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ACT Government, n Capital Territory
About the CompanyThe ACT Government Community Services Directorate (CSD) has responsibility for a wide range of human services functions in the ACT, including multicultural affairs, community services, older people, women, public and community housing services and policy, children, youth and family support services and policy, Child and Family Centres, homelessness, community engagement, Aboriginal and Torres Strait Islander Affairs, and community disaster recovery.About the RoleThe Office for Aboriginal and Torres Strait Islander Affairs (OATSIA) is responsible for the development and provision of strategic policy, governance, and advice to the Minister for Aboriginal and Torres Strait Islander Affairs on matters of importance to Aboriginal and Torres Strait Islander people living in the ACT. OATSIA provides oversight and coordination of the ACT Aboriginal and Torres Strait Islander Agreement 2019-2028 across the ACT Government, and provides strategic advice for the ACT on the national priorities in Aboriginal and Torres Strait Islander Affairs.OATSIA brings together a range of functions that support the Aboriginal and Torres Strait Islander community around leadership, lifelong learning, sharing culture and fostering new and emerging community organisations. OATSIA also provides a range of secretariat support to high level strategic governance committees.DutiesWorking under broad direction within the context of the ACT Aboriginal and Torres Strait Islander Whole of Government Agreement and national priorities in Aboriginal and Torres Strait Islander Affairs, the Director/Assistant Director will:*Provide high-level strategic advice to the Executive and Ministers on policy and program issues related to the Aboriginal and Torres Strait Islander Affairs portfolio. *Lead, manage and contribute to strategic policy activities, legislative reform and projects.*Support the Executive Branch Manager/Senior Director to lead and manage a section, including developing and implementing a work plan, managing resources, supervising staff and achieving outcomes against business plans. These positions may directly supervise staff.*Foster team communications on team priorities and key matters.*Manage, coordinate, and undertake the preparation of complex submissions, policy papers, senior executive briefings and high-level correspondence. *Represent the Community Services Directorate across government and liaise with government and non-government stakeholders.*Develop and maintain strong collegiate relationships with colleagues across government and the non-government sector, including through managing secretariat support for key governance committees.Skills & Experience*Extensive/high-level community engagement experience working with Aboriginal and Torres Strait Islander communities and peoples; and*highly developed knowledge and understanding of the diversity of issues affecting Aboriginal and Torres Strait Islander peoples in contemporary Australian society.*Demonstrated track record of effective and respectful communication skills with proven capability of culturally appropriate negotiation and consultation with Aboriginal and Torres Strait Islander peoples.*Extensive/strong experience and track record in the development of high-level strategicpolicy and provision of expert policy advice within specified deadlinesWhat’s on offerBased in Canberra and with a view to commence in the New Year, the sucessful candidate will be offered a permanent position within the ACT Government at the Senior Officer Grade C or Senior Officer Grade B classification pending on the skills and experience of the successful applicant.
Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM
Assistant Director, HR Advice and Business Partnerships
ACT Government, n Capital Territory
Our Vision: creating exceptional health care together.Our Role: to be a health service that is trusted by our community.Our Values: Reliable, Progressive, Respectful and Kind.Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination dose by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.Canberra Health Services are looking for an enthusiastic and experienced Human Resources (HR) practitioner. The successful applicant will be responsible for leading a team to provide advice and assistance to HR Business Partners, Managers and Executives, with significant experience in case managing complex workplace issues. This position provides an opportunity to lead and implement business-focused improvements to HR services in a supportive team environment.Position OverviewCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/The People and Culture Division is responsible for providing strategic leadership and operational implementation of human resource strategies relating to a diverse range of human resource and industrial relations functions across Canberra Health Services.Working closely with other Canberra Health Services Division’s the People and Culture portfolio delivers strategically aligned workforce solutions in areas including change management, diversity and inclusion, learning and development, industrial and employee relations, pay and benefits, rewards and recruitment.The Division also plans, designs, communicates, and monitors Canberra Health Services’ Workforce Strategy with a focus on building organisation and change management capability, and providing workforce data to support strategic decision-making to enable Canberra Health Services to deliver on its strategic agenda. Quality expert advice and support is provided through the People Strategy and Services integrated teams.Canberra Health Services People and Culture are looking for an enthusiastic and experienced Human Resources (HR) practitioner. The successful applicant will be responsible for leading a team to provide advice and assistance to HR Business Partners, Managers and Executives about the employment framework, managing complex workplace issues and general HR matters.About YouCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Behavioural CapabilitiesStrong organisational skills with a high degree of drive.Adaptability and flexibility to accommodate competing demands.Sound communication, liaison and negotiation skills.Experience and skill in leading an effective team leader and contributing to building a successful team dynamic.Prior to commencement successful candidates will be required to:Undergo a pre-employment National Police Check.
Agile Project Manager
MACRO Recruitment, ACT
Lead the delivery of the new Health Intranet on SharePoint Online (M365) this financial year.Requires experience managing projects of a similar size and scope within the past 2 years using Agile practicesSalary guide $160 per hrDepartment of Health’s Canberra office on commencement. Flexibility to work remotely will be considered after initiation, inline with project requirements.The project’s discovery phase found that the current Health Intranet does not meet user or business needs and produced:* A user tested information architecture* Intranet prototype (using the SharePoint Modern experience)This next phase of the intranet’s redevelopment includes a complete rewrite of all corporate content to increase self-service and improve employees’ digital experience.We are seeking an Agile Project Manager with excellent communication skills and strong experience in project management to lead a multi-disciplinary team of Communication and Information Technology professionals (including an experienced Scrum Master) to deliver the new intranet to staff.The Agile Project Manager will be required to represent the project in a variety of forums and prepare documentation to meet Health project reporting requirements and satisfy the information needs of the Senior Responsible Office (First Assistant Secretary).Health’s Intranet transition to SharePoint Online is a key deliverable in a broader Program of work to decommission the SharePoint 2013 platform at the Department. The successful applicant will need to work closely with other related projects to proactively manage risks/issues of project inter-dependencies (e.g. delivery timetables).Working closely with the Health Intranet Product Owner, the successful applicant will:(1) Lead the Agile project team* Lead and facilitate the planning and implementation of project deliverables from the three streams of work:- Content redevelopment- Technical build- System governance* Collaborate with the Scrum Master to make best use of the Agile approach to achieve outcomes* Promote a collaborative working culture and environment within the project team and stakeholders* Oversee and coordinate day to day activities of the project team in alignment with the project scope and deliverables* Manage project change, quality and risk* Ensure adequate stakeholder engagement is maintained across deliverables(2) Administer the project* Represent the project in a variety of forums to senior Departmental staff* Develop project documentation and reports in accordance with Health standards and requirements* Establish and manage project governance in alignment with overall Program of work with special care to manage project inter-dependencies* Take ownership of project scheduling, risk, quality and budget management* Manage the allocation of project resources to execute deliverables* Monitor and provide regular, accurate reports on project progress* Identify and escalate risks/issues appropriately
Government Liaison Officer
ACT Government, n Capital Territory
Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and Kind Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination dose by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.POSITION OVERVIEWCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/ Very few teams can say they are responsible for helping set the future direction of a large organisation. The Strategy and Governance Branch is one of the few teams that can. The Branch leads and supports the development and implementation of organisation wide strategy and related projects. The division includes the Policy and Planning, Risk, and Legal Liaison Services and Government Relations areas. A great team with terrific opportunities to work on challenging and complex issues – all of which matter to our local community. The Government Relations team provides operational and strategic support to the health Ministers’ Offices, the Chief Executive Officer and CHS staff on ministerial and government business including matters relating to Cabinet, the ACT Legislative Assembly, intergovernmental and ministerial requests. We are a small, supportive and dedicated team known for our service culture that is in line with our values; Reliable, Progressive, Respectful and Kind. The Government Liaison Officer is located at Canberra Hospital and reports to the Assistant Director, Government Relations. The position provides support to Executives at CHS in relation to business for the CEO and Ministers concerning Cabinet and Assembly matters and demonstrates a high degree of sensitivity and confidentiality, as well as a highly responsive approach in responding to tight deadlines.ABOUT YOUCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Behavioural CapabilitiesWell-developed organisational skills a high degree of initiative, drive and flexibility.Sound communication, liaison and negotiation skills.Strong writing skills and attention to detail.A sense of humour.Position Requirements/Qualifications:Desirable:Experience and understanding of Cabinet, Assembly and machinery of government processesExperience using HPE Content Manager (TRIM).Prior to commencement successful candidates will be required to: Undergo a pre-employment National Police Check.NOTESThis is a temporary position available for a period of three months with the possibility of extension.For more information on this position and how to apply “click here” Career interest categories: Administration and Governance Healthcare, Medical and Allied Services
Managers - Transport Licensing and Business Engagement
ACT Government, n Capital Territory
We work in a highly responsive environment where your priorities will change several times throughout any given day. We have diverse Government stakeholders and a broad range of clients whose licensing and registration needs are sometimes complex in nature – particularly under the current COVID-19 environment.In these roles you will need to be creative, agile and anticipatory to meet competing demands while supporting good governance. Your strong people and communication skills will help you manage key relationships and adeptly navigate sensitive, time critical and complex matters.One of our roles will use your strong liaison and negotiation skills to build a strong relationship with the rego.act (driver licence and vehicle registration database) team and manage timely implementation of new initiatives into the rego.act database.Two of the roles will use your ability to support teams in the delivery of risk based customer service contributing to road safety in the ACT.We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be. If you require extra supports to engage in the workforce due to a disability, if you are a veteran, or if you bring the life experience of a culturally and linguistically different background we are welcoming of your application.Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.Notes: There are three opportunities available:One opportunity to manage the driver licence medical management team – permanent.One opportunity to manage the licence and registration administration team - for a period of up to six months with a possibility of extension and/or permanency.One opportunity to manage engagement with the rego.act team and delivery of rego.act initiatives - for a period of up to seven months with the possibility of extension and/or permanency.A merit pool will be established for applicants who are found to be suitable – this pool may be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
Junior systems administrator - enterprise data warehouse
Department of Home Affairs, Canberra, n Capital Territory
Contact: [[hiringManagerName]] Phone: Period of Vacancy: Ongoing Number of Vacancies: Several Applications close: Tuesday 16 November 2021 at 11:59pm (midnight) - AEDT. Late applications will not be accepted. Who can apply: Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. About the Department of Home Affairs: Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life. Click here to see What we offer The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure. The Australian Border Force, an operationally independent body within the Department of Home Affairs, is Australia's frontline border law enforcement agency and Australia's customs service. The Australian Border Force's mission is to protect Australia's border and facilitate the legitimate movement of people and goods across it. Overview of the Branch and Section: The Intelligence, Identity and Biometrics Systems (IIBS) Branch works collaboratively with business areas to support the Intelligence, Identity and Biometrics capabilities. IIBS Branch is responsible for the delivery of critical ICT systems capability to business areas undergoing significant growth and change. IIBS Branch is responsible for: Managing the technical delivery of the Intelligence, Identity and Biometrics Program of work Providing enterprise level data and business reporting services on behalf of the Department Providing ongoing maintenance and support for Intelligence, Identity and Biometric Systems. The Enterprise Data Warehouse (EDW) Section helps to enable the Department of Home Affairs' vision of a secure Australia that is prosperous, open and united. Through the Connected Information Environment (CIE), the Data Warehouse Section delivers and runs products and services which are integrated, timely and accurate. These products and services are used across the Portfolio and by our partners to identify threats, manage risk and deliver services and operations. About the role: The Enterprise Data Warehouse platform is a complex and mission critical capability. It provides the foundational data, analytics and risk services and applications that are critical to many business functions across the Department including visa processing, traveller clearance, cargo clearance, intelligence and integrity. A key component of the Enterprise Data Warehouse (EDW) is the suite of Teradata and Extract, Transform and Load (ETL) and Business Intelligence products which store, load the data and enable the information to be reported. Enterprise Data Warehouse (EDW) Section is looking for Junior Systems Administrators that can undertake systematic analysis and arrive at accurate solutions based on evidence when assisting with the resolution of issues and provide ongoing support and maintenance of Data Warehouse systems. This position requires the occupant to be willing to be placed on an on-call roster and to be available to work after hours as required. Our ideal candidate: Our ideal candidate will be enthusiastic and able to manage competing priorities and meet deadlines. The Enterprise Data Warehouse Section is seeking candidates that are experienced in the Teradata and Data Stage products. The role will assist in managing systems risk issues, undertaking complex technical testing and developing technical documentation, analysing systems defects, impacts and designing resolutions. Specific duties/responsibilities: Undertake problem solving and incident resolution and demonstrate an understanding of change control and release management procedures Provide advice to the manager of the CIE BAU team on issues and trends that may impact on the smooth running of the CIE/Teradata platform Conduct defect analysis, impact assessment and the design of fixes Undertake issue resolution and the provision of supporting advice Maintain and develop technical documentation Support knowledge transfer and ensure that systems are properly documented. Role requirements/qualifications: The successful applicant will be required to be available to work after hours as required. Highly desirable Analytical and troubleshooting skills to investigate and resolve technical incidents and problems Willingness to learn and the ability to work well as part of a team. Good communication, networking and engagement skills Experience in the following: Teradata IBM InfoSphere Suite High level understanding of SQL ITIL Principles. Applicant response: As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section. Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible. Please provide a Statement of Claims addressing the following: (Maximum of 1000 words) How your skills knowledge and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievement that demonstrate your ability to perform the role Please address the Work Level Standards referring your responses to the capabilities below: Contributes to strategic thinking Achieves results Supports productive working relationships Display personal drive and integrity Communicates with influence Demonstrates professional or technical proficiency How to apply: Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification. You are required to submit your application in Home Affairs' online recruitment system (ourPeople). As part of your application you will need to provide: Your CV Your Applicant Response document Details of referees Include your full name and the Requisition Number - [[id]] in the footer of any documents being uploaded. Eligibility and Specific Conditions of Employment To be eligible to work with the Department of Home Affairs you must: Be an Australian Citizen Fulfil the Department's minimum requirements by satisfactorily answering all screening questions during the application process Obtain and maintain the required AGSVA clearance Obtain and maintain a current Employment Suitability Clearance Satisfy a probation period Undergo a health assessment (if applicable). Technical Assistance If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to Recruitment () including screen captures if necessary. A response will be sent during business hours. Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. Information about employment in the Department of Home Affairs, and advice on how to apply for vacancies can be obtained from the Department's website at If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: