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Cloud Support Engineer - Security
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM
Business Analysis Manager - Vice President
JPMorgan Chase, Sydney, Any
Are you a detail-oriented professional with a passion for Fund Services? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.As a Business Analysis Manager in the Fund Services team, you will be responsible for engaging and working with project stakeholders to facilitate both client facing and internal workshops to understand and define as-is and to-be end to end operational business process flows across multiple client change projects.Job responsibilities Defining end to end business operating models, conducting gap analysis and partnering with stakeholders to deliver risk adverse business solutions Steering client due-diligence workshops Liaising with internal teams and clients to define and monitor service delivery goals and deadlines. Establishing infrastructure recommendations based on business requirements for new and existing operations initiatives. Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner. Ensuring solutions are in alignment with dependent processes and applications. Delivering business readiness sign off for assigned projects prior to implementation. Ensuring business readiness governance, making sure change is completed successfully across operations. Reviewing of Business Intelligence (BI) procedures, identifying and implementing efficiencies and improved controls allowing team to engage with the business and deliver projects utilising best practice. Required qualifications, capabilities and skills Proven business analytics skills with detailed knowledge across a financial operational environment Effective understanding of mutual fund accounting operations and associated assets, including experience in Net asset value (NAV) calculations, unit pricing and financial reporting processes A business analysis accredited qualification i.e. Information Systems Examination Board (ISEB) (or studying towards completion) Minimum 15 years' global financial industry experience within top tier investment management or financial services firm Ability to identify and analyse problems and propose effective corrective solutions to meet term business, financial and/or system requirements Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations Ability to handle multiple in-flight projects and deliver within given timeframes Excellent stakeholder and client relationship management skills Ability to travel domestically (up to 20%) Preferred qualifications, capabilities, and skills A Project management accredited qualification is desirable i.e. Projects IN Controlled Environments (PRINCE2) (or studying towards completion) A Process review/improvement accredited qualification i.e. Six Sigma (or studying towards completion)About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Operations Service Delivery Manager - Associate
JPMorgan Chase, Sydney, Any
Do you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level. As an Operations Service Delivery Manager - Associate in the Fund Services Operations team, you will be responsible for acting as the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. You will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. In your new role, you will also have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.Job responsibilities Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting. Be responsible for follow through on service delivery issues emanating from service reviews. Create and maintain "Paths to Green" for service functions operating below client expectations. Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings). Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives. Take a lead role in all service delivery initiatives. Be conversant in each product provided to the client from J.P. Morgan with a focus on the superannuation funds segment. Understand how your clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan Operations teams. Act as the subject matter expert in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with their subject matter areas and drive that information for the benefit of the team. Manage internal virtual service team involved in service delivery activities for the client.Required qualifications, capabilities, and skills Minimum 5 years relevant industry experience in the financial services sector. Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)). Demonstrated experience in, exposure to and interest in global financial markets. Demonstrated experience and exposure to complex superannuation fund client base. Demonstrated experience in and exposure to investment administration products including Portfolio Accounting, Unit Pricing, Financial Accounting. Demonstrated experience and exposure to Investment Middle Office, Performance and complex Fund Structure services. Demonstrated experience in forming, building and leveraging internal and external client relationship. Proactively responds and adapts to change on a personal and professional level. Supports and influences strategies to support business transformations and enhancements to current practices. Supports, drives and influences the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function. Actively demonstrates leadership, influencing and change management behaviours. Takes accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.Preferred qualifications, capabilities, and skills Team player Effective influencing and negotiation skills Effective and proven presentation skills Excellent communication skills Effective attention to the identification, prioritization and resolution/escalation of risk issue. Continuously displays effective analytical and decision making skills Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/15/2024 10:21 PM
Learning Business Partner APAC, Global Operations Learning & Development
Amazon, Sydney, Any
BASIC QUALIFICATIONS• 2+ years of leadership development experience. • Demonstrated ability to communicate complex information, verbally and in writing, concisely and in a manner which drives people to take action. • Demonstrated ability to influence others and execute in a customer-centric manner. • Experience planning and coordinating training, large meetings or events. • Experience with Outlook, MS Excel, Word and Learning Management Systems. • Ability to handle multiple projects, often with conflicting deadlines. • Ability to travel up to 20% of the time. • Strong Verbal and Writing communication skills.DESCRIPTIONAmazon is seeking a motivated and customer obsessed Learning Business Partner (LBP) with a history of high performance and creativity to support our Operations learning initiatives within the Asia Pacific (APAC) region. Working within the Global Operations Learning and Development (GOLD) function, the LBP plays a pivotal role as a strategic partner in the region's leadership development landscape.This role requires strong collaboration with our operational stakeholders across the globe to coordinate and organize learning events, programs and initiatives for our new and existing buildings. In addition to collaborating with members of our GOLD team, the Learning Business Partner must build effective working relationships with our partners in World Wide Operations, support functions, and various outside vendors to deliver on our customer promise. With proven experience within the Leadership Development space, the Learning Business Partner will be required to leverage this experience in order to support countries in managing their needs assessment and thinking big to provide innovative approaches for customers. A trusted partner with strong communication skills the LBP role will suit a candidate that motivates others to action, has proven capabilities in managing projects and demonstrates the ability to effectively manage, often competing, priorities. The ideal candidate will be a self-starter with a passion for customer experience, a high level of flexibility, commitment, and the ability to focus on continuous improvement. Key job responsibilities• Build strong partnerships with stakeholders to understand their learning needs and ensure targeted solution development. Dive in to quickly learn about learners' goals and challenges, their work environment, and learning styles.• Leverage science and data driven approaches to design and deploy learning and performance solutions. Use rapid design and distribution methods (virtual, classroom, blended and multi-media) that best suit business needs and which tangibly and positively impact performance. • Manage, interpret and analyze business data to report conclusions and make recommendations based on findings.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans. Contribute to WBR, MBR/QBR and People related papers within the region.• To identify and align individual leadership development plans, build a catalogue of learning content according to business needs and facilitate delivery and completion of training.• Provide coaching and feedback on leadership related topics working with leaders to identify leadership, coaching and management skills development opportunities.• End-to-end ownership of the GOLD associate and leader training programs at site.• Support and execute Launch Learning actions for new buildings using Road to Launch portal.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS• Degree in a relevant field such as business, education, organizational development, etc. • Initiative to do whatever it takes to get things done and quickly resolve unanticipated problems. • Detail oriented and excellent organizational skills; accuracy is essential. • Experience with SharePoint • Experience designing or developing learning solutions • Work experience with career progression in the field of training and development. • Learning facilitation experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/22/2024 09:22 AM
Loading Dock Supervisor
Marriott International, Sydney, New South Wales
Job Number 24068619Job Category Procurement, Purchasing, and Quality AssuranceLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team! We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script. Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier. Pier One Sydney Harbour is not just a workplace, it's a place where you can showcase your talents and make a real impact on our guests' experience. As a Loading Dock Supervisor, you'll be responsible for ordering, receiving, storing, issuing, posting invoices, and accounting for hotel goods and services. Key responsibilities: Managing work, projects, policies, and standards for Purchasing across departments: generate and provide accurate and timely results in forms of reports or presentations, assure sanitation compliance, assist Executive Chef in all aspects of purchasing, orders all food and beverage based on business needs, maintains inventory, assists in maintaining lower budgeted food and control costs, checks invoice on goods received against shipment to ensure quantity, quality, weights, etc. Demonstrate and apply accounting knowledge to purchasing operations: use of computer systems to enter data and process information, keeps up-to-date technically and applying new knowledge to the job. Support of Purchasing Operations: utilizes interpersonal skills to lead, influence, and encourage others. Maintain of finance and accounting goals: ensures profits and losses are documented accurately, achieves and exceeds goals such as performance goals, budget goals, team goals, etc. Monitors all taxes that apply, ensuring all taxes are current, collected and/or accrued. Other responsibilities such as analyze information and evaluate results, interacts with kitchen staff, vendors and executive chef, attends and participates in all pertinent meetings. Benefits, Perks & Rewards: Free delicious duty meals including one barista coffee a day! Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House. Numerous activations and events to connect with your colleagues. Free in-house laundry for all your work clothes. Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International. Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program. What we value for this role: Previous experience in a similar role, valuable experience in food & beverage. Basic computer skills. Mathematical reasoning. You'll think outside the box and have an open-minded personality. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/22/2024 02:56 PM