Company DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Note: Must already be legally entitled to work in Canada to be considered for the positionJob DescriptionSpecific Roles and Responsibilities That Create the Essential Toronto Experience:Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company's values.Provide effective, fast service in a friendly mannerCheck in and out hotel guests according to standards and policiesAnswer incoming callsMonitor for special rates and billing arrangementsEnsure the highest level of guest satisfaction by addressing concerns promptlyReview and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experienceCoordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereofKeep front desk organized, tidied, and sanitized up to ALL Safe policiesEnsure front desk is stocked with essential materialMaintain a professional, neat and well-groomed appearance adhering to Hotel grooming standardsPass on any guest comments to Assistant Front Office Manager/Manager on DutyMake certain to be familiar with fire and emergency proceduresOther responsibilities connected with Front Office may be requiredQualificationsPrevious front desk/reception experience a strong assetMust have effective communication skillsKnowledge of Microsoft Windows XP an assetKnowledge of Micros PMS/Opera an assetMust have a good command of the English languageHotel/Hospitality degree or diploma an assetAvailable for shift work including weekends and holidaysPhysical Aspects of Position (included but not limited to):Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsAdditional InformationWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwideComplimentary duty mealLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility & Sustainability activitiesAccess to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)Paid time off including vacation, sick and statutory holidays*Note: Waiting times or other criteria may apply to qualify for some of the aboveSalary: . Date posted: 03/28/2024 08:10 AM