Overview of salaries statistics of the profession "Application Support Engineer in "

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) along with associated support projects and processes.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience:Deep understanding of Salesforce Multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of prior experience in Technical Support and/or 3+ years with development experienceDemonstrated analysis, problem solving and skills troubleshooting expertiseAbility to effectively prioritise and escalate customer issues as requiredComfortable interacting with all levels of customer and SFDC managementAbility to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Skills/Experience:Strong Knowledge in Vlocity/Industry cloud CME/CPQ product linesVisualforce and Apex code experienceCertified Salesforce Developer (DEV401)Certified App BuilderCertified Salesforce DeveloperCRM domain knowledgePrevious experience with Salesforce CRM and its technologiesAccomodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/19/2024 03:12 PM

Siemens Smart Infrastructure - Electrification and Automation Business is one of the leading global suppliers of products, integrated systems, solutions, and services for the sustainable, reliable, and efficient transmission, distribution, and control of energy.We are looking for an experienced Tendering Lead to join our Solutions business. The Solutions business segment is housed within the Electrification & Automation Business unit and are responsible for the business development, tendering, and successful acquisition of electrical balance of plant packages for major projects including integration activities and the protection and automation schemes. We focus on projects that integrate the world class technology of Siemens product portfolio and engineer turnkey solutions within the target vertical markets of data centers, renewables, utilities, mining, and minerals processing. Our business mandate covers Australia, New Zealand, and the Pacific Islands.Driving early customer engagement with technical sales support, you will leverage your ability to establish credibility and trust with our customers, supporting them in scoping and specifying Siemens' value engineered solutions. You will continue the value chain by taking new opportunities through to bid phase and lead specific bids, utilizing your industry experience and technical expertise to win new projects for the business. Ideally you will have experience in developing integrated solutions concepts and guiding the customer towards an optimized approach for their electrical balance of plant.Some of your responsibilities will include:• Lead and drive bids for engineered electrical balance of plant packages in focus market verticals (data centers, renewables, utilities, mining, and minerals processing).• Work closely with Sales team to implement our sales and marketing strategy and support early customer engagement on Solutions projects.• Develop integrated solutions concepts and optimized systems architecture, as the basis for our customer offers.• Lead the internal bid approval process for your assigned opportunities, in accordance with Siemens' compliance and quality processes, and manage the required inputs and outputs within the defined bid timeline.• Conduct analyses of customer development, monitor the market and competition, identify trends/ market requirement and new business opportunities, and use these to support the development of future-oriented sales strategies for our target markets. • Prepare quotations, with support from Siemens' subject matter experts and 3rd party sub-suppliers, conduct clarifications and support negotiations through to successfully securing the orders.• Cultivate strong relationships with customers being responsive, trustworthy, and reliable.To be successful:• Bachelor's degree (or other relevant qualification) in a discipline such as electrical engineering, automation, with specialization in power distribution.• At least 3 years bid leading experience, preferably in the field power distribution and/or electrical balance of plant systems. • Experience in dealing with regional and international customers and understand their investment and buying behavior. Good understanding of customer's business needs and effectively managing customer expectations.• Product and system knowledge of medium & low-voltage switchgear, energy system protection and automation is mandatory.• Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850) is desirable.• You have the necessary teamwork skills to operate successfully within a large multi-national company.• You convert opportunities with strong customer orientation, cooperative negotiation skills, excellent written and oral communication skills, and a confident demeanor.• You are proficient in MS Office applications and common CRM tools such as Salesforce.Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.Salary: . Date posted: 03/19/2024 02:03 PM

BASIC QUALIFICATIONS- 5+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role- 5+ years of experience in technical operations or support focused on cloud infrastructure- Tertiary qualification/Bachelor's Degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field (or 6+ years of relevant work experience)DESCRIPTIONWould you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on...ABOUT USThe Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support experience.Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.ABOUT YOUE2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of "how things are usually done". You are equally comfortable operating in the minute detail, and coordinating our efforts at the forty thousand foot view. You confidently act as an advocate of behalf of AWS customers, maintaining composure and leadership in some very dynamic and high pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience of those customers. All this while collaborating with some of the smartest people in the industry!Ultimately you are passionate about technology and demonstrate a strong desire to learn more and do more with AWS.ABOUT THE ROLEAs part of the E2M 'Event Management' team, we work to identify widespread and or systemic customer facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customers impacting issues. When a issue is identified, we ensure the appropriate business and technology leaders, and their teams, are engaged to drive the restoration of disrupted AWS services and act as an advocate of the customer to both report on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading edge technologies.Every day will bring new and exciting opportunities that include:- Providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads and AWS Service Teams - Provide concise and timely communication on developing and progressing issues to AWS Support customers, as well as internal stakeholders - Work to improve important metrics such as 'mean time to engagement' and 'mean time to communication' for all incident types - Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence - Work with key stakeholders across AWS as advocates on behalf of customers to drive improvements in their AWS experience and develop mechanisms that support and improve E2M's ability to deliver on that objective - Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues - Build a broad understanding of AWS architecture and service inter-dependencies - Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention**Please note, the core hours of our 'follow the sun' coverage model are from 9:00am-3:00pm AEST (10:00am-4:00pm AEDT Daylight Savings Time). You can be located in any time zone within Australia but please only apply to this position if you are able to accommodate these core hours.** We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Candidates that have been most successful after joining our team have demonstrated capabilities in one or more of the following areas:- Excellent written and oral English communication skills- Familiarity operating or designing distributed architectures with the ability to correlate system behaviours based on known inter-dependencies- Experience creating or designing cloud application architectures with a focus on high availability- Industry specific certification(s) such as the AWS SysOps Administrator certification- Experience with the creation and usage of JavaScript, Powershell, and/or BASH scripting- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision makingAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:13 AM

DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:- Act as a single point of contact to Enterprise Accounts- Understand your customers outcomes and business goals- Make AWS service improvement recommendations that fit with your customer strategy and architecture- Evaluate, analyze and present periodic reviews of operational performance to customers- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning- Champion and advocate for customer requirements within AWS (e.g. feature request)- Participate in customer requested meetings (onsite or via phone)- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns- Share knowledge and innovate with some of the leading technologists around the world- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.- • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.PREFERRED QUALIFICATIONS- Experience with AWS services or other cloud offerings- Computer Science or Math background.- Solid understanding of technology budget managementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:08 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 - 12 years in a row. There are those who choose to work with the most creative. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities. About TeamSalesforce is continuing to make strategic investments in Industry verticals. The Industry Sales team plays a critical role in focusing those investments to drive growth at customers within the industry. We drive that growth by designing specific micro-vertical solutions and assets tailored to their needs and language. This team operates at the cross section of customer needs, industry product solutions, and sales. We develop, inspire, and champion micro-vertical strategies, POVs, and sales plays targeted and in the voice of our customers. We build and leverage executive relationships to identify industry trends and drive success using Salesforce technology. We also assist in targeted account-specific planning and deal management with our Sales team partners. And most importantly we are growing fast. We need dynamic fast paced individuals that bring a combination of industry shown experience, a solution-oriented mindset, and an ability to sell and advise our customers on the best way to make the most of their Salesforce investment. If that sounds like you, keep reading!About RoleWe are looking for a self-starter who is familiar with the Salesforce Customer 360 Platform. The ideal candidates are likely to have one of the following:A strong background in enterprise sales or similar selling experienceExperience in Manufacturing and Life Sciences contrib uting to large scale transformation initiatives.Consulting background with client experience in Manufacturing and Life Sciences such that you are familiar with key challenges and opportunities in the industry, and have sold and/or delivered technology initiatives that address those challenges and opportunities.The Industry Sales Consultant will partner with their sales team counterparts in helping plan, implement and grow the Manufacturing and Life Sciences accounts they are supporting. They will serve as an expert on the micro-vertical play content and partner with sales teams and will prioritize, plan and coordinate the Manufacturing and Life Sciences industry sales plays across a variety of cross functional roles. This role is a mix of sales, strategy, program execution, planning and enablement. They should be comfortable with a fast-paced, high growth environment and be able to shape and share Salesforce's Manufacturing and Life Sciences point of view in both client-facing and internal settings.The ideal candidates will get motivated and excited by the list of things we're looking for below.We are looking for strategic thinkers and leaders that love to problem solve (especially with technology solutions).Whether you like to sell or solution, you should get excited about sharing how Salesforce's technology can provide unique solutions that address needs within the industry.We want candidates thatBring a high energy, engaging presence to internal and external audiences in a variety of settings (virtual, white boarding solution sessions, customer presentations, internal enablement)Partner effectively across teams to create Manufacturing and Life Sciences relevant points of view, assets and solutionsCollaborate with sales teams to help them bring an industry solution oriented attitude that elevates the growth plans for their accountsUse their unique industry knowledge and understanding to help create and progress sales opportunities with customersUnlock new demand by uncovering Manufacturing and Life Sciences business problems and matching them to our solutionsUncover executive-level initiatives and problems that map back our solutions across multiple lines of businessHave an understanding of the way Manufacturing and Life Sciences businesses operate, how they make decisions, and the priorities that drive decisions from the C-levelYour Qualifications 5+ years experience in Enterprise Software Sales, Manufacturing and Life Sciences Company, or Consulting. No matter which background you are coming from you should have experience with large technology driven business transformation initiativesConsistent achievement of year over year quota and/or performance goals attainmentExperience in defining and delivering ROI/ Argument for large scale initiativesExperience crafting complex sales proposals that tie technology products to business problemsAbility to work across large extended teams consisting of sales specialists, solution engineers, customer success, and training personnelHow you'll be evaluated in the interview process: 1. Business acumen2. Results Oriented3. Compelling communicator4. Strategic, Structured Thinking5. Collaborative, win-as-a-team approach6. Resourceful7. Scrappy - does what's needed to get the job done8. Coachable9. Trusted advisorOur investment in youWorld class enablement and on-demand training - check out Trailhead.com for a sneak peek!Sandler Sales TrainingWeek-long product bootcampFast Ramp mentorship programWeekly 1:1 coaching with your leadershipClear path to promotion with accelerated leadership development programsExposure to executive thought leaders with a passion for living our valuesVolunteer Opportunities:Have you heard of our 1:1:1 model, focused on giving back to the community? The successes in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are #1 in PEOPLE 's Top 50 Companies that Care, and are on on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in FY19.We have a public-facing website that explains our various benefits for:Health BenefitsFinancial Benefits and perksTime off & leave policiesParental benefitsPerks and discountsVisit https://www.getsalesforcebenefits.com/en for the full breakdown!"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information"Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/18/2024 03:17 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 - 12 years in a row. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities. About TeamSalesforce is continuing to make strategic investments in Industry verticals. The Industry Sales team plays a critical role in focusing those investments to drive growth at customers within the industry. We drive that growth by designing specific micro-vertical solutions and assets tailored to their needs and language. This team operates at the cross section of customer needs, industry product solutions, and sales. We develop, inspire, and champion micro-vertical strategies, POVs, and sales plays targeted and in the voice of our customers. We build and leverage executive relationships to identify industry trends and drive success using Salesforce technology. We also assist in targeted account-specific planning and deal management with our Sales team partners. And most importantly we are growing fast. We need dynamic fast paced individuals that bring a combination of industry relevant experience, a solution-oriented mindset, and an ability to sell and advise our customers on the best way to make the most of their Salesforce investment. If that sounds like you, keep reading!About RoleWe are looking for a self-starter who is familiar with the Salesforce Customer 360 Platform. The ideal candidates are likely to have one of the following:A strong background in enterprise sales or similar selling experienceExperience i n RCG and Travel contributi ng to large scale transformation initiatives.Consulting background with client experience in RCG and Travel such that you are familiar with key challenges and opportunities in the industry, and have sold and/or delivered technology initiatives that address those challenges and opportunities.The Industry Sales Consultant will partner with their sales team counterparts in helping plan, implement and grow the RCG and Travel accounts they are supporting. They will serve as an expert on the micro-vertical play content and partner with sales teams and will prioritize, plan and coordinate the RCG and Travel industry sales plays across a variety of cross functional roles. This role is a mix of sales, strategy, program execution, planning and enablement. They should be comfortable with a fast-paced, high growth environment and be able to shape and share Salesforce's RCG and Travel point of view in both client-facing and internal settings.The ideal candidates will get motivated and excited by the list of things we're looking for below.We are looking for strategic thinkers and leaders that love to problem tackle (especially with technology solutions).Whether you like to sell or solution, you should get excited about sharing how Salesforce's technology can provide unique solutions that address needs within the industry.We want candidates thatBring a high energy, engaging presence to internal and external audiences in a variety of settings (virtual, white boarding solution sessions, customer presentations, internal enablement)Partner effectively across teams to create RCG and Travel relevant points of view, assets and solutionsCollaborate with sales teams to help them bring an industry solution oriented attitude that elevates the growth plans for their accountsUse their unique industry knowledge and understanding to help create and progress sales opportunities with customersUnlock new demand by uncovering RCG and Travel business problems and matching them to our solutionsUncover executive-level initiatives and problems that map back our solutions across multiple lines of businessHave an understanding of the way RCG and Travel businesses operate, how they make decisions, and the priorities that drive decisions from the C-levelYour Qualifications Enterprise Software Sales, RCG and Travel Company, or Consulting. No matter which background you are coming from you should have experience with large technology driven business transformation initiativesConsistent achievement of year over year quota and/or performance goals attainmentExperience in defining and delivering ROI/ Business Case for large scale initiativesExperience crafting complex sales proposals that tie technology products to business problemsAbility to work across large extended teams consisting of sales specialists, solution engineers, customer success, and training personnelHow you'll be evaluated in the interview process: 1. Business acumen2. Results Oriented3. Compelling communicator4. Strategic, Structured Thinking5. Collaborative, win-as-a-team approach6. Resourceful7. Scrappy - does what's needed to get the job done8. Coachable9. Trusted advisorOur investment in youWorld class enablement and on-demand training - check out Trailhead.com for a sneak peek!Sandler Sales TrainingWeek-long product bootcampFast Ramp mentorship programWeekly 1:1 coaching with your leadershipClear path to promotion with accelerated leadership development programsExposure to executive thought leaders with a passion for living our valuesVolunteer Opportunities:Have you heard of our 1:1:1 model, focused on giving back to the community? The successes in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are #1 in PEOPLE 's Top 50 Companies that Care, and are on on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in FY19.We have a public-facing website that explains our various benefits for:Health BenefitsFinancial Benefits and perksTime off & leave policiesParental benefitsPerks and discountsVisit https://www.getsalesforcebenefits.com/en for the full breakdown!"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information"Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/18/2024 03:09 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.Technical Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience Deep understanding of Salesforce Multi-tenant architecture Bachelor's degree in computer science or equivalent experienceExtensive experience in Technical Support and/or good development experienceDemonstrated analysis, problem solving and skills troubleshooting expertise Ability to effectively prioritize and escalate customer issues as required Comfortable interacting with all levels of customer and SFDC management Ability to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Required Skills/Experience Solid Vlocity CPQ / Salesforce Industries ExperienceDeep understanding of Vlocity Communications, Media, and EnergyExperience in End to End flow in Vlocity CPQ and OMHands-on experience with ESM(B2B journey) and LWC CPQHands-on experience with Digital Commerce API and Cart Based APIHands-on experience in EPC, Interfaces Implementations, Vlocity Rules, Context Rules and Advanced PricingHands-on experience in Industries Order Management, Order Decomposition, Order OrchestrationExperience in Calculation Procedures and Matrices, Vlocity DataRaptor, Vlocity Cards, Vlocity Integration Procedures, Vlocity OmniScript.Experience in migration tools such as Vlocity Salesforce Industries Migration using Vlocity Salesforce Industries Build.Skills/Experience: * LWC and Apex code experience * Certified Salesforce Developer (DEV401) (Mandatory) * Certified App Builder (Mandatory) * ADM 201 (Mandatory) * CRM domain knowledge * Previous experience with Salesforce CRM and its technologies * Salesforce Certified Industries CPQ DeveloperAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/22/2024 03:14 PM

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center at AWS is a new strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, data scientists, engineers, and solution architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently.You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We're looking for top architects, system and software engineers capable of using ML, Generative AI and other techniques to design, evangelize, implement and fine tune state-of-the-art solutions for never-before-solved problems.Key job responsibilities- Collaborate with our applied and data scientists to build robust and scalable Generative AI solutions for business problems- Effectively use Foundation Models available on Amazon Bedrock and Amazon SageMaker to meet our customer's performance needs- Work hands on to build scalable cloud environment for our customers to label data, build, train, tune and deploy their models- Interact with customer directly to understand the business problem, help and aid them in implementation of their ML ecosystem- Analyze and extract relevant information from large amounts of historical data to help automate and optimize key processes- Work closely with account teams, applied/data scientist teams, and product engineering teams to drive model implementations and new algorithms- Mentor and develop junior members on the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. What if I don't meet all the requirements?That's okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You'll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent with 5+ years of relevant working experience- Experience with machine learning fundamentals, with working knowledge of Python and experience with deep learning frameworks such as Pytorch, TensorFlow, JAX or MXNet- 5+ years of relevant experience in developing and deploying large scale machine learning or deep learning models and/or systems into production, including batch and real-time data processingPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent with 8+ years of relevant working experience, or Master's degree in computer science or equivalent with 5+ years of working experience- Experiences related to machine learning, deep learning, NLP, CV, GNN, or distributed training- Experiences related to AWS services such as SageMaker, EMR, S3, DynamoDB and EC2- Working knowledge of generative AI and hands on experience in prompt engineering, deploying and hosting Large Foundational ModelsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/21/2024 10:06 PM

BASIC QUALIFICATIONS- Currently in your penultimate or final year of a degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field. - Interest and aptitude to learn about and deliver cloud-based solutions to customers. - Knowledge of one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to learn a programming language. - Applicants must have valid work authorization in Australia/New Zealand. OR equivalent training, certifications, and/or experience.- Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, C++, or other modern computing languages.- Experience with Networking fundamentals, Security, Databases (Relational and/or NoSQL) or, Operating Systems (Unix, Linux, and/or Windows).DESCRIPTIONAt Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.Amazon is a place where builders can build. Our internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced engineers who love what they do.Are you ready to embrace the challenge? Come build the future with us.Associate Solutions Architect Intern:The Solutions Architects (SA) organization is a diverse team that focuses on helping customers build infrastructures and applications at scale using AWS solutions. Our solutions architects are passionate technologists with technical breadth and depth coupled with strong interpersonal skills.As an SA intern, you will receive AWS technical training, immerse yourself in cloud computing, develop business acumen, presentation delivery, and learn more about Amazon culture. You will work in a one on one project environment with the possibility of group projects, complete the AWS Cloud Practitioner Certification, and attend professional development events.Are you ready to embrace the challenge?Upon successful completion of the internship program, select interns will receive a full-time offer to join as an Associate Solutions Architect (which includes a twelve-month training program, known as AWS Tech U) in 2025/2026, after completion of their degree program.Want to find out what it's like to be a Solution Architect at AWS? Watch this video (https://www.youtube.com/watch?v=4WVKt1A8HDE)Amazon internships are full-time (38 hours/week) for 8- 12 consecutive weeks, in summer 2024. Applicants should have at a minimum one quarter/semester remaining after their internship concludes.Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.Mentorship & Career Growth:Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.Inclusive Team Culture:Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience implementing a cloud-based technology solution in a school project or while working for a company- Experience with one or more of the following domains: Big Data, Analytics, Security, DevOps, Application Development, or Machine Learning- Awareness of AWS or cloud computingAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/25/2024 10:11 PM

DESCRIPTIONAt Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build our Public Sector team then this is your chance to make history.The Public Sector Global Lead Development Team is expanding! As a Lead Development Representative (LDR) you will be an important member of the sales organization, playing a critical role in qualifying leads, profiling customers and providing input on which sales campaigns generate the best leads. Working in collaboration with your global peers, marketing, account managers and the partner channel, objective is to identify and create qualified opportunities for the Australia and New Zealand. *Inclusive Team Culture*Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. **Work/Life Balance **Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.**Mentorship & Career Growth **Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Key job responsibilities* Manage incoming leads in a timely manner in a wider geographical* Conduct discussions with prospects and existing customers over the phone to identify and qualify opportunities* Understand customer pain points, gather technical requirements and correlate business value to customer needs* Generate interest and provide vision of the portfolio of AWS solutions to potential customers* Understand existing and developing technologies as it relates to cloud computing* Achieve monthly qualification goals* Update and maintain customer information within SalesForce.com* Provide account management team with detailed call notes to ensure the opportunity is understood and next steps are clearly defined* Present a high level, technical solution to diverse audiences which include AWS colleagues, prospects and customers relevant to target industry or marketAbout the teamThe ANZ Global Lead Development (GLD) team is a tight knit group of eager, early in career, salespeople. Only 2 years old, the team is in rapid expansion mode and making a huge impact in the ANZ Public Sector landscape. Come be part of a team that embodies the "work hard, play hard" mentality. Have fun, make history. We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- Experience in IT sales- Experience navigating prospective accounts from and into a senior executive level to identify new customer opportunities- Bachelor's degree or equivalentPREFERRED QUALIFICATIONS- Sales or equivalent certification- Experience using Salesforce- Experience with Microsoft Office products and applicationsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:08 PM

DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical events• Drive projects that improve support-related processes and our customers' technical support experience• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesWHY AWS SUPPORT?• First and foremost this is a customer support role - in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThe Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- Experience in troubleshooting with System Administration with Linux.- Experience with Networking and troubleshooting.- Understanding of virtualization and cloud computing.PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications- Knowledge of AWS and Cloud Computing concepts- Understanding of Security best practices- Understanding of distributed computing environments and methodologiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 08:58 AM

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).PREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM

Are you an experienced Power Supply Installation and Test Supervisor and want to be a part of Siemens Mobility's growing team? At Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable and cost-effective rail traffic today. If you are interested to work as a Power Supply Installation and Test Supervisor for our Sydney office, we will offer you the support to make it happen! Revolutionise rail travel with Siemens Mobility. The Power Supply Installation and Test Supervisor is a senior role, combining profound knowledge and extensive experience in engineering and design, site management, commissioning and installation. The Power Supply Installation and Test Supervisor will also develop alternative design concepts to facilitate design optimisation from and installation, testing and commissioning point of view. You will: Prepare installation, testing and commissioning documentation, as well as plan all activities, resources and budget Coordinate internal and external site access to verify and ensure readiness of buildings for installation through site surveys Coordinate and supervise installation at site during the installation process of cables, cable joints and terminations, power supply equipment (including UPS DC Battery Systems - 110VDC, SCADA, MV equipment and 132kV equipment and connection) in accordance with contract and design documents Be the lead change control on site, including ensuring design lead certifies any site change from certified designs Provide and check method statement, perform all checks on required Environmental, Health and Safety documents and attend toolbox talks Familiarise self with project technical specifications and ensure that the specifications requirements are adhered to, and liase with the owners and internal inspector or their representative Be responsible for time, quality and cost of allocated installation and commissioning scope from design through installation and commissioning, system integration, trial run and O&M training until handover to O&M Provide inputs for As Built Drawings and review installation red mark drawings and as built drawings What you need to make real what matters. Previous experience with railway and HV/MV distribution networks and be familiar with local electrical distribution company procedures Extensive experience on site in a similar leading function Bachelors degree in Electrical Engineering, or equivalent, alongside previous experience in rail engineering Knowledge of governmental public sector organisations Practice with handover procedures, preferably with governmental sector projects What We Offer Flexible working arrangements Career, professional & personal development National & International opportunities Positive, inclusive and relaxed working environment Industry leading parental leave package Novated Leasing available Discounts on Goods & Services Siemens Share Options We've got quite a lot to offer. How about you? We support a diverse workforce. Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work, and we actively promote this through the recruitment of those who identify as Indigenous or Aboriginal/Torres Strait Islander. We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments. #LI-SISalary: . Date posted: 04/03/2024 08:51 PM

Are you an experienced OCS Installation Manager and want to be a part of Siemens Mobility's growing team? At Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable and cost-effective rail traffic today. If you are interested to work as a Overhead Catenary System Installation Manager for our Sydney office, we will offer you the support to make it happen! Revolutionise rail travel with Siemens Mobility. This position would be a great career opportunity for power supply professionals looking to join an international team. In this position, the OCS Installation Manager will coordinate internally to verify and ensure readiness of site for installation through site surveys, as well as supervising the installation at site during the process of such poles, accessories and wires for OCS in accordance with our contract and design documents. You will: Manage your team at site, as well as monitoring the progress of all installation activities Prepare, follow up and submit on Progress reports and Field instructions Report any material damages as well as inspect and analyse damages, including documentation of site and section status review installation red mark drawings and as built drawings Prepare and update the Time Schedule according to the project's requirement Make sure all used material for quantity verification and conduct quality checks on incoming and outgoing materials Ability to familiarise self on project technical specifications and ensure requirements are adhered to, including liasing with the owners and internal inspectors and their representative Help ensure that both internal and external EHS policies are complied with during execution What you need to make real what matters. Previous extensive experience on site in a similar function, including hands on experience in installation, testing and commissioning engineer of similar railways Bachelors degree in Mechanical Engineering, related disciplines or equivalent Prior experience in installation of flexible OCS, rigid overhead catenary system and retractable OCS Knowledge and experience in governmental public sector organisations You are familiar with international electrical codes and standards for installation Previous capability in preparing installations method statements, reading and applying the design, shop and construction drawings Familiar with Microsoft Project, Primavera and Sicat Candrop Pro Willing to work in multiple locations, such as different site locations, offices, and also different environments (indoor, outdoor, tunnels, etc) What We Offer Flexible working arrangements Career, professional & personal development National & International opportunities Positive, inclusive and relaxed working environment Industry leading parental leave package Novated Leasing available Discounts on Goods & Services Siemens Share Options We've got quite a lot to offer. How about you? We support a diverse workforce. Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work, and we actively promote this through the recruitment of those who identify as Indigenous or Aboriginal/Torres Strait Islander. We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments. #LI-SISalary: . Date posted: 04/04/2024 02:11 PM

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Empower Billions! Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft's global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost-effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.Responsibilities Responsibilities: Holds teams accountable for managing crisis situations, including leveraging advanced technical expertise , judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise . Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Manages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Guides teams to stay current in knowledge and expertise as the technology landscape evolves, maintaining awareness of industry norms. Develops team's end-to-end technical expertise , regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Proficient knowledge of Critical Infrastructure within Global Data Centers Holds the team accountable for creating, monitoring , and taking action on telemetry data and provides guidance on telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency. Contributes to developing processes and standards to address complex issues and provides guidance to others as needed. Qualifications Qualifications: Bachelor's Degree in Engineering , or related field AND 8+ years technical experience in critical environments, network engineering, service engineering, or systems engineering OR equivalent experience. 5+ years technical experience working with large-scale data center operations or distributed systems. 5+ years people management experience. Other Engineering Certifications. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #COICareers Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:16 AM

Associate Systems EngineerJob no: 503808 Work type: Ongoing Full Time Location: Sydney Categories: IT/Technology Experienced with Windows Server OS & VMware vSphere Full-time, permanent opportunity $75K - $83K plus ABC 15.4% nominated super Ultimo, Sydney: Convenient CBD location (near Central Station) The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information about working at the ABC, please feel free to explore our careers page at About the Role This role sits in the ABC's Platforms & Hosting Team and will act as the first point of contact for enquiries associated with Windows Server platforms that come to the team. Reporting to the Windows Server Team Lead, the role will involve; Ticket Management (ITIL) using ServiceNow and triaging of enquiries and requests from both internal and external clients. Assisting clients to resolve moderately complex requests and enquiries regarding Windows Server & VMware vSphere platforms. Assisting with improving system reliability, quality, and security through monitoring, reporting and fault resolution on supported platforms. About You You will thrive on delivering a high-quality service that goes above and beyond your clients' expectations. You will be proactive, and a keen learner and you will also have; Experience and knowledge of Windows Server 2016 R2 up to and including Windows Server 2022, VMware vSphere v6.5 up to v7 and PowerShell scripting language. Proficient problem-solving skills with the ability to diagnose and solve moderately complex technical problems. Experience in the support and administration of large-scale Windows Server environments. The ABC aims to achieve a gender balanced workforce. Women are strongly encouraged to apply for this position. About the ABCThe ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.The ABC Head Office based in Ultimo in Sydney is a great place to work and feel a part of a team. Centrally located in the city, close to public transport, there is a café onsite for employees to enjoy and the nearby aquatic centre and gym offer great rates for employees. For further details on the role and requirements, please refer to the full position description: For further information on this position please contact Adam Galvin, Server Team Leader via We are unable to accept email applications, please ensure you submit your application through our online portal. We respectfully request that Recruitment Agencies do not submit applications for this position. Applications Close: 11:55 pm, Monday 22 April Advertised: 08 Apr 2024 8:00 AM AUS Eastern Standard Time Applications close: 22 Apr 2024 11:55 PM AUS Eastern Standard TimeSalary: . Date posted: 04/08/2024 10:03 AM

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM within our Enterprise Commercial, where we empower our customers to deliver world class solutions to New Zealand's commercial enterprise customers using the best Microsoft has to offer. The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer industry trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud. About You: Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer. You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment, Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented. A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge. Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.Responsibilities• Driving customer cloud adoption and customer success is the prevailing business priority • Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage • Creating customer value by accelerating cloud consumption/usage, supportability • Improving the customer experience with technical intensity and actioning customer feedback • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantageQualificationsThe successful candidate will be able to demonstrate a mix of the following skills and experience: • Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes • Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives • Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable • Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail. • Account Planning: Experience in managing a portfolio of customers and participating in account planning • Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users • Industry Knowledge: We are interested to hear if you have knowledge and experience within Energy or gaming sector as this would be considered an advantage • Education: Bachelor's degree or equivalent work experience in a relevant discipline is desirable Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:15 AM