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Program Architect
Salesforce, Canberra, AU
Program Architect To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details Program Architect/Senior Program Architect Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Responsibilities: Become a highly certified and recognized Salesforce expert. Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources. Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform. Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure. Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level. Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues. Experience/Skills Required: 2+ years of Salesforce consulting and implementation experience in Technical Solutioning and/or architecture - preferred 8+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources. 5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. Strong understanding of software development and deliver processes (DevOps), preferably in a Salesforce environment Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management. Experience with Waterfall and/or Agile implementation methodologies. Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. Proven ability to analyze, design, and optimize business processes via technology and integration. Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Polished speaker with the ability to evangelize best practices at various levels within a large organization. A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience. Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences. Travel to client site (average of 75%), but may be higher or lower based on the client engagement. Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 3 months: SFDC Certified Administrator Sales Cloud Consultant Service Cloud Consultant SFDC Certified Advanced Administrator SFDC Marketing Cloud Certification About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all.
EL 2 - Senior Legal Officer
Michael Page, Canberra
The EL 2 Senior Legal Officer in the Professional Services and Relationships Group provides high level advice on legal and legislative issues confronting the Agency. Under the broad supervision and guidance of the Executive Director, the duties include:* Acting as the primary in-house legal advisor on the Auditor-General Act 1997 and related legislative instruments;* Leading, co-ordinating, and delivering complex, technical or sensitive law interpretation work that has strategic and/or operational significance to the Agency;* Researching, analysing and providing high-level legal advice to the Agency Executive and a range of key internal stakeholders on issues that are regarded as significant to business and to the achievement of Agency outcomes;* Resolving significant, precedential and priority legal issues through collaborative processes with internal and external stakeholders;* Managing legislative review processes, including liaising with Department of Prime Minister and Cabinet and drafting instructions to the Office of Parliamentary Counsel;* Preparing written legal advice on a range of matters, including matters referred from audit teams;* Delivering and supporting a full range of in-house legal services and assistance on a range of matters, including but not limited to:o contracts and procurement processes;o employment and industrial relations matters;o general administrative law;o statutory interpretation.* Centrally managing the use of legal services and providers.The successful candidate will have the following:* Experience in applying relevant legal knowledge and skills to operate effectively in both the legal and non-legal environment to use understanding of the Australian law adaptively to think beyond traditional responses and processes to produce effective strategies and solutions.* Demonstrated high level analytic, conceptual, and problem-solving skills, with the ability to research complex matters and reach sound conclusions.* Managing multiple technical projects simultaneously through strong cross-functional collaboration.* Experience in building and sustaining relationships with internal and external stakeholders to influence outcomes, exchange information, resolve and deliver required solutions to legal issues.* The ability work with a significant degree of independence while working closely with the Executive level staff to ensure legislative review and legalprocesses and activities are best practice.* Proven experience in balancing a dynamic workload, planning time effectively to deliver workplace goals, including the delivery of a quality, professional and accurate service within set timeframes/deadlines.EligibilityQualification - To be eligible for this position you are required to hold a degree in law and must hold a restricted government practising certificate in the ACT or admission as a practitioner, however described, of the High Court or the Supreme Court of an Australian State or Territory.Citizenship - To be eligible for employment with the ANAO, applicants must be an Australian citizen.Security Clearance - The Australian community requires the highest level of integrity from Agency employees. The preferred applicant will be required to obtain and maintain an AGSVA security clearance. For more information about this process, please refer to the AGSVA website.
Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM
APS6 - EL1 Programs/ Policy
, Canberra
This Position is open to Non- ACT residents - Can work remotely Our Federal Government Client is in the The Exports and Veterinary Services Division provides export inspection and certification services and develops strategies to gain, improve or maintain market access for a wide range of food, inedible products of animal origin, live animal, and reproductive materials. It provides residue monitoring services to Australian primary industries and administers 40 tariff rate quotas for products to the European Union, United States of America, Indonesia, and Japan. The division also includes the Codex contact point which coordinates technical input from both industry and government to develop Australia's position on international food standards.We are looking for someone who picks things up quickly, loves fast-paced and is organised, is articulate, cuts through to solve problems and thrives in a team setting with comradely.You will work in a small team to provide advice and operational direction to facilitate the export of non-prescribed goods (e.g. wool, pet food, processed food, honey and inedible animal by-products) now and into the future.The main duties of the Assistant Director role include, but are not limited to:Leading and developing your team and actively contributing to the section's leadership - seeking excellence and enjoyment in and delivery of our collective workWith an understanding of regulatory frameworks and importing country requirements, solve legislative and technical trade problems in a transparent and defensible wayProviding policy and regulatory/technical advice to internal and external stakeholders, in particular industry associations and Australian businesses.Contributing to the strategic direction, design, planning, implementation, monitoring and evaluation of policies/projects/initiatives.Producing high-quality policy and procedural documentation that meets applicable standards and is appropriate for its intended audience.Producing clear and succinct content for the government minister, senior executive or section leader to support decision-making within the program.Representing the department in meetings and forums with internal and external stakeholders, including other government agencies and state regulators, industry bodies, exporters, manufacturers, and service providers.Knowledge and experiencePrior experience in particular food and agricultural export matters is not essential, however you will have clear a sound capacity to navigate government processes that would enable you to:implement policy and/or regulation and operate in a regulatory environmentdevelop procedures to meet policy and/or regulatory outcomesanalyse issues and prepare information for decision or make decisions appropriate to you positionprovide assessment results or advice to internal and external stakeholdersbuild an understanding Australian agriculture, fish and food export industries and international trade rulesbuild and maintain an in-depth understanding of relevant legislative, policy and procedural frameworks.Experience in leading and managing staffExperience in setting and delivering a program of work; meeting quality and timeliness expectations.Experience in working cooperatively and effectively across internal teams, engaging with internal and external stakeholders, and handling difficult issues with diplomacySkills Capabilities:Leadership and staff and work program management.Can think strategically and solve complex issues, including through distilling complex information into a clear and logical written format and stakeholder engagement.Have strong written and oral communication skills, including for direct stakeholder engagement and executive and ministerial briefings and correspondenceHave initiative and sound judgement and an ability to work under limited supervision, set priorities, monitor own performance and the teams, and produce high quality work within agreed timeframesThe ability to facilitate and support a positive team environment and create a dynamic, flexible and collegiate workplace.Contract till June 30 2022 - with possible extentionAbility to work remotley Great team culture