Overview of salaries statistics of the profession "Sales Operations Support Specialist in "

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAre you passionate about staying current with the ever-changing world of technology and using your knowledge to make an impact? Do you excel at problem-solving and connecting the dots? Are you energized by collaborating with customers to achieve success? Do you come to work every day with the drive to be part of something exceptional? If so, your search ends here. Join the Sales Operations team at NetApp! We are seeking a Business Performance Manager who will be responsible for supporting forecasting, revenue performance, business cadences, insights and execution of planning activities for our Australia/New Zealand operations.Key ResponsibilitiesAs a member of the Sales Operations team, you understand the sales cycle, sales compensation, funnel and install base management. Forecasting, Revenue Performance, Business Cadence and Insights to support decision making and strategic planning Execution of Planning Activities Deliver analysis on risk & opportunity Enable processes to increase productivity of sales reps (focus on increasing face time with customers) Identify patterns, trends, and areas of improvement through data analysis. Performance Management - Support QBR, MBR, sales performance analysis, Win Loss Reports, KPI monitoring Support our field teams in creating a great customer experience throughout the customer lifecycle Develop best-in-class systems, processes, & information that meet field and business needs Skills Requirements Bachelor's degree in business administration, finance, economics, or a related field preferred. Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels. Proven experience in business performance management, data analysis, or a similar role. Strong analytical skills with the ability to collect, interpret, and present complex data effectively. Proficiency in using performance management tools, and Microsoft Office Suite. Excellent problem-solving and critical-thinking abilities, with a focus on driving measurable results. Project management skills with the ability to prioritize tasks, manage timelines, and deliver results. Familiarity with business intelligence and data analytics tools is an advantage. Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/22/2024 03:04 PM

As one of the leading sports brands globally, adidas has been built on a vision that our passion for sport makes the world a better place. We lead through innovation - in our product's performance technologies, in our Originals fashion, and in our commitment to developing and growing the company's most important asset: our people. We want to hear from you if you're efficient and pro-active to join our Cremorne adiCentre store location on a Full timebasis. BRAND NEW STORE OPENING MAY/JUNE 2024 The Stockroom Specialist is responsible for our operations & logistics function within our adidas store. You'll deliver an exceptional level of customer service as well as reaching sales and customer satisfaction targets. Stockroom Specialist Key responsibilities: Accepting & receipting all new stock, ensuring it is on the shop floor within 24 hours Ensuring daily replenishment of shop floor is accurate & efficient Managing all logistics of the stock room including layout and staff when required Ensuring all receipting, transfers and orders are completed accurately Any errors or anomalies in stock control are investigated and corrected within 24 hours Managing the Stock take process over the 12-month period including weekly cycle counts Work with the Store Manager in maintaining stock on hand targets within key categories Lead by example on the shop floor in providing exceptional customers service when required Stockroom Specialist Requirements: To be successful in your application, you will have strong retail stock control experience in a fast-paced retail environment, be passionate about providing operational and logistical leadership in a fast-paced retail business. In brief, this is a high-performing position that will be very visible to the rest of the business. We are seeking people who share our passion for sport, who contribute to the team, seek challenges and embrace change. If you are looking to take the next step in your career with an iconic brand and prioritise a supportive, unique and challenging work environment, we would love to hear from you.What's on offer? A competitive annual salary, retail bonus scheme and adidas employee benefits are also on offer to the successful candidate _______________________________________________________________________If you're interested in a career opportunity like this, you have a passion for sport and you thrive in a team environment, this could be the opportunity for you. Join us. Feel your heartbeat like it did when you stepped onto the field, the court, or the track for the first timeHow do I apply? Press the "Apply" button and follow the instructions You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered. Applications will only be accepted through the steps above Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries. ________________________________________________________________________________ ________________________________________________________________________________About adidas adidas Retail Careers http://www.adidasretailjobs.com/ adidas Jobs http://adidas-group.jobs/ Linkedin http://bit.ly/futureofsport Twitter http://twitter.com/adidasgroupjobs Facebook http://www.facebook.com/futuretalents YouTube http://www.youtube.com/user/adidasGroupCareers________________________________________________________________________________Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for these roles.Please note part of adidas Pacific's recruitment process will require external candidates to consent to a pre-employment criminal history check.Note to Agency's: Please note that adidas will not accept any unsolicited call' s or CV's regarding this role.Referrals: Please note that referrals are subject to the adidas Pacific Talent Scout Employee Referral Policy Referral Bonuses are only applicable to current employees of adidas Pacific Salary: . Date posted: 04/23/2024 08:12 PM