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Personal Banking Service Consultant
Macquarie Group, Canberra, n Capital Territory
Are you passionate about delivering exceptional client experiences? Join our supportive, high performing team in a fast moving and ever-changing environment. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management, in order to work to deadlines and meet our customer's needs. You will take ownership of customer queries and liaise with multiple teams internally to provide an exceptional experience for our customers, every time.As a passionate people person, you'll also bring the following skills and experience: Experience in a contact centre role within the Banking or Financial Services sector or another highly regulated industry. An understanding of banking or financial services is advantageous, though not essential. Professional and engaging communications skills. Genuine commitment to delivering exceptional outcomes for clients. Strong systems experience and an ability to follow processes. The ability to problem solve. A high level of attention to detail: If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply today. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. AboutBanking and Financial Services. Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion. The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.