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Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM
Schools (Government), North East Region, Mitchell
Location: North East Region | Mitchell Job type: Full time / From 28/01/2022 - 02/01/2023 Organisation: Schools (Government) Salary: Salary not specified Occupation: Facilities Management Reference: 1252379 Job posted: 15/11/2021 Closes: 28/11/2021 Occupation: Facilities Management Classification: Job duration: From 28/01/2022 - 02/01/2023 Contact: Ana Rees (Principal) | 03 5421 1100 Reference: 1252379 Occupation: Facilities Management Salary Range: Salary not specified Work location: North East Region | Mitchell Selection CriteriaSC1 Demonstrated ability to carry out repairs and maintenance to school buildings and other tasks required of the Facilities Maintenance position. (Trade qualifications / training is desirable but not necessary)SC2 Demonstrated knowledge and experience to carry out grounds maintenance to school facilities, including gardening and landscaping.SC3 High level interpersonal and communication skills with a demonstrated ability to effectively interact and liaise with a wide range of stakeholders.SC4 Demonstrated ability to work effectively as a member of a team, to follow instructions and take responsibility to work independently without direct supervision.SC5 Knowledge of OH&S and the ability to identify and manage risk within the workplace.SC6 Demonstrated commitment to professional learning and growth for both self and others.RoleThe Facilities Maintenance Officer fulfils an important role in conjunction with the Facilities Manager for performing ‘hands on’ tasks related to the day to day buildings and grounds maintenance operation of the school.An Educational Support Range 2 person performs and/or supervises tasks that are carried out in accordance with guidelines, accepted practice and school policy. Supervision and coordination would be limited to ensuring routine tasks are performed to required standards. ResponsibilitiesBe familiar with the essential services such as mechanical, gas, electrical and hydraulic systems of the school.Undertake daily building maintenance tasks when required in a timely manner. Undertake the maintenance and repair and movement of furniture. This include movement of furniture for special events, exams etc.Ensure that broken/ damaged equipment is repaired or disposed of in a timely manner. Keep all tools, plant and equipment maintained in good operating condition and stored in a safe manner. Comply with OH&S and work Safe standards in particular wearing correct safety clothes and using appropriate safety equipment.Comply with OH&S and Work safe standards, in particular safe storage of chemicals, ensuring MSDS for all chemicals used are available and easily accessible to employees and that chemicals are clearly labelled and stored in accordance with safety regulations.Maintenance of lawns, gardens and recreation areas including the oval, hard court areas.Empty external bins and maintain in a sanitary condition.Empty internal recycling binds on a regular basis.Maintain the cleanliness of the external school grounds by ensuring all litter is picked up and disposed of regularly.Purchase and pick up goods/materials from offsite locations.Monitor and adjust heating/cooling systems of the school.School events - setting up of school events to ensure matters such as facilities, furniture, equipment, cleaning and security meet the needs of the school and event.The Facilities Maintenance Officer reports directly to the Business Manager for the effective performance of daily duties.The range of duties may be expanded or altered at any time in the future or as directed by the Principal or Business Manager in accordance with ES1-2 dimensions of work.Who May ApplyIndividuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.EEO AND OHS CommitmentThe Department values diversity and is committed to workforce diversity and equal opportunity in schools and all education workplaces. The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.Child Safe StandardsVictorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the Department’s exemplar available at http://www.education.vic.gov.au/about/programs/health/protect/Pages/childsafestandards.aspxDET ValuesThe Department’s employees commit to upholding DET’s Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. DET’s Values complement each school’s own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the DET values is available at http://www.education.vic.gov.au/hrweb/workm/Pages/Public-Sector-Values.aspxConditions of EmploymentAll staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.A probationary period may apply during the first year of employment and induction and support programs provided.Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspxLocation ProfileKyneton is an historic town with a population of approximately 7000, situated on the Calder Highway 85 km north west of Melbourne. It is rapidly growing with families moving into the town from metropolitan areas to enjoy a lifestyle choice that enables them to take advantage of a rural setting close to urban work options. The town has an effective rail centre with a fast-rail service that enables people to commute to Melbourne or Bendigo on a daily basis.Kyneton High School is over 100 years old and has a proud tradition of providing a broad range of excellent educational opportunities in a safe and friendly environment. Our vision is for Kyneton High School to be the school of choice for parents and students across the district. The first stage of a significant program of building works has been completed, providing a new Training and Innovation Hub and modern refurbished classrooms. The school improvement program has a focus on transforming curriculum and pedagogy to meet the needs of 21st learners and to maximise innovative approaches within these new learning spaces. Our school has a population of around 520 students and features a very strong community focus developed around close partnerships. Kyneton High School provides a comprehensive enrichment program with students having the opportunity to participate in extracurricular activities such as instrumental music and a broad sporting program. As the provider of state secondary education in Kyneton, the school is open to all learners and proud of its diversity. Kyneton High School is seeking passionate, committed staff who want to be part of an exciting and challenging school improvement journey.
Government Liaison Officer
ACT Government, n Capital Territory
Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and Kind Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination dose by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.POSITION OVERVIEWCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/ Very few teams can say they are responsible for helping set the future direction of a large organisation. The Strategy and Governance Branch is one of the few teams that can. The Branch leads and supports the development and implementation of organisation wide strategy and related projects. The division includes the Policy and Planning, Risk, and Legal Liaison Services and Government Relations areas. A great team with terrific opportunities to work on challenging and complex issues – all of which matter to our local community. The Government Relations team provides operational and strategic support to the health Ministers’ Offices, the Chief Executive Officer and CHS staff on ministerial and government business including matters relating to Cabinet, the ACT Legislative Assembly, intergovernmental and ministerial requests. We are a small, supportive and dedicated team known for our service culture that is in line with our values; Reliable, Progressive, Respectful and Kind. The Government Liaison Officer is located at Canberra Hospital and reports to the Assistant Director, Government Relations. The position provides support to Executives at CHS in relation to business for the CEO and Ministers concerning Cabinet and Assembly matters and demonstrates a high degree of sensitivity and confidentiality, as well as a highly responsive approach in responding to tight deadlines.ABOUT YOUCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Behavioural CapabilitiesWell-developed organisational skills a high degree of initiative, drive and flexibility.Sound communication, liaison and negotiation skills.Strong writing skills and attention to detail.A sense of humour.Position Requirements/Qualifications:Desirable:Experience and understanding of Cabinet, Assembly and machinery of government processesExperience using HPE Content Manager (TRIM).Prior to commencement successful candidates will be required to: Undergo a pre-employment National Police Check.NOTESThis is a temporary position available for a period of three months with the possibility of extension.For more information on this position and how to apply “click here” Career interest categories: Administration and Governance Healthcare, Medical and Allied Services