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Job Summary:JOB DESCRIPTION - CLIENT SERVICES, TIER 1Location: Toronto, ONDivision: UniverseLine Manager: Client Services ManagerContract Terms: Permanent, Full-time (37.5 hours per week)THE TEAMOur client services team owns the client relationship from sign up to event production and acts as the voice of the client for our product team. As part of that, they also support the fan journey, fan queries and fan support on behalf of clients. They are empathetic, active, consultative strategists working to understand customer needs and ensure adoption, helping customers to exceed their goals. From onboarding to engagement to event strategy, our CSMs are driven by customer success, satisfaction, and adoption.THE JOBThis position will support Universe, a division within Ticketmaster. We're seeking an ambitious, bright, and self-driven individual to join our Client Services team.This role will be responsible for working with some of our highest grossing clients, developing relationships, and helping them execute events flawlessly. You'll be assisting clients from onboarding through to post-event wrap-up and everything in between, you will help them set-up the event in the optimal format, and ensure they are utilizing Universe features to their full capacity.WHAT YOU WILL BE DOINGOperating as point of contact for enterprise and tier 1 clients, while ensuring clients are educated and equipped with the necessary knowledge/ information for all Universe products, features, etc. to ensure a positive experienceAdvocate for the client by ensuring their needs are being met and clearly communicate roadblocks to the product and design teamsLog issues and user feedback, and work closely with developers to reproduce issues, problem-solve, and verify fixesAssist with product testing of new features and platform upgrades/fixesIdentify process optimizations and improvements to customer success flows to improve the support experienceAssisting to shape the future of Universe by liaising with appropriate stakeholders as part of the Global Initiative Support rolloutWorking closely with Sales team to assist in retaining existing client baseWorking Monday to Friday, 9am - 530pm with flexibility to attend to urgent client matters outside of normal business hoursOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Minimum of 3 years' experience in a customer facing role; customer success, customer service, sales, or similarStrong understanding of technology and how to efficiently use it to best help our clientsClear and concise verbal and written communication skills; including exceptional spelling and grammarExcellent social and interpersonal skills; you're friendly and outgoing, and enjoying connecting with new peopleProficient in Microsoft Office suite productsExperience using Zendesk, Stripe, Sift, Jira, Salesforce and Hyperwallet are a bonusYOU (BEHAVIOURAL SKILLS)Communication - Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.Results-Oriented - Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.#UniverseCareersSalary: . Date posted: 03/22/2024 09:24 AM

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center at AWS is a new strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, data scientists, engineers, and solution architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently.You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We're looking for top architects, system and software engineers capable of using ML, Generative AI and other techniques to design, evangelize, implement and fine tune state-of-the-art solutions for never-before-solved problems.Key job responsibilities- Collaborate with our applied and data scientists to build robust and scalable Generative AI solutions for business problems- Effectively use Foundation Models available on Amazon Bedrock and Amazon SageMaker to meet our customer's performance needs- Work hands on to build scalable cloud environment for our customers to label data, build, train, tune and deploy their models- Interact with customer directly to understand the business problem, help and aid them in implementation of their ML ecosystem- Analyze and extract relevant information from large amounts of historical data to help automate and optimize key processes- Work closely with account teams, applied/data scientist teams, and product engineering teams to drive model implementations and new algorithms- Mentor and develop junior members on the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. What if I don't meet all the requirements?That's okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You'll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent with 5+ years of relevant working experience- Experience with machine learning fundamentals, with working knowledge of Python and experience with deep learning frameworks such as Pytorch, TensorFlow, JAX or MXNet- 5+ years of relevant experience in developing and deploying large scale machine learning or deep learning models and/or systems into production, including batch and real-time data processingPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent with 8+ years of relevant working experience, or Master's degree in computer science or equivalent with 5+ years of working experience- Experiences related to machine learning, deep learning, NLP, CV, GNN, or distributed training- Experiences related to AWS services such as SageMaker, EMR, S3, DynamoDB and EC2- Working knowledge of generative AI and hands on experience in prompt engineering, deploying and hosting Large Foundational ModelsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/21/2024 10:06 PM

BASIC QUALIFICATIONS- 9+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional marketing programs- Experience driving direction and alignment with large cross-functional teams and agency partners- Expertise with all traditional media channels, such as TV, Digital, Social, OOH, Radio/Audio- Experience with marketing partnerships- Experience managing marketing budgets- Ability to think strategically and operationally- Excellent project management skills- Strong communication skillsDESCRIPTIONWe are seeking a highly motivated, results-oriented individual with a passion for delivering unique and inspiring marketing campaigns for customers. The Sr. Brand Manager will be responsible for leading campaigns on- and off-Amazon that build awareness for and deeper engagement with Prime Video programming in Canada. They will oversee the development of large-scale integrated communication plans to launch new programming, including working with agencies to build media plans, digital and social media programs, complementary in-market events, and performance reporting including campaign analysis, tracking, and more. This role will span co-ordination across a wide-range of cross functional teams and external partners which will include media vendors, production companies and partners, talent agencies, social agencies, and creative agencies. The Sr. Brand Manager is an individual contributor role that will develop and launch high impact campaigns and engagement programs reaching our customers in Canada. The successful candidate will have a proven track record for driving output and results, working autonomously to set a roadmap and goals for performance, as well as have substantial experience working on large 360-degree marketing campaigns in Canada. They must be comfortable in a fast-paced environment and have proven experience planning and executing marketing campaigns across cross functional, matrixed teams. The ideal candidate should be able to negotiate with key business partners and external teams to gain alignment on marketing plans and ultimately manage all aspects of project execution. The Sr. Brand Manager possess a blended balance of strategist, project manager, producer, creative, relationship builder, and analyst. They are a self-starter who is able to prioritize and deliver on deadlines with minimal supervision, have the ability to persuade, inspire and motivate cross-functional stakeholders and drive results. They should be able to think/act strategically, develop structured plans and be willing to execute hands on with a start-up type of mentality, while balancing creativity with analytics and agility with operational discipline. Candidates should be both idea generators and builders, with a sense of accountability, and a keen focus on delivering great customer experiences with measurable results. They should thrive in a culture of decisions based on analytics, be comfortable diving deep into the data, yet able to step-back and communicate both the strategic and immediate implications on priorities.A day in the lifeWant to change the way people watch TV? Prime Video is a premium streaming service that offers Prime members a collection of thousands of movies and TV shows- all with the ease of finding what they love to watch in one place. Prime members can watch hit TV series, popular movies and live sports including The Lord of the Rings: The Rings of Power, The Boys, and The Summer I Turned Pretty, local Canadian Originals such as LOL: qui rira le dernier?, Three Pines, and Mr. Dressup: The Magic of Make Believe, and WNBA, National Women's Soccer League, One Championship, and more. Members in Canada can add channels they love such as Crave, Sportsnet, STACKTV, Hayu, and Paramount+, and all Amazon customers can rent or buy new release movies.About the teamWe're a tight knit team of entertainment junkies who love everything about films and TV. We are passionate about bringing our customers the best and broadest selection of content to watch, and always strive to deliver the most innovative and buzzy marketing campaigns to engage them authentically.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Background in entertainment, sports, and/or media marketingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/29/2024 09:25 AM

Scripted Slate ManagerJob no: 503953 Work type: Ongoing Full Time Location: Sydney Categories: Production/Content, Projects, Strategy & Planning, Commissioning/Content Development Be a part of Australia's independent national broadcaster Ultimo, Sydney: Convenient CBD location (near Central Station) Full Time, Permanent Role $117K to $129K plus 15.4% ABC Nominated Super Fund The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information about working at the ABC, please feel free to explore our careers page at About the Role Are you experienced in Screen/Media/Film, enjoy making new contacts and commercially oriented? This could be your new role! Our Scripted department is on the lookout for a strategist who understands the script journey from concept to TX. Working alongside the Head of Scripted, the role will include: Staying abreast of local and international screen, audience and financing trends and interpreting those to help direct new audiences to the ABC. Identifying synergies within the ABC to cross pollinate script/show opportunities including, Marketing, Commercial Aquisition's, Factual, Podcast and News. Identifying process simplifications and efficiencies. About You You are a screen content generalist who can identify opportunities for the scripted team and translate these into action. Ideally your skills and experience will include: Outstanding people skills that can leverage solid relationships within the screen industry into scripted growth opportunities. Strategic understanding of the influence of audiences on scripted slate curation. Sophisticated communication skills within the Screen team and with major internal and external stakeholders. International experience associated in the screen/film/ media industry, including audience and financing trends would be an advantage. For further details on the role and requirements, please refer to the full position description: For further information on this position please contact Rachel Okine, Head of Scripted at [email protected] We are unable to accept email applications, please ensure that you submit your application via the online portal. We respectfully request that Recruitment Agencies do not submit applications for this position.Advertised: 03 Apr 2024 1:00 PM AUS Eastern Daylight Time Applications close: 17 Apr 2024 11:55 PM AUS Eastern Standard TimeSalary: . Date posted: 04/03/2024 10:04 AM

Why MicrosoftMicrosoft's flagship Store in Sydney has been re-imagined as theMicrosoft Experience Centre!TheMicrosoft Experience Centre, or MEC, is a place where customers can experience the best of Microsoft, get technical support for Surface and Xbox - and have an in-person consultation about the best solution for you, your family, business, or school. We are looking for a passionate team member to join our team. You are customer obsessed and have a natural interest in technology, along with your charismatic customer service skills you will support our team in delivering a world class customer experience to drive results. If you are passionate about technology, customer service, problem-solving and facing new challenges we'd love to hear from you.ResponsibilitiesResponsibilities:Deliver world-class customer service each day.Customer Obsession Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to the latest release, ensuring a seamless transition). Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers. Drives cross-sell and solution focused sales to drive revenue goals of MEC. Works across all Microsoft products and services (e.g., cloud, consumer, Gaming, Very Small Businesses) to consult with customers to understand technical issues, unique customer needs, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers. In the MEC, works in the Answer Desk, troubleshooting software and hardware problems, upgrading, and repairing devices, completing customer appointments showcasing Microsoft's products and services.Influencing for Impact Builds and maintains well-rounded knowledge of Microsoft products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services. Engage with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Execute strategies from senior management. Use fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions. Positions products favorably in light of Microsoft's brand and current key differentiators within the market in relation to competitors to further drive sales. Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services. Inventory Management Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows directions from store leadership and visuals team regarding new displays. Works with other team members to set up new displays prior to launch. OtherEmbody our commitment to diversity and inclusion, driving our mission to empower every person and organization on the planet to achieve more. Physical requirements include lifting items up to 60lb, standing, bending, and walking for extended periods of time, use of heavy equipment such as a pallet jack, freight elevator. Adhering to company and local safety regulations in place for the MEC/ECS, to ensure safety of self and others.May be required to support online customers through digital/virtual means.May perform other duties as assigned.QualificationsWhat skills do you need to haveThere will be many opportunities for you to learn and grow into this role and Microsoft. High-school diploma or equivalent AND1-3 years of face-to-face sales, customer service, customer support, training or equivalent experience OR bachelor's degree.Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer Our mission is deeply inclusive. Inside Microsoft | Global Diversity and Inclusion at Microsoft What next?Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we're not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience. In the meantime, please see our FAQs , Interview Tips and Accessibility Support for more information on our recruitment process.Salary: . Date posted: 04/15/2024 03:16 AM