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Overview of salaries statistics of the profession "Customer Service Team Leader in "

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Overview of salaries statistics of the profession "Customer Service Team Leader in "

1 123 A$ Average monthly salary

Average salary in the last 12 months: "Customer Service Team Leader in "

Currency: AUD USD Year: 2021
The bar chart shows the change in the level of average salary of the profession Customer Service Team Leader in .

Distribution of vacancy "Customer Service Team Leader" by regions

Currency: AUD
As you can see on the diagramm in the most numerous number of vacancies of Customer Service Team Leader Job are opened in . In the second place is Fyshwick, In the third is City.

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2022 Associate Graduate Consultant - Canberra
Capgemini Australia, Canberra, ACT
Let's talk about our team:We are over 220,000 people passionate about helping our clients solve their most complex business and technology challenges, and we deliver transformational outcomes, at scale. We are driven by the conviction that the business value of technology comes from and through people.Let's talk about what we do:At Capgemini, we help the world's leading brands use the best of new tech to transform the way they do business. As a global leader in consulting, technology services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.Our graduates typically work in roles in the areas of Software Development, DevOps, Change Management, Business Analysis and Program Management Office.Let's talk about what you will need to be considered for our Graduate Program:You must attach a covering letter, resume and academic transcripts.To be considered, you will need to satisfy the following requirements:Australian citizenship or permanent residencyA completed Bachelor or Master's degree during the last 2 years with a minimum credit plus average. We generally look for applicants with a Bachelor's degree in an area of technology, predominantly Information Systems, Computer Science, Commerce, Finance, Data, and Human Resources, however we will consider other degrees if you have a strong interest and leaning towards technologyBe able to commence full time work February 2022.Exceptional communication skills and an outstanding customer service ethicGreat academic results as well as a passion for solving complex problemsResilient and energetic team player who is open minded and willing to learnDriven to succeed (at Capgemini we call this “La Niaque”)A sense of humour, “Fun” has been a company value for 50 years!And finally, individuals who care about our people, our community, and our planet and who are totally aligned to our values.Let's talk about what happens after you apply:Step 1: Application assessmentWe will review your profile through checking your academic results, previous work experience and any extracurricular activities you have undertaken, your motivation for joining us (which should be included in your covering letter), and what area you are interested to work in. We will also check that you have Australian or New Zealand citizenship or Permanent Resident status which is a mandatory requirement.Step 2: Behavioural and Cognitive assessmentsThose who make it through to this stage will be sent online assessments to complete, to help us understand your fit for particular roles and your ability to learn quickly and problem solve. Step 3: Assessment CentresSuccessful applicants will be invited to attend one of our assessment centres which will be held in Sydney, Melbourne, Adelaide, and Canberra in late 2021. Don't be surprised if one of our recruitment super stars reaches out to you for a chat - something interesting may catch our eye, and we may want to discuss.Step 4: Final interviewsSuccessful candidates from the assessment centres will be invited to a final round of interviews with business leaders. Selections will be made from these interviews and we will proceed to offer and conduct pre-employment screening. You will then be all set to join our amazing graduate program!Let's talk about what we can offer you once you join!Passionate people are Capgemini's Ace of spades. We believe that every one of us is an architect of positive futures. We invite you to join us to discover a career that will challenge, support and inspire you. With a world class Learning and Development program for graduates and all employees, we will set you up for success.In return for your hard work and fresh insights, we'll provide you with incredible opportunities that will accelerate your development, along with the support and guidance you need to allow you to take your career in any direction you choose. Capgemini is more than just a workplace. It is an organisation of opportunity, innovation, collaboration, and it's where you can make lifelong connections.Working at Capgemini you'll find the rewards are more than just financial. Not only will you work alongside inspiring colleagues with a world of experience, but you'll also have access to great benefits including the ability to purchase additional leave to fit in travel and life, salary continuance insurance, paid parental leave, education assistance, salary packaging, as well as discounts on entertainment, financial and wellbeing services, travel and shopping.As Australian Workplcae Equality Indexes' Top Emplyer 2021, we are proud of our inclusion efforts for the LGBTQ+ community and beyong, to ensure everyone belongs at Capgemini. We are proud to be ranked among Ethisphere's 2020 Most Ethical Companies in the World (for the 9th year running!), and as a global company, we have climate change at the heart of our priorities, with a focal point of our ambitions target of net zero carbon emissions by 2030. Our seven values are at the heart of everything we do - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty. As Social Innovators, we are commited to making a positive impact on the planet and our communities. Capgemini is proud to be an Equal Opportunity Employer. Successful applicants will be required to complete police checks prior to commencement of employment.APPLICATIONS CLOSE 15th November 2021
Business Development Senior Specialist, Business Technology Platform (BTP)
SAP, Braddon, AU
What we offerOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Please note: Role can be based in either Canberra or Melbourne locationsWe will prioritise applications currently residing in Australia given restricted visa and relocation availability related to Covid-19.BTP Senior Sales Specialist About the role: As a Business Technology Platform (BTP) Sales Specialist, you will focus on complex sales engagements in an Industry aligned (Public Sector) business segment. You will specialise in target industries and solutions, working with SAP’s Industry and Line of Business Account Executives. You will programmatically and purposefully build pipeline and maximise revenue. You will also engage with SAP’s partner ecosystem and Customer Success organisations to ensure Customer adoption and expansion. Keys to your success as a BTP Sales Specialist: Partnership with Industry and Line of Business Account Executives to identify opportunities and grow the territory. Participates in customer presentations and meetings to ensure closure of business opportunitiesCreating, executing, monitoring, and reviewing business development activities. Driving core strategies and actions to ensure KPI achievement. Ensuring high conversion rate from pipeline to deal closure, shortening the sales process, and improving win rate. Internally recognised on complex technical and business matters. Works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions Requirements: Bachelors or Master’s degree with extensive experience in Solutions Sales and experience for cloud native solutionsStrong technical and/or business skills and specialist knowledge in SAP Business Technology Platform and industriesKnowledge of the principles of solution & cloud selling Highly tuned Customer focus and the acumen to cultivate and develop lasting customer relationsLeverages a digital presence (e.g. LinkedIn, Twitter )/framework to broaden market exposure Fluency in English & local business language We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promise SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID:300131 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Australia
Director – Planning, Engagement and Coordination
ACT Government, n Capital Territory
Details: Are you looking for interesting and fulfilling work in a unique public sector environment where you can see the impact you have on the Canberra community? If so, this is the job for you. In the role of Director - Planning, Engagement and Coordination you will have the opportunity to work with passionate, innovative and experienced people who encourage and support you to develop your interests and expertise.As a senior leader within Transport Canberra and City Services (TCCS), this role requires a person who can inspire, energise and positively influence team and individual outcomes. The role is responsible for supervising, managing and motivating a team and providing appropriate support and guidance. Effective employee engagement skills are a key enabler in the performance of this role as is a values‑based leadership style.This position requires a leader with a strong, considered and engaging people focus to successfully deliver and drive a culture of respect and a desire to achieve customer service excellence. The ideal candidate will possess an innate ability to draw on the right skills in a contextually and environmentally appropriate manner, align team performance and develop capacity to achieve organisational objectives.As Director of Planning, Engagement and Coordination you are a key member of a high-performing team delivering new, innovative and sustainable recycling and waste management solutions for the ACT community in accordance with Government priorities and strategic objectives. The team is responsible for managing the delivery of complex and multi-faceted projects involving both outsourced and inhouse delivery of services and infrastructure in accordance with ACT Government and Directorate governance frameworks.You are responsible for planning and coordination for the recycling and waste management program, including engagement and collaboration with key stakeholder.Transport Canberra and City Services (TCCS) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
Service Centre Team Leader
ACT Government, n Capital Territory
Details: Digital Strategy, Services and Transformation (DSST) Branch provides services to the Directorate in identifying, developing and managing appropriate information and technical resources for corporate and school staff as well as students. This includes managing and providing advice and business and technical support on Teaching and Learning systems, Business and Administration systems, Information and Communication Technology (ICT) programs and relevant policies and procedures. To provide this support we have a Service Centre, for which we are currently seeking a Team Leader.The role involves a range of responsibilities including providing excellent customer service and support via a range of channels, managing the workload and reporting requirements of the service centre as well as providing a range of assistance to the overarching team in regard to the team's deliverables.To be successful in this role you will have skills in service delivery; exceptional organisation skills and initiative to manage multiple priorities and demands; excellent stakeholder relationship skills to work collaboratively with schools and team members; and well-developed communication skills with an ability to be responsive and efficient.The Australian Capital Territory Public Service (ACTPS) is a values-based organisation where all employees are expected to embody the prescribed core values of respect, integrity, collaboration and innovation, as well demonstrate the related signature behaviours.Education Directorate is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Eligibility/Other Requirements:The ideal candidate will have excellent customer service skills, with a demonstrated knowledge of service centre operations.ITIL Qualifications will be well regarded.An understanding of the Education environment is desirable.Notes: This is a temporary position available until 30 April 2022 with the possibility of permanency.Under the current COVID-19 restrictions many staff are currently working from home with limited access to on-site working. Please discuss any concerns around these arrangements with the contact officer.An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
Application Team Leader
ACT Government, n Capital Territory
Details: The Digital, Data and Technology Solutions (DDTS) - Canberra Institute of Technology (CIT) ICT team supports and maintains the business systems by servicing the administrative and operational needs of the CIT. In this role, you will provide second-level and third-level support for the institute’s Student Management System – Banner and associated services/systems.You will maintain the configuration, customisation, and develop enhancements for this application, as well as respond to technical incidents as they arise.You will work collaboratively with DDTS and CIT teams to deliver exemplary customer service by ensuring that relevant systems are operational at all times, meeting customer requirements.Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply. Eligibility/Other RequirementsYou should be highly experienced with contemporary web development languages, Java/Java Enterprise, JavaScript, Oracle Reports, Spring Framework, PL/SQL and Linux-based server hosting environments. Experience in Apache Tomcat, Argos, GIT source control and the Banner suite of applications is highly desirable.You should also be proficient in software configuration management using version control tools such as Git or Microsoft Team Foundation Server.
Store Manager - Woden, Act
DAVID JONES, Canberra, n Capital Territory
We are looking for a Store Manager to act as a leader for the brand and oversee all store functions across all teams.They will engage and support their Store team by instilling their passion for retail, and aptitude to achieve outcomes to maximise store profitability. Their delivery of successful results in-store will support the overall company strategy.DUTIES INCLUDE:- Coach and mentor the management team in identifying sales opportunities and have plans in place to mitigate sales and service risks- Lead and inspire the team to maximise sales results and promote an exceptional customer service experience through their teams- Coach, mentoring and performance management of direct reports to drive engagement, healthy succession and maximum individual productivity- Drive maximum sales through exceptional service by ensuring all service standards are met and maximising the customer experience and loyalty in store- Maximise the achievement of the store's financial metrics - net profit, sales, salaries, shrinkage and expenses- Be commercially aware of competitor activity in order to identify opportunities and/or mitigate risks- Efficient management of all store activities not limited to the management of logistics, facilities, loss prevention, WHS, sustainability and customer services- Develop and maintain mutually beneficial relationships with key internal and external partners to maximise business outcomes whilst communicating and collaborating effectively with the team- Possess significant demonstrated experience managing a large-format retail environment, with a customer service focused approach- Have developed exceptional people management skills, with a focus on coaching and inspiring your teams- Have proven experience meeting and exceeding set sales targets and company KPI's, and developing your team members to do the same- Possess exceptional communication skills, both written and spoken, with the ability to influence and partner with key stakeholders across the organisation to achieve business outcomes- Possess a customer comes first attitude, holding a professional stance and emotional intelligence- Are highly numerate with a strong commercial nous- Are able to act as an effective change agent supporting business initiatives- Have a demonstrated ability to manage complex, time-dependent deliverables and work within a fast paced environment whilst balancing competing interests- Possess a strong retail acumen
Registered Nurse Level 3.1
ACT Government, n Capital Territory
Our Vision: creating exceptional health care together.Our Role: to be a health service that is trusted by our community.Our Values: Reliable, Progressive, Respectful and Kind. Position OverviewCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:  https://www.health.act.gov.au/MHJHADS provide health services directly and through partnerships with community organisations. The services provided range from prevention and treatment to recovery and maintenance of well-being and harm minimisation. The participation of people access sour service is encouraged in all aspects of service planning and delivery. MHJHADS works in partnership with individuals, carers and a range of government and non-government service providers to ensure the best possible outcomes for clients.Mental Health, Justice Health and Alcohol and Drug Services (MHJHADS) provides support to youth and adults via inpatient and outpatient settings, community health centres, justice health facilities and other community settings, including people’s homes. MHJHADS aims to be socially inclusive and operate within a recovery-focussed and/or harm minimisation approach.Territory Wide Mental Health Services (TWMHS) includes the Home Assessment and Acute Response Team (HAART) and the Police Ambulance Clinician Early Response (PACER) service. HAART and PACER provide assessment and intervention for acute mental health presentationsRelevant to this position HAART provides community in-reach into inpatient units to facilitate early discharge, hospital diversion, outreach assessment and treatment to people experiencing and living with a severe mental illness and complex needs in a community setting.HAART operates as an extended hour’s service, operating seven days a week from 08:00 to 22:00 and the position holder will be required to work a rotating roster including morning, evening and weekend shifts, on call arrangements and public holidays.The position reports to a Team Leader who is based on site and is supported by a cohesive multidisciplinary team (including Nurses, Social Workers, Occupational Therapists, Psychologists and Psychiatrists, Allied Health Assistants).DutiesUnder limited direction of the Team Leader you will perform Clinical assessment, engagement and intervention in the community for people experiencing serious mental health issues. You will:Provide skilled clinical assessment and interventions appropriate to people with complex mental health issues using established techniques and methods to enable people to live as independently as possible whilst engaging in meaningful and productive life roles.  While including carers, children, Nominated Persons, GPs, and other service providers in the recovery planning process, as required.Adhere to risk management processes, identifying and escalating issues appropriately.Complete clinical records and associated administrative process, while maintaining data retention policies, procedures and standards.Participate in clinical supervision, continuing professional development and personal performance review process. Including providing professional supervision and training to Registered Nurses Level 1 and 2, students, Allied Health Assistants, and other support staff.Actively contribute to the implementation of clinical governance activities, quality improvement projects, research programs, and health promotion in areas relevant to service.Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.About YouCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Behavioural CapabilitiesGood customer service skills to provide helpful and professional experiences to people who access the service.Administration skills to be able to provide quality work outputs.Organisational skills to be able to manage workload.Flexibility and initiative to be able to work effectively within a multidisciplinary team.Position Requirements/Qualifications:Relevant qualifications Tertiary qualifications in Nursing with current registration with the Australian Health Practitioner Regulation Agency (AHPRA) and a minimum of three years’ experience working professionally in mental health services.The successful applicant will need to have a current driver’s licence.The successful applicant will need to be available for weekend, on call and after-hours work.Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.Prior to commencement successful candidates will be required to: Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening and vaccination processes against specified infectious diseases.Undergo a pre-employment National Police Check.Provide referee report from current or previous line manager (if previous within the last 18 months).
Administration Team Leader
ACT Government, n Capital Territory
Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and KindPOSITION OVERVIEWCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/The Division of Medicine provides a range of medical specialties. A strong emphasis is placed across all sections on accessible and timely care, delivered to a high standard of safety and quality. This is underpinned by the Division’s commitment to research and training. The Division works in partnership with professional colleagues, consumers, and a range of government and non-government service providers to ensure the best possible outcomes for patients.The Emergency Department at Canberra Hospital sees over 90 000 patients per annum. In such a busy department, the administrative team provides support to medical, nursing and allied health staff.The Team Leader is responsible for the day-to-day supervision of the administration team and administrative tasks within the Emergency Department, in particular database management and validation, managing rosters and staffing shortfalls, conduct staff training and patient registration, patient admission processes and the coordination of medical records whilst providing high quality customer service 24 hours a day, 7 days a week.ABOUT YOUCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.Behavioural CapabilitiesPerform well in a high-pressure environment.Strong organisational skills with a strong work ethic.Be proactive, enthusiastic, and a strong communicator.Position Requirements/Qualifications:Previous supervisory experience within a high-pressure environment is desirable but not essential.The successful applicant must have the ability to work on a 24 hour, 7 days a week rotating roster.Knowledge of ACT Patient Administration System (ACTPAS) is desirable but not essential.Knowledge of the Emergency Department Information System (EDIS) is desirable but not essential.Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.Please note prior to commencement successful candidates will be required to: Undergo a pre-employment National Police Check.Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening & vaccination processes against specified infectious diseases.For more information on this position and how to apply “click here” Career interest categories: Healthcare, Medical and Allied Services
Assistant Director, Cyber Strategy and Governance
ACT Government, n Capital Territory
This is your opportunity to be part of a small but growing team of digital leaders who are stimulating the transformation of Digital and ICT services within CMTEDD. Led by the Chief Information Officer (CIO), the team is responsible for establishing and executing cyber assurance / governance, enhancing service delivery through digital transformation, building data-literacy, increasing digital and ICT project management capability, and supporting systems modernisation.The ideal person for this role is somebody passionate, customer focussed and outcomes oriented, who understands contemporary cyber-security practices and the technology environments in which government operates. They will have demonstrated experience:working across boundaries, with multiple stakeholdersimplementing a disciplined, ordered approach towards managing both large and small programs of workworking in small, multi-disciplined teamsin collating, analysing, and presenting critical information.If you think you have the relevant experience and skills please review the Position Description and apply as per directed.Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with a disability and those who identify with LGBTQ+ are encouraged to apply.Eligibility/Other Requirements:To be successful in this role you will possess:Knowledge and understanding of risk management frameworks and their application within the public sector, preferably in an ICT and/or information security context.Demonstrated experience in risk management and assessment, and development of practical mitigation strategies to address complex enterprise risks, preferably in an ICT or information security contextNotes: This is a temporary position available immediately for six months with the possibility of extension up to 12 months and/or permanency. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Our workforce is currently working remotely wherever possible. The successful candidate will be provided information on how to safely and effectively work remotely. A gradual return to the workplace is anticipated at a later date.
Assistant Director Construction and Planning Investigations
ACT Government, n Capital Territory
Details: Chief Minister, Treasury and Economic Development Directorate (CMTEDD) leads the ACT Public Service and provides strategic advice and support to the Chief Minister, Treasurer, Minister for Economic Development and the Cabinet on policy, financial and economic matters, service delivery and whole of government issues. The Directorate facilitates the implementation of government priorities and drives many new initiatives, including Access Canberra which provides a range of ACT Government shopfront and regulatory services. The Directorate is also responsible for Shared Services which provides financial, ICT and HR support across Government. The Director-General of CMTEDD is also the Head of Service.Division OverviewWhat we doAt Access Canberra, we play a key role in supporting a safe and vibrant city. We improve the way industry does business, and help protect and improve Canberra’s liveability. We actively engage in a risk and harm approach to compliance across a broad range of industry sectors to build a strong economy, safe community and sustainable environment.Access Canberra is unique to the ACT Government; we work across many different regulatory and customer service areas to support the delivery of regulatory reform and red tape reduction, drive government priorities and implement new initiatives. We help community organisations, business and individuals work with the ACT Government and constantly look for new ways to deliver our services.Who we areWe are a diverse, innovative and professional team of people who come from a wide variety of backgrounds. We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be.We value people with innovative and creative ideas, who communicate with candour and respect, and who have the motivation to drive projects from conception through to delivery. We are curious about each other’s work and always ask “who else needs to know?”What we offerInteresting and fulfilling work in a unique government environment where you can see the impact you have on the Canberra community.The opportunity to work with passionate, innovative and experienced leaders who encourage and support you to develop your interests and expertise.A flexible workplace with brand new, state of the art accommodation enabling activity-based work in a fun and creative environment.The Team you will work in:The Construction and Planning Investigations Team (CPIT) within the Construction and Planning Regulations section of the Construction, Utilities and Environment Protection Branch, is responsible for conducting investigations in relation to building and planning breaches under the Building Act 2004, the Planning and Development Act 2007, and the Construction Occupations (Licensing) Act 2004, in response to complaints received through Access Canberra.The CPIT, work alongside with the Rapid Regulatory Response Team (RRRT) and the Compliance Monitoring and Inspection Team (CMIT), to provide a holistic approach to ensuring proportionate and responsive regulatory programs and actions to improve the quality of building and construction in the ACT community.Duties/ResponsibilitiesThis role assists the Director in leading the CPIT team, and has the title and delegations of the Deputy Construction Occupations Registrar. In this role you will be responsible for a number of functions within a regulatory compliance area with a focus on building and planning regulation.You will be required to:Provide leadership and management of teams engaged in high level and complex regulatory compliance actions.Assist in the preparation of strategic and procedural advice on directorate, government and regulatory issues utilising high level data analytics.Prepare strategic and complex submissions, reports, briefs and correspondence in relation to a diverse range of matters on behalf of the Constructions Occupations RegistrarConduct investigations including gathering evidence, formal statements and taking proportionate and responsive action.Create and review evidence briefs, regulatory instruments under the legislation e.g. notice of intention to issue rectification orders, rectification orders, show cause notice and/or controlled activity orders.Lead a team in utilising professional judgement, statutory powers and the risk/harm based regulation model to proactively and reactively implement the regulatory regime.Assist in the direction and control of the day-to-day operations of the organisation to fulfil objectives and achieve goalsSupport the business unit to achieve team, organisational and Government goals.Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.Selection CriteriaYour suitability for this position will be assessed on your Skills, Knowledge and Behaviours, listed below, and how they relate to the duties/responsibilities above:SkillsProven ability to lead, monitor and develop a team of investigators within a regulatory environment.Experience in investigative practice.Demonstrated high level leadership skills resulting in working together to deliver collaborative and innovative solutions to complex problems.Demonstrated high level research, written and verbal communication skills.Demonstrated understanding of regulatory regimes, regulatory practice and legislative instruments.General knowledge and understanding of a risk-based approach to regulation.Knowledge Behaviour Proven ability to:Lead and manage teams and contribute to a positive team cultureDeliver outputs in a high paced and high pressure environment while maintaining a focus on the wider regulatory pictureManage stakeholders to build trusting, professional regulatory relationships.Demonstrated high level of self-awareness, integrity and behaviour aligned with the ACT Government core values.Eligibility/Other Requirements: EssentialCurrent driver’s licence.DesirableRelevant qualifications or experience in investigations/compliance/enforcement.Note: This is a temporary position available from 4 November 2021 up until 5 April 2023. This position does not require a pre-employment medical or a Working with Vulnerable People Check. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This position is in a workplace/s designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
Senior Director Network and Infrastructure Planning
ACT Government, n Capital Territory
The Senior Director Network and Infrastructure Planning is responsible for leading a team to develop the Transport Canberra Network and Infrastructure Plan, which is a two - five-year plan identifying future bus network plans and infrastructure requirements. The Senior Director leads a team that includes network schedulers and uses performance data and feedback from customers, ticketing and onboard bus systems to assist in developing bus network plans and schedules. As a senior leader within Transport and Canberra City Services (TCCS), this role requires a person who can inspire, energise and positively influence team and individual outcomes. The role is responsible for supervising, managing and motivating a team and providing appropriate support and guidance. Effective employee engagement skills are a key enabler in the performance of this role as is a values-based leadership style. This position requires a leader with a strong, considered and engaging people focus to successfully deliver and drive a culture of respect and a desire to achieve customer service excellence. The ideal candidate will possess an innate ability to draw on the right skills in a contextually and environmentally appropriate manner, align team performance and develop capacity to achieve organisational objectives. Model commitment to continual learning, encourage ongoing development and engaging the right people to the right roles. The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ and current and former ADF members are encouraged to apply.Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. This position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
Project Scheduler
Leidos, Canberra, n Capital Territory
Company DescriptionAt Leidos, we deliver practical solutions to the Federal Government’s most complex IT engineering problems. And, as a Prime Systems Integrator, these are often on a scale and variety rarely seen by other organisations.Job DescriptionAbout you We have a new opportunity for an experienced Scheduler to deliver a scheduling service to a new program in ramp up phase. You will be supporting meaningful programs which will enable and support operations of defence. This role will see you work in team of Project Managers and Australian Government stakeholders to develop and deliver scheduling capability and services across our Australian business. You will also assess project issues and with the project manager and senior stakeholders develop resolutions to the schedule to meet customer goals and objectives. A typical day will see you;Implement best practices across the program with regard to Scheduling and the service capabilityDevelop, monitor and review project schedules.Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers and other internal and external stakeholders.Assess project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.Manage the Program schedule and prepare the status reports.Analyse data and prepare reviews.Work with program management to plan and manage program resource requirements.QualificationsAbout You & What You’ll Bring The successful candidate will be able to effectively develop and manage multiple schedules for ICT services in a dynamic environment using a range of scheduling methods, including waterfall and AGLIE. This role offers autonomy and will reward the successful candidate who shows initiative and supports innovation. Leidos Australia has a supportive network of schedules who will be available to provide insight and support to new schedulers in the organisation.Ability to engage, lead and influence a complex set of stakeholdersDemonstrable ability to consistently produce excellent results in a complex environmentWorking knowledge of other related disciplines including forecasting and cost estimationExpertise in MS ProjectKnowledge in EVM and project financialsThis role will require the successful applicant to have an active Baseline or NV1 Security Clearance.Additional InformationWhat you'll love Joining a close-knit, supportive team and having empowering leaders; We will fund your PMI Accreditations and Training; A flexible work-place culture including RDOs, Paid Parental Leave benefits and more; Career growth and internal promotion - define your own future.