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Location: Melbourne | Eastern Metropolitan Job type: Full time, Part time Organisation: Monash Health Salary: Salary not specified Occupation: Nursing Reference: 64850 Job posted: 23/01/2024 Closes: 30/04/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: Matthew Parker - [email protected] Reference: 64850 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Eastern Metropolitan Working in healthcare has never been more important or meaningful. Our Journey - Early in Life Mental Health Services (ELMHS) at Monash Health Early in Life Mental Health Service (ELMHS) provides care for young people who are experiencing emotional, behavioural or mental health problems. ELMHS offers assessment and treatment for infants, children and adolescents from 0-18 years in the southern region. Offering inpatient and community treatment, individual, family and group based treatment, we work with people experiencing difficulties with anxiety, depression, school refusal, eating disorders, self-harm, suicidal ideation or psychosis. ELMHS is committed to providing mental health services and support to children, young people and their families/carers across the following Services:Perinatal & Infant Inpatient Unit (PIIU) is a six bed Inpatient unit providing mental health interventions to antenatal clients (expectant mothers) and Postnatal clients admitted with their infant dedicated to providing best patient-centred care and recovery-focused care to mother and infants (under 1 years of age) along with their families.  A great opportunity to work in collaboration with a multidisciplinary team in an environment that fosters growth, learning and further development of clinical skills.OASIS Child Neuropsychiatry Inpatient Unit is an eight bed state of the art facility housed in MCH providing emergency and planned assessment admissions for children (aged up to 12) with neuro development and psychiatric disturbance. The model of care is designed to admit the child with a parent / carer to provide greater opportunity for dyadic and family interventions to achieve better outcomes.Stepping Stones (SS) Adolescent Inpatient Unit is a 15 inpatient beds and 5 transition (day) beds state of the art facility also housed in MCH offering Mental Health interventions to adolescents (aged 12 to 18) who present with acute and severe mental health problems, associated high risk factors and have difficulty maintaining their own safety and the safety of others.Grow your Career in ELMHS We are seeking suitably qualified nurses who are passionate about and have demonstrated experience in Paediatrics and Mental Health, to become a valuable part of ELMHS. Current Career opportunities available are:Registered Psychiatric Nurses – available across PIIU, Oasis AND Stepping StonesAssociate Nurse Managers – available in PIIU, Oasis AND Stepping StonesThese are Ongoing Full or Part Time positions with availability to work across 24/7 rotational shifts. When applying clearly highlight in your Cover Letter, which opportunity and Unit(s) you are interested in. What you bring: Relevant Postgraduate Qualifications in Mental HealthCurrent clinical mental health nursing experience Demonstrated clinical leadership experience for ANM rolesCurrent AHPRA registrationAbility to work legally in AustraliaAn advocate of Monash Health’s Strategic Guiding Principles Flexibility to work across a 24/7 rotating rosterFor more detail per Role/Unit, please refer to attached PD’s.In Return, Ours is a connected team with strong shared values and an unwavering commitment to provide mental health services and support to children, young people and their families/carers experiencing emotional, behavioural or mental health problems. Ours is also a highly skilled, passionate and collaborative team working closely with our multidisciplinary teams in our unwavering pursuit of excellent in mental health for young people and their families. There is no better time to join us and here’s just a few reasons why:Purpose built inpatient with two facilities located within Monash Children’s Hospital (MCH)First dyadic and family interventions to achieve better outcomes for children (0-12)leadership team fostering high performing talent and career progressionopportunity to work close to home whilst you advance your clinical or leadership careerlifestyle change with access to the many jewels of Melbourne’s south-east livingjoin Victoria’s largest public health service employing over 22,000 people across a range of specialitiesLots of benefits including access to salary packaging options increasing your take-home pay, onsite subsidised staff car parking, gym on certain sites, uniform and a comprehensive Employee Assistance Program (EAP).For more information about Monash Health visit our website at www.monashhealth.org How to Apply Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).  For information including how to apply and probity check requirements, please refer to attached ‘Application Guide’ located under Position DocumentsPlease note, applications will be screened upon receipt and selection activity may commence prior to the closing date. Search our Facebook community 'Nursing and Midwifery Careers at Monash Health' to be part of an online group; keep updated with recruitment tips and opportunities at Monash Health. 

As the Sales Manager Auto After Market, you will manage the development of market-focused, channel strategies designed to grow our key customers and develop new business.What You Will Do Lead and develop a team of sales professionals to:RETAIN current customers by building lasting customer relationships based on valueGROW current customers as our priorityGAIN new business via suitable channel partner in alignment with their strategic roadmapProactively manage the performance and development of team members in line with their Strategic Sales Excellence (SSE) objectivesContinuously enhance the value proposition to the market by understanding and leveraging company's Capabilities, Insights, and resources.Develop and execute key account plans that outline customer strategies, requirements, sales forecasts, customer satisfaction and continuous improvement objectives.Customer Intimacy and Partnership - in-depth knowledge of their focused customer set, with enriching relationships with critical stakeholders across Customers and Industry.Grow the team and talent - create an empowering and engaging feedback-based work environment that enables the team to perform and grow to their best.Understand our customers end markets, sales strategies, and channelsIdentify and recommend growth strategies based on customer and market experienceBachelor's degree required; Qualifications in the field of Business or Commerce preferred8+ years premium product/service Sales and Sales Leadership experience and understanding of distribution channel management, preferably within Retail, Automotive, or related sectors.Demonstrated success in leading teams to effectively communicate and align the value proposition with customer buying motives and requirements, yielding tangible results.Willingness and ability to travel to customer meetings, tradeshows as necessitated by the business, selling activity and to support the teamStakeholder engagement - consultative & collaborative to lead through influenceStrong sense of initiative, curiosity, and drive to grow a team of professional sales representativesStrong business acumen and strategic vision and an openness to take creative and entrepreneurial steps to grow the business.Strategic capabilities and ability to advance step change in organisation performanceBe a permanent resident or have permanent work rights

BASIC QUALIFICATIONS- 3+ years of relevant experience in maintaining a DC or a Critical space facility.- Demonstrated verbal and written communication skills.- Demonstrated leadership, stakeholder and organizational skills.- Attention to detail with proven ability to prioritize in complex, fast-paced environment.- Familiar with the concepts and interaction of - Service Management systems (Problem and Change).- Experience in Project Management disciplines.- Experience with the development and review of MOPs & SWMS for planned works.- Physical Security protocol awareness.- Computer literate, confident with Office Suite.- Candidates must possess a valid driver's license and their own vehicle to travel between sites.DESCRIPTIONAmazon Web Services (AWS) offers an exciting environment, encouraging creativity and personal development while maintaining computing environments in a secure, scalable, and cost-effective manner. At Amazon, we want you to progress, so come and work for the world's most Customer-centric Company.We are looking for an Engineering Operations Technician (EOT) that will responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.The DCEO team deliver the world's best data center services across the globe for AWS. In the EOT role, you will be responsible for risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. We are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Engineering Operations Technicians support the data center building and the critical infrastructure that keep it running.In AWS you will have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team.Some of the key responsibilities you will undertake are:Operations:- Participate in a 24x7 shift roster.- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.- Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.- Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.- Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.- Establish documentation relevant to business & facility operations.- Responsible for the installation of the racks and the provision of power/cooling within it's constraints.- Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Assist in the design, implementation, commissioning and build out of new facilities.- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.- Management of the Facility assets and the provision of infrastructure & inventory asset management.- Attend and participate in regular Construction & Operational Meetings as required.- Familiar with Work Order compliance to ensure all contractual SLA's are achieved.- Interface with Infra Ops management for day to day operational requirements.- Assist in recruiting efforts.- Assist in the the resolution of any infrastructure engineering or services issue.- Delivery of exceptional customer service and satisfaction.** For more information on our data centers please visit https://aws.amazon.com/compliance/data-center/data-centers/We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience.- 3+ years of Data Center Engineering/ Operations/ Critical Infrastructure Experience. (desired, but not essential) - 3+ years of Data Center Management Experience, preferably in a Colocation or shared Data Center service provider (desired, but not essential)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM

Job Number 24054823Job Category Rooms & Guest Services OperationsLocation Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESLeading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.Managing Property Operations Function(s) • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed.Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements.Managing Profitability • Assists in performing required annual Quality audit with GM & RD. • Ensures a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Ensures orientations for new team members are thorough and completed in a timely fashion.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 10:13 AM

If you’ve ever considered catapulting your career in the aviation industry – now is the perfect time to take off with Jetstar’s Boeing 787 Mid-Life Renewal Program as we embark on a new era of redefining our Boeing 787 fleet to enable longer-haul, low-cost flying. Join us as we soar to new heights!The Opportunity Jetstar is currently looking for a suitably qualified Lead Technical Specialist to act as the focal point for multiple OEMs, MROs, and Part 21 organisations to ensure a smooth transition of technical services function between Boeing Programs and operations is delivered. This role is vital in providing coverage for all aspects of Technical Services and minimising impact on operations due to the Program.In this position, your responsibilities will span all critical areas, including aircraft systems, avionics, cabin, mechanical systems and structures. You will need to demonstrate strong leadership by collaborating and partnering with various Jetstar internal and external stakeholders.                                                       Reporting to the Boeing Technical Services Manager, responsibilities for this role will include:Acting as the B787 CAMO technical focal, ensuring safe, reliable, and compliant management in accordance with Jetstar’s policies and procedures. Liaise with relevant vendors to develop and embody design changes to the fleet to support modifications and enhancements, including but not limited to Cabin, Avionics, Structures, Mechanical Systems and e-enabling. Technically assess service literature from a large range of regulators and Original Equipment Manufacturer (OEM) documentation.Make strategic decisions on modification programs (based on safety, reliability, and compliance) for the fleet and oversee them from initial assessment through pre-planning and post-embodiment effectiveness review.Provide technical advice, documentation, and AOG support when required to support the Maintenance Operations Centre and Jetstar Part 145 AMO.Work with internal and external stakeholders to identify and actively manage all fleet reliability and safety threats.Work with MRO Technical Coordinators to support heavy maintenance checks with technical expertise and advice.To be successful in this role, you will possess the following skills & experience:Prior experience in major aircraft modification or EIS/EOL projects.Strong experience leading ITCM, PDR, CDR, and FAI for aircraft seat and/or cabin modifications.Qualifications as a Professional engineer (degree) or Aircraft Maintenance Engineer with a minimum of 4 years relevant experience post completion of education.Technical experience working with the Boeing 787.Ability to communicate & negotiate effectively with internal and external stakeholders.Process-driven, with experience in constructing new processes to deliver business goals.Highly motivated with a learning mindset.Able to build effective working relationships.Experience in TRAX Maintenance Information System. What’s in it for youOur team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Access to a range of salary packaging and leave benefits.As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.Structured programs and resources to support your health and wellbeing and development.Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.Salary: Inquire. Date posted: 03/31/2024 08:25 AM

BASIC QUALIFICATIONS - Bachelor's degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess demonstrable leadership and problem solving skills. - Be a motivated, highly dependable individual with limited oversight. - Ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities. - Ability to carry new design concepts through exploration, development, and into deployment/mass production. - Ability to define data center system-level architecture, specify/document performance and equipment requirements to vendors and contractors, communicate conceptual designs, and create/maintain project documentation before, during and after construction - Ability and willingness to think outside of the box to find creative and innovative solutions prior to and during the construction process to reduce costs and schedules with no impact on quality and reliability. - Possess excellent communication skills and have an attention to detail, and be able to maintain high quality standardsDESCRIPTIONThis position will be based in Melbourne. The Data Center Construction Manager (CM) is responsible for managing some of the most technical, cost efficient, and fast paced construction project schedules achievable. Amazon Construction Managers are constantly challenged to drive continuous improvement and deliver the highest quality, most technically efficient data centers in the world.As a Data Center CM you will be a part of highly creative, efficient team tasked with tackling the most fascinating and challenging problems in building Amazon data facilities. Amazon CM's are always at the forefront of the construction industry in terms of innovation, and maintain a focus to deliver the most innovative products to our customers.Our data centers are industry leading facilities in terms of energy efficiency and cost effectiveness. The Data Center CM is ultimately responsible for the day to day construction oversight and management of the contractors. The CM will also be utilized as a leader in their specific discipline (construction management, building services, architectural, electrical or mechanical engineering) and be responsible as a team member for delivering construction of some of the most sophisticated electrical and mechanical systems in the world.At Amazon we leverage unique opportunities presented to us by owning everything from the substation, to the server, and back to the cooling towers. We are diverse, upbeat, creative, team-oriented construction professionals working on a daily basis to develop data centers that are changing the face of data facilities.Responsibilities of the Data Center Construction ManagerAt Amazon we are a global team responsible for the design and operation of industry leading, geographically diverse, large scale critical facilities. Each team member is a highly motivated individual with demonstrated construction management and analytical expertise in the areas of complex, mission critical facilities. Daily responsibilities will include all aspects of the entire data center lifecycle construction starting with the site feasibility, through the procurement of the design teams and design review, daily construction oversight, and commissioning of completed facilities.The Data Center CM will be responsible for:- Project management and oversight of construction related activities for new builds or general capital projects in Melbourne. This will include the ownership of the project scope, timeline, and budget.- Driving costs down and schedules shorter while maintaining quality.- Provide Construction Management for specific initiatives aimed at increasing the resiliency of our data centers.- Review of constructability of electrical and mechanical system and buiding designs associated with the construction of new data centers or the optimization of existing data centers.- Creation of project scope and equipment requirements, assist with request for proposals, and capital requests.- Total project quality including the assisting with commissioning and integrated system testing and oversight of the execution of the project.- Issue/Manage the Request for Information process during construction and coordinate construction administration with engineers- Recording and reporting key metrics to team members and management.- Concurrently managing multiple projects including new data center building and capital improvement projects associated with existing data centers.- Operational support of installed facilities including review of procedures, best practices, and maintenance initiatives.- Be a leader within the group as well as within internal and external teams that support the data center.- Travel to datacenter sites for electrical systems audits, mechanical system reviews, constructability reviews, startup testing, and full commissioning, as required.- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearancesKey job responsibilitiesDeliver high quality low cost Data Centers for the AWS Cloud. Our Construction Managers are highly skilled professionals with a passion for delivering for Customers. A day in the lifeAWS Construction Managers lead the delivery of our Data Center projects. They work closely with Internal Stakeholders and Contractors, resolving project issues, managing RFIs, Change Orders and other key delivery functions. Our CMs spend the majority of the week on site working closely with our vendors to drive project outcomes.We are open to hiring candidates to work out of one of the following locations:Melbourne, AUSPREFERRED QUALIFICATIONS - Experience directly related to the design or construction of large data center facilities, either colocation or client owned/operated. - Previous vendor and contractor/subcontractor negotiation and management skills associated with construction and project execution. - Experience with fast track design/build projects and or multiple significant upgrade projects. - Experience with large scale technical operations or compute farms. - Knowledge of Australian building codes and regulations including Fire Codes, Building Codes, Energy Efficiency Codes, Sanitary Codes and Safety Codes. - Knowledge and experience with large scale mechanical and power systems. - Experience in power and mechanical system reliability and risk assessment studies (SPOF) - Experience with mechanical air handling units, power management and power monitoring systems - Work experience with global international companies, both in larger APAC region and within US based organizations.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM

Who we are Brightly, a Siemens company, is the global leader in intelligent asset management solutions, enables organizations to transform the performance of their assets. Brightly's sophisticated cloud-based platform leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the entire asset lifecycle. More than 12,000 clients of every size worldwide depend on Brightly's complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. Paired with award-winning training, support and consulting services, Brightly helps light the way to a bright future with smarter assets and sustainable communities.About the RoleBrightly is a global software company and is part of the Siemens Smart Infrastructure Group. Brightly specializes in cloud-based Enterprise Asset Management (EAM) solutions. Brightly is experiencing extraordinary growth globally and is currently expanding in the Asia Pacific (APAC) region. The Senior Sales Executive is a position within the sales organization responsible for growing and managing new business by representing a large portfolio of the Brightly suite within a group of large & strategic prospect accounts. In this role, you will be engaging with your given high value account territory while adding insight and value through all client interactions. Through this business development relationship, you will uncover, qualify, manage, and close new business opportunities within your given accounts. We are looking for an ambitious, resilient, persistent, competitive person who is also relationship oriented, organized, confident, goal oriented, optimistic, and smart. It is important to have a value-added mindset and be willing to continue to learn and be curious.What you will be doing• Achieve quota through new sales with each prospect account.• Prepare and execute strategy and tactical plans.• Strategically target a minimum of 25 prospects per year to proactively engage with to develop opportunities.• Selling a full suite of tools which come together to complete a vision and partnership picture for our clients.• Outbound prospecting for new client acquisition in the given territory.• Have excellent communication and negotiations skills and be customer service oriented. • Having insight and perception to navigate the software sales process at the C-Suite level and in complex decision-making environments with multiple decision makers successfully. • Capable of selling a long-term vision for clients balanced with near term actions and milestones with clearly defined return on investment milestones.• Set and track sales account targets, aligned with company objectives. • Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all sales, company, and client needs are met.• Closes sales by building rapport with potential prospect; explaining product and service capabilities; asking pertinent discovery and qualification questions, overcoming objections from prospects.• Project Manages the procurement process for our prospects to allow for urgency and predictability• Updates job knowledge by participating in professional development opportunities.• Maintain strong relationships with existing clients and seek avenues to gain new potential clients.• Seeks out opportunities to work on projects/tasks/mentoring that impact the entire team.• Provides thought leadership in the given vertical/territory through speaking engagements.• Stay current with changes and developments in the software as a service and educational service industry. This includes gathering competitive information on products and services to share this information with the product development, marketing, customer service, and the executive teams.• Travel required as needed (up to 40%)What you need• 10-15 years of Sales experience • Demonstrated experience closing individual ARR of 500,000 to 2 million• Linea & infrastructure asset management experience (Roads, Rail, etc)• Government (Local, State or Federal)• Experience building rapport with Senior ExecutivesWhat does success look like• Meeting/Exceeding quota• Meet accelerated targets• Paid full On Target Earnings (OTE)• Ownership of executive contacts across accounts• Speaking engagements at trade shows and events• Respected in the Government sectorThe Brightly cultureService. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.Together we are BrightlySalary: . Date posted: 04/08/2024 02:37 PM

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment.This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications and platforms. We are expanding our team to Melbourne, Australia and are looking for an experience technical manager to help us kickstart operations in this region.As a manager you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state of the art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situation and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good!Important! Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities- Manage, recruit, interview, hire, coach and mentor directs.- Ensure directs are up to date with with company, policies, procedures and regulations, while meeting established productivity targets.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).- Create and maintain a healthy and positive work culture.- Implement, establish and meet departmental and company goals to improve business outcome.- Identifies problem areas and works to implement solutions to effectively resolve them.- Evaluate employee performance and systems to identify trends and recommend improvements.- Contributes to team efforts as needed to achieve desired results.- Acts as an escalation point and incident manager during critical high severity escalations.As Amazon maintains a very high performance bar, managers may find themselves having do adapt to any given situation and embody different types of roles. Depending on the context they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSPREFERRED QUALIFICATIONS- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - 3+ years of relevant engineer technical support hands-on experience.- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - Relevant Service/Project Management Certifications may present an advantage (ITIL etc)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 09:19 AM

* Assisting the Senior P&C Partner in identifying targeted solutions that address client needs and challenges effectively.* Offering guidance to leaders and managers on employee relations matters, overseeing cases from start to finish.* Addressing escalations from the People Services team, providing appropriate advice and resolutions to leaders and team members.* Demonstrating a comprehensive understanding of our people policies and procedures, delivering timely, accurate, and consistent advice.* Reviewing and revising policies, procedures, and various People and Culture documents to ensure compliance with legislation and contemporary standards.* Supporting people leaders and employees in establishing and managing performance and development plans.* Assisting with employee lifecycle activities in collaboration with the People Services team to enhance the employee experience.* Aiding the Senior P&C Partner in cyclical workforce planning, talent management, and managing employee data.* Advising leaders on policy application and governance principles.* Contributing to the implementation of people initiatives to achieve desired outcomes and foster continuous improvement.* Providing backup support across the team as needed.Possesses extensive experience in human resources, particularly in a Professional Services or similar setting, demonstrating a solid history of accomplishments. Expertise includes offering precise guidance, overseeing various processes efficiently, and ensuring timely completion with high accuracy.Navigating intricate people-centric scenarios is second nature to you, consistently achieving equitable resolutions in a constructive manner.Confidently provide counsel and influence leaders towards well-balanced decisions.Approach strikes a harmonious balance between task completion and fostering a positive, supportive environment for employees.Adaptable and responsive to changes, adept at customizing your communication style to suit diverse audiences.Proficiency extends to intermediate-level utilization of MS Office and familiarity with HRIS systems, showcasing your ability to swiftly grasp and administer new systems effectively.Relevant qualifications in human resources or a related degree (preferred)

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM