to-day business administration.Contributing to project management and logistics, including budget tracking, team coordination, monitoring, and supporting field teams.3+ years of experience in a similar operational role in AustraliaBachelor's degree or equivalent practical experience.Background in professional services with an understanding of the consulting business model.Excellent communication skills to convey operational and technical requirements to colleagues from diverse backgrounds.Strong creative thinking and problem-solving abilities.Demonstrated adaptability and success in a fast-paced, expanding environment.Experience or willingness to collaborate in diverse teams spanning cultures, countries, and time zones.

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) to join our National Security and Defence team in Australia. The ESM is a trusted advisor for our largest Customers to understand and help realise their critical business outcomes with AWS. The ideal candidate will possess deep knowledge of National Security and Defence Customers, their missions and priorities. They will have a combination of experience in strategic planning, business development, sales, and program management. They will have a deep industry background that enables them to engage and communicate effectively on a wide range of technical and business discussions with customers, partners, and internal AWS teams. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.Clearance: This position requires that the candidate selected will be an Australian Citizen that either holds or will be eligible to obtain and maintain a Negative Vetting Level 2 (AGSVA) security clearance. We are looking for someone who is passionate about:• Engaging with Customers to understand their business drivers and application portfolio• Building of a transformational vision and execution model aligned with Customer's challenges and desired outcome. Develop bold cloud strategies with senior executives and present respective proposals.• Development of long term Cloud Strategy for customers - Help shape customers' cloud strategy, cloud transformational roadmaps and changes in working practices• Identifying & developing specific opportunities and supporting business cases• Deal shaping, including estimations and deal pricing• Contract negotiations & closing• Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction. Mitigation of delivery risks and issues.• Engaging with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery.• Building strong relationships with senior executives and enterprise teams to understand goals and required outcomesKey job responsibilitiesYour responsibilities will include aligning ProServe offerings to critical business and IT outcomes, overseeing and assessing capture and proposal activities specific to AWS ProServe, working with partner managers to drive a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology. You will dive deep into Customer priorities, needs, and challenges and identify opportunities for AWS ProServe to support their missions and objectives. You will develop and implement go-to-market plans for those opportunities and drive them through the sales cycle. You will identify technologies, services, solutions, and partners that help our customers achieve their missions. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.We are open to hiring candidates to work out of one of the following locations:Canberra, ACT, AUSBASIC QUALIFICATIONS- Experience delivering and selling Consulting and Professional Services - Senior level executive engagement and advisory experience- A strong understanding of cloud computing (Iaas, SaaS, PaaS), its benefits and the impact on enterprise transformation.- Ability to navigate across complex environments and the customer in a trusted advisor/consultative approach; and, establishing credibility quickly with senior level executives across the organizations.- Excellent written and verbal communication skills, including group leadership and executive presentationsPREFERRED QUALIFICATIONS- Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, SaaS)- AWS Certifications, e.g. AWS Certified Solutions Architect or AWS Cloud PractitionerAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 10:12 PM

DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Canberra, ACT, AUSBASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies - Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:15 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization. You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What you'll achieve:3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute domain expertise and project deliverables to internal knowledge exchange Begin mentorship and guidance of junior Services team members and help to build out our services organization 12 months Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, standard methodologies/policies, and implementations to internal collaboration networks and IP sharing Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and difficulties throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Find opportunities and efficiencies in customers' IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you'll need to be successful: Experience leading integration teams and architecting solutions Demonstrated experience architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.) API Management solutions (Apigee, Mashery, etc) One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) Demonstrated experience managing and architecting for multiple technical integration projects SDLC (Software Development Life Cycle) end-to-end, sometimes simultaneously Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of standard practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of clients, SIs, contractors, and internal teams Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting case justification to C-level executives Experience driving technical workshops with technical and business clients to derive valuable services and implementations Ability to travel up to 75% of the time (varies depending on customer needs, focused within Region) At Salesforce, we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:14 PM