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Senior System Administrator
HAYS, Canberra Region, n Capital Territory, Canberra
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Senior System Administrator
HAYS, South Canberra, Canberra Region, Canberra, n Capit ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Client Services Executive
Teradata, Canberra, n Capital Territory
Client Services Executive. Location: Canberra. Industry Focus: Government. Position Overview. The Client Services Executive (CSE) is responsible for the overall Teradata Services business development and delivery of Teradata Consulting, Transactional and Managed Services within an assigned account, accounts, or industry, playing a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services to Teradata's existing and new target customers, across both Teradata and associated eco-system solutions, thereby contributing to business growth. You are highly respected for your knowledge, skills, and experience to meet our customers' business challenges through the use of data and analytics at scale. You are a good communicator with strong interaction with the customer understanding their needs, creating offers, and mapping existing assets to solve their business problems. You will be working in a combination of physical and virtual office environments, including home, office, and customer site. Local travel up to 70% is expected depending on the location of the candidate with respect to the customer(s) site(s). Some International travel may be required for training. Key Areas of Responsibility: Develop in-depth understanding of their customer's objectives, including the business, industry, company profile, business plan and key initiatives of the organization. Engage at all levels of the customer from the Senior Executives to the Database Administrator (DBA)Develop strong relationships and build advocacy with key decision makers at Customers. In conjunction with the Account Executive and other members of the account team (the Sales Quad), define and/or enhance the account plan and strategy including the development of opportunities that drive Annual Recurring Revenue growth and Services Revenue. Identify, develop, and own Services opportunities within their assigned accounts and industry. Own and manage the consulting funnel and pipeline of opportunities for their designated accounts or territories. This includes maintaining the funnel in Salesforce and actively updating opportunities. Engage with customers at all levels from Senior Executives to DBAs to outline how data drives value and provide thought leadership - building strong and long-lasting relationships. Position and drive the sale of Teradata Services per the Teradata Strategy and serve as the lead Teradata negotiator for proposals and contracts. Work with Program Managers and Project Managers to provide scoping, planning, cost estimating, and pricing of Teradata Consulting engagements within the overall Consulting portfolio for their account, in conjunction with the Teradata Consulting Manager/Director. Manage and own the development of proposals for Teradata Services, related Statements of Work and Bid Review documents. Direct, and support the execution and delivery of customer solutions from a services perspective, including participation in client steering committees, project audits and quality checks. Be the point contact for issue resolution and managing escalations. Be responsible for the Teradata Consulting forecast, orders, revenue, profit, engagement planning, engagement execution, engagement quality, and client satisfaction. Work with Project Managers and Practice Leaders to qualify skills and training required to meet your customer's needs. Work with Global Development Centers (GDC) to position cost effective offshore/dual shore opportunities and engage GDC resources during positioning, selling and delivery where appropriate. Provide direction for solution implementation engagements, of moderate to high complexity, or a collection of multiple projects. Act as a Program Manager/Director as required. Education and Experience Required: BS, MBA, or MS in business, technical or professional discipline or equivalent work experience. 10 plus years IT industry or related experience, with an IT worldly perspective. An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business. Passion to win, entrepreneurial, high energy, responsive and results driven. Proven experience in customer relationship management. Consulting selling experience with a vendor or consulting firm is preferable. Experience and ability to work in a matrixed organization. Business management experience including engagement management experience with multiple project streams and complex EIM or Analytics implementations. Experience in other competitive products. Knowledge in Open Source Analytics, DB2, Oracle, Analytics Appliances, to be able to draw comparisons with Teradata. One or more Industries experience, ideally in industries such asRetail/Healthcare/Manufacture industries. Strong consultative, communicative, writing, and presentation skills. A people, customer, and team orientation. A motivated, proactive, organized and self-starting attitude and working style. Strong personal and team goal orientation. Expertise in developing and delivering working documents that communicate and corroborate complex ideas. Strong planning and organizational skills. Demonstrated consultative approach to business problem solving internally or with the client/prospects and/or partners. Experience identifying key business opportunities and initiatives, solutions, and overall strategy for meeting business objectives. Ability to scope and create action plans through business needs analysis which include critical thinking and analytical reasoning that identifies the business opportunity with the most compelling ROI analysis, business benefits, acceptable risk profiles, and success factors. Experience in capturing business opportunity insight and experiences, documenting lessons learned and best practices for re-use. OTHER ATTRIBUTES: Operates with an appropriate sense of urgency. Innovative and resourceful. Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment. Ability to influence and coach others. High level of personal integrity. Have a proven high level of initiative, self-motivation, and enthusiasm. Thinks strategically and laterally when making decisions and solving problems. Ability to transform strategy into results. Excellent presentation, communication, and interpersonal skills. WORK ENVIRONMENT: Team focus - works with a sales team, Customer Success, Solution Engineering, and shared services support teams where results are based on cooperation with and/or influence of others. Results orientation focuses on results and success, conveying a sense of urgency and driving issues to closure. Meeting deadlines and produce high quality work. OTHER REQUIREMENTS. All applicants must be an Australian citizen and be able to obtain a Federal Government security clearance. Teradata is an equal opportunity employer in all aspects of our business. We are excited by the unique qualities, abilities, and perspectives each person brings, and candidates are considered on all the fundamentals they may bring to the role and the team. Our Company. Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data. At Teradata, we are leading the data era. As enterprises address today's digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs. Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well. Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organizationregardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency. As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today's challenges and reimagine tomorrow's world.
Senior System Administrator
HAYS, North Canberra, Canberra Region, Canberra, n Capit ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013
Senior System Administrator
HAYS, Parkes, South Canberra, Canberra, n Capital Territ ...
Senior System Administrator | Permanent Position Your new company An exciting new opportunity is available for a Senior System Administrator on a Permanent basis at one of Canberra’s leading IT solution providers. Your new role As a Senior System Administrator, you will understand the demands of the position, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability for our managed services with exceptional communication from start to finish. Responsibilities Provide desktop, server, application, infrastructure and network support to a variety of clients both scheduled and reactive Assisting with project & BAU activities Assisting clients with support requests; migrations, installations, hardware builds and troubleshooting etc. Assist in the service acceptance process Deliver high quality and timely levels of service to clients by providing excellent customer service Enter all ticket and time entries into the Netier CRM database (ConnectWise) Maintenance of the CRM database and ensuring all clients and ticket information is up to date Maintain a rotational position on the after-hours support phone roster Escalation Management Provide an escalation point for all level 1 and 2 incidents, problems and service requests Assist the Service Manager in developing and enhancing existing Escalation Management processes Provide a primary point of escalation for the service team What you'll need to succeed Experience in IT support IT qualifications or experience in IT support Windows support and troubleshooting experience – Windows 7- 10 Networking fundamentals knowledge, CCNA or equivalent knowledge preferred Windows Server management (2008 to 2016) MS Active Directory/Exchange/SQL Virtualisation – VMware (preferred)/HyperV/AHV(preferred)/KVM Excellent communication, time management and organisation Ability to adapt to a fast paced, changing priorities and technology environment What you'll get in return Working simultaneously across a diverse range of interesting projects in a high performing and collaborative work environment. Security clearance is not needed. (Must be eligible to obtain one if needed) Flexible work arrangements - to work on a rotational roster. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call now on (02) 6257 9802 or email Sandeep.Gunawardenahays.com.au If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion on your career. LHS 297508 2586013