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Principal Technical Support Engineer (Adj P)
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) along with associated support projects and processes.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience:Deep understanding of Salesforce Multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of prior experience in Technical Support and/or 3+ years with development experienceDemonstrated analysis, problem solving and skills troubleshooting expertiseAbility to effectively prioritise and escalate customer issues as requiredComfortable interacting with all levels of customer and SFDC managementAbility to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Skills/Experience:Strong Knowledge in Vlocity/Industry cloud CME/CPQ product linesVisualforce and Apex code experienceCertified Salesforce Developer (DEV401)Certified App BuilderCertified Salesforce DeveloperCRM domain knowledgePrevious experience with Salesforce CRM and its technologiesAccomodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/19/2024 03:12 PM
Customer Experience Manager, Seller Experience
Amazon, Sydney, Any
BASIC QUALIFICATIONSBachelor's degree; 4+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience problem solving, including the ability to recognize non-obvious patterns • Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time • Familiarity conversing with, and the work style of, technical development teams. Operates with considerable autonomy and discretion.DESCRIPTIONAre you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology and product / engineering teams to enhance the customer experience? This is an opportunity to join an early-stage team in Amazon to launch and scale multiple new programs for Selling Partners in Australia. Our team is looking for a process improvement specialist to play an integral role in building, adopting, engaging and scaling these innovative programs for Selling Partners in Australia to improve both Customer and Seller experience.-------------------------Our team operates out of our fabulous CBD office conveniently located near transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilitiesIn this role, you will:•Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics.• Build strong communication channels at all levels of the organization, set proper expectations, and provide clear status communications.• Manage and drive the growth of the seller's business• Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release to improve both seller and customer experience• Lead key projects in improving logistics experience including but not limited to speed, alternative logistics options and cost optimization• Conduct deep dive analysis and provide routine executive-level reporting• Publish recommendations and action plans based on data.• Structures and develops implementation plans and works with senior leaders to pilot and test new solutions and then roll-out across the broader organization at country/cross-country and/or cross regional levelWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSEffective end-to-end project management - as evidenced by a solid understanding of business requirements, timeliness, quality, and delivery of the right solution for the customer. Proactive and demonstrates strong hands on approach. Makes sure the right connections are made and actions taken. Mitigates risk effectively. Implements corrective actions. Escalates with good judgment. Strong data analysis skills - Ability to produce, interpret and draw conclusions from data • • Business case decision-making, complex problem-solving capabilities and attention to detail • Excellent communication skills with the ability to communicate and influence effectively at all levels • Team player who can facilitate successful project work, operating to deadlines • Proven track record of delivering projects within scope, time, budget and quality • Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BIAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:17 AM
Planning Development and Land Executive Manager
Scout Talent, Sydney, New South Wales
Leverage your expertise in planning, development, and land management to shape the future of the Central Coast, fostering community health and wellbeing through strategic initiatives.Enjoy a competitive salary package between $130,000 - $150,000 plus super and additional perks including salary sacrificing, a work vehicle, and a flexible working environment.Join a community-focused organisation located in a region celebrated for its natural beauty, cultural richness, and dedication to sustainability, all just an hour and a half from Sydney.Darkinjung Local Aboriginal Land Council (DLALC)DLALC, operating on the Central Coast of NSW since its creation under the NSW Aboriginal Land Rights Act 1983, focuses on improving community health and wellbeing through core functions: Community Participation and Wellbeing, Culture, Heritage and Environment, Governance and Operations, and Business and Economic Development. As one of 120 Local Aboriginal Land Councils in NSW, we are the largest non-government landholder on the Central Coast. Our community are our landowners, and we work with them to provide good outcomes.This is achieved through our Darkinjung Development Delivery Plans, which outline future developments across 31 sites on the Central Coast.For more information, please visit our website: https://www.darkinjung.com.au/We are now looking for a new Planning Development and Land Executive Manager to join our Wyong head office full-time, and to drive our organisation in a cohesive and productive manner.The OpportunityThis senior leadership role, reporting directly to the CEO, will focus on driving development initiatives, managing projects, and ensuring economic viability through strategic land management.More specifically, your responsibilities include but are not limited to:Collaborating with the CEO to identify and evaluate development opportunitiesDeveloping project plans and managing their execution from start to finishIdentifying and implementing revenue-generating opportunitiesConducting financial analyses and developing commercial business cases for potential development opportunitiesManaging project budgets, ensuring cost-effectiveness and consultant spending efficiencyEstablishing and maintaining comprehensive land, cultural heritage, and development registersAs a Land Council, we serve our community and act in their best interests. You will work closely with our community, and find out what is important to all of our members, as well as understanding and collaborating closely with our board of directors and staff. You will oversee all future development initiatives ensuring work is completed and that DLALC continues to be economically viable.DLALC is deeply committed to diversity, equity, and inclusion in all aspects of our work and community. We recognise the unique position, cultures, and histories of Indigenous peoples and are dedicated to fostering an environment that is respectful, supportive, and inclusive. Indigenous applicants are strongly encouraged to apply, as we believe that a diverse workforce is critical to our mission of serving our community and enriching our collective understanding and respect for the land and its cultural significance. The Central CoastThe Central Coast of New South Wales is a vibrant and sustainable region, and just an hour and a half from Sydney. Known for its natural beauty, including 40+ beaches, waterways, and lush wilderness, when you're in Wyong, you'll never be more than 10 minutes from a beach!You'll also be near attractions like Yarramalong Valley, The Watagans state forests, and Norah Head Lighthouse. As well as stunning natural locations including Tuggerah Lake, featuring a scenic cycleway. The Central Coast boasts a nationally awarded gourmet food scene, diverse art trails, creative communities, and immersive cultural experiences.About YouTo qualify, you will need tertiary qualifications in design, architecture, engineering, town planning, construction or a relevant field. A minimum of substantial experience in land and property development and urban and regional planning will also be essential.Moreover, the following skills and background will be highly valued:High level of knowledge of the Land Claim process for Local Aboriginal Land CouncilUnderstanding of BCA and associated Australian StandardsWorking knowledge of property development phases and consultants' scope of worksProficiency in the MS Office suite of programsEnsure cultural sensitivity and awareness across all activitiesAbility to develop and track budgetsIn addition to your professional qualifications and experience, you will be required to have or be willing to obtain a National Police Check and a current Working with Children Check. This reflects our commitment to ensuring the safety and well-being of our community and underscores the importance we place on integrity and responsibility within our team.As our ideal candidate, you will possess exceptional verbal, written, and presentational communication skills and a high level of business confidentiality. You will also be highly autonomous, capable of working effectively both in a team and independently, and adept at managing multiple projects simultaneously. Your collaborative nature, coupled with a strong cultural understanding of land councils in Aboriginal communities, will make you a perfect fit for our team.This role will suit someone with local government or property management experience.This is a pivotal role for a visionary leader passionate about driving development and growth within an Aboriginal community-focused context. We are looking for a candidate who is not just looking for a job, but an opportunity to make a real difference in the community we serve.Salary & BenefitsWhen you join Darkinjung LALC, you will receive a generous salary package circa $130,000 - 150,000 plus super and great benefits.Benefits include:Salary sacrificing up to $15,900Work vehicle and phone providedFlexible working arrangements are availableGreat team cultureAt Darkinjung LALC, we're more than just a land council; we're a community committed to making a difference. We're looking for a Planning Development and Land Executive who's ready to lead with vision, drive development initiatives, and work collaboratively to ensure our land management strategies are economically viable.Ready to Apply?If you're passionate about making a tangible impact and ready to contribute to a vibrant and sustainable future for the Central Coast, we want to hear from you.
Commercial Finance Manager, Retail Finance
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 4+ years of finance or a related analytical field experience- 4+ years of building financial and operational reports/data sets that inform business decision-making experience- Experience in financial modeling, P&L management or analysis- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processesDESCRIPTIONAre you interested in helping shape Amazon's growth story in Australia? We are looking for a high caliber finance professional who can develop drive our financial analysis and insights to the next level. The ideal candidate will have a passion for building analytical models and using their financial and business acumen to help drive the business forward. She/he will partner with commercial teams and support long-term growth by providing insightful ad-hoc analysis to build product selection, supporting negotiations, and building business cases to assess new opportunities or investments. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical, detail oriented and will possess the ability to work well with cross-functional teams across Amazon. Ideal candidates will have the following strengths:- Comfortable working independently in a fast-paced environment.- The ability to translate large amounts of data into useful information and actionable conclusions.- Strong written and oral communication skills combined with the ability to meet tight deadlines and prioritize workloads.- An understanding of finance issues in an operational environment of rapid growth.- Solid business judgment and controllership focus.- Strong business case modeling skills, including excellent knowledge of Microsoft ExcelKey job responsibilitiesFinancial Analysis & Business Case Development- Independently drive deep dive analyses into product selection and sourcing performance to generate insights and suggestions to improve long-term Free Cash Flow.- Analyze performance for the business on a weekly, monthly, quarterly basis to understand drivers of performance. Synthesize findings for leadership.- Drive ad-hoc analysis and support commercial teams to improve business performance.- Build business case for any new opportunities, such as new programs, new categories or incremental strategic investments.Planning, Financial Controllership, Reporting:- P&L Controllership - Create and monitor control reports to enable review and auditing of P&L balances to ensure accuracy and completeness of information. - Develop the necessary reporting tools for understanding drivers of performance versus business case assumptions. Synthesize this information for key business reviews.- Drive the financial planning process for one or more business lines through working with key stakeholders.- Identify key financial risks and develop the framework and controls to mitigate these - link up with other Amazon teams where required, including accounting and tax.------------------------------------------------------Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- MBA, or CPA- Knowledge of SQL/ETLAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 10:15 PM
Consulting Services Manager, Public Sector Professional Services - Sydney
Amazon, Sydney, Any
DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon Web Services Professional Services is looking for an Enterprise Service Manager (ESM) to join our Public Sector team in Sydney. The ESM is a trusted advisor for our largest Customers to understand and help realise their critical business outcomes with AWS. The ideal candidate will possess deep knowledge Australian Public Sector, their missions and priorities. They will have a combination of experience in strategic planning, business development, sales, and program management. They will have a deep industry background that enables them to engage and communicate effectively on a wide range of technical and business discussions with customers, partners, and internal AWS teams. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:• Engaging with Customers to understand their business drivers and application portfolio• Building of a transformational vision and execution model aligned with Customer's desired outcome. Develop bold cloud strategies with senior executives and present respective proposals.• Development of long term Cloud Strategy for customers - Help shape customers' cloud strategy, cloud transformational roadmaps and changes in working practices• Identifying & developing specific opportunities and supporting business cases• Deal shaping, including estimations and deal pricing• Contract negotiations & closing• Oversee delivery of projects, ensure high quality, on time and on budget delivery and customer satisfaction. Mitigation of delivery risks and issues.• Leveraging Technical or IT Advisory / IT Transformation skills to support project delivery.• Building strong relationships with senior executives and enterprise teams to understand goals and required outcomesKey job responsibilitiesYour responsibilities will include aligning ProServe offerings to critical business and IT outcomes, overseeing and assessing capture and proposal activities specific to AWS ProServe, working with partner managers to drive a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology. You will dive deep into Customer priorities, needs, and challenges and identify opportunities for AWS ProServe to support their missions and objectives. You will develop and implement go-to-market plans for those opportunities and drive them through the sales cycle. You will identify technologies, services, solutions, and partners that help our customers achieve their missions.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Professional Services support Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise. AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- Experience delivering and selling Consulting and Professional Services - Senior level executive engagement and advisory experience- A strong understanding of cloud computing (Iaas, SaaS, PaaS), its benefits and the impact on enterprise transformation.- Ability to navigate across complex environments and the customer in a trusted advisor/consultative approach; and, establishing credibility quickly with senior level executives across the organizations.- Excellent written and verbal communication skills, including group leadership and executive presentationsPREFERRED QUALIFICATIONS- Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, SaaS)- AWS Certifications, e.g. AWS Certified Solutions Architect or AWS Cloud PractitionerAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 10:12 PM
Assistant Loss Prevention Manager
Marriott International, Toronto, Any, Canada
Additional Information Assistant Manager - Loss PreventionJob Number 24051641Job Category Loss Prevention & SecurityLocation Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. • Assists in the development of detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times. • Complies with applicable federal, state and local law and safety regulations. • Follows proper key control guidelines in loss prevention and in the property. • Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. • Follows Duty of Care process for the protection of guests and employees. • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Monitors all unusual activities in and around the property that would impair the well being of guests and employees. • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. • Oversees and guides the efforts of the Accident Prevention Committee. • Oversees first aid program for guests and employees. • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.Ensuring Exceptional Customer Service • Meet quality standards and customer expectations on a daily basis. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops liaison with local law enforcement and emergency services. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.The salary range for this position is $53,000 to $69,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/26/2024 10:07 AM
Product Manager , Customer Engagement Technologies
Amazon, Toronto, Ontario, Canada
DESCRIPTIONImagine you are the single-threaded owner of a product that helps hundreds of thousands of customer service associates around the world understand and improve their ability to deliver best in class customer service to Amazon customers. Imagine you have a dedicated team of engineers to build this vision. How would you assess the internal and complex landscape and work backward from the biggest problems to solve? The customer engagement technology team is looking for an experienced product manager to define and deliver the strategy, roadmap, and features for our contact performance products, which help our associates own and drive their performance. This work solves a critical need for the rapidly scaling, geographically dispersed, and flexibly scheduled CS workforce of the future.In this role, you will be responsible for assessing the efficacy of the existing products, gaps and a new overall body of work, evaluating planned work against the vision and potential impact, and creating a prioritized roadmap to deliver value for global teams. You will work closely with product, science, learning, UX, and our internal engineering team and partner teams to develop products that create a cohesive employee experience. You will be expected to operate without much guidance, identifying your long-term strategy, priorities, and risks and driving your product roadmap. You will understand and help influence the strategy for complementary products and programs that impact the associate experience, setting a high bar on the team for the product management functional area.You will drive your product by making data-oriented decisions, passionately advocating for our associates and end user customers and driving a roadmap to deliver on the long-term vision for associate experiences. You will have the ability to deliver results while looking around corners and staying close to the voice of our current and future customers as our workforce evolves.This position is based on TorontoKey job responsibilities- Defining and driving long-term product vision, impact, and prioritization - Developing PRFAQs, MLPs, and User Stories that support both decision making and engineering team needs - Own launch coordination and create a mechanism for customer input and feedback - Contribute to planning cycles and drive product discussions at the executive level - Create audit mechanisms to track product efficacy and adoption - Support product management artifacts and collective skill development across the teamInternal job descriptionA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. RRSP We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/25/2024 10:45 PM
Senior Program Manager, Customer Programs
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definitionDESCRIPTIONWe are looking for an analytical, customer-obsessed and innovative Senior Program Manager to join the Customer Programs team at Amazon Retail Australia. You will have a passion for operations and problem solving. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional projects, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.You will be responsible for delivering strategic profitability initiatives and driving customer basket building through growing Units Per Purchase (UPP) on Amazon Australia. You will enhance the shopping experience to make consolidated purchasing easier for customers. You will also help drive growth and operational excellence in the Consumables category, through ensuring optimal customer delivery experience. In this role, you will be responsible for leading the continued development, expansion and optimisation of these initiatives. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments. As the leader of these efforts, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact. -------------------------------------Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.Key job responsibilitiesTo excel in this role, you will: • Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.• Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.• Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP). • Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.• Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience working across functional teams and senior stakeholders- Experience owning feature delivery and tradeoffs of a product- - Successful history of delivering innovative products that customers love.- - Knowledge of SQL and VBA at an advanced level.- - Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.- - Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/25/2024 10:19 PM
Product Manager, External Fulfilment
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 5+ years of product management experience- Experience leading cross-functional teams to deliver projects on tight deadlines- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesDESCRIPTIONExternal Fulfilment (EF) team is seeking highly motivated Product Manager for launching and expanding EF fulfilment in Australia. The successful candidate will be responsible for supporting new EF program launches and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities. Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.___________________________________Our team operates out of our fabulous CBD office conveniently located near many transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities - Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth - Scope, develop and implement end to end technical/business solutions for new EF nodes - Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs. - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams - Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to EF sitesWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Partner Sales Director, Financial Services & Telco
Salesforce, Toronto, Any, Canada
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category SalesJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description: We are looking for a highly motivated leader and team player to join the A&C Business Unit Partner Sales team to design, launch and support a plan to accelerate and scale the growth of our business with SI partners within our Financial Services business. This role will report to the RVP Canada Partner Sales Lead aligned to the Canada OU. This is a key and strategic role that requires a balance of strategy and sales, as well as a roll-up-your-sleeves and "get it done" attitude. Success requires the design and execution of a plan to develop and accelerate the growth of our partner ecosystem. Additionally, you must be a highly motivated team player with expertise working in a fast-paced, cross-functional manner. You have the ability to establish broad senior-level relationships. You have a proven track record of delivering results and getting things done. You will demonstrate strong business acumen, outstanding communication skills, and the ability to effectively build relationships with SI and executive leaders in the partner ecosystem. Key to the position is effective collaboration with multiple cross-functional stakeholders, including sales, alliances, marketing, legal, operations, and SI partners. Maintains a deep understanding of Salesforce technology and articulates Salesforce value propositions to new and growing partners. You will work closely with the Canada Financial Services and Telco Sales leadership team and AEs. You will be their trusted advisor by actively contributing to the sales strategy and partner strategy. This individual will be held accountable for achieving and exceeding the performance targets jointly established with SI partners and within A&C and Sales. Your Impact: Trusted Business Partner: You are recognized as a trusted business partner by the key stakeholders you work with, including but not limited to sales, Partners, marketing, A&C C360 teams, etc. This is achieved by providing a thoughtful point of view on the sales strategy and partner strategy; taking a proactive approach and being detail oriented; deep listening and active contribution in meetings with timely follow-up on next steps/action taken; providing in advance, the context to a meeting, agenda, expected outcomes to key stakeholders. Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace. Contribute and execute the Canada GTM strategy through building strong partner relationships and aligning GTM plans. Team collaboration and visibility: You work closely with the team and are recognized as a valued team member who is actively sought after by the team. You are present in person and virtual-being present also means being an active participant/contributor to the meeting. Through this active participation with the team members, you will also learn and develop your own professional growth. Act with a sense of urgency: You know how to leverage the resources available to you to get the job done in a fast-paced environment. You proactively take the initiative and follow up. GTM initiatives and enablement: You work with partners, and sales and marketing teams to identify and execute high-value co-branded GTM events and enablement activities. This includes contributing to and preparing the business case, measuring ROI, and ensuring the next steps are taken. Driven to succeed and results-oriented: Manage and maintain app rigor and achieve a high degree of operational excellence. Achieve or exceed quarterly and annual quota targets along with all other performance metrics as established in the V2MoM. Work with Salesforce SI partners to generate new business in existing accounts and new markets. Preferred Qualifications: A strong FINS and Telco background is preferred.Strong track record of exceeding partner revenue targets.Sound business acumen skills; thrive in a fast-paced, dynamic work environment.Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives.History of successfully developing and leading multiple strategic partnerships.Experience recruiting, developing, and managing a partner base.Strong knowledge of Salesforce technology and applications products/solutions, platforms, and SaaS.Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.Excellent spoken and written communication, interpersonal, and relationship-building skillsAbility to work both independently and with a team.Experience with creating and building differentiated relationships with partners in the SI community.Demonstrated ability to drive significant influence and accelerated revenue through SI partnerships and drive new growth channels.Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, sales etc.Willing and able to travel as needed. Additional Skills/Assets: Broad-based business and technology expertise with 10+ years in alliance management, consulting, and/or sales, with a track record of driving successful business development activities.Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace.Ability to liaise with and motivate individuals at all levels of the partner relationshipsPolitically astute, good understanding of business, and able to ascertain key decision-makers.Experience working with SI consulting organizations in multiple cities/verticals.Experience working with multiple Sales teams driving and building the partner ecosystem.Highly motivated and independent contributor.Operate with a sense of urgency.High energy, enthusiasm, and passion for the business.Business, Computer Science or Engineering Bachelor's degree (MBA degree is preferred)Our Investment In You:World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!Exposure to executive thought leaders with a passion for living our valuesClear path to promotion with accelerated leadership development programsWeekly 1:1 coaching with your leadershipFast Ramp mentorship programWeek-long product bootcampSandler Sales TrainingVolunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are #1 in PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: Health benefitsFinancial benefits and perksTime off and leave policiesParental benefitsPerks and discounts Visit https://www.salesforcebenefits.com/ for the full breakdown. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/28/2024 03:09 PM
Lead Mechanical Engineer, Data Center Engineering
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Bachelor's degree in Mechanical engineering or relevant discipline- 5+ years of mission critical design experience- 3+ years of experience in project managementDESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You'll have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team. In this role you will drive Mechanical Engineering services design, construction and implementation of enterprise data centers, which meet quality and performance levels across the globe. You will work directly with our Design Engineering Stakeholders, Construction, Operations, and Commissioning teams within your assigned region in APAC.You will be the Mechanical Engineering representative on behalf of the Data Center Engineering Team responsible for the successful delivery of projects. You will assist in Data Center site selection, planning, development. You will maintain the highest performance standards and utilize innovation to reduce PUE, water consumption, CAPEX and increase efficiency. As an experienced Mechanical Engineer you will evaluate different cooling systems and make a data driven decision about a suitable solution based on our guidelines. You will be an integral part of our work to change the world through technology.Key job responsibilities- Participate in site selection reviews, work with local utilities to understand and define site utility requirements, and work with internal teams to understand user requirements. - Design and collaborate with other disciplines to create a construction document set.- Create designs which meet or exceed our quality requirements and fall within our budgetary requirements.- Work with regional vendors and manufacturers to specify the appropriate mechanical equipment including Air Handling Units, Computer Room Air Handling Units, Chillers, Cooling Towers, Sequence of Operations & Controls systems, Fire Detection/Suppression systems- Review and approve equipment submittals.- Define project scope and provide technical support for information requests prior to, and during construction phases- Work with commissioning teams to properly test and validate installation, operation, and performance of mechanical systems.- Travel to sites for site review and work with onsite field engineers and Operations. This position will involve 20% travel within APAC region and occasionally globally. A day in the lifeThe Data Center Design Engineering team at Amazon Web Services consists of Architects, Structural, Mechanical, Electrical, Civil, Fire Protection and Controls Engineers working to design the next generation of Data Centres. The team is committed to achieving a world-class uptime for our customers and strives to develop a fleet of buildings emphasizing security, safety, and efficiency, while finding new ways to meet our growing demand. We justify and communicate the technical decisions we make directly to AWS leadership and work hard to drive continuous advancements in our designs. As an integral member of the team, you will have the opportunity to directly impact our business and create positive change. Be part of a team that's responsible for designing and delivering capacity for the world's best data center services across the globe. About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS - 10+ years of experience directly related to data centre design and in depth understanding of related critical equipment,- Masters degree in Mechanical engineering or relevant discipline or Professional Engineering license,- Experience reading and interpreting design, equipment and construction specifications and drawings,- Knowledge of building codes and regulations across the APAC region,- Experience with fast track design/build projects and or multiple significant upgrade projects,- Ability to research new designs, technologies, and construction methods of data centre equipment and facilities,- The ability to perform complex business cases to justify technical decisions and present the justification to management in a high level review.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/29/2024 09:27 AM
Program Manager, External Fulfilment
Amazon, Sydney, Any
BASIC QUALIFICATIONS• Bachelor's degree; 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience problem solving, including the ability to recognize non-obvious patterns • Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on timeDESCRIPTIONExternal Fulfilment (EF) team is seeking highly motivated Program Manager for launching and expanding EF fulfilment in Australia. The successful candidate will be responsible for supporting new EF program launches and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities. Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.___________________________________Our team operates out of our fabulous CBD office conveniently located near many transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities - Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth - Scope, develop and implement end to end technical/business solutions for new EF nodes - Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs. - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams - Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to EF sitesWe are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONSStrong data analysis skills - Ability to produce, interpret and draw conclusions from data • Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position • Business case decision-making, complex problem-solving capabilities and attention to detail • Excellent communication skills with the ability to communicate and influence effectively at all levels • Team player who can facilitate successful project work, operating to deadlines • Proven track record of delivering projects within scope, time, budget and quality • Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BIAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/27/2024 10:18 PM
Sr. Vendor Manager, Payroll & Time Attendance Product
Amazon, Sydney, Any
DESCRIPTIONAt Amazon, customer Obsession is the essence of our mission statement - to be the earth's most customer-centric company. It's where we get our energy from: wanting to do the best for our customers. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-efficiently as possible. To meet this goal, Amazon is continually striving to innovate and introduce pioneering new products and services in the last mile delivery space. Come join the Value-Added Service (VAS) team and help us make history!We are looking for a Senior Vendor Manager to join the Delivery Services team, under last mile program, value added services. This role will offer a payroll and time and attendance (TAA) product - in the form of value-added service (VAS) - to the last-mile business. The Senior Vendor Manager will be tasked with meeting the demands of internal teams and external customers operating on the last mile. This individual will be responsible for negotiating with, selecting, onboarding, and managing the payroll and TAA vendors offering their services to the last mile delivery team. They will be tasked with monitoring vendor performance and improving our partners' service offering. This position will see the candidate build trusted relationships with internal and external stakeholders and challenge the status quo repeatedly.Key job responsibilities• Create and drive forward critical service solutions on the basis of customer and market requirements to meet industry standards;• Work with multiple in-country teams to create development plans for a new product or service deployment, and execute project plans including the launch of new features;• Act as the 'product owner' for assigned countries, with a complete understanding of internal and external variables that may impact the product - this includes owning forecasting, monitoring, driving changes to achieve business objectives;• Have a thorough understanding of the Amazon payroll & TAA compliance requirements and continually monitor customers feedback and vendors developments;• Develop strong, value-adding partnerships with payroll and TAA 3rd party companies including SaaS and Managed Service organizations;• Select and onboard payroll and TAA vendors in line with business requirements;• Be the main Point of Contact (POC) in case of escalations and address issues raised with appropriate solutions - analyse the case, assess risk, identify a fitting mitigation or path-to-green plan, and track progress;• Support program teams to implement the strategy and ensure services are provided in full and in the right quality;• provide weekly, monthly, and quarterly metric updates summarising vendor performance;• Create and maintain progress reports to be distributed across internal workstreams;• Coordinate consolidated standard operation procedures (SOPs);About the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we work with a network of partners to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field- Experience defining and executing program requirements- Experience defining program requirements and using data and metrics to determine improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Relevant experience in business development, vendor management, customer success management, with a proven ability to deliver resultsPREFERRED QUALIFICATIONS- PMP certificate- 5+ years of defining and executing against program timeline & requirements experience- Relevant experience in multinational payroll operations or working with payroll vendors in AUAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:19 PM
Business Manager Vice President - Merchant Card Finance
JPMorgan Chase, Toronto, Ontario, Canada
This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management as well as coordinating with internal stakeholders to achieve strategic and tactical objectives.Job Responsibilities Define and implement new business strategy and strategic initiatives Build business case for business transformation, investments and system development, etc. Lead or participate in cross functional projects for revenue enhancement, process improvement and expense optimization Analyze financial performance, including revenue and expenses; monitor new sales achievement and client renewal activities Perform analytics such as sales channel productivity, client retention, staff performance metrics, etc. Collaborate with various Finance teams for annual budgeting and forecasting activities Track and report major risks, opportunities, critical gaps, etc.Qualifications Bachelor's degree in Business, Finance, Economics, or other related area Prior Business Management experience Highly motivated self-starter with excellent time management/prioritization skills Self-motivated, tenacious and able to work with high degree of independence Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Knowledge of Salesforce, SQL and Alteryx would be an assetAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.Salary: . Date posted: 04/03/2024 10:18 PM
Commercial Finance Manager - Global Retail
Michael Page, Sydney
Commercial lead for pricing execution, supporting the Senior Commercial manager in setting pricing strategy for the business, including competitor and consumer analysisCommercial lead for value strategy, providing commercial analysis, insights and advice to cross functional teams including sales, marketing, and new product development to Responsible for the preparation of promotional business cases, test market promotion results and national promotional reviewsBusiness partner with the wider retail team including internal and external stakeholders of all management levelsCross functional team member dedicated to planning and execution of an effective omni channel marketing calendar, including monitoring performance and flagging any risks and opportunitiesSupport the development of 'big data' reports from micro strategy, driving agenda with other departmentsAdhoc project work and commercial analysis as requiredBachelor's degree in Accounting, Finance, or related fieldCA, CPA, CFA, CIMA qualifiedMinimum of 3-5 years of commercial experience within retail/FMCG/QSRStrong business partnering skills with the ability to collaborate effectively across various teams and levels of the organizationAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Account Manager Fintech
Amazon, Sydney, Any
DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Enterprise Account Manger works with FSI companies, creating compelling value propositions around AWS products and services to help consistently deliver on desired customer outcomes. The blend of sales and technical skills you bring to this role will enable engagement at the C-Suite level, as well as with finance and technical teams. Analytical thinking and the ability to thrive in fast-paced dynamic environments will be vital to your work in supporting our customers build on AWS in new ways, and help them deliver those products to the market.Key job responsibilitiesYour core responsibilities will include:- Develop and execute against a strategic plan that leads to the creation and maintenance of a robust pipeline of value-based opportunities.- Analyse metrics and data from your accounts to help evolve your strategy.- Accelerate customer adoption through education and engagement.- Work with partners to manage joint engagement opportunities.- Assist customer in identifying use cases for priority adoption of Amazon Web Services as well as best practice implementations.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSBASIC QUALIFICATIONS- 8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 8+ years of business development, partner development, sales or alliances management experience- Experience identifying, developing, negotiating, and closing large-scale technology deals- Experience communicating results to senior leadership- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's businessPREFERRED QUALIFICATIONS- Experience developing detailed go to market plans- Proven track record of consistent territory growth and quota obtainmentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/08/2024 10:34 AM
Product Director- IoT & Lighting Control
Siemens, Kitchener, Ontario, Canada
Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world. About Enlighted Inc. Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet. What is this opportunity? Enlighted is actively searching for a strategic and dedicated Product Director to join their dynamic team! If you possess technical expertise and feel at ease diving into discussions about roadmaps, information security reviews, or customer systems integration, this opportunity is tailor-made for you. As a Product Director, you'll be hands-on, assembling requirements documents, crafting user stories, and developing technical documentation and value proposition statements. Your passion for both data driven and experience-driven approaches will be instrumental in creating products that users can trust and love. If this resonates with you, don't hesitate-this position awaits your expertise. What will you do Responsible for product strategy and roadmap for Enlighted's Lighting Controls and Connected Lighting Systems (hardware and software). Work cross-functionally with product managers responsible for hardware and software (App, Enterprise, Cloud) offerings to bring new solutions to the market. Work closely with the team to ensure strong business cases and value propositions are defined for new products/features. Define and execute on clear success metrics, and support the team to achieve them. Monitor the financial health of lighting products and help the team define corrective actions if metrics are not met. Work collaboratively with sales, marketing, and services to ensure the successful market. Introduction of new products/services and to ensure continuous support once live. Explore market trends and work with customers, end users, and sales teams to develop and improve the lighting controls products of Enlighted. Develop 1 and 3-year roadmaps including new product development, interface with other 3rd party products, existing data pipelines, energy analytics, hardware, containerization, data models, and configuration tools. Track key product metrics like user engagement and release velocity for major features. Partner with go-to-market teams to launch new features and support new roll outs. Constantly gather and prioritize feedback, both internal and external. What will you need to Succeed: Over 5 years of hands on product management experience, working with either lighting controls and / or IoT hardware and software products & mobile app technologies. Direct or indirect experience with the lighting industry with knowledge of its trends, and market dynamics is highly desirable. Bachelor's degree in Computer Science/Engineering/ Mathematics/ Business or equivalent practical experience. Solid experience from conceptualization to product Shipping: Leading entire product lifecycle of a product from ideation/ conceptualization, shipping to end of life. Understanding the end-to-end product release (new product introduction) and lifecycle management process. A proven track record of collaborating with end users, focusing on customer requirements, their pain points, and leveraging analytics and user research to enhance product quality and impact. Preferred Experience and Education Corporate/commercial real estate market segment and with IoT products, particularly in creating workplace experience products. Experience scaling user bases for either consumer or B2B2C products. Collaborating with sales and marketing teams to drive growth is essential. Familiarity with North Star Metric (NSM) frameworks is valuable. Understanding of key AI and ML techniques used in end-user software and how these technologies impact product development and user experiences. Salary is commensurate with experience, and ranges between $130,000 CAD - $150,000 CAD excluding bonus and benefits.About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours. Making a difference together we raised $$385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. #SI_RSS_ENLD #LI-TMHSI #RSS #LI-Hybrid#LI-RemoteSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/09/2024 08:13 PM
Senior Business Analyst, IT Business Liaison - Distribution and Licensing Solutions (T & I) (Hybrid)
Canadian Broadcasting Corporation, Toronto, Ontario, Canada
Position Title: Senior Business Analyst, IT Business Liaison - Distribution and Licensing Solutions (T & I) (Hybrid)Status of Employment:Contractee Long-Term (Fixed Term)Position Language Requirement:English, FrenchLanguage Skills:English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - B - Intermediate), French (Speaking - B - Intermediate), French (Writing - B - Intermediate)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-22 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we're transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen. This role is a hybrid work arrangement. Work schedule to be discussed with the hiring manager according to the guidelines defined by the department. Your role Distribution and licensing solutions include tools that facilitate the distribution of our content to our partners, the management of digital channels (FAST Channel programming and broadcasting), and the sale of our content.Your role will involve analyzing business needs, documenting requirements, mapping data and workflow processes, change requests, and configuration. Additionally, you will need to translate business language into technical terms to bridge communication with various Technology and Infrastructure (T&I) teams.In collaboration with the manager, you will have the following responsibilities:Propose, lead, and conduct meetings or workshops with end users, project members, or suppliers to determine requirements.Act as a liaison between end users, stakeholders, and different internal departments.Assist partners in refining their vision.Identify opportunities for improvement, gaps, and workflow optimizations, and document options clearly and consistently.Participate in data mapping and migration.Actively participate in multiple scrum teams to provide solutions iteratively and progressively.Contribute to the creation and maintenance of various test/validation scripts based on client business processes and perform application testing to ensure compliance with CBC/Radio-Canada requirements.Participate in user acceptance testing (UAT) sessions, guiding them to validate the application's functionality.Ensure that non-compliance cases (bugs or gaps) are communicated to the supplier through the issue tracking system (e.g., Jira).Configure the system to meet end user needs.You will also coordinate team activities and regularly inform the responsible manager of risks and issues. Attention to detail is essential, and you must take the time to thoroughly understand needs or issues. Strong communication skills are required for interactions with various stakeholders, using technical terms with T&I team members and common terms with business partners. The position may be based in Toronto or Montreal. We are looking for a candidate with the following :Bachelor's degree, college diploma, or equivalentFive (5) years of experience in business process analysis rolesCertification: Business Analysis Professional (CBAP), International Institute of Business Analysis (IIBA), or Professional Business Analyst (PMI-PBA) - an assetDemonstrated knowledge of methods for collecting, documenting, and analyzing informationKnowledge of digital distribution and broadcasting - an assetKnowledge of the media industry - an assetFamiliarity with software management control mechanismsIn-depth knowledge of business analysis and technology solution conceptsStrong written and verbal communication skills, interpersonal relationships, and customer satisfactionAbility to manage multiple initiatives simultaneouslyStrong analytical skills and openness to finding solutions. Demonstrated creativity in devising technical solutions to meet client and project needsExcellent stress and priority managementFlexibility, initiative, and dynamismAbility to conduct discussions with a group of end users and with the supplierAbility to work in a dynamic and collaborative environment with multiple different teams, while embracing change and new processesAbility to travel within CanadaBilingualism (French and English) in both spoken and written formsPlease note that the selected candidate will work in a multilingual environment, where work will be conducted in both official languages (French and English). It is expected that they will make the necessary efforts to adapt to this environment in the spirit of respect for all.Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/09/2024 08:07 PM
Senior Manager Regional Change Lead - APAC
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project ManagementJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Department OverviewSalesforce's Alliances & Channels (A&C) Transformation Team is designed to lead the Alliances & Channels organization transformation journey. There are 5 main functions to the team:Transformation Program Office: drive program governance framework & operating model inclusive of key stakeholders, communication strategy & execution, integration to dependent programs & organizations (e.g. direct sales transformation).Roadmap Development & Integration: create & maintain forward looking roadmap for A&C's Partner Transformation, inclusive of integration to our seller experience transformation. Roadmap is inclusive of Reseller, Consulting and Partner ProgramsBusiness Architecture: develop & maintain A&C personas, pain points, process maps and business case in scope to drive Salesforce's A&C Transformation. Drive a value-led approach to prioritize key capabilities needed to transform A&C for future revenue growth across reseller, consulting and partner programsChange Management: develop & implement a framework to synthesize People (Role) / Process / Technology changes at a Global and Regional level. Establish adoption tracking to ensure the business thrives toward accomplishing their target outcomes set-out in the transformation's business case. Connect a deep understanding of personas, employee engagement, external forces and regional nuances to introduce interventions that resonate with various stakeholders. Integrate the seller and partner experience, re-introduce partner alliance manager and partner sales roles, deepen incentives in partner program and activate global and regional communities around a north star vision for transformation. Value Development & Realization: for Salesforce to maximize our return on investment from transforming the A&C organization, we must lead with value as our guiding principle. We will develop & maintain the business value case, as well as showcase the value we've realized from committed investments. accomplish their growth objectives and where Salesforce's own platform can support next generation experiences.Salesforce's Alliances & Channels (A&C) Change Team is designed to lead the Alliances & Channels organization transformation journey. There are multiple functions to the team:Central & Global Change: establish a change strategy and plan that engages business architecture and experience teams to find key impacts and needs to internal and external personasRegional Execution: embed into the regions to contextualize changes to local market personas and leaders. Scaling impact and feedback through Train-the-Trainer with adapted content with leverages a Global Framework and agreements. Driving adoption through helping Global and Transformation Leaders identify local leaders empowered to bring about local change.Skills Enablement: Liaise with Alliances & Channels and Sales Enablement teams to establish learning journeys that incorporate job architecture and concurrent program and experience changes. Role OverviewSalesforce is seeking a Senior Manager to lead the Alliances & Channels Partner Transformation - APAC Change Management efforts. To continue leading the industry in AI+Data+CRM, Salesforce must transform the way we Go-To-Market with our customers and our partners. This role will be responsible for leading the Central, Global and Regional Change Management Teams.They demonstrate excellent communication skills and have the ability to engage with and become a trusted advisor to senior executive level stakeholders. Their program management expertise, team management and collaboration skills drive a productive environment for immediate team members & stakeholders to thrive.This role calls for an empathetic, strong, proactive, value-first leader who thrives in a fast-paced, collaborative environment and loves working with the best technology team in the world.Your ImpactEnsure a scalable and standard Change Management Plan & StrategyDevelop Impact & Needs Analysis documents for the top personas in Alliances & Channels both internal and ExternalDrive the creation of Content Creation in collaboration with Partner Tech, Business Transformation, Partner Program and CXO Offices; Filling in the gaps where foundCreating a Change Network in Region with local experts to anchor program priorities Establish Engagements-in-a-Box which are adaptable for Regional Markets including What's-in-it-for-Me and Real-Life user stories.Create a Train-the-Trainer calendar and ensure delivery of training content, feedback and learning circles, etc for change interventions that resonate in local marketsUtilize Adoption monitoring framework that connect with Business Value and Operational Key MetricsEstablish learning journeys with cross-functional learning teams and identifying skill needs that feed future iterations of job architecture.Know the Salesforce A&C stakeholders & effortlessly navigate across them as defined within the A&C Transformation Program Office & Governance frameworkBecome intimately familiar with PRM Product Capabilities in the context of the A&C Transformation roadmap, and how they enable value for our A&C personas, direct personas and partners.Participate in program governance forums across executive stakeholder audiencesThrive in ambiguity and constant change, while staying steadfast in the Salesforce/partner plan - "be the calm in the storm". Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.Required Qualifications7+ years of experience in the technology industry, with a specific focus on front office transformation in a direct & indirect sales environment3+ years of experience in change management3+ years of experience in an Alliances & Channels organization2+ years of hands on experience with the Salesforce platform & the Salesforce ecosystemPrevious experience leading Partner & Customer Transformation programs in large, highly matrixed organizationsExperience working with large Channel, Sales, IT, & Finance organizationsExcellent communications and interpersonal abilities to collaborate optimally with executive level stakeholders. Exceptional communication and presentation skills.Strong relationship management, influencing and driving to success skills, with the ability to effectively engage with SVP+ level executivesExcellent program management experience including ability to create & maintain large, complex program governance models, executive dashboards, complex excel files, etc.Ability to bring together diverse individuals to achieve a common goal, overcome hurdles, and get resultsExceptional analytical, problem-solving and decision-making skillsAvailable to travel regionally and internationally up to 25% of the timeDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).Preferred QualificationsExperience with Salesforce Sales Cloud, Partner Relationship Management & Slack; especially using these capabilities in the context of an Alliances & Channels organizationExperience leading teams & deliverables as part of a Partner or Sales transformationExperience working with Product & IT teams in an Agile methodologyExperience in consulting, inclusive of System Integration & Management Consulting, at a Global System Integrator Note: By applying to the Senior Manager, Partner Transformation APAC Change Lead posting, recruiters and hiring managers across the organization hiring Senior Managers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.Benefits & PerksComprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the community"At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information" Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/09/2024 03:18 PM
Sr. PM - Driver Experience, Flex AU
Amazon, Sydney, Any
DESCRIPTIONAt Amazon, we're building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex crowdsources independent contractors - called Delivery Partners (DPs) - to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. The Flex Australia team is looking for a dynamic and experienced Sr. Program Manager to join us and help improve the DP experience. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills, and stellar project management capabilities. To be successful, you must also have very strong communication skills, both written and verbal, as you will own communicating program progress very crisply in various business reviews. This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of tens of thousands of DPs through product, and program interventions? What innovative products and strategies will help solve their pain points? How can we substantiate those pain-points through quantitative deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you. This role requires formulating strategies driven through in-depth analysis and due diligence considering legal, product, program, public relation, and communication points of view. Few of the changes this role will recommend are irreversible in nature and will impact tens of thousands of DPs, so you will analyze data and insights from various channels to diagnose process issues, identify improvement opportunities, and partner with technology teams to deliver new features or tools. Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions. ***This role is available in Sydney, Melbourne or Brisbane, with Sydney as the preferred office***Key job responsibilities• Define Amazon Flex Australia DP experience strategy, roadmap and operational plans.• Leveraging various deep dives, prioritize actions to improve DP satisfaction, engagement and commitment to Flex programs. You will be responsible for structuring the findings into a business case that supports the project plan and defines the next steps.• Lead and deliver innovative product/operational initiatives to drive step changes in DP experience and remove DP pain points and barriers• Directly influence and collaborate with WW DP experience, product, and technology teams• Own the operational performance and all metrics/KPIs for DP satisfaction with other organizations in Amazon• You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.• You will retrieve and analyze data and insights to solve business problems at their root, stepping back to understand the broader context• You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the programWe are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSBASIC QUALIFICATIONS- • 5+ years of experience in program or project management- • Experience using data and metrics to drive improvements- • Experience owning program strategy, end to end delivery, and communicating results to senior leadership- • Bachelor's degree- • 5+ years as a Project/Program ManagerPREFERRED QUALIFICATIONS- • MBA and/or business consulting- • Product management experience in a technical setting- • An entrepreneurial mindset, with the resolve to develop ideas with limited supervision and thrive in fast paced environment- • Knowledge of SQL, Access, Tableau, Power BI is desire- • Strong problem solving skills, project management skills, attention to detail, and exceptional organizational skills- • Ability to think strategically and creatively whilst also executing operationally with high attention to detail and operational excellence- • Outstanding analytical skills. Demonstrated ability to interpret large amounts of data and make sound business judgements and recommendations.- • Demonstrated ability to analyze and solve ambiguous and highly complex problems, thrive with partial information, manage multiple, competing priorities simultaneously, manage trade-offs and evaluate new opportunities.- • Ability to write succinct and compelling business proposals and recommendations for senior Director/VP audiences- • Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally- • Experience working in a challenging, fast-paced and high performance environmentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/10/2024 10:16 PM