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Program Architect
Salesforce, Canberra, AU
Program Architect To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details Program Architect/Senior Program Architect Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Responsibilities: Become a highly certified and recognized Salesforce expert. Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources. Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform. Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure. Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level. Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues. Experience/Skills Required: 2+ years of Salesforce consulting and implementation experience in Technical Solutioning and/or architecture - preferred 8+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources. 5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization. Strong understanding of software development and deliver processes (DevOps), preferably in a Salesforce environment Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management. Experience with Waterfall and/or Agile implementation methodologies. Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. Proven ability to analyze, design, and optimize business processes via technology and integration. Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Polished speaker with the ability to evangelize best practices at various levels within a large organization. A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies. Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience. Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences. Travel to client site (average of 75%), but may be higher or lower based on the client engagement. Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 3 months: SFDC Certified Administrator Sales Cloud Consultant Service Cloud Consultant SFDC Certified Advanced Administrator SFDC Marketing Cloud Certification About Salesforce Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all.
Defence & Intelligence - Chief Technology Officer
Dell, Canberra, Any
Defence & Intelligence CTOA senior advisor with blend of strong technical skills and commercial acumen to work with and advise our Defence, Aerospace, National Security and Intelligence customers. The Defence CTO is responsible for identifying trends, refining, and coordinating messaging, advising Regional Sales and Presales leadership, working with complementary organisations within Dell Technologies, and is responsible for building and architecting complex sales opportunities within key customer accounts to close.In conjunction with sales and presales senior leadership, develops technical and account that will maximise the adoption of Dell Technology solutions. Promote knowledge and skills that secure the largest and most profitable opportunities for Dell Technologies and elevate the account team and Dell brand as not just a trusted technical advisor but a business focused organisation.Build solution sets that can be adopted by Defence customers that provide value and support the Commonwealth in its Defence of Australia and its interests.Provides leadership and expertise in selected Industry verticals-based experience with a focus on non-IT capabilities that are enabled by technology. Works closely with the Regional Presales leaders to identify talent and to act as a mentor to Account Solutions Architects with the potential and aspiration to grow into the Field CTO role themselves. It's also important for this role to work with partner and alliances to support the uplift of partner community's capability set.Join us as a Defence Field CTO in our Presales Solutions Architecture team in Australia to do the best work of your career and make a profound social impact.We are seeking to add to our existing diversity and culture and are willing to train and support the successful candidate.What you'll achieveAs the Defence CTO, you will be the solution architect partnering with to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services.You will:Build and lead collaborative relationships for key technology stakeholders and executive leaders in our customer accounts with a focus on business capabilities enabled by our technology stack.Be a Regional expert - whilst ensuring alignment with our global technology strategies - on the new ways organisations are using technology to create new revenue streams and differentiate themselves through digital business.Assist account team and customers, run workshops, build high level business cases, blueprints, and roadmaps to assist with building a case for change at a domain level or business level.Specialize in "getting outside of IT" and using the non-core elements of the Dell Technologies Portfolio and engineered solutions offerings to get deeper and wider or gain an initial footprint in underpenetrated accounts.Help develop new sales messaging and approaches for Dell Technologies products and services based on emerging industry trends. Be the Region's senior technical resource that models, educates, and mentors the Region on how to use these new strategiesAct as a liaison between sales/presales, Specialty, Dell Technologies Consulting, members of the Dell Technologies Family of Businesses, and new partners - both technology and industry vertical specialistsEngage with customers to provide thought leadership on the latest in technology/industry trends sharing best practices in the new digital worldTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements Passion for technology and customersEnjoys problem-solving complex IT challenges with innovative solutionsExcellent communication and relationship management skillsGood understanding of business and technology architecture frameworks and methodologies such as CoBIT, TOGAF, ITIL, ISO, NIST to name a few.Ability to present to both technologists and executives to articulate the value of Dell Technologies at technical and business level Ability to hold a national Defence clearance - preference for current or existing clearance. In-depth understanding of market, technologies, products and services Defence, National Security or Intelligence experience 10+ years of related experience in a customer-centric IT, service management or consulting role in either post or pre-sales capacityDesirable Requirements Advanced experience in a relationship selling roleThe commitment to expand your career into a technical customer role to deliver outcomes to government.Depth of Customer/Vendor/SI Experience considered.Certifications across Industry solutions. Understanding of how technology may align to Defence capabilities. Fundamental understanding of Defence and Intelligence programs. Understanding the National Defence Strategy Experience with Defence, National Security of IntelligenceVertical Application Knowledge in Defence and related industriesBachelor's degreeHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/10/2021 05:22 PM