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Service Transition Planning & Support Coordinator
Leidos, Canberra, n Capital Territory
Company DescriptionThe first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.Job DescriptionAbout your new roleJoin a high profile program working directly with the client team. We have a 12 month fixed term role which coordinates the transition of projects into service / BAU operations for multiple programs of work of varying scope & complexity. This role has a large scope to demonstrate your skills and strong performance with potential for this role to continue longer term. The role will involve broad stakeholder management with both internal and external parties so experience in this area is key. Your diplomatic style will see you form strong relationships and drive outcomes, leading to a smooth transition of programs of work. You are the key conduit between program, support and technical teams to ensure clear communication and cohesive work between all parties. Key aspects of the role include: Proactively identify & raise risks to successful transition to service and escalate through the appropriate channels to ensure the risk is understood and is either accepted or mitigated;Provide subject matter expertise at a high level across all ITIL Service management disciplines to ensure the validations & signoffs being provided by project, support & service management teams are covering all reasonable aspects of a good transition to service;Work closely with the Service design coordinator & analyst to understand any design activities required to be completed by the project team and ensure they are being incorporated in build & test activities or highlight the gaps and raise risks.QualificationsAbout you and what you'll bringYou ideally have experience in Transition Planning and Support however professional experience in another ITIL function is also valued. You also have:Sound communication skills and an ability to build relationships with Project Managers based on credible advice and performanceProfessional experience working within a project or ITIL Service management areaDemonstrated experience in understanding the integration between various ITIL Service management disciplines and essentials for projects successfully transitions to operations,Good working knowledge of a broad range of skills including software, systems and enterprise architecture, ITIL service management, Agile & DevOps.Additional InformationDue to the nature of the work this role will require applicants to be Australian Citizens with baseline clearance or ability to obtain one. What you’ll loveAt Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.
Senior Business Analyst
Leidos, Canberra, n Capital Territory
Company DescriptionAt Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person here is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they can have.Job DescriptionYour New RoleWorking on a business critical program for one of Leidos’ largest clients, the Business Analyst will be responsible for customer engagement, process modelling and development of system requirements, as well as the elicitation of business and technical requirements and the modelling of new and existing business processes to inform ICT project delivery for a fast paced, dynamic business unit.Tasks include:Liaise with Project Managers, Solution Architect/Engineers in the scoping and estimating for new initiativesTranslate business requirements into technical specifications in-line with proposed solutionsDocument, analyse and revise current and proposed business processesDocument Functional and Non-functional RequirementsSupport the Implementation and delivery of systems, services and software as per customer specifications and agreed solution documentInvestigate issues/errors/flaws in the current setup and identify ways to improve systems performance and efficiency by suggesting best practices in line with the organisations’ processes and system deployment standardsComplying with applicable standards, processes and governanceLiaise with development teams, other technical stakeholders and external vendors.Use your understanding of the different stakeholders in healthcare to plan and facilitate workshops to further define functionality, service and system flows.User Story development and participation in sprint planning and execution.Participate in working sessions with the scrum team to provide clarity on user stories, prioritise user stories and refine acceptance criteria.QualificationsAbout You and What You'll BringCoupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company’s objectives. You will also have:Competency in one or more related areas (application, data, information, infrastructure etc.)A track record of working on complex projectsExperience working with security controlsProven track record of the development of architectural documentation and solution designsAbility to consult directly with customers and offer strategic advice as well as consulting experience within agile environmentsAbility to work under a high level of autonomyDemonstrated ability to operate at a consistently high level in isolation and as a team player.Experience with using DOORS, Jira, and ConfluenceAgile project management is desirableUnderstanding of the healthcare operational environment and experience with clinical software applications/ information systems is highly desirable.Experience in process mapping/modelling in a healthcare setting is desirable.Additional InformationWhat you’ll loveDue to the nature of the work, this role will require applicants to be Australian Citizens with a current NV-2 Australian Government Security Clearance.Join a motivated team, with managers who support and enable you; A mature, flexible work-place culture - you decide where it makes sense for you to spend your day; Growth phase business bringing a variety of projects that will build your capability and versatility.Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. This can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain proscribed countries.