Super SA is a superannuation fund provider who, for 119 yearshas been helping South Australian government employees secure theirfinancial future.We’re dedicated to championing the financial well-being ofSouth Australians and passionate about helping members to livetheir best life in retirement. Our long-term success is largely dueto the talent and expertise of our people. We strive to create anenvironment that is supportive, safe and secure. Our work cultureis positive and inclusive, so that our people benefit from arewarding and enjoyable work experience.The Superannuation Administrator, Member Operations hasextensive contact with internal and external customers. Thisrole is responsible for maintenance of financial data, accurate andtimely administrative services across various superannuationschemes and products for members and stakeholders.In this role, you will: Provide timely and efficient administration of accounts, including establishment of new member accounts, payment of benefits and the processing of contributions and investment switches for investors in an accumulation superannuation scheme, account based pension and recipients of a defined benefit and/or income protection pension. Proactively resolve issues, either in writing or by telephone, regarding existing accounts with both agency staff, and members in a professional and courteous manner. Develop high quality solutions and accurate outcomes for customers in a timely manner to build positive customer relationships. Ensure the accurate delivery of customer service standards and response times, while liaising with a variety of stakeholders, including other government agencies, private industries and the public.To be successful in the role, you will have: Extensive customer service experience – engagement with customers via telephone, email and face to face Experience with Microsoft Office, particularly Word and Excel, and in using multiple software programs/databases at once Demonstrated experience in the superannuation or financial services industry Ability to understand how to calculate the ETP components of a superannuation benefit, and taxation payable. Ability to work on multiple tasks and to prioritise those tasks to meet deadlines in a fast paced environment.Special ConditionsRecommended applicants are subject to satisfactory criminalhistory check in accordance with the DTF Pre-Employment ScreeningPolicy and Procedure and every three years thereafter.Out of hours work and intrastate/interstate travel may berequired.Multiple temporary roles.RemunerationASO3 - $66,590 - $70,968 pa