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Service Account Manager (SAM) - Canberra
Dell, Canberra, Any
Service Account Manager (SAM) - CanberraDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Service Account Manager on our Canberra Team . Join us as a Service Account Manager on our Account Management Services team in Canberra to do the best work of your career and make a profound social impact.As a SAM you are passionate about helping your customers achieve transformational business outcomes which drives each interaction you have with your customers. You have ownership of your customer relationships and experiences which enables you to provide personalized support based on the needs of your customers. A SAM builds relationships with customers to become a support services trusted advisor focused strategically on the total customer experience and customer satisfaction. As a resourceful, creative, and curious individual, you build networks within Dell Technologies to enable you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities. You will be responsible for the account management of multiple customers that utilize our highest levels of Support entitlement options. What you'll achieve As Service Account Manager, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers' needs while driving continuous improvement and developing monthly business reviews. You will:Function as the single point-of-accountability for service activities and complete problem resolution in a complex technology environment.Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools.Collaborate with Dell Technologies resources and customer during escalations.Communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and use data to build a compelling account plan and strategy.Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Lead meetings with an executive level audience and articulate a forward-thinking account plan.Perform onsite customer visits as necessary.Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsStrong communication skills (written, verbal and listening)Complex problem solvingAbility to influence cross functionally and in a matrix environmentGood understanding of storage conceptsDesirable RequirementsITIL FoundationMinimum NV1 Security clearance8+ years relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 6+ years related experience with a Master's Degree; 3+ years related experience with a PhD, or equivalent experience.Here's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .Salary: . Date posted: 11/13/2021 04:54 PM
Assistant Director, HR Advice and Business Partnerships
ACT Government, n Capital Territory
Our Vision: creating exceptional health care together.Our Role: to be a health service that is trusted by our community.Our Values: Reliable, Progressive, Respectful and Kind.Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination dose by 29 October and be fully vaccinated by 1 December 2021.In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.Canberra Health Services are looking for an enthusiastic and experienced Human Resources (HR) practitioner. The successful applicant will be responsible for leading a team to provide advice and assistance to HR Business Partners, Managers and Executives, with significant experience in case managing complex workplace issues. This position provides an opportunity to lead and implement business-focused improvements to HR services in a supportive team environment.Position OverviewCanberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/The People and Culture Division is responsible for providing strategic leadership and operational implementation of human resource strategies relating to a diverse range of human resource and industrial relations functions across Canberra Health Services.Working closely with other Canberra Health Services Division’s the People and Culture portfolio delivers strategically aligned workforce solutions in areas including change management, diversity and inclusion, learning and development, industrial and employee relations, pay and benefits, rewards and recruitment.The Division also plans, designs, communicates, and monitors Canberra Health Services’ Workforce Strategy with a focus on building organisation and change management capability, and providing workforce data to support strategic decision-making to enable Canberra Health Services to deliver on its strategic agenda. Quality expert advice and support is provided through the People Strategy and Services integrated teams.Canberra Health Services People and Culture are looking for an enthusiastic and experienced Human Resources (HR) practitioner. The successful applicant will be responsible for leading a team to provide advice and assistance to HR Business Partners, Managers and Executives about the employment framework, managing complex workplace issues and general HR matters.About YouCHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.Behavioural CapabilitiesStrong organisational skills with a high degree of drive.Adaptability and flexibility to accommodate competing demands.Sound communication, liaison and negotiation skills.Experience and skill in leading an effective team leader and contributing to building a successful team dynamic.Prior to commencement successful candidates will be required to:Undergo a pre-employment National Police Check.
Assistant Director Data Analytics
ACT Government, n Capital Territory
The ACT Ambulance Service Clinical Governance Unit (CGU) is seeking an individual with strong data analytics experience with large complex data sets to drive intelligence-led risk based decision making to ensure optimal service to our community. This position will gather, filter, and clean data sets to provide reports, briefs and submission papers on behalf of the Chief officer Ambulance for senior internal and external stakeholders.This position will contribute to ACTAS by assisting with evidence based insightful conclusions from the data to improve our strategic and operational planning, as well as overall service delivery. Ideally, this position would suit an individual with prior experience with Data Warehouses using scripting and reporting tools such as ‘SQL Queries’, ‘Python’ and ‘Power BI’. Eligibility/Other RequirementsA Diploma, Advanced Diploma or bachelor’s degree in a field relevant to the role is desirable.A Computer Science background and/or 2+ years in a data analysis role would be highly desirable. This position requires a Working with Vulnerable People Check.The position may be required to work as part of an incident management team including during weekends and out of hours in response to major emergencies.Notes: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.
Junior systems administrator - enterprise data warehouse
Department of Home Affairs, Canberra, n Capital Territory
Contact: [[hiringManagerName]] Phone: Period of Vacancy: Ongoing Number of Vacancies: Several Applications close: Tuesday 16 November 2021 at 11:59pm (midnight) - AEDT. Late applications will not be accepted. Who can apply: Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. About the Department of Home Affairs: Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united. Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life. Click here to see What we offer The Department of Home Affairs is responsible for centrally coordinated strategy and policy leadership in relation to domestic national security arrangements, law enforcement, emergency management, counter-terrorism, social cohesion, the protection of our sovereignty, the integrity of our border and the resilience of our national infrastructure. The Australian Border Force, an operationally independent body within the Department of Home Affairs, is Australia's frontline border law enforcement agency and Australia's customs service. The Australian Border Force's mission is to protect Australia's border and facilitate the legitimate movement of people and goods across it. Overview of the Branch and Section: The Intelligence, Identity and Biometrics Systems (IIBS) Branch works collaboratively with business areas to support the Intelligence, Identity and Biometrics capabilities. IIBS Branch is responsible for the delivery of critical ICT systems capability to business areas undergoing significant growth and change. IIBS Branch is responsible for: Managing the technical delivery of the Intelligence, Identity and Biometrics Program of work Providing enterprise level data and business reporting services on behalf of the Department Providing ongoing maintenance and support for Intelligence, Identity and Biometric Systems. The Enterprise Data Warehouse (EDW) Section helps to enable the Department of Home Affairs' vision of a secure Australia that is prosperous, open and united. Through the Connected Information Environment (CIE), the Data Warehouse Section delivers and runs products and services which are integrated, timely and accurate. These products and services are used across the Portfolio and by our partners to identify threats, manage risk and deliver services and operations. About the role: The Enterprise Data Warehouse platform is a complex and mission critical capability. It provides the foundational data, analytics and risk services and applications that are critical to many business functions across the Department including visa processing, traveller clearance, cargo clearance, intelligence and integrity. A key component of the Enterprise Data Warehouse (EDW) is the suite of Teradata and Extract, Transform and Load (ETL) and Business Intelligence products which store, load the data and enable the information to be reported. Enterprise Data Warehouse (EDW) Section is looking for Junior Systems Administrators that can undertake systematic analysis and arrive at accurate solutions based on evidence when assisting with the resolution of issues and provide ongoing support and maintenance of Data Warehouse systems. This position requires the occupant to be willing to be placed on an on-call roster and to be available to work after hours as required. Our ideal candidate: Our ideal candidate will be enthusiastic and able to manage competing priorities and meet deadlines. The Enterprise Data Warehouse Section is seeking candidates that are experienced in the Teradata and Data Stage products. The role will assist in managing systems risk issues, undertaking complex technical testing and developing technical documentation, analysing systems defects, impacts and designing resolutions. Specific duties/responsibilities: Undertake problem solving and incident resolution and demonstrate an understanding of change control and release management procedures Provide advice to the manager of the CIE BAU team on issues and trends that may impact on the smooth running of the CIE/Teradata platform Conduct defect analysis, impact assessment and the design of fixes Undertake issue resolution and the provision of supporting advice Maintain and develop technical documentation Support knowledge transfer and ensure that systems are properly documented. Role requirements/qualifications: The successful applicant will be required to be available to work after hours as required. Highly desirable Analytical and troubleshooting skills to investigate and resolve technical incidents and problems Willingness to learn and the ability to work well as part of a team. Good communication, networking and engagement skills Experience in the following: Teradata IBM InfoSphere Suite High level understanding of SQL ITIL Principles. Applicant response: As part of your application, you will be required to prepare a response document (minimum 11pt font in MSWord or PDF format), which you will upload in the next section. Please ensure you read the instructions carefully, noting failure to address identified requirements may lead to your application being deemed ineligible. Please provide a Statement of Claims addressing the following: (Maximum of 1000 words) How your skills knowledge and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievement that demonstrate your ability to perform the role Please address the Work Level Standards referring your responses to the capabilities below: Contributes to strategic thinking Achieves results Supports productive working relationships Display personal drive and integrity Communicates with influence Demonstrates professional or technical proficiency How to apply: Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification. You are required to submit your application in Home Affairs' online recruitment system (ourPeople). As part of your application you will need to provide: Your CV Your Applicant Response document Details of referees Include your full name and the Requisition Number - [[id]] in the footer of any documents being uploaded. Eligibility and Specific Conditions of Employment To be eligible to work with the Department of Home Affairs you must: Be an Australian Citizen Fulfil the Department's minimum requirements by satisfactorily answering all screening questions during the application process Obtain and maintain the required AGSVA clearance Obtain and maintain a current Employment Suitability Clearance Satisfy a probation period Undergo a health assessment (if applicable). Technical Assistance If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to Recruitment () including screen captures if necessary. A response will be sent during business hours. Notes: Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. Information about employment in the Department of Home Affairs, and advice on how to apply for vacancies can be obtained from the Department's website at If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: