DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesYou work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Every day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Canberra, ACT, AUSBASIC QUALIFICATIONS- Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Computer Science or Math background.- Working knowledge of software development practices and technologies- Experience working with AWS technologies - Background in working with Public Sector customers- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:15 AM

Technical/Senior Technical Architect - Mulesoft

Salesforce, Canberra, Any

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization. You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What you'll achieve:3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute domain expertise and project deliverables to internal knowledge exchange Begin mentorship and guidance of junior Services team members and help to build out our services organization 12 months Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, standard methodologies/policies, and implementations to internal collaboration networks and IP sharing Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and difficulties throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Find opportunities and efficiencies in customers' IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you'll need to be successful: Experience leading integration teams and architecting solutions Demonstrated experience architecting services integrations with at least two of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.) API Management solutions (Apigee, Mashery, etc) One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) Demonstrated experience managing and architecting for multiple technical integration projects SDLC (Software Development Life Cycle) end-to-end, sometimes simultaneously Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of standard practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of clients, SIs, contractors, and internal teams Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting case justification to C-level executives Experience driving technical workshops with technical and business clients to derive valuable services and implementations Ability to travel up to 75% of the time (varies depending on customer needs, focused within Region) At Salesforce, we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/10/2024 03:14 PM