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Senior Engineer, Service Delivery - Canberra based
Dell, Canberra, Any
Senior Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.Join us as a Senior Engineer on our Professional Services team in Canberra (This is a part-time residency role so we need you to be based in Canberra) to do the best work of your career and make a profound social impact.What you'll achieveAs a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationshipsDevelop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunitiesMaintain awareness of all service matters and manage customer during high priority escalations.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsBe an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects.Australian Citizen with NV2 ClearanceHave strong organisational and planning skills, being able to coordinate teams across all program activities.Be strategic and have had a successful history of growing accounts5+ years of related experienceDesirable RequirementsBachelors' DegreeAdditional language skills preferredHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:28 PM
Defence & Intelligence - Chief Technology Officer
Dell, Canberra, Any
Defence & Intelligence CTOA senior advisor with blend of strong technical skills and commercial acumen to work with and advise our Defence, Aerospace, National Security and Intelligence customers. The Defence CTO is responsible for identifying trends, refining, and coordinating messaging, advising Regional Sales and Presales leadership, working with complementary organisations within Dell Technologies, and is responsible for building and architecting complex sales opportunities within key customer accounts to close.In conjunction with sales and presales senior leadership, develops technical and account that will maximise the adoption of Dell Technology solutions. Promote knowledge and skills that secure the largest and most profitable opportunities for Dell Technologies and elevate the account team and Dell brand as not just a trusted technical advisor but a business focused organisation.Build solution sets that can be adopted by Defence customers that provide value and support the Commonwealth in its Defence of Australia and its interests.Provides leadership and expertise in selected Industry verticals-based experience with a focus on non-IT capabilities that are enabled by technology. Works closely with the Regional Presales leaders to identify talent and to act as a mentor to Account Solutions Architects with the potential and aspiration to grow into the Field CTO role themselves. It's also important for this role to work with partner and alliances to support the uplift of partner community's capability set.Join us as a Defence Field CTO in our Presales Solutions Architecture team in Australia to do the best work of your career and make a profound social impact.We are seeking to add to our existing diversity and culture and are willing to train and support the successful candidate.What you'll achieveAs the Defence CTO, you will be the solution architect partnering with to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services.You will:Build and lead collaborative relationships for key technology stakeholders and executive leaders in our customer accounts with a focus on business capabilities enabled by our technology stack.Be a Regional expert - whilst ensuring alignment with our global technology strategies - on the new ways organisations are using technology to create new revenue streams and differentiate themselves through digital business.Assist account team and customers, run workshops, build high level business cases, blueprints, and roadmaps to assist with building a case for change at a domain level or business level.Specialize in "getting outside of IT" and using the non-core elements of the Dell Technologies Portfolio and engineered solutions offerings to get deeper and wider or gain an initial footprint in underpenetrated accounts.Help develop new sales messaging and approaches for Dell Technologies products and services based on emerging industry trends. Be the Region's senior technical resource that models, educates, and mentors the Region on how to use these new strategiesAct as a liaison between sales/presales, Specialty, Dell Technologies Consulting, members of the Dell Technologies Family of Businesses, and new partners - both technology and industry vertical specialistsEngage with customers to provide thought leadership on the latest in technology/industry trends sharing best practices in the new digital worldTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements Passion for technology and customersEnjoys problem-solving complex IT challenges with innovative solutionsExcellent communication and relationship management skillsGood understanding of business and technology architecture frameworks and methodologies such as CoBIT, TOGAF, ITIL, ISO, NIST to name a few.Ability to present to both technologists and executives to articulate the value of Dell Technologies at technical and business level Ability to hold a national Defence clearance - preference for current or existing clearance. In-depth understanding of market, technologies, products and services Defence, National Security or Intelligence experience 10+ years of related experience in a customer-centric IT, service management or consulting role in either post or pre-sales capacityDesirable Requirements Advanced experience in a relationship selling roleThe commitment to expand your career into a technical customer role to deliver outcomes to government.Depth of Customer/Vendor/SI Experience considered.Certifications across Industry solutions. Understanding of how technology may align to Defence capabilities. Fundamental understanding of Defence and Intelligence programs. Understanding the National Defence Strategy Experience with Defence, National Security of IntelligenceVertical Application Knowledge in Defence and related industriesBachelor's degreeHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:22 PM
Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM