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Consumer Feedback and Engagement Coordinator
ACT Government, n Capital Territory
Our Vision: creating exceptional health care togetherOur Role: to be a health service that is trusted by our communityOur Values: Reliable, Progressive, Respectful and KindUnder current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.POSITION OVERVIEWCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/The Quality, Safety Innovation and Improvement Division is focusing on Canberra Health Services’ strategic approach to patient safety and quality with a focus on continuous quality improvements.The Division will provide strategic leadership, oversight and advice on Canberra Health Services’ Quality approach to deliver Exceptional Health Care Together and developing a culture of continuous quality improvement. This is achieved through:Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents and communicating themed patient safety issues and risks to the organisationContinually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs and the provision of information for service improvementBranches within the Quality, Safety, Innovation, and Improvement Division are:Patient ExperienceIncident ManagementNational Standards, Accreditation and Quality ImprovementClinical Analytics and InsightsThis role reports directly to the Director, Patient Experience. The Consumer Participation Team manages consumer feedback and engagement, patient experience survey and consumer handouts coordination. The team also supports the implementation and monitoring of the Partnering with Consumers Framework.ABOUT YOUCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.Behavioural CapabilitiesHigh level verbal and written communication, and interpersonal skillsHigh levels of emotional intelligence and self-motivation with the ability to work with a range of stakeholders and build strong, respectful relationships.Strong organisational skills with an ability to work independently and within a team environmentPosition Requirements/Qualifications:Relevant Recent experience in a clinical or operational environment within the healthcare sector including managing consumer feedback is preferred.Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.Please note prior to commencement successful candidates will be required to: Undergo a pre-employment National Police Check. Notes: This is a temporary position available for 11.5 months from 31 January 2022 to 27 January 2023 with the possibility of extension.For more information on this position and how to apply “click here” Note This is a temporary position available for 11.5 months from 31 January 2022 to 27 January 2023 with the possibility of extension. Career interest categories: Healthcare, Medical and Allied Services
Managers - Transport Licensing and Business Engagement
ACT Government, n Capital Territory
We work in a highly responsive environment where your priorities will change several times throughout any given day. We have diverse Government stakeholders and a broad range of clients whose licensing and registration needs are sometimes complex in nature – particularly under the current COVID-19 environment.In these roles you will need to be creative, agile and anticipatory to meet competing demands while supporting good governance. Your strong people and communication skills will help you manage key relationships and adeptly navigate sensitive, time critical and complex matters.One of our roles will use your strong liaison and negotiation skills to build a strong relationship with the rego.act (driver licence and vehicle registration database) team and manage timely implementation of new initiatives into the rego.act database.Two of the roles will use your ability to support teams in the delivery of risk based customer service contributing to road safety in the ACT.We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be. If you require extra supports to engage in the workforce due to a disability, if you are a veteran, or if you bring the life experience of a culturally and linguistically different background we are welcoming of your application.Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.Notes: There are three opportunities available:One opportunity to manage the driver licence medical management team – permanent.One opportunity to manage the licence and registration administration team - for a period of up to six months with a possibility of extension and/or permanency.One opportunity to manage engagement with the rego.act team and delivery of rego.act initiatives - for a period of up to seven months with the possibility of extension and/or permanency.A merit pool will be established for applicants who are found to be suitable – this pool may be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.