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Location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Job type: Casual Organisation: Grampians Health Salary: Salary not specified Occupation: Nursing Reference: 10895 Job posted: 22/06/2020 Closes: 30/06/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: CAU Recruitment Team - 5320 6577Bernadette Lyons - 5320 6933 Reference: 10895 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Southern Metropolitan, Western Region | Ballarat, Various Residential Services Assistant Central Allocations Unit – Casual BankPS21About the roleWe are seeking applications for casual Residential Services Assistants to work in our Aged Care and Sub-Acute sites.  Grampians Health has nine residential aged care facilities (Jack Lonsdale Lodge, James Thomas Court, Eureka Village Hostel, Geoffrey Cutter Centre, WB Messer, PS Hobson, Hailey House, Talbot Place and Bill Crawford Lodge).This complex position will require you to individually prepare meals to each patient’s dietary requirements and cleaning responsibilities in residential facilities. This role requires you to work by yourself in the kitchen.You will receive a week of paid training across a number of Aged Care facilities if you are successful.Casual bank is managed by the Central Allocations Unit which operates 7 days a week.  Grampians Health uses an electronic rostering system (RosterOn) which matches staff for shifts based on their availabilities via text / phone call.Casual bank shifts can be offered within short time frames, therefore to be considered for this role you must be living in the Ballarat region.You will be required to provide 2 referees, one being your current direct manager and the second another manager / supervisor.Key ResponsibilitiesMaintaining accurate availability in our electronic rostering system and accepting shifts based on availabilitySetting up the kitchen and dining rooms for food service where you have been allocatedPreparing and serving resident meals based on their individual dietary requirementsEnsuring safe food handling practices and records maintenanceMaintaining the dining area to create a safe and welcoming environment for residentsCleaning and laundry duties (facility dependent)Demonstrated ability to function within a teamParticipate in annual performance reviewsCommitment to ongoing mandatory educationSkills and experienceCurrent HLTFSE001 - Follow Basic Food Handling Practices certificate, or willingness to obtainDemonstrated high level communication and interpersonal skills to interact with a wide variety of individualsThe ability to prioritise workThe ability to work with limited supervisionDemonstrated person-centred care and respectful approach to patients, visitors and staffCurrent NDIS Worker Screening Check, or willingness to obtainPrevious experience in a similar role would be preferred, but is not essentialCulture & BenefitsAt Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.Paid orientationSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysDiscounted on-site parkingStaff rewards and recognition programsHow to applyClick APPLY or contact Melanie Robillard, CAU Recruitment Team Lead on 5320 6577 for a confidential discussion. All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Location: Melbourne | Southern Metropolitan Job type: Full time, Casual Organisation: Monash Health Salary: Salary not specified Occupation: Health and Allied Health Reference: 64588 Job posted: 11/01/2024 Closes: 27/12/2024 Occupation: Health and Allied Health Classification: Job duration: Not provided Contact: Sharon Horkings - 0414185419 Reference: 64588 Occupation: Health and Allied Health Salary Range: Salary not specified Work location: Melbourne | Southern Metropolitan Working in Health care has never been more important or meaningfulOur Journey:Speech Pathology at Monash Health covers the continuum and the life span. We have a large bed-based department across six hospital sites; Monash Medical Centre, Kingston Centre, Dandenong, Moorabbin, Casey and Victorian Heart Hospitals in addition to teams of speech pathologists in community health, community rehabilitation, clinics and mental health programs.We require casual and locum speech pathologists:Casual weekend service Grade 1, Adult Inpatient Care, hospital sites (at least 12 months relevant clinical experience and when clinical support from grade 2 or 3 is available)Casual weekend service Grade 2 - Adult Inpatient Care, hospital sitesShort term locum opportunities, part time and full time (all sites)What you need:Eligibility for practising membership with Speech Pathology AustraliaFor Casual weekend service Grade 2: videofluoroscopy and tracheostomy competencies are desirableA flexible mindset and willingness to work in different areas as requiredA team approach and ability to lead by examplePlease include two professional referees with your application (including a line manager).In ReturnA supportive clinical environmentAccess to Monash Health in-house learning portals to further expand your clinical and leadership skillsFor a confidential discussion and to explore the opportunity further, please call Sharon Horkings on 0414 185 419.Monash Health is a great place to workTo see first-hand what our Allied Health colleagues think about working at Monash Health, look at the following short videos: https://monashhealth.org/careers/alliedhealth/ Our employees enjoy a range of benefits including:salary packaging options that increase your take-home paya comprehensive Health and Wellbeing programfree vaccinationsprivate health insurance at discounted rateshealth imaging services+ moreMonash Health is Victoria’s largest public health service and proudly provides healthcare to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers.  More than 22,000 of us work at over 40 care locations across south-eastern Melbourne. We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.How to ApplyApplications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit). Email applications will not be considered. For information including how to apply and probity check requirements, please refer to attached ‘Application Guide’ located under Position Documents.

Location: Melbourne | Eastern Metropolitan Job type: Full time, Part time Organisation: Monash Health Salary: Salary not specified Occupation: Nursing Reference: 64850 Job posted: 23/01/2024 Closes: 30/04/2024 Occupation: Nursing Classification: Job duration: Not provided Contact: Matthew Parker - [email protected] Reference: 64850 Occupation: Nursing Salary Range: Salary not specified Work location: Melbourne | Eastern Metropolitan Working in healthcare has never been more important or meaningful. Our Journey - Early in Life Mental Health Services (ELMHS) at Monash Health Early in Life Mental Health Service (ELMHS) provides care for young people who are experiencing emotional, behavioural or mental health problems. ELMHS offers assessment and treatment for infants, children and adolescents from 0-18 years in the southern region. Offering inpatient and community treatment, individual, family and group based treatment, we work with people experiencing difficulties with anxiety, depression, school refusal, eating disorders, self-harm, suicidal ideation or psychosis. ELMHS is committed to providing mental health services and support to children, young people and their families/carers across the following Services:Perinatal & Infant Inpatient Unit (PIIU) is a six bed Inpatient unit providing mental health interventions to antenatal clients (expectant mothers) and Postnatal clients admitted with their infant dedicated to providing best patient-centred care and recovery-focused care to mother and infants (under 1 years of age) along with their families.  A great opportunity to work in collaboration with a multidisciplinary team in an environment that fosters growth, learning and further development of clinical skills.OASIS Child Neuropsychiatry Inpatient Unit is an eight bed state of the art facility housed in MCH providing emergency and planned assessment admissions for children (aged up to 12) with neuro development and psychiatric disturbance. The model of care is designed to admit the child with a parent / carer to provide greater opportunity for dyadic and family interventions to achieve better outcomes.Stepping Stones (SS) Adolescent Inpatient Unit is a 15 inpatient beds and 5 transition (day) beds state of the art facility also housed in MCH offering Mental Health interventions to adolescents (aged 12 to 18) who present with acute and severe mental health problems, associated high risk factors and have difficulty maintaining their own safety and the safety of others.Grow your Career in ELMHS We are seeking suitably qualified nurses who are passionate about and have demonstrated experience in Paediatrics and Mental Health, to become a valuable part of ELMHS. Current Career opportunities available are:Registered Psychiatric Nurses – available across PIIU, Oasis AND Stepping StonesAssociate Nurse Managers – available in PIIU, Oasis AND Stepping StonesThese are Ongoing Full or Part Time positions with availability to work across 24/7 rotational shifts. When applying clearly highlight in your Cover Letter, which opportunity and Unit(s) you are interested in. What you bring: Relevant Postgraduate Qualifications in Mental HealthCurrent clinical mental health nursing experience Demonstrated clinical leadership experience for ANM rolesCurrent AHPRA registrationAbility to work legally in AustraliaAn advocate of Monash Health’s Strategic Guiding Principles Flexibility to work across a 24/7 rotating rosterFor more detail per Role/Unit, please refer to attached PD’s.In Return, Ours is a connected team with strong shared values and an unwavering commitment to provide mental health services and support to children, young people and their families/carers experiencing emotional, behavioural or mental health problems. Ours is also a highly skilled, passionate and collaborative team working closely with our multidisciplinary teams in our unwavering pursuit of excellent in mental health for young people and their families. There is no better time to join us and here’s just a few reasons why:Purpose built inpatient with two facilities located within Monash Children’s Hospital (MCH)First dyadic and family interventions to achieve better outcomes for children (0-12)leadership team fostering high performing talent and career progressionopportunity to work close to home whilst you advance your clinical or leadership careerlifestyle change with access to the many jewels of Melbourne’s south-east livingjoin Victoria’s largest public health service employing over 22,000 people across a range of specialitiesLots of benefits including access to salary packaging options increasing your take-home pay, onsite subsidised staff car parking, gym on certain sites, uniform and a comprehensive Employee Assistance Program (EAP).For more information about Monash Health visit our website at www.monashhealth.org How to Apply Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).  For information including how to apply and probity check requirements, please refer to attached ‘Application Guide’ located under Position DocumentsPlease note, applications will be screened upon receipt and selection activity may commence prior to the closing date. Search our Facebook community 'Nursing and Midwifery Careers at Monash Health' to be part of an online group; keep updated with recruitment tips and opportunities at Monash Health. 

Location: Melbourne | Northern Metropolitan Job type: Casual Organisation: Austin Health Salary: Salary not specified Occupation: Health and Allied Health Reference: 50633 Job posted: 30/01/2024 Closes: 08/02/2025 Occupation: Health and Allied Health Classification: Job duration: Not provided Contact: Carol Davis - (03) 9496 5105 - (__) ____ ____ Reference: 50633 Occupation: Health and Allied Health Salary Range: Salary not specified Work location: Melbourne | Northern Metropolitan Grade 3 Occupational Therapist or Grade 3 Allied Health Interdisciplinary Practitioner (Casual)Casual, weekends and public holidays Work Saturdays and Sundays as available (minimum shift 4 hours)Paid at 175% the standard wage rate, i.e., $88.64 - $101.27 per hour (depending on classification year level), salary packaging availableContribute to best practice care within an innovative home-based service modelProvide allied health leadership within a supportive multi-disciplinary team Grow your career by gaining experience in a leading tertiary health serviceAustin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide.  We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. About Occupational Therapy:The Austin Health OT department is a vibrant and fast paced environment. The department forms part of the Division of Allied Health, which comprises the following services:Allied Health therapies Tracheostomy Review and Management Service Spiritual Care Language Services   Ngarra Jarra (Aboriginal Health) Program Disability Liaison Officer ProgramAbility@AustinAbout Better@HomeThe Better@Home service is an initiative that aims to deliver more healthcare within the patient’s home, the program facilitates home-based interdisciplinary service 7 days a week, that is goal-focused and time-limited. Patients are admitted to the program from any of the three Austin Health sites. The program has a grade 4 allied health team lead as well as a multidisciplinary team comprising nursing, medical and allied health professionals. About the Role:  The Grade 3 will be recognised as a clinical specialist in a relevant area of practice with consolidated skills in client-centred assessment, intervention and complex discharge. The grade 3 clinician provides expert patient care as part of a multidisciplinary team and is expected to act as a leader for the wider MDT to support the delivery of excellent patient care.? ???The Grade 3 clinician will support effective service delivery through appropriate resource allocation, the use of workload management tools and collaboration with the multidisciplinary team.About youYou will be someone who is a skilled leader and excels in collaborative problem-solving. You have expertise developing junior staff and students and inspiring others to live the Austin Health values. You are someone who strives for excellence in service delivery and is always growing your knowledge and expertise. You can work flexibly and autonomously in the ever-evolving health setting, and you have a passion for being the best OT you can be. You’ll further have: Experience in supervising and developing individuals Communication skills that motivate and inspire others A passion for self-improvement Excellent problem-solving skills Our benefits: Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day.  Our people also receive a variety of rewarding benefits, including: Greater take-home pay through generous salary packaging  A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program  Mentoring and career development opportunities  Onsite childcare, easy access via public transport, ar parking and end of journey facilities for cyclists Inclusion at Austin: We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities.  We welcome and support applications from anyone identifying as Aboriginal or Torres Strait Islander, physically or culturally diverse, LGBTQI+, and people of any age. Work with us! If you feel this role is right for you, we encourage your early application.  All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. If you require any reasonable adjustments to the recruitment process, please feel free to reach out to the hiring manager.

DESCRIPTIONAmazon Web Services (AWS) Infrastructure Operations Security is seeking a highly talented and motivated Security Project Manager to join our team. The role is responsible for the design and installation of physical security systems including Access Control/Intrusion Detection and CCTV Surveillance systems. You will also be responsible for the continuous review of existing standards and to stay abreast of developments in new technology that will enhance the physical security of AWS data centres and co-locations. You will work directly with the Cluster Security Manager, the Infrastructure Operations and Construction teams, and other customers, both internal and external, to integrate the business requirements into physical security systems design and implementation. Your work will include supporting the construction and deployment of physical security packages for all AWS data centres and co-locations in the cluster. You will also work closely with contractors and vendors to ensure compliance with all security standards during the construction, testing and acceptance phases of the projects. The ideal candidate for the role will have demonstrated the ability to work in all disciplines, at all levels; from technology research to system design and layout, oversight of construction and implementation, as well as maintenance and upgrades over the life of the system. You will have an in-depth knowledge of security technology, be innovative, highly organised, and will have demonstrated the ability to deliver results on time and within budget.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience building processes, project management, and schedules- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- 3+ years of driving process improvements experience- Bachelor's degree- PMPAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 09:47 AM

DESCRIPTIONProcess Assistants form an integral part of Amazon Logistics' Last Mile operations, contributing significantly to the team's dynamic growth. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external stakeholders.Please note the shift pattern is night shift, based on 4 days on and 3 days off including weekends.Working hours: 06:00 pm to 03:30 am.Key job responsibilitiesResponsibilities:- Track and report labor hours- Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance- Ensure successful area performance through tracking and reporting metrics- Independently assess all aspects of associate work performance and provide timely and detailed feedback- Participate in Operational Excellence initiatives- Maintain a full understanding of workflow and daily production goals- Review and update SOP's as required- Ensure work areas remain clean and are properly equipped- Identify and address safety hazards within the work area, and participate in safety initiatives- Coach associates on ways to work safely at all times- Ensure all job injuries are reported timely in accordance with established policies and procedures- Provide leave coverage for Shift Managers We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUSBASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:17 PM

If you’ve ever considered catapulting your career in the aviation industry – now is the perfect time to take off with Jetstar’s Boeing 787 Mid-Life Renewal Program as we embark on a new era of redefining our Boeing 787 fleet to enable longer-haul, low-cost flying. Join us as we soar to new heights!The Opportunity Jetstar is currently looking for a suitably qualified Lead Technical Specialist to act as the focal point for multiple OEMs, MROs, and Part 21 organisations to ensure a smooth transition of technical services function between Boeing Programs and operations is delivered. This role is vital in providing coverage for all aspects of Technical Services and minimising impact on operations due to the Program.In this position, your responsibilities will span all critical areas, including aircraft systems, avionics, cabin, mechanical systems and structures. You will need to demonstrate strong leadership by collaborating and partnering with various Jetstar internal and external stakeholders.                                                       Reporting to the Boeing Technical Services Manager, responsibilities for this role will include:Acting as the B787 CAMO technical focal, ensuring safe, reliable, and compliant management in accordance with Jetstar’s policies and procedures. Liaise with relevant vendors to develop and embody design changes to the fleet to support modifications and enhancements, including but not limited to Cabin, Avionics, Structures, Mechanical Systems and e-enabling. Technically assess service literature from a large range of regulators and Original Equipment Manufacturer (OEM) documentation.Make strategic decisions on modification programs (based on safety, reliability, and compliance) for the fleet and oversee them from initial assessment through pre-planning and post-embodiment effectiveness review.Provide technical advice, documentation, and AOG support when required to support the Maintenance Operations Centre and Jetstar Part 145 AMO.Work with internal and external stakeholders to identify and actively manage all fleet reliability and safety threats.Work with MRO Technical Coordinators to support heavy maintenance checks with technical expertise and advice.To be successful in this role, you will possess the following skills & experience:Prior experience in major aircraft modification or EIS/EOL projects.Strong experience leading ITCM, PDR, CDR, and FAI for aircraft seat and/or cabin modifications.Qualifications as a Professional engineer (degree) or Aircraft Maintenance Engineer with a minimum of 4 years relevant experience post completion of education.Technical experience working with the Boeing 787.Ability to communicate & negotiate effectively with internal and external stakeholders.Process-driven, with experience in constructing new processes to deliver business goals.Highly motivated with a learning mindset.Able to build effective working relationships.Experience in TRAX Maintenance Information System. What’s in it for youOur team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Access to a range of salary packaging and leave benefits.As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.Structured programs and resources to support your health and wellbeing and development.Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.Salary: Inquire. Date posted: 03/31/2024 08:25 AM

Great and safe working environment,Opportunity for career growthTSS 482 Visa/Transfer of nomination available for outstanding candidateTHE CLIENTThe client is the leader in the Australian and New Zealand collision repair industry and associated auto parts market.THE ROLE Follow all safety policies and procedures. Ensure appropriate PPE is worn at all times. Immediately report any safety incident or near miss to either the Production Manager or Centre Manager Clock on and off each day to reflect attendance and ensure always clocked onto a job or task If required receive parts - check correct and not damaged Disassemble vehicle as per Job Sheet Label parts and store accordingly (5s) Notate broken parts/extra repairs and submit to Estimator. Ensure authorised before proceeding with additional work Double check new parts are correct and not damaged. If not, advise Parts Manager/Production Manager Repair vehicle as per the Repair Method and in accordance with Estimate/Job Sheet If required, prep vehicle as per Job Sheet requirements following paint supplier’s SOP If required, prime vehicle as per Job Sheet requirements following paint supplier’s SOP Reassemble vehicle as per Job Sheet Handle all vehicles with due care and attention. Ensure appropriate usage of consumables and materials are used to avoid wastage. Ensure your work complies with company's QA standards and sign the QA Sheet to confirm You have checked your work and it meets company's MA standards. As required clean workbay/workshop Handle all company tools and equipment with due care and attention ensuring they remain safe, clean and in a workable condition. Coach apprentice (if assigned as a coach) Undertake all lawful and reasonable requests by management THE CANDIDATE Candidate must be Trade Qualified Panel Beater. Candidate must be Physically Fit. Must have the ability to meet strict deadlines Excellent communication skills willingness to learn Must have strong work ethic and has attention to detail Must be able to work effectively and collaboratively with the team Be reliable, punctual & hardworking Annual income for standard 38 hour week excluding superannuation Range ($70,000 - $80,000 per annum for Junior-Mid experienced Tradeperson $80,000 to $100,000 Mid - Senior Tradeperson) and an opportunity to earn a production bonus.How to ApplyIf you think you have the above qualities, are looking for a new challenge, and believe you have what it takes to drive a team to succeed consistently, please forward your resume, along with a cover letter, by clicking on the apply button below. Alternatively, you may email your application letter with resume to and quote reference #3373192B in the email subject.About UsKONNECTING is an Australian Skilled Migration & Recruitment Consultancy that sources candidates for niche roles. We are also a registered migration agency with the capability to process the Australian employer sponsored visa. For other jobs, including those offering visa sponsorship, or for other Australian visa information, you may visit the www.konnecting.com.

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. At Ticketmaster Fans come first.We care passionately about our fan's interaction with our sales and service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once. THE JOBReporting to the Senior Manager - Planning & Workforce, this role will be responsible for supporting the delivery of specialist projects, business reviews and operational support requirements for the Contact Centre.This role will be responsible for creating and developing and maintaining short, medium, and long-term forecasting to ensure SLA's are met whilst working closely with the Planning & Operations Manager to establish effective global resource sharing models and processes. Operationally, it will be responsible for the smooth running of the day to day contact centre operation- ensuring a good service is provided to stakeholders, working with those stakeholders to overcome any obstacles that may threaten that service, providing accurate and timely reports. To ensure the continued development and success of the centre you will challenge the norm on a regular basis, you will be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.WHAT YOU WILL BE DOINGUse statistical models to create daily / weekly / monthly contact centre forecasts using inputs from multiple sources to ensure staffing levels are optimal in order to meet all SLA requirements.You will be the direct line manager for the Planning Assistant in AU/NZ. Identify any processes that may impact the businesses reputation, suggesting alternative solutions and overseeing implementation of these solutions. Monitor incoming contact drivers / trends and feed this into the operations team.Ensure we are adequately staffed across all workstreams and call out any concerns/gaps.Liaise with the training team on any areas/gaps where we require further training.Proactively make recommendations to improve fan experience.Work with relevant technical teams to introduce any new processes.Respond to any business disruption affecting Fan Support and assist in solutions.Provide operational support to departments as necessary using experience and knowledge to support the management of that department during whatever challenge they are facing. Accurately map processes for automation. Highlighting areas of concern and potential cost savings.Liaise with internal departments to implement and thoroughly test automations.Liaise and co-ordinate with all internal departments on a regular basis to maintain relationships and effective working processes.Use BI tools to analyse data from various sources; highlighting trends, contact drivers and actionable insights.Work closely with your peers, offering support and guidance when required.Be proactive, make recommendations to continuously improve the Fan and client experience, including the internal service, putting solutions into practice.Monitor, measure, report and communicate on operational issues, opportunities and achievements within agreed formats and timescales.Liaise with other functional/departmental managers to understand all aspects and needs of development, and to ensure they are fully informed of operational objectives, purposes and achievements.Identify organisational gaps and any potential business disruption. Ensure all team members are participating and communicating effectively.Additional duties in line with business needs and requirements.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Has a thorough knowledge of Contact Centre and practices.Have a good understanding of Zendesk and Five9.Has experience of planning within a contact centre environment.Has a thorough understanding of all Contact Centre Departments including Fan Support, and Client Support. Strong leadership and communications skills.Conducts thorough searches for information when reviewing procedures or problems.Excellent time management skills and a high level of accuracy. Experience in taking complex datasets and statistical analytical techniques to produce actionable outputs. Has a thorough understanding of all Customer Service touch points and contact channels including Phone, Email, Social Media and Helpdesk .YOU (BEHAVIOURAL SKILLS)A strong collaborative ability to interact, influence and present to operational leadersHas an inquisitive mind and proactive nature, will think innovatively, creatively and challenge existing processes when reviewing procedures or approaching problemsCarefully considers the impact of a broad range of related issues or factors and considers alternatives when suggesting resolutions.Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instancesResponds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid changeDemonstrates ethical behaviours and adapts own behaviour to take account of others' expectationsAsks appropriate questions to ensure understanding, in order to generate new ideas and innovative solutions.Organises time effectively and plans for future needs.Seeks to understand the business environment in which we operate and stays abreast of issues and events that have an impact on the business and industry.Displays ability to learn, change, and innovate.Promotes a positive and friendly culture and demonstrates ethical behaviour.Carefully weighs the impact of a broad range of related issues or factors.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#TM-onsiteSalary: . Date posted: 04/15/2024 09:30 AM