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Software Development Engineer, Workforce Optimization
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONOpportunities abound in Amazon's Workforce Optimization Organization! We build cool technology to ensure that the right people are in the right places at the right times to power the largest fulfillment operation in the world.We are looking for a talented SDE to build best-in-class user experiences for managing and communicating one of the most critical elements of fulfillment operations - staffing assignments. You will partner with product, design, and your engineering team to build applications that delight customers and make a real-world impact.As a member of this team, you will get the opportunity to work on highly visible, innovative projects that directly impact the customer experience. You will be involved in all the aspects of the software development cycle, including scoping, design, implementation, testing, and delivery of your product.If you are passionate about improving the customer experience, want a chance to influence both product and its underlying technology, and enjoy complex problems, then we want to hear from you.Key job responsibilities- In this position, you will collaborate with product managers, software engineers, research scientists, user experience designers, and other teams. - The ideal candidate will possess a strong technical background, exceptional engineering skills, effective communication skills, and the drive to achieve results in a fast-paced environment. - Your responsibilities will include coding and mentoring junior engineers, with a commitment to contributing code to the program.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSP If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.Workforce OptimizationAFT's Workforce Optimization team delivers innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon's global fulfillment network locations.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systemsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/27/2024 10:37 PM
Cloud Support Engineer (Linux)
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Experience in troubleshooting with System Administration with Linux.- Experience with Networking and troubleshooting.- Understanding of virtualization and cloud computing.DESCRIPTIONABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Learn and use groundbreaking technologies• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs• Interact with leading engineers around the world• Partner with Amazon Web Services teams to help reproduce and resolve customer issues• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services• Drive customer communication during critical events• Drive projects that improve support-related processes and our customers' technical support experience• Write tutorials, how-to videos, and other technical articles for the developer community• Work on critical, highly complex customer problems that may span multiple AWS servicesWHY AWS SUPPORT?• First and foremost this is a customer support role - in The Cloud• On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.• Career development: We promote advancement opportunities across the organization to help you meet your career goals.• Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.ROLE DESCRIPTIONThe Linux role supports our services that focus on compute technologies. In this role, you will support AWS Services including EC2, EBS, LightSail and the services that enable customers to migrate their workloads to AWS. As well as supporting our customers, you will be leading operational improvement initiatives, and acting as the voice of the customer to internal teams across AWS.Want to know what's it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications- Knowledge of AWS and Cloud Computing concepts- Understanding of Security best practices- Understanding of distributed computing environments and methodologiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 08:58 AM
Software Development Engineer, Sponsored Products, Amazon
Amazon, Toronto, Ontario, Canada
View transcriptBASIC QUALIFICATIONS- 4+ years of non-internship professional software development experience- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languageDESCRIPTIONSoftware Development Engineer - Sponsored ProductsAmazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.Sponsored Products helps merchants, retail vendors, and brand owners succeed via native advertising that grows incremental sales of their products sold through Amazon. The Sponsored Products Scaled Controls team owns Sponsored Products APIs and delivers products and features that drive performance at scale.We're looking for innovative and customer-obsessed professionals who can help us take our products to the next level. We embrace leaders with a startup mentality -- those who seek a disruptive yet clear mission and purpose, have an unambiguous owner mindset, and are relentlessly obsessed with making connections with customers.As a software engineer you will be responsible for designing highly scalable APIs and implementing controls to help our partners scale. You will have a direct impact on our customers by putting our vast amount of data to work by deploying advanced analytics and machine learning algorithms to automate advertisers marketing strategies, increase sales for advertisers. You will build robust predicting services and recommendation engines for solutions that handle massive throughput under tight latency constraints including optimization of runtime machine learning models.We're a fast-growing team with a very high focus from business to grow, so there's lot of opportunities. No chance of getting bored here.Key job responsibilitiesYou are:Highly analytical: You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.Technically fearless: You aren't satisfied by performing 'as expected' and push the limits past conventional boundaries. Your dial goes to '11'.Team obsessed: You help grow your team members to achieve outstanding results. You foster the creative atmosphere to let engineers innovate, while holding them accountable for making smart decisions and delivering results.Humbitious: You're ambitious, yet humble. You recognize that there's always opportunity for improvement and use introspection and feedback from teammates and peers to raise the bar for your team.Engaged by ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions; you're quick to identify any gaps in the team and the right person to fill them to best deliver value to customersYou will:Own technical vision and direction: You identify problems and develop solutions; you embrace performance metrics and measurement techniques because they help you assess how well system-related services are running.Build and grow your team: You'll be a key contributor on an engineering team that delivers results. This means you'll wear a lot of hats -- from software design, implementation, project management, operations, working with business partners, and so on. You'll be an example of Amazon's leadership principles and work to grow more leaders within your group.Collaborate on product direction: You'll build and maintain strong relationships between engineering and partner disciplines (Product, User Experience, QA) to ensure that we're focused on delivering the right product for customers.Lead beyond your team: You will be a key part of a small but growing community of engineering leaders who support their teams and contribute to the overall growth of our product development organization. You'll share your experience and technical acumen in order to drive technology decisions across our organization.Own your own shop: Our products reach hundreds of millions of customers around the world. We run operations 24x7x365 and the services your team delivers must meet high standards for operational excellence. Our teams own and operate the systems we build.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Master's degree in computer science or equivalent- 4+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 09:20 AM
IT Support Engineer I, Operations Technology Solutions (OTS)
Amazon, Kemps Creek, Any
BASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals- High school or equivalent- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.- Work a flexible schedule/shift/work area, including weekends, days and nights.- Ability to lift 50 lbs /22 kgs, as well as to stand and walk for 10-12 hours at a time.DESCRIPTIONOur IT Support Engineer in Amazon's Operations teams take care of the various IT systems at the heart of our operational sites. As an IT Support Engineer, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!You'll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.Flexibility is a must for this role as the site operates across 7 days during the day and night.Key job responsibilities- First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines. You'll support multiple buildings around the area. - Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.- Troubleshooting of IT related equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices. - Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty. - Learning new technologies and participating in career development opportunities within the IT network. We are open to hiring candidates to work out of one of the following locations:Kemps Creek, NSW, AUSPREFERRED QUALIFICATIONS- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications- Experience in a dynamic environment with a high degree of customer service- Ability to explain complex IT concepts in simple terms- Ability to manage high priority projectsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:17 PM
Cloud Support Engineer - Security
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM
Sr. Physical Security Engineer, DCC Communities
Amazon, Sydney, Any
BASIC QUALIFICATIONS• BA/BS degree in Architectural, Electrical Engineering, or Physical Security or equivalent experience• 10+ years' experience in physical security system design and engineering, 5+ years' experience with one or more drafting technologies such as, Revit, AutoCad, BlueBeam and others.DESCRIPTIONAWS Data Center Engineering team is looking for a highly talented and motivated Physical Security Architect /Engineer to work with on our data center design team, designing the data centers of tomorrow to maximize the effectiveness of the physical security program. The duties include extra-low voltage system design and engineering, working with the data center architectural and engineering teams to assure security best practices are observed, drafting new systems into the design teams build plans, and coordinating with regional and local physical security leaders to understand the new building and security system designs, adhering to the products on the AWS approved parts list. A successful candidate will be responsible for interpretation of Risk Assessments and Threat Analysis and AWS Physical Security Standards to assure the proper security technologies are selected to meet the unique challenges to be found in a global security program. After a new technology is introduced into the data center physical security standard, this position will be responsible for assuring the new system is incorporated into the larger data center basis of design. This role will also drive global standardization and will work with partner teams to innovate new data center security designs.Key job responsibilities• Design and engineer low voltage systems.• Using Blue Beam, Revit, BIM 360 and other drafting technologies to produce designs in Revit/CAD. This will also include working in collaboration with the relevant design teams.• Creation of specifications, template drawings and owners requirements documentation to use for vendor bids.• Provide technical and design support for physical security teams.• Coordinating with all the other disciplines in the design process of a new building (architectural, mechanical, electrical, civil, IT...).• Supervise and approve all designs deliverables developed by the physical security teams for projects at each milestones of a project. Analyze, accept or reject alternate designs and mitigation measure develop by the local physical security teams when the standard design can't be applied.• Act as a subject matter expert to support implementation of new technologies.• Work globally to support the physical security teams and stakeholders to ensure alignment on decisions and standards• Domestic and international travel for up to 30%.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS• Master's degree or higher in related field• Physical Security Design experience in corrections, military, government, or museum environments.• Experience living abroad, extensive travel, or demonstrated ability to work in a culturally diverse environment• Personal network of international security technology professionals• PSP, CPP, PMP Certification• CPTED CertificationAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/04/2024 09:32 AM
Digital Solution Engineer
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionAt Salesforce, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology! The Digital Solution Engineering Team : a bit about us The Digital Solution Engineering team is at the forefront of the entire Marketing Automation technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We're a fast-paced, light-hearted crew that work together to get the job done. Your Responsibilities : a bit about youA Digital Solution Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, professional services, product, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solution Engineer must be able to easily adapt to each type of conversation, whether it's strategic and high-level, or highly detailed and technical. The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas: Solution Development : Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to data strategy and digital marketing, to then develop a solution and roadmap for the success of the customer. Build : Showcase through software demonstrations and rapid prototyping how connected experiences come to life with Salesforce Marketing Cloud, Data Cloud and other Salesforce solutions. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps. Deliver : Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though. Learn : Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it's not. Requirements : Strong verbal, written, presentation communication skills. Pre-sales consulting experience, ideally focused on digital marketing. Experience with Salesforce Marketing Cloud and Data Cloud solutions.Experience or passion for solutions involving Data and AI to achieve business outcomes Technical Skills on HTML, Javascript, CSS and Mobile technologies. Bachelor's Degree in Information Technology, Computer Science or equivalent work experience. Understanding of digital marketing best practices. Experience Storytelling, Storyboarding, Technical Solution Design and Architecture. Experience with presentation and prototyping software including Google Slides & Figma. Pitching ideas, presenting to internal/external stakeholders. A passion for solving problems. Salesforce Certifications and/or Trailhead Ranger status is a plus. Understanding of SQL and relational database modelling experience is a plus. Understanding and experience in the Madtech landscape. Enterprise software sales/pre-sales experience. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:18 PM
Data Center Technical Operations Engineer, Infraops DCEO
Amazon, Sydney, Any
BASIC QUALIFICATIONS- High school or equivalent diplomaDESCRIPTIONThe Facility Engineer with be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities include: - Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.- Maintaining performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.- Generate Change Management requests & Incident Management tickets for DCEO as directed. - Learn and contribute to documentation relevant to business & facility operations.- Assist with the installation of the racks and the provision of power/cooling within its constraints.- Be involved with the routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Assist and learn about the design, implementation, commissioning and build out of new facilities.- Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management as directed.- May participate in Construction & Operational Meetings as required.- Assist with Work Order compliance and review of contractual SLAs.- Interface with Infra Ops teams for day to day operational requirements.- Assist in the resolution of any infrastructure engineering or services issue.- Delivery of exceptional customer service and satisfaction.- Meet daily hours of operations, shift and on-call requirements for response during shift rotations.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systemsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/04/2024 10:21 PM
Neuron Compiler Software Engineer, Annapurna ML
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS• Currently enrolled in a Bachelor's degree program or higher Computer Science, Computer Engineering, Electrical Engineering or related technical field• Proficiency with one or more of the following programming languages: C, C++, or Python• Strong background in data structures and algorithms• Experience with compilers and Instruction Set Architectures• Knowledge of resource management, scheduling, code generation, and compute graph optimization• Exposure to front-end ML frameworks (i.e. PyTorch, TensorFlow, etc.)• Available for a 14-16 month internshipDESCRIPTIONAt AWS our vision is to make deep learning pervasive for everyday developers and to democratize access to cutting edge infrastructure. In order to deliver on that vision, we've created innovative software and hardware solutions that make it possible.AWS Neuron is the SDK that optimizes the performance of complex neural net models executed on AWS Inferentia and Trainium, our custom chips designed to accelerate deep-learning workloads.The Neuron SDK consists of a compiler, run-time, and debugger, integrated with Tensorflow, PyTorch, and MXNet. It is preinstalled in AWS Deep Learning AMIs and Deep Learning Containers for customers to quickly get started with running high performance and cost-effective inference.The Neuron team is looking for students interested in learning about and contributing to deep learning compilers to solve our customers toughest problems. As a compiler engineer on the Neuron team, you will be supporting the ground-up development of a compiler targeting AWS Inferentia and Trainum. This is an opportunity to work on a brand new product where you will architect and implement business-critical features, and be mentored by a brilliant team of experienced engineers.About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship OpportunitiesOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks.Join us today and shape the future of one of AWS fastest growing products!We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Proficiency with one or more of the following programming languages: C, C++, or Python• Strong background in data structures and algorithms• Experience with compilers and Instruction Set Architectures• Knowledge of resource management, scheduling, code generation, and compute graph optimization• Exposure to front-end ML frameworks (i.e. PyTorch, TensorFlow, etc.)• Available for 14-16month internshipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/06/2024 09:31 AM
Security Detection Engineer, Vulnerability Management & Remediation
Amazon, Sydney, Any
BASIC QUALIFICATIONS- BS degree in Computer Science, Computer Engineering, Software Engineering, Cybersecurity or related technical degree; or 4+ years equivalent technology experience- 3 years experience improving accuracy of vulnerability detection mechanisms across a diverse technical ecosystem- 3 years experience developing vulnerability assessment tests and toolsets in Python, Java, etcDESCRIPTIONAmazon Security is seeking an innovative Security Engineer to join the Vulnerability Management and Remediation (VMR) team as a Vulnerability Detection Engineer. The VMR team is responsible for the discovery, assessment, triage, and remediation of vulnerabilities across Amazon. We are data-driven, set big goals, and are always challenging ourselves and each other to identify better solutions and take on new challenges. Our team offers the unique opportunity to work with leading industry security experts and engage across Amazon teams and leadership.As a Security Engineer on VMR Discovery team, you will be responsible for the timely and accurate detection of vulnerabilities across the complexity and scale of the Amazon ecosystem. Your teammates are a global team of security engineers, software developers, and technical program managers dedicated to continuously raising the security bar. Key job responsibilities- Analyse public and private vulnerability disclosures and exploit code - Assess and prioritise the development of new detections- Author and validate safe, scaleable, and accurate vulnerability detection mechanisms- Design software and mechanisms that continuously raise the safety and confidence bar for the vulnerability detection ecosystem- Demonstrate engineering, design, and security technical leadership, mentoring peer and partner engineers- Collaborate with partners across Amazon to develop scalable solutions to security problems- Periodic follow-the-sun on-call responsibilitiesAbout the teamWhy Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 3+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- Experience with AWS products and services- Experience with programming languages such as Python, Java, C++Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/06/2024 09:27 AM
Network Development Engineer, GCNA Border Network
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 4+ years of major internet routing protocols experience- 4+ years of working in a Linux/Unix environment experienceDESCRIPTIONAWS Global Connectivity and Network Availability (GCNA) Organization is looking for a Network Development Engineer to join our Backbone and Border Deployment New Regions Team. Network Development Engineers partner with our broader Infrastructure organization on configurations standards and tools, and collaborate with Systems and Software Engineers to ensure fast, smooth roll-out of new designs and products, and also deploy and sustain networking software tools.AWS GCNA is the backbone that connects the global AWS network and focuses on controlling the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between data centers and customers.If you like to work with new technologies, optimizing existing technology, and have experience participating in network/systems support for a large-scale enterprise or service provider environment, we would like to meet you. Your work will play a key role in driving the stability and sustainability of next-generation IP networks.Key job responsibilitiesNetwork Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.• Create and implement changes on the network.• Work closely with our automation teams in defining the tools that allow us to scale at higher volume.• Lead network projects in the areas of network engineering, network deployment/implementation, network scaling, technology refresh and/or network optimization.• Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low level application interactions, Unix systems, and new age networking software tools.• Partner with our broader Network/Infrastructure organization in the areas of network engineering, configuration standards, and tools.• Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools.• Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.• Deliver simple, sustainable and repeatable solutions and processes.• Create and review documentation and process regarding network. implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.A day in the lifeEngineers in the GCNA organization have a wide range of responsibilities. They work with internal partners to develop and implement the next gen platforms along with the tooling ecosystems to support these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. Because network is one of the largest in the world, there is no blue print at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events.- Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs.- Manage customers during problem resolution and operating efficiently under pressure.- Travel to data center/network sites and Amazon/customer offices as needed.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 09:50 PM
Software Development Engineer (Full Stack), Transporter Experience Under the Roof
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Experience in designing and building software for mobile (iOS/Android), front-end and back-end systems.DESCRIPTIONAt Amazon, the Last Mile Technology group is tasked with envisioning and developing cutting edge initiatives in delivering packages to our customers as fast and as cost effectively as possible, at the quality that our customers expect. We own the software that enables global package delivery for parcels, same day Prime delivery, and Amazon Grocery and Whole Foods Market to name a few Amazon business powered by our technology and experiences. With Amazon Flex, we enable people to be their own boss and earn money while delivering packages for Amazon. In all cases, we are working on the core technology that ensures we are providing a great experience for package delivery to customers while innovating to make continually improve the delivery experience.Our mobile application works in concert with our advanced logistics systems and technology. These technologies allow delivery partners to onboard, schedule delivery times in advance or on-demand, and be guided through their deliveries with in-app mapping, navigation, and much more. Our ability to engage with and provide a world-class experience to both customers and our delivery partners has become more critical as we continue to expand the number of active delivery partners and target faster deliveries to our customers.Being part of a customer obsessed company and working as part of this team, you'll be tasked with the design, development, test, and deployment of a range of products that make it possible to deliver packages to customers in two hours or less all over the world. You will have an opportunity to conceptualize, design, build, test and own software systems. You will influence the technical direction of the team, work with many different technologies. If you are a software engineer with a creative flare, problem-solving skills, exposure to various back-end technologies and have the desire to help drive Amazon's next generation of delivery, we want to talk with you.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSPIf you are not sure that every qualification on the list below describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Mobile application development (Android and iOS) experience and proficient in Java- Experience with integrating hardware solutions (i.e. electronic access controls) into software solutions.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/12/2024 09:01 AM
Data Center Technical Operations Engineer, Infraops DCEO
Amazon, Sydney, Any
BASIC QUALIFICATIONS- High school or equivalent diplomaDESCRIPTIONThe Facility Engineer with be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities include: - Participate in a 24/7 rotating shift pattern - Assist for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation. - Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance. - Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage. - Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. - Contribute to documentation relevant to business & facility operations. - Responsible for the installation of the racks and the provision of power/cooling within it's constraints. - Be involved with the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Assist in the design, implementation, commissioning and build out of new facilities. - Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management. - Attend and participate in regular Construction & Operational Meetings as required. - Assist with Work Order compliance to ensure all contractual SLA's are achieved. - Interface with Infra Ops teams for day to day operational requirements. - Assist in the resolution of any infrastructure engineering or services issue. - Delivery of exceptional customer service and satisfaction.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- 2+ years of data center engineering experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/12/2024 10:11 PM
Network Development Engineer, DX Dataplan Availability Engineering
Amazon, Sydney, Any
BASIC QUALIFICATIONS• 2+ years of experience in a large-scale network operations environment.• Excellent IP fundamentals and extensive experience in the application and troubleshooting of IP .• In-depth knowledge of and experience with major platforms; specifically Cisco: ASR, NCS, Nexus and Juniper: MX/EX platforms including all compatible supervisory and line cards for these platforms.• Experience with one or more of the following and concepts: , Flow control, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, SSL, STP, Trunking, & Port Channeling, IPsec and TLS.• Flexibility to support follow-the-sun shifts and on-calls (including weekends/Public holidays).DESCRIPTIONAmazon is looking for experienced Network Development Engineers to drive the operations of one of the world's largest and complex networks. We are expanding at a tremendous rate; it is our responsibility to maintain quality and reliability while developing innovative ways to the operation of our network. The AWS Direct Connect team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections. AWS Direct Connect is currently available in more than 100 locations, which span nearly 70 cities in 30 different countries. The ideal candidate will have;• A proven track record of technical leadership and success in driving complex issues to resolution and will demonstrate an in-depth knowledge Network Fundamentals concepts and theory. • Experience managing proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. • And a love for working with new technologies and pushing the envelope on existing technology!As a Network Development Engineer working within AWS Infrastructure you will:• Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.• Support and maintain our next generation - networks.• Deliver simple, sustainable and repeatable solutions and processes.• Partner with our broader Technical Operations organization to reduce operational burden.• Work closely with our broader Network Engineering & Deployment teams to ensure operational readiness for new deployments.• Drive standards across the network and ensure that we are fully compliant to those standards and policies.• Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.• Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.• Improve our detection mechanisms by designing and implementing new alerts.• Identify and troubleshoot recurring platform issues for full resolution.• Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.• Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.• Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.• Effectively contribute towards hiring and developing others in the team.Key job responsibilities• Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.• Support and maintain our next generation - networks.• Deliver simple, sustainable and repeatable solutions and processes.• Partner with our broader Technical Operations organization to reduce operational burden.• Work closely with our broader Network Engineering & Deployment teams to ensure operational readiness for new deployments.• Drive standards across the network and ensure that we are fully compliant to those standards and policies.• Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.• Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.• Improve our detection mechanisms by designing and implementing new alerts.• Identify and troubleshoot recurring platform issues for full resolution.• Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.• Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.• Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.• Effectively contribute towards hiring and developing others in the team.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS• Experience in large scale datacenter network implementations and support.• Experience in working on a Linux/Unix environment• Scripting in Python or Shell• Experience in dealing with customers during problem resolution• Experience with IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 09:21 AM
Sr. Process Engineer, JP Process Engineering
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment- 5+ years of directly managing and responsible for multiple large projects experience- Experience in Lean Management, Six Sigma and other operations engineer toolsDESCRIPTIONThe Amazon Logistics (AMZL) team is looking to hire an experienced, innovative, hands on and customer obsessed Sr. Process Engineer to drive standardization and innovation in physical infrastructure, layout and material flow across our Last Mile delivery network. The successful candidate will be responsible to lead optimization of AMZL Delivery Stations by continuously driving processes innovations, developing safe & efficient equipment and creating Infrastructure design standards.Key job responsibilities- Develop and improve Amazon Logistics equipment/processes to enhance safety, customer experience, capacity, speed, quality and cost goals- Lead multiple high priority projects that involves management of stakeholders from different functional areas- Drive standardization by creating and improving design process standards- Implement and establish World-Wide best practicesAbout the team- Our multicultural Engineering team has members from different nationalities- If you are excited about working in a diverse group and contributing to an inclusive culture, this opportunity is for you.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience with benchmarking technical equipment and metricsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 09:11 AM
Cloud Support Engineer I - French Fluency
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Fluency in both written and verbal FrenchDESCRIPTIONAs the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.Would you like to equip yourself with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for! WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:• Work on critical, highly complex customer problems that may span multiple AWS services• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.• Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.• Write tutorials, how-to videos, and other technical articles for the developer community.• As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.• On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone. • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.• You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goalsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration- Experience in container, CI/CD, security, BigdataAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:06 AM
Commissioning Engineer
Amazon, Sydney, Any
BASIC QUALIFICATIONS- BS Mechanical or Electrical Engineering degree.- 5 years' experience in any one of the following areas: Commissioning; Mechanical or Electrical Design; Construction Project Management; Control System installation or maintenance; HVAC testing and balancing; Facilities operations and/or maintenance.- The successful candidate will work at sites located in APJC and support the Global team.- Work in construction environment and unfamiliar conditions requiring Personal Protective Equipment (PPE)- Troubleshooting including the use of handheld equipment- Work longer than eight hours in duration with potential for night and weekends works- Ability and willingness to travel domestic and internationally for up to 50% of the timeDESCRIPTIONAWS is looking for a dynamic Commissioning Engineer to support the delivery of AWS Data Centers. It would be the responsibility of the successful candidate as an Amazonian to learn and follow the Leadership Principles.The responsibilities of the ACx Commissioning Engineer (CxE) include, but are not limited to, oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects. The CxE is responsible for supporting and supervising vendors, contractors and other teams involved in the construction and commissioning of various systems including medium and low voltage power systems, Generators, UPS, HVAC, Chilled Water, BMS and EPMS systems. He or she provides multi-discipline input into the scheduling, designing and planning of projects. In addition, the CxE will be required to review all multi-discipline integrated systems testing and commissioning documents to ensure they are compliant with the basis of design, specifications and standards of the project. It is the CxE responsibility to ensure that all commissioning procedures follow the appropriate safety practices, policies and procedures. He or she enthusiastically participates in all project and company safety programs. CxE must also audit commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements. The CxE proactively communicates with the ACx Regional Manager and the ACx team to ensure that the applicable test documents are created in accordance with all commissioning requirements. Following the AWS project reporting format, the CxE is responsible for weekly reporting of commissioning progress and metrics for assigned project. The CxE will work on multiple initiatives and projects simultaneously, under tight deadlines according to prescribed metrics.Key job responsibilitiesSystems Analysis- Understand the design concept and intent by reviewing mechanical and electrical construction documentation, including drawings, specifications, vendor submittals and sequences of operations- Provide recommendations and feedback regarding the design, equipment selection, pre-functional checklists, startup and functional test scripts developed by others, maintainability, construct-ability and commission-ability- Review documentation for compliance with Amazon standards, industry standards, and design specifications- Assess the capability of commissioned systems to match the design Systems Validation- Verify the system's performance, including establishing acceptance criteria, obtaining completed reports, performing verification and spot checking for validation- Assist in as-built documentation and review for accuracy and completeness- Communicate commissioning issues, questions and concerns through proper channels in a timely manner- Work with internal and external teams to assure testing equipment is calibratedProject Management- Manage and commissioning of critical infrastructure to properly test and validate installation, operation and performance of mechanical, electrical and controls systems.- Ability to work on concurrent projects in multiple geographical regions- Vendor management and coordinate with commissioning authority to work in accordance with Amazon practice and documentation- Return complete and legible commissioning documentation to the ACx regional manager for alignment with global standards and policies.- Develop project specific commissioning schedule and plans- Represent ACx in projects coordination meetings with vendors and contractors- Maintain commissioning documentation- Track commissioning issues until resolved and closedWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Advanced knowledge of Microsoft Office Suite - Word, Excel and Outlook required; advanced knowledge of SharePoint (or similar) preferred.- Advance knowledge of mechanical systems and basic knowledge of electrical and fire alarm/life safety systems.- Ability to read and understand construction documents (design drawings, control diagrams, specifications, etc.). Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 09:03 AM
Senior Software Dev Engineer, Ring
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamDESCRIPTIONRing is looking for a Senior Software Development Engineer to join and help grow the Ring Authentication Services team. The Ring Authentication Services team is critical in providing a secure and reliable set of services for Ring Neighbors, Ring Devices, and others to connect to Ring Cloud.The ideal candidate will be curious, creative, goal-oriented, and excited to support their own team members as well as a strong sense of customer obsession for our wide variety of customers. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security. You will own the maintenance, design, development, and delivery of Ring's authentication services for our Neighbors and others. Key job responsibilities- Design, create, and update core functionality of Ring Authentication services. - Drive the technical direction and architecture of large, complex software system- Identify opportunities to improve the stability, performance, and security of Ring Authentication services- Work closely with a diverse group of stakeholders including Product Managers, Data Engineers, Operations, internal technical teams and leadership to define business opportunities and then drive end-to-end solutions and product roadmap.- Coach, and mentor individuals; build a strong cross-functional organization.- Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational excellence of large scale production servicesAbout the teamSince it's founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring's smart home security line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working to bring communities together. We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:03 AM
Data Center Technical Operations Engineer, Infraops DCEO
Amazon, Sydney, Any
BASIC QUALIFICATIONSBasic qualifications - 4+ years of relevant work experience in maintaining a DC or Critical space facility - Strong verbal and written communication skills. - Strong leadership and organizational skills. - Strong attention to detail. - Strong Facilities Management skills - Ability to prioritize in complex, fast-paced environment. - Familiar with the concepts and interaction of Service Management systems (Problem & Change) - Experience with the development of MOPs & SWMS for planned works - Physical Security protocol awareness - Computer literate, confident with Office SuiteDESCRIPTIONThe Facility Engineer with be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities include: - Participate in a 24/7 rotating shift pattern - Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation. - Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance - Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage. - Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. - Establish documentation relevant to business & facility operations. - Responsible for the installation of the racks and the provision of power/cooling within it's constraints. - Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Assist in the design, implementation, commissioning and build out of new facilities. - Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability. - Management of the Facility assets and the provision of infrastructure & inventory asset management. - Attend and participate in regular Construction & Operational Meetings as required. - Familiar with Work Order compliance to ensure all contractual SLA's are achieved. - Interface with Infra Ops management for day to day operational requirements. - Assist in recruiting efforts. - Assist in the the resolution of any infrastructure engineering or services issue. - Delivery of exceptional customer service and satisfaction.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSPreferred qualifications - Degree or Technical (Military/ Trade School) Degree and relevant experience. - 6+ years of Data Center Engineering/Operations Experience - 4+ years of Data Center Management Experience - Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
System Development Engineer - AWS Direct Connect
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, RubyDESCRIPTIONAmazon Web Services Direct Connect is a unique software defined network that provides customers with a dedicated network connection from their on-premise network to the cloud. Building and scaling the largest customer facing network in the world comes with unique challenges, and we are always looking for solid engineers to assist us in this endeavor. We're looking for systems development engineers who have experience in system engineering, system automation, operational posturing, and system analysis.In AWS Direct Connect, we are looking for a System Development Engineer to help us scale systems and tools that our customers use. Our goal is to eliminate human intervention and errors from network engineering services, including initial deployment and sustaining operations. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution. In this role, you will own the development and improvement of configuration deployment systems and pipelines, build automation systems, and systems integration components across a complex and interconnected tool ecosystem, enabling network engineering teams to improve service delivery and continually scale the network. We want someone who's enthusiastic about the potential of cloud computing, networking and about creating simple, robust system management systems. The ideal candidate will have passion and talent for solving complex problems of scalability and availability in a massively distributed system.You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in software defined networking and cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing and believe that world class service is critical to customer success. You will work alongside some of the best software and network development engineers in the world, helping to continue design and deliver the Direct Connect product. You'll know what it means to operate, scale, and posture the largest customer-facing cloud network in the world. You will measure your success, and it will be visible.Responsibilities: - Automate network operations and deployment tasks by creating and maintaining existing software components. - Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention. - Understand how commodity servers, operating systems, and networks functions perform and scale. - Possess excellent troubleshooting and problem analysis skills. - Drive technical innovation and efficiency in infrastructure operations via automation. - Create processes that enhance operational workflow and provide positive customer impact. - Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation. - Avoid re-inventing the wheel and develop simple, repeatable solutions and processes - Act as a technical point of escalation & mentor for junior staff. - Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources. - Develop appropriate metrics to demonstrate performance at improving operational efficiency.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience with PowerShell (preferred), Python, Ruby, or Java- Experience working in an Agile environment using the Scrum methodologyAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/16/2024 10:26 PM