Enter position

Overview of salaries statistics of the profession "Post Sales Support in "

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Recommended vacancies

Strategic Account Executive - Federal Government
Salesforce, Canberra, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsWe are seeking a proven sales performer to help us grow our loyal customer base for the Enterprise segment, with a particular focus on the Public Sector.This Senior Strategic Account Executive will be joining the national Public Sector team. This will be a great opportunity for someone who can align the value of Cloud Computing to our Public Sector customers with a proven track record of direct software sales experience at the Enterprise level. It will suit someone who is a hunter and hungry for new business success built on driving innovative outcomes.Learn how to hone and take your complex solution selling skills to the next level as you evangelise the Salesforce product suite and brand that is leading the way in the cloud technology space. With a business culture that has the customer's interests at the core of everything we do, we'll set you up for success by providing a comprehensive induction and on boarding to the business including a week's bootcamp. On top of your own business development we provide a range of support functions to help create and drive opportunities from internal sales support to highly skilled pre-sales so it is not just you against the world.Responsibilities:Own a client portfolio and manage the sales process end to end.Build a compelling point of view for the client portfolio that leverages the Salesforce capabilities to deliver a digital citizen engagement that is unsurpassed.To achieve/exceed an annual sales quota by thoroughly qualifying all leads & sales opportunities and to leverage business from new & established relationships.Play a key role as you drive strategic initiatives into the targeted territory accounts.To strategise, negotiate & close businessMinimum Qualifications:Previous experience selling complex software solutions into Enterprise level customers and Federal Government accounts.Strong direct sales experience (not Channel or Partner based)Ability to manage a wider eco-system of partners and advisory firms.Consistent over-achievement of quota and revenue goalsSuccessful history of net new business sales is a mustProven track record with relevant customer relationshipsDirect & New Business sales experienceProven ability to leverage virtual and extended teamsProven ability to manage complex tender and commercial processesDesired Skills:SaaS (Software as a Service), PaaS (Platform as a service), IaaS (Infrastructure as a Service)Software & applications sales experience for a CRM (Customer Relationship Management) or SFA (Salesforce Automation) company.Sales leadership experienceStrong relationships across Federal Government IT, Customer & Business teamsAbout Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Salesforce welcomes all.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Salesforce welcomes all.Salary: . Date posted: 11/02/2021 04:10 PM
Associate - Procurement and Commercial
Michael Page, Canberra
A great opportunity for an Associate with at least 1 year of post-admission experience in commercial, corporate or contracting and procurement to join their team. You will advise government and private clients on a range of matters, such as providing legal and strategic corporate and procurement advice.The team is led by three leading partners having exposure to a range of Commonwealth clients.What you needWelcoming applications from lawyers who:have experience in corporate. commercial or procurement (including technology procurement)have unwavering attention to detail and technical excellencehave a strong client focus and demonstrated ability to form enduring relationships with peers, clients and industry expertswork in a highly collaborative environmentare resilient and have a commitment to excellence that matches our owntake pride in their work and who they work for.Our client knows that by bringing together diversity of thinking, skills, experience, gender identity, backgrounds and orientations, they get better results. This is why they offer agile and alternative working options to encourage balance, wellbeing and support for sustainable ways of working. They offer up to 20 weeks paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.They welcome applications from people of all ages, cultural backgrounds, genders, as well as people living with a disability or who have family or carer responsibilities. They particularly encourage Aboriginal and Torres Strait Islander people to apply for roles with the firm. They were recognised as a WGEA Employer of Choice for Gender Equality in Australia and hold Gold employer status with the Australian Workplace Equality Index (AWEI).
Client Technologist - ACT
Dell, Canberra, Any
Senior Product Client TechnologistOur Product Client Technologists play an essential role in creating technologies that drive human progress. Using our in-depth product knowledge, we provide pre-sales technical expertise for the development and implementation of complex products, applications and solutions. The Client Technologists are relied upon to deliver sales presentations and product demonstrations to sales staff and customers and provide technical input into bid proposals. We also assess the potential of products to meet customer needs.This Product Technologist role will be based in Canberra, partnering with our ACT sales team to deliver optimised customer solutions, and and make a profound social impact. This role has the potential to significantly accelerate the career of a qualified professional looking to join our team.What you'll achieveAs a Senior Product Client Technologist, you will provide presales technical expertise for the development and implementation of complex products/applications/solutions and provide technical input into bid proposals, projects and technical documents within the sales processYou willPresent technology-related materials to external customers and help with technical aspects of featured productsProvide subject matter expertise to sales teamsCollaborate regularly with the field sales organization and prioritize and drive client/enterprise product business in assigned regionSupport client/enterprise product sales effortsTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements8+ years of related experienceDeep subject matter expertise and industry knowledge of professional standards and market trendsStrong communication and presentation skillsStrong business and financial acumenDesirable RequirementsBachelor's degree in relevant field or studyStrong level of Dell solutions and technical knowledgeExperience working with sales and external customers in different geographiesHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:30 PM
Senior Engineer, Service Delivery - Canberra based
Dell, Canberra, Any
Senior Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.Join us as a Senior Engineer on our Professional Services team in Canberra (This is a part-time residency role so we need you to be based in Canberra) to do the best work of your career and make a profound social impact.What you'll achieveAs a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationshipsDevelop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunitiesMaintain awareness of all service matters and manage customer during high priority escalations.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsBe an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects.Australian Citizen with NV2 ClearanceHave strong organisational and planning skills, being able to coordinate teams across all program activities.Be strategic and have had a successful history of growing accounts5+ years of related experienceDesirable RequirementsBachelors' DegreeAdditional language skills preferredHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:28 PM
Defence & Intelligence - Chief Technology Officer
Dell, Canberra, Any
Defence & Intelligence CTOA senior advisor with blend of strong technical skills and commercial acumen to work with and advise our Defence, Aerospace, National Security and Intelligence customers. The Defence CTO is responsible for identifying trends, refining, and coordinating messaging, advising Regional Sales and Presales leadership, working with complementary organisations within Dell Technologies, and is responsible for building and architecting complex sales opportunities within key customer accounts to close.In conjunction with sales and presales senior leadership, develops technical and account that will maximise the adoption of Dell Technology solutions. Promote knowledge and skills that secure the largest and most profitable opportunities for Dell Technologies and elevate the account team and Dell brand as not just a trusted technical advisor but a business focused organisation.Build solution sets that can be adopted by Defence customers that provide value and support the Commonwealth in its Defence of Australia and its interests.Provides leadership and expertise in selected Industry verticals-based experience with a focus on non-IT capabilities that are enabled by technology. Works closely with the Regional Presales leaders to identify talent and to act as a mentor to Account Solutions Architects with the potential and aspiration to grow into the Field CTO role themselves. It's also important for this role to work with partner and alliances to support the uplift of partner community's capability set.Join us as a Defence Field CTO in our Presales Solutions Architecture team in Australia to do the best work of your career and make a profound social impact.We are seeking to add to our existing diversity and culture and are willing to train and support the successful candidate.What you'll achieveAs the Defence CTO, you will be the solution architect partnering with to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services.You will:Build and lead collaborative relationships for key technology stakeholders and executive leaders in our customer accounts with a focus on business capabilities enabled by our technology stack.Be a Regional expert - whilst ensuring alignment with our global technology strategies - on the new ways organisations are using technology to create new revenue streams and differentiate themselves through digital business.Assist account team and customers, run workshops, build high level business cases, blueprints, and roadmaps to assist with building a case for change at a domain level or business level.Specialize in "getting outside of IT" and using the non-core elements of the Dell Technologies Portfolio and engineered solutions offerings to get deeper and wider or gain an initial footprint in underpenetrated accounts.Help develop new sales messaging and approaches for Dell Technologies products and services based on emerging industry trends. Be the Region's senior technical resource that models, educates, and mentors the Region on how to use these new strategiesAct as a liaison between sales/presales, Specialty, Dell Technologies Consulting, members of the Dell Technologies Family of Businesses, and new partners - both technology and industry vertical specialistsEngage with customers to provide thought leadership on the latest in technology/industry trends sharing best practices in the new digital worldTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements Passion for technology and customersEnjoys problem-solving complex IT challenges with innovative solutionsExcellent communication and relationship management skillsGood understanding of business and technology architecture frameworks and methodologies such as CoBIT, TOGAF, ITIL, ISO, NIST to name a few.Ability to present to both technologists and executives to articulate the value of Dell Technologies at technical and business level Ability to hold a national Defence clearance - preference for current or existing clearance. In-depth understanding of market, technologies, products and services Defence, National Security or Intelligence experience 10+ years of related experience in a customer-centric IT, service management or consulting role in either post or pre-sales capacityDesirable Requirements Advanced experience in a relationship selling roleThe commitment to expand your career into a technical customer role to deliver outcomes to government.Depth of Customer/Vendor/SI Experience considered.Certifications across Industry solutions. Understanding of how technology may align to Defence capabilities. Fundamental understanding of Defence and Intelligence programs. Understanding the National Defence Strategy Experience with Defence, National Security of IntelligenceVertical Application Knowledge in Defence and related industriesBachelor's degreeHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:22 PM
Senior Systems Engineer - Data Protection (ACT)
Dell, Canberra, Any
Our field sales professionals rely on proactive technical support during the sales process - and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installation or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.Join us as a Senior Systems Engineer on our Data Protection team in Canberra to do the best work of your career and make a profound social impact. Responsibilities: Provides data protection technical expertise in support of pre-sales activities in the assigned market.Is constantly and proactively generating customer/partner demand in the assigned market.Develops and manages technical relationships with customers (especially key technical stakeholders), partners and Dell Technologies internal resources.Uses consultative selling skills with a proven ability to work with customers and partners.Able to plan and execute data protection technical sales campaigns.Participates in RFP/Proposal preparation and responses.Builds and delivers robust presentations, demos and proof of concepts for customers/partners.Builds technically sound and cost effective solutions.Proactively identifies key opportunities, determines competitive undercurrents and customer preferences. Uses knowledge of competitive solutions to effectively address and dispel partner and customer objections to Dell Technologies solutions.Understands functions and IT infrastructure implications of major applications being used in customers' environments and industry.Requirements: 6+ years of related experience.Computer Science Graduate or equivalentStrong oral and written communication skills with the ability to communicate to technical teams as well as to business users and/or management.Knowledge of data protection solutions.Knowledge of Dell Technologies strategy and technology is of benefit.In-depth IT experience, with a broad understanding of DC infrastructure, IT platforms and applications.Knowledge of Cloud Computing concepts and platformsAutomation, REST API, and Management/Orchestration concepts and technologies.Cyber Recovery and Security knowledge is of benefit.Good knowledge of virtualisation technologies: VMware, Hyper VUnderstanding of Data Bases, File systems, Object Storage and Big Data.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:17 PM
Regional Vice President (RVP) Mulesoft - Public Sector
Salesforce, Canberra, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsMuleSoft is looking for a natural leader who's skilled at building talented sales teams and nurturing customer relationships, to join our rapidly-scaling Sales team as Regional Sales Director. In this role, you will directly report to the RVP of Mulesoft in Public Sector, and you will be challenged with driving revenue growth, building a high-performance sales organisation, and developing a highly productive partner network. As part of the leadership team at MuleSoft, you will have total ownership of all sales aspects of the business in Canberra, and we need a world-class entrepreneurial leader who's ready for their next big step. If you are the type of individual who thrives in a fast-paced, high growth environment where you are developing and executing deal strategies, leading and mentoring a team, and collaborating cross functionally with every area of the organisation, then this is the ideal opportunity for you.What you'll achieve:3 months:Continue to build a world class organisation through diligent recruiting activities, hiring, and managing a complete team of Account Executives and Pre-Sales Solutions ConsultantsLead the sales team, including personally driving enterprise sales deals, to contribute significantly towards MuleSoft's worldwide target bookings12 months:Develop and report sales revenue forecasts based on visibility into direct and partner pipeline on a monthly and quarterly basisDevelop and execute an account management plan aimed at ensuring 100% customer satisfaction/renewalsWork with MuleSoft functional teams, including Marketing, Support, Services and Engineering, to drive sales, support, and product development strategy based on market needsWhat you'll need to be successful:5+ years current experience, both as a Sales Manager / Individual Sales Representative within the technology industryStrong analytic thinker with demonstrated command of metrics-driven sales modelsTrack record in building organisations and hiring and training top talentEffective at building senior and executive relationships with key customer stakeholdersProven record of driving and closing large, complex sales through fast sales cyclesStrong career trajectory with a history of top performance in successive rolesCompelling leader who can effectively coach individually and drive team motivationAbility to understand, articulate, and lead complex sales processesSuperior cognitive skillsExperience building and/or leveraging indirect/channel sales model is desiredLI-Y*About MuleSoft, a Salesforce companyOur mission is to help organisations change and innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Spotify, McDonald's, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we're committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we're proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Salesforce welcomes all.Salary: . Date posted: 11/01/2021 03:31 PM
Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM