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Customer Experience Manager, Seller Experience
Amazon, Sydney, Any
BASIC QUALIFICATIONSBachelor's degree; 4+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience problem solving, including the ability to recognize non-obvious patterns • Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time • Familiarity conversing with, and the work style of, technical development teams. Operates with considerable autonomy and discretion.DESCRIPTIONAre you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology and product / engineering teams to enhance the customer experience? This is an opportunity to join an early-stage team in Amazon to launch and scale multiple new programs for Selling Partners in Australia. Our team is looking for a process improvement specialist to play an integral role in building, adopting, engaging and scaling these innovative programs for Selling Partners in Australia to improve both Customer and Seller experience.-------------------------Our team operates out of our fabulous CBD office conveniently located near transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilitiesIn this role, you will:•Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics.• Build strong communication channels at all levels of the organization, set proper expectations, and provide clear status communications.• Manage and drive the growth of the seller's business• Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release to improve both seller and customer experience• Lead key projects in improving logistics experience including but not limited to speed, alternative logistics options and cost optimization• Conduct deep dive analysis and provide routine executive-level reporting• Publish recommendations and action plans based on data.• Structures and develops implementation plans and works with senior leaders to pilot and test new solutions and then roll-out across the broader organization at country/cross-country and/or cross regional levelWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSEffective end-to-end project management - as evidenced by a solid understanding of business requirements, timeliness, quality, and delivery of the right solution for the customer. Proactive and demonstrates strong hands on approach. Makes sure the right connections are made and actions taken. Mitigates risk effectively. Implements corrective actions. Escalates with good judgment. Strong data analysis skills - Ability to produce, interpret and draw conclusions from data • • Business case decision-making, complex problem-solving capabilities and attention to detail • Excellent communication skills with the ability to communicate and influence effectively at all levels • Team player who can facilitate successful project work, operating to deadlines • Proven track record of delivering projects within scope, time, budget and quality • Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BIAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:17 AM
METROLINX Signal & Communications Manager, Central
Siemens, Toronto, Ontario, Canada
Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.Why you'll love working for Siemens! Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2022, Canada's Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.Signals Manager, GTA, OntarioReporting to the Project Director, the Signals Manager is responsible for planning and overseeing all the Signals maintenance activities for the Central/North GTA territory, and providing leadership and guidance to a team of S&C Supervisors and their employees for the territory assigned. The Signals Manager works in close collaboration with the Communications Manager and the Project Director to ensure customer satisfaction is attained through good performance on all the pre-established key performance indicators (KPI's) for Centralized Traffic Control and Road Crossing performance, in order to maintain a safe and fluid railway operation. This position is based out of Mississauga, Ont and territory coverage extends up to Barrie, Ont.Human & Material Resources ManagementWork with the Project Director and the Communications Manager to hire a team of Signals and Communications Supervisors to manage the day to day needs of the territories.Hire and evaluate signal maintainers and inspectors, providing them with leadership and regular face-to-face mentoring through presence in the field to review their territories and work practices.Work with the S&C ATP Trainer and S&C OJT Trainer to validate employee knowledge and update the training based on observations and forward-looking needs.Oversee the execution of the work performed by a team of signal maintainers and inspectors to maintain the overall state of good repair of the signalling system, ensuring all the proper tools and resources are regularly made available to employees to successfully carry out the work.Validate all the pertinent details for every trouble call are properly captured by the employees responding to it in the corresponding trouble ticket.Ensure proper material inventory levels are made available based on territory needs and that all the material used is properly accounted through all the maintenance service orders.Ensure all S&C testing is completed within their prescribed intervals and the tests are properly recorded and safely stored.Validate and approve payroll information using the company's timekeeping system, ensuring the workforce's time is being properly utilized. Ensure Supervisors are using adequate cost controls to stay within budget.Develop an efficient escalation process with the team and assist during the more difficult trouble calls and outages to ensure they are efficiently resolved and the client is kept informed throughout the process.Address escalating issues raised by the Supervisors regarding employee performance or discipline, in conformance with the collective bargaining agreement and applying a method of progressive discipline when required.Safety & Compliance ManagementDrive compliance with SCP's and GI's in order to reinforce quality assurance, performance, and testing timeliness.Take a leadership role in finding proactive solutions that would lead to possible improvements in our maintenance operation and reliability, and/or our client's train operations.Ensure that good quality safety and efficiency tests (PMRC audits) are being completed on a regular basis on all employees, to ensure steady compliance of employees with the standards and work safety rules.Ensure that employees' training and records of qualifications are maintained up to date.Ensure that all operations are executed in compliance to Federal, Provincial and Corporate safety policies, along with Canadian Rail Operating Rules (CROR) and Transport Canada regulations.Investigate thoroughly all incidents, accidents, rules, or work procedure violations and produce a formal report to upper management and the client. Take appropriate measures in conjunction with upper Management, the client and Human Resources.Act as an employer representative on the Health & Safety committee.Client Relationship ManagementInteract with the client on a regular basis to understand their needs and requirements and keep them up to date on territory activities and any issues that may arise.Build rapport with the client's Signal Specialists, Rail Traffic Controllers and their Capital Planning group.Gather, organize and provide the client with the information required as per our contracts or upon need (audit reports, etc.).Provide SMO Management with regular updates on maintenance activities and client satisfaction.Required Skills and QualificationsAt least 10 years of railway signals maintenance experience, with the most recent 5 years as Railway Signals Manager, for railway projectsExperience in Railway Management or Supervisory positionCollege diploma in a related field (ex: electronics, telecommunications) or equivalent experienceCompletion of Class I Railway signals maintainer or technician training apprenticeship or equivalentMobilizing leadership and strong organization skillsComprehensive working knowledge of grade crossing standards, signal and communication systems and railway S&C standards, specifications, and proceduresExperience in writing signal testing plansRoot cause analysis experienceCROR qualificationValid driver's licence requiredAbility to maintain good relationships with clientsField technician or signal maintainer experience an asset College diploma in a related technical field (ex: telecommunications, electronics, etc.) is an asset About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility CanadaSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 03/21/2024 02:18 PM
Environmental Health and Safety Specialist
Siemens, Oakville, Ontario, Canada
Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.Why you'll love working for Siemens!Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.Solve the world's most significant problems - Be part of exciting and innovative projects.Engaging, challenging, and fast evolving, cutting edge technological environment.Opportunities to advance your career and mentorship programs on a local and global scale.Competitive total rewards package.Profit sharing available.Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.Participate in our celebrations, social events and offsite business events.Opportunities to contribute your innovative ideas and get paid for them!Employee perks and discounts.Diversity and inclusivity focused.We are looking for a motivated individual with a broad range of knowledge in environment, health, and safety topics to support all aspects of Siemens Environment Health & Safety (EHS) program. Responsible for ensuring that internal policies, procedures, and practices meet the safety standards established by Siemens Mobility, Customers and Regulatory Authorities.The successful candidate would help our Mobility business to support execution of EHS initiatives and to meet the customer requirements while ensuring compliance with applicable environmental, occupational health and safety, workers' compensation legislation across Canada including Siemens's requirements. This role included 70% travel around the job sites and field representation.This is achieved through monitoring, prevention, and post-incident activities along with the development and review of safety and quality practices. The EHS Specialist is expected to bring unbiased input to Siemens Mobility's Operations and maintenance management team.What will you do?Support various aspects of new initiatives rolled out within Siemens EHS to meet company objectives.Champion the implementation and maintenance of Health, Safety, Environment programs to meet Ontario Certificate of Recognition (COR), as well as mandated customer / project requirements.Develop specialized project safety plans, policies, job safety analysis, safe work practices, conduct hazard / risk assessments, incident investigation as required.Provide support and ensure all employees and contractors comply with established EHS policies and programs.Assist in incident investigations and monitor corrective actions for effective implementation.Collaborate with all levels of organization and assist in executing and promoting companies EHS program.Travel to the various customer/project sites for project meetings, audits, and incident management as required.Liaise with Canada EHS Team and provide support on ongoing company initiatives.Ability to learn and work in high pace environmentPerform Internal safety audits and/or monitoring on rules compliance (PMRC)Assist with the development and preparation of safety communications (e.g. bulletins, safety advisory memo);Act as a facilitator for joint health and safety committees.Accompany the Metrolinx TPO officer during field audit: Address and escalate their concern right away, understand Metrolinx expectation and be proactive. Ensuring field representation to evaluate compliance with organizational, government health and safety, environmental standards and client's requirements.Audit workers in the field for certifications records Identifies opportunities to improve safety and environmental performance and makes recommendations based on findings. Assists with directing accident/incident investigation, reporting and/or facilitation of root cause analysis. Coordinate safe standard work practices with line personnel and monitor conformance through safety inspections. Conduct regular inspections of facilities to ensure compliance with hazards and safety guidelines. Inspections include but not limited to fire extinguisher, first aid, lock out tag out, PPE, equipment. What will you need to succeed?Degree or diploma in Environmental Health Safety program or industry recognized program with EHS related certification is a plus.Minimum 4 years' experience in Occupational, Health and Safety role in area of: railway, construction, transportation, or industrial sector.Experience in Railway is essentialPreference for Canadian Railway Operating Rules (CROR) qualified candidate experienced in conducting compliance audits.Expertise in Ontario Certificate of Recognition (COR) program requirements and COR auditor.Candidates must have excellent organizational and communication skills (both oral and written), customer focus, and agility, with the ability to present and explain health and safety topics;Demonstrated ability to apply advanced skills to resolve complex problems not covered by existing procedures or practices independently and displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.Ability to analyze and evaluate options, solutions, and exercise judgment in making sound decisions.Experience in incident investigations, root cause analysis, workplace inspections, hazard analysis, risk assessment, safe work and best preventative practices or job safety analysis development, employee relations.Working knowledge of MS Office, excel and other software tools.Self-driven, discrete, diligent with great attention to detailValid driver's license mandatory.About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility CanadaSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/03/2024 08:51 PM
Transportation Specialist, Transportation Operations Management (TOM)
Amazon, Horsley Park, Any
DESCRIPTIONAre you ready to solve transportation mysteries, and help Amazon deliver world class service to our customers? If so, we are seeking a candidate who would be keen to join our team at the new Non-Sort Fulfillment Center BWU6 in Horsley Park, NSW. As a Transportation Specialist, you will be a vital member of Amazon Transportation Services. You will oversee team members performing trailer moves, coordinate yard activities (such as check in, traffic flow, internal communications with dock teams, etc.), conduct yard audits, conduct yard inductions, complete driver training programs (Hostler, CDL School, etc.), as assigned in accordance with business need to support Amazon's transportation network wherever applicable. Please note that this role will be require flexibility to work different shifts both days and nights.Key job responsibilitiesAs a transportation Specialist you will be - Creating, sending an End of Shift report on a daily basis with all the load details that arrived and departed from the site which will also include the delay arrival reasons when carrier arrives late including any action items for the delays. - Communicating with OB(OutBound) dock team and NOC(Network Operations Center) to give reasons for delays when the drivers arrive late and depart late. - Coordinating with multiple carriers and their contacts for any site related escalations on carrier pickups and delivery issues including informing them of any weather related disruptions to yard activities. - Establishing and communicating daily load plan development/ changes (load requirements on daily basis) to NOC, internal stakeholder and external stakeholders. - Daily monitoring with FC(Fulfillment Centre) operations departments, transportation peers and carriers to ensure all trailers arrive and depart on time. - Consolidating data from multiple data sources to generate daily, weekly, monthly reports to support business needs (uncover data integrity issues) and identify any patterns which could be proactively mitigated. - Engaging carrier drivers and delivery drivers in the yard as needed to maintain yard organization, yard safety (make escalations whenever necessary such as aggressive behaviors, etc.) and minimize delays. - Using internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis such as SSP (Sortation Platform), FMC (Freight Management Console), YMS(Yard Management System), etc.In addition to the above you will also: - Adhere to company rules and regulations and make safety a priority at all times. - Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain a fluid trailer pool. - Comply with company policies, procedures, and local regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.). - Work at locations within node on a need by basis to support the business, 38 hours/week and overtime as required. - Stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.We are open to hiring candidates to work out of one of the following locations:Horsley Park,, NSW, AUSBASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as requiredPREFERRED QUALIFICATIONS- 2+ years of Microsoft Office products and applications experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM