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Assistant Director Client Review and Response
ACT Government, n Capital Territory
Details: Are you a Human Services Professional with proven experience working in a diverse, fast-paced environment? Are you up for a challenge? Do you have experience in managing a dynamic team providing complaints and review services as part of a Human services environment?As the Assistant Director you will provide a key support role to the Senior Director of Quality Management Risk Review and Response. The role will work collaboratively across all levels with internal and external staff and agencies. At Housing ACT, we provide social housing and specialist homelessness funding to meet the needs and circumstances of low income and disadvantaged people.you will:Play a lead coordination role to ensure the readiness and responsiveness to the dynamic requirements of the role this may involve complaint investigate, recommend action and response to complaints.Provide leadership, management and team administration to ensure the delivery of a consistent high-quality service based on documented procedures and Key Performance Indicators.The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
Director of Nursing – Division of Nursing and Midwifery and Patient Support Services
ACT Government, n Capital Territory
Our Vision: creating exceptional health care together.Our Role: to be a health service that is trusted by our community.Our Values: Reliable, Progressive, Respectful and Kind.Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination dose by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.We are looking for a Director of Nursing who provides leadership, management and coordination of Nursing and Midwifery Clinical Support within the Division of Nursing and Midwifery and Patient Support Services (NMPSS).This position contributes to the overall vision and strategic planning of the Division and the wider Nursing and Midwifery workforce. The successful applicant will possess a high degree of drive, flexibility and change management skills. Excellent communication and interpersonal skills are also essential to this position as is an ability to engage with stakeholders and develop partnerships.Position OverviewCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/The Director of Nursing provides leadership, management and coordination of Nursing Clinical Support and Patient Support Services within the Division of Nursing and Midwifery and Patient Support Services (NMPSS). Additionally, the position contributes to the overall vision and strategic planning of the Division as well as ensuring that the clinical and non-clinical services deliver person-centred, safe and effective care. The successful applicant will be able to demonstrate the ability to provide direction and leadership for nursing and midwifery and patient support services in a complex service delivery environment that is staffed by multidisciplinary teams. Excellent communication skills are essential to this position as is an ability to engage with stakeholders and develop partnerships.About YouCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.Behavioural CapabilitiesTo be successful in this position, it is expected that the successful candidate will have the following attributes:Strong organisational and management skills with a high degree of driveAdaptability, flexibility, and resilience to accommodate change and provide responsive services to meet clients’ needsStrong communication and interpersonal skillsPosition Requirements/Qualifications:Relevant post graduate qualifications in advanced nursing or related field qualifications and a minimum of five years’ experience working professionally in health care setting is preferred.eligible for registration with the Nursing and Midwifery Board through the Australian Health Practitioner Regulation Agency (AHPRA)Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.Prior to commencement successful candidates will be required to:Obtain a Compliance Certificate from OMU relating to assessment, screening and vaccination processes against specified infectious diseases.Undergo a pre-employment National Police Check.