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Technical Support Engineer
Salesforce, Sydney, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.Technical Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience Deep understanding of Salesforce Multi-tenant architecture Bachelor's degree in computer science or equivalent experienceExtensive experience in Technical Support and/or good development experienceDemonstrated analysis, problem solving and skills troubleshooting expertise Ability to effectively prioritize and escalate customer issues as required Comfortable interacting with all levels of customer and SFDC management Ability to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Required Skills/Experience Solid Vlocity CPQ / Salesforce Industries ExperienceDeep understanding of Vlocity Communications, Media, and EnergyExperience in End to End flow in Vlocity CPQ and OMHands-on experience with ESM(B2B journey) and LWC CPQHands-on experience with Digital Commerce API and Cart Based APIHands-on experience in EPC, Interfaces Implementations, Vlocity Rules, Context Rules and Advanced PricingHands-on experience in Industries Order Management, Order Decomposition, Order OrchestrationExperience in Calculation Procedures and Matrices, Vlocity DataRaptor, Vlocity Cards, Vlocity Integration Procedures, Vlocity OmniScript.Experience in migration tools such as Vlocity Salesforce Industries Migration using Vlocity Salesforce Industries Build.Skills/Experience: * LWC and Apex code experience * Certified Salesforce Developer (DEV401) (Mandatory) * Certified App Builder (Mandatory) * ADM 201 (Mandatory) * CRM domain knowledge * Previous experience with Salesforce CRM and its technologies * Salesforce Certified Industries CPQ DeveloperAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/22/2024 03:14 PM
Senior Software Engineer, iOS
Salesforce, Toronto, Any, Canada
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software EngineeringJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Are you interested in working on a mobile product that is a mission-critical part of field service delivery to some of the world's largest companies and a growing base of hundreds of thousands of users? We aim to transform the field service industry by empowering our customer workforce with mobile-first, offline-first, extensible apps that help them work more efficiently. Our fast growing applications are used by hundreds of thousands of mobile workers around the world. Each mobile worker depends on our product to deliver excellent service in even the most remote areas across a wide variety of industries. We are looking for talented engineers to join our growing team. Our engineers are always learning new things and looking to improve our products and also the way we deliver our products. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier across the technology stack. Every engineer works on exciting, meaningful projects that impact our technical and product strategy. We work closely with every team member to ensure they have a career path that suits their interests and passions and offers maximum impact for our customers. We're building a team of talented and thoughtful people who will work together to build an enduring business that will change the way people in the field deliver service.What we look for:Experience writing Swift and Objective-C for iOS.Proven ability to bring mobile software to market (having an app available in the App Store for which you were a key contributor is a big plus).Expertise and interest in designing, building, and maintaining features and libraries on iOS.Excel in a collaborative team environment.Proven ability to learn quickly and implement unfamiliar technologiesExcellent written and verbal communication skills.Have a strong quality mindset and deliver features on time with high quality.Experience with C++ or Android is a plus.Proven ability to navigate large enterprise environments as part of a global teamSelf-motivated and innovative problem solver.Positive attitude and focused on continuously improving the team, the product, and the company.What you'll do:You'll use a blend of Swift/SwiftUI and some Objective-C to develop high-quality software that delights our customers.Test and automate to ensure robust, high-quality software in each release.Work in a highly collaborative team environment with some incredibly talented developers, solving challenging problems and helping eliminate obstacles as they appear.Assist our user experience team in designing innovative and highly usable mobile interfaces.Provide technical expertise in feature design and act as a guard of code and product quality.Prototype and build innovative features using the newest APIs and SDKs on the iOS platform.Mentor your peers or be mentored by your peers in various in-house mentorship roles and challenge yourself to grow. We value continuous growth!What it's like to work here:We are a group of talented, empathetic people from various backgrounds where trust and teamwork are a focus. We pride ourselves on thoughtful communication and individual ownership. We aim to improve our team every day while maintaining a healthy balance for life outside the team.We provide Salesforce generous benefits Salesforce Information Check out our Salesforce Engineering Site *IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES * Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all. For British Columbia-based roles, the base salary hiring range for this position is CAD 124,700 to CAD 171,500.Salary: . Date posted: 03/28/2024 03:16 PM
National Sales Analyst (GTA)
Southern Glazer's Wine & Spirits, Toronto, Ontario, Canada
What You Need To KnowOpen your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you will be eligible for our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, disability coverage, life insurance plans, and an RRSP plan. We also offer wellness initiatives, parental leave, vacation accrual, paid sick leave, and more. At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. OverviewThis Insights Analyst will provide key analytical and decision support to all Marketing and Finance leadership teams. The role is specifically tailored to building out the necessary tools and processes to support external reporting to our suppliers and brand teams. This involves generating insights and providing recommendations based on identifying business opportunities through regional, competitive, category, and pricing analyses. Additionally, the role will also be supporting our internal financial reporting processes, specifically focusing on performance measurement against plan. This will help guide the business in understanding where we need to prioritize opportunities while mitigating any risk to the fiscal plan. Overall this highly visible role will be a strong partner to the leadership team with tremendous opportunity to make an impact on how view our business on a strategic perspective and help guide major business decisions. Primary Responsibilities Generate, analyze, and maintains daily and monthly business and supplier reports Create new impactful reports/PowerPoint presentations that summarize key findings and actionable takeaways to the business Provide monthly summary market insights about brand and category trends, pricing analysis, competitive analysis, the share of market performance, and on/off-premise distribution and sales velocity performance Conduct maintenance and data cleansing on internal systems to ensure reporting accuracy Measure and evaluate the effectiveness of trade spend activities by providing insights on various KPI's including sales performance, distribution, and return on investment. Develop and implement new standardized business reporting and scorecards. Lead point of contact in the ongoing development and improvement of the company's in-house analytics platform Lead point of contact for data analysis, and other analytical support for marketing teams Ad-hoc analyses and requests, as required Perform other job-related duties as assigned Additional Primary ResponsibilitiesMinimum Qualifications Bachelor's Degree in Business plus two years of experience in an analytical role; or an equivalent combination of education and experience Two years of progressive experience in an analytical role within the alcohol beverage or consumer packaged goods industry Strong quantitative and analytical skills, verbal and written communication skills Planning and organizational skills necessary to coordinate workload around multiple assignments Ability to interpret and summarize data, identify key takeaway insights and business implications Advanced proficiency in Microsoft Office a must- Word, Excel, PowerPoint, and Outlook Proven ability to design and implement new tools, models, and templates Ability to streamline processes to create efficiencies Experience working directly with systems developers an asset Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas, and governmental agencies Physical DemandsPhysical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile devicePhysical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbsEEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Salary: . Date posted: 04/03/2024 12:57 PM
Front-End Engineer II, AWS Marketplace
Amazon, Toronto, Ontario, Canada
DESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Come join the AWS Marketplace Team in our mission to change the way enterprise software is bought and sold! AWS Marketplace enables software sellers to reach all AWS customers, and it enables software buyers to easily discover, purchase and consume software. Our goals include enriching the platform to support more diverse selection, improving buyer and seller experience and implementing new capabilities to improve the products and offerings. Our vision is to make AWS Marketplace the one stop shop for buying and selling software just like Amazon.com is for retail. We are looking for an experienced Front-End Engineers (FEE) to help the team take AWS Marketplace to the next level. As a FEE on the team you will own significant portions of the product and will have influence on our strategy by helping define the next wave of product features and system architecture. The systems are complex and there are huge opportunities to work at all levels from a set of robust platform services, to system level pieces and everything in between. You should be somebody who enjoys working on complex system software, is customer-centric, and is passionate about building quality software as well as achieving operational excellence. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are essential. The ideal candidate will have a track record of success delivering new features or products. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast. This person has strong design and implementation experience, strong knowledge of web services and protocols, and an in-depth knowledge of distributed systems architectures. Experience with asynchronous workflow systems is a plus.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.For more information on Amazon Web Services, please visit http://aws.amazon.com10010About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 2+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- 2+ years of professional front end development experience- Experience in computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis)- Bachelor's degree in computer science or equivalentPREFERRED QUALIFICATIONS- Experience building scalable, distributed, front-end experiences- Experience building reusable UX components or libraries- Experience in agile software development methodologyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 10:07 PM