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Program Manager, AWS Sales and Marketing Legal
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Strong verbal and written communication skills, ability to clearly communicate across all levels of the organization, and influence othersDESCRIPTIONAmazon's Legal Department is looking for a talented and motivated Program Manager to support Amazon Web Services (AWS). AWS is at the forefront of the cloud computing and service industry, providing IT infrastructure services such as on-demand compute capacity, storage, content delivery, database services, browsers and more. The successful candidate will join the AWS Sales and Marketing Legal team and work closely with legal team members and cross-functional business partners to manage and run projects of varying complexity and size. Key job responsibilitiesThe successful candidate will use their program management superpowers to support the legal team by creating and managing tools, educating and coaching legal colleagues on project management, and designing projects for global roll-out. The candidate will have the ability to see the big picture and incorporate problem solving, strategic thinking, and tactical execution with a focus on taking ownership of improving the team's systems and processes. The candidate must be inquisitive, enthusiastic about technology, enjoy working hard and being continually challenged, and demonstrate sound judgment even in ambiguous situations. A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels is essential.A day in the lifeIn this role, you will be part of a global team of PMs who comprise the Program Management Organization ("PMO"). The mission of the PMO is to raise the bar on project management across the Sales and Marketing Legal org, and to deliver high-impact projects effectively and efficiently. We will use your solid PM skills to help us achieve this mission.As a PM, you will work on a variety of projects, like process improvement, tool builds, creating reporting mechanisms, drafting updates to our internal website, and so on. You might work on projects with colleagues in other geos for which you will need to demonstrate flexibility. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in complex problem solving, and working in a tight schedule environment- Experience in analyzing data to drive decisions- PMP certificate- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Ability to influence others without direct authority.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:24 AM
Program Manager (contract), Amazon Devices
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 2+ years of program or project management experienceDESCRIPTIONAmazon Devices is the team behind Echo with Alexa, Fire TV and Kindle, and is one of the most innovative and fastest growing businesses at Amazon. We are looking for a self-starter with strong analytical and communication skills to support the sales and marketing teams as we grow Amazon's innovative consumer technology business through the retail channel in Australia & New Zealand.The successful candidate will be a detail-oriented individual with a bias for action in managing day-to-day sales operations for our retail channel. You will support internal sales & marketing teams along with our external retail partners where you provide superior service levels and focus on sales and operational excellence in planning, promotional execution, reporting and claims processing. You will have a passion for diving deep into data, providing insights and have a track record of managing multiple datasets whilst inventing and simplifying existing analytics processes. Furthermore, you will orchestrate the coordination of key internal business management and project initiatives that advance our business efficiency, channel engagement, and expand on our opportunities for growth.This is an individual contributor role within the team, with the opportunity for career growth as you scale your impact, implement new and improved initiatives, and contribute to our great work environment.Key job responsibilities• Drive planning and organization of the Device team to best serve the offline retail channel of CE and IT partners.• Centralizing budget, spend and promotional execution• Manage and monitor sales and stock reporting, in close partnership with Sales & Inventory Management stakeholders and retail partners, as well as building new information exchange processes for increased visibility and insights with real-time analysis.• Excellence in project and process-based work esp. simplification of process without compromising outcomes.• Play a vital role in supporting new product launches into the channel, working with our Sales and Marketing team, engaging with retailers and distributors direct.• Coordinates with Legal, Account Managers and Tax teams to draft new contractual arrangements and maintains existing contracts to ensure the scope of services, KPIs and terms are kept up to date with changing business needs.Time-management and organizing of resources to complete projects on time, to specification, and at expected quality.• Drive key project initiatives, engaging with retail partners and internal stakeholders across regions.• Orchestrate business management coordination aiding in short & midterm planning.• Communicate regularly with project stakeholders to gain alignment and present business value, across the organization.A day in the lifeTo succeed, you'll need to be willing to roll up your sleeves, show hustle, and work collaboratively across multiple teams and external retail partners. You will play a vital role in the day-to-day operations of the ANZ devices teams, managing promotional plans, processing claims and diving deep into the data to provide insights and measure success of sales & marketing initiatives.About the team:Amazon Devices-the team behind Amazon Echo, Kindle E-Reader and Fire TV-continues to be one of the most innovative and fastest growing businesses at Amazon. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will report into the offline sales team and be part of a team that embraces calculated risk taking, moves fast to bring value to customers and has fun together while doing so.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 09:08 AM
Program Manager, AU CX, CS, AU Customer Experience Team
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degreeDESCRIPTIONAmazon Australia Customer Service Team is seeking a highly motivated Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships through earn trust, and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a subject matter expert in a fast moving, ambiguous environment, relentlessly advocating for our customers with business partners and manage life cycle of complex initiatives. Interfacing with Retail teams, Business Program teams, Customer Service Operations teams, you will contribute to making Customer Service a differentiator for Amazon Australia.Our team operates out of our fabulous CBD office conveniently located near transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities• Manage multiple program areas - define project plans, assemble resources, manage implementation activities, track deliverables, and develop processes associated with program roll-out and ongoing support.• Plan, develop and execute CX programs across the entire project life cycle.• Conduct data dive deeps to identify defect elimination opportunities and influence partner teams with competing priorities to implement projects building tradeoffs on cost v/s impact.• Lead the Contact reduction charter for the assigned portfolio of initiatives, and delivering the assigned defect elimination targets for the year.• Understanding best practices from other regions and understand the market fit implementation for an emerging store like AU and bring in a WW Customer Service perspective on key topics.• Contribute to Operate Planning cycles by defining long term priorities for the program working with business teams and forecasting partners.• Leading Voice of Customer sessions to drive attention to outlier/egregious CXs, understanding social media sentiments through data mining and presenting it to senior leaders to drive actions and influence priorities.• Write clear and concise documents expressing complex concepts in a logical manner. Able to present decisions to leaders across a diversity of areas.• Be comfortable operating at speed to ensure forward momentum, fast iteration and incorporate new learnings.• Represent Customer Service at business reviews owing key metrics and representing the empty chair in the room through consistent, effective and open communication both verbal and written.A day in the lifeEveryday is about hustling and working alongside other program and senior program managers. Participating in WBRs and defined team mechanisms. Being able to balance speed with execution and taking tough decisions. Focusing time on reflecting what could be done better, being vocal and participative in meetings and sharing point of views, and most importantly doing this with a smile and positive perspective.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/24/2024 09:24 AM