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Job Number 24058209Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESSupporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Managing the Guest Experience • Intervenes in any guest/associate situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and associate well-being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system.Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.Only shortlisted candidates will be contacted to go through our selection process. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 10:45 AM

Manager DevOps, Perth - Australia Rio Tinto is building a world-class Digital Products team. We're building a collaborative DevOps chapter within IS&T to define best practices and drive a cultural shift towards efficient software delivery. This initiative will bridge the gap between teams and the business, aligning workflows to support product portfolio growth and IT success. About the roleWe are seeking a highly experienced technical leader for our DevOps Manager role. Our DevOps Manager will be responsible for managing the DevOps team within the Digital Products function and integrating our practices with other IST departments. You will collaborate closely with Product Teams to ensure the delivery of high-quality products and platforms to Rio Tinto.As our preferred applicant you will provide expert advice on application security, licensing, upgrades, backups and disaster recovery requirements. You will ensure that all support requests are handled in accordance with established standards and procedures.Our DevOps leader crafts effective solutions across projects and clarifies needs and requirements for new / enhanced systems, products and services.You will have demonstrable exposure in assessing practicality of potential approaches and establish decision criteria. Estimate costs and document the conclusions reached to contribute to sales proposals.The DevOps Manager will be responsible for ensuring that the DevOps team follows best practices, utilises appropriate tools and provide accurate responses to support requests. Your scope will include system deployment, modifications, enhancements, data manipulation, reconfiguration, operating procedure changes, user or operations staff training, additional documentation production, escalation to systems development staff or software suppliers.Safeguard documentation in compliance with the required standards, methods and procedures.As the Manager of the DevOps team, you will provide coaching and mentorship to the team, establishing a defined structure for career and learning paths within the DevOps practice.This role requires excellent communication skills to build relationships with key stakeholders both within projects and across the company. The DevOps Manager must be adept at understanding and providing solutions to complex problems with a focus on fulfilling business needs. They will encounter a variety of challenges, ranging from technical solutions and design to improving end-to-end service delivery.About you If you meet some of these requirements, but not all, we encourage you to submit your application. Strategic thinking to align DevOps practices with business goals and objectives.Proven experience working as DevOps engineer and leading DevOps teams.Strong decision-making skills, with the ability to prioritise tasks and allocate resources effectively, based on business needs.Team-orientated attitude and the ability to work well with others to achieve a common goal.Awareness of critical concepts in DevOps and Agile principles, best practice and demonstrated ability and openness to working in an agile environment as part of a scrum team.Experience in implementing and promoting best practices, automation and tooling to enhance development and deployment processes.Commitment to continuous learning and staying updated with emerging technologies and industry trends.Demonstrated training and/or applied experience as coach and/or mentor.Bachelor's degree level or holds a relevant professional qualification, I.e. Bachelor of IT, Computer Science, Software Engineering etc.In-depth knowledge of DevOps principles, practices, and methodologies.The ability to take the initiative and drive for results.Poses strong troubleshooting capabilities and capable problem-solving skills and attitude.Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.Experience in defining career paths and learning paths for team members. Certification in any of the below listed tools and technologies: Tools: Azure DevOps, Ansible, Terraform, Bicep, PuppetTechnologies: Microsoft Azure, AWS, LinuxAutomation Engines: PowerShell, BashProcess: ITIL, ITSM Knowledge of and experience using: Cloud: Microsoft Azure, AWSIaC: Azure Bicep, Azure ARM, Terraform, AWS CloudFormationConfiguration management: Puppet, Ansible, PowerShell DSCOS: Windows, LinuxContainer orchestration: Docker, Kubernetes, VMWare Tanzu, Rancher Scripting: bash, PowerShell, python, rubySCM: Azure Repos, GitHub, BitbucketWeb and application servers: IIS, NGINX, Apache HTTPD, Apache TomcatDatabases: MSSQL, MySQL, PostgreSQL, Oracle CI/CD tools: Azure DevOps, GitHub Actions, TeamCity, JiraMonitoring, telemetry, logging: Dynatrace, AppInsights, Nagios, SolarWinds, SplunkService and Support: ServiceNow, Jira, Azure DevOps Desirable Experience with APM tooling (Dynatrace, AppInsights)Knowledge regarding OWASP SAMMExperience with code and binary security vulnerability tooling (Snyk, Azure Defender, NeuVector,)What we offerWe offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part time hours.Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.An excellent base salary reflective of your skills and experience with annual incentive program.Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.Attractive share ownership plan.Extensive salary sacrifice & salary packaging options.Career development & education assistance to further your technical or leadership ambitions.Exclusive employee discounts (banking, accommodation, cars, retail and more).Domestic relocation if required.Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.Come and join us in this exciting journey as a member of the leadership team, where you be integral in establishing and executing on our strategy, building our team, implementing best practices and technology to meet our plans for scaling and value delivery.Please note, in order to be successfully considered for this role you must complete all pre-screening questions.Salary: . Date posted: 03/27/2024 07:12 AM

Job Number 24058212Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPromote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: NoneOnly shortlisted candidates will be contacted to go through our selection process.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 10:45 AM

This role would assist in the maintenance, management and optimisation of the ERP system. This role is a mixture of business intelligence, technology and administrator responsibilities. Optimise Business NeedsWork closely with operational teams to streamline and enhance business processes Data management - accurate recordsIdentify improvement areas relating to work flow efficiencyFacilitate decision making processes Support Various Teams Support the marketing/tech/merchandise teams Manage produce and pricing dataEnsure consistency and accurate data of e-commerce platform ERP SystemInvestigate/fix ERP glitches Identify areas of improvements Collaborate with external providers Develop a deep understanding of the ERP System Provide walk-through / training aids to empower others Review performance of the ERPContribute to the system rand organisation The successful candidate will be passionate about the linkage between business and technology.Proficient in ERP systems with demonstrated experience or knowledge.Familiarity with Point of Sale (POS) systems is considered a valuable asset.Experience working with accounting packages is advantageous.Willingness to share expertise and empower colleagues.Enthusiastic about tackling challenges and overcoming obstacles.Eager to broaden skill-set and embrace learning opportunities.Strong team player with excellent collaboration skills.Organised and capable of managing multiple tasks efficiently.Bonus points for tertiary education or equivalent qualifications (relating to Tech or Business)

Additional Information Part-Time (Fixed Term)Job Number 24066104Job Category Rooms & Guest Services OperationsLocation Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Loyalty Supervisor and thrive with our open thinking and open expression. We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.Are you up for this? Be an expert on this tech-forward hotel and the surrounding area, know it inside and out to enhance experiences and move at the pace of guests Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, using technology and your straightforward with a wink approach to showcase working at Aloft different, by design. Build and strengthen relationships with existing and guests to provide guests with stays that are very much out of the ordinary, enabling future booking Take guest reservations and perform cash handling & credit card responsibilities Oversee service standards whilst identifying and implementing improvement initiatives Set the vibe by planning and executing team building activities so our talent feel's part of Aloft's open and vibrant work environment Be a vibrant and self-expressive supervisor by providing motivation and support to the team Your Vibe: Experience with OPERA property management system or similar Relevant experience in a similar supervisory role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Perks: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90 years. Apply nowMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 09:30 AM

Additional Information Full-Time Position AvailableJob Number 24066069Job Category Rooms & Guest Services OperationsLocation Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Full-Time Front Desk Agent and thrive with our open thinking and open expression. We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.Are you up for this? Assist guests arriving and departing the hotel through the check in and departure process Be the "face of the hotel" - showcase your sassy and savvy nature through each guest interaction from arrival to departure Handle general enquiries, using technology and your straightforward with a wink approach to showcase working at Aloft different, by design. Build and strengthen relationships with existing and guests to provide guests with stays that are very much out of the ordinary, enabling future booking Support your sassy and savvy office team in general operational tasks Take guest reservations and perform cash handling & credit card responsibilities Be an expert on this tech-forward hotel and the surrounding area, know it inside and out to enhance experiences and move at the pace of guests Your Vibe: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Perks: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90 years. Apply now!At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 09:30 AM