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Data Center IT Operations Technician
Amazon, Sydney, Any
BASIC QUALIFICATIONS- Linux /Unix Administration and server hardware troubleshooting experience- Server Booting experience including POST, BIOS, PXE, Kickstart, GRUB/LILO, and RAID- Some Experience with Network Protocols including TCP/IP, Ethernet, and L2/L3 technologies- Some networking hardware experience including copper and optical fiber cabling, switches, and routers.DESCRIPTIONAre you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world's most Customer-centric Company. You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges. Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region. Key Responsibilities: - Escalation point and technical troubleshooter for all Systems and problems - Deep diving into Linux server issues - Remediation of physical layer outages, both Systems & Network - Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events - Shift work (4 days on and 4 days off including night shifts on a rotational basis) - Install & configure racks of hosts in line with internal SLAs - Triage & resolve trouble tickets for all devices in your region - Physical replacement of server and network device parts - Ensure correct rotation of parts & spares - Enforcing Amazons Security Best Practices - Interact with third party vendors & contractors - Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs - Participate in and deliver on a number of high impact small to mid-scale projects - This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment. - It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. - Candidates must possess a valid driver's license and their own vehicle to travel between sites.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Remote Access: Console routers, IPMI, BMC- Network Equipment Installation and Configuration- Cisco IOS, NX-OS, JunOS- Redundancy: Power feeds, ATS, Server, RAID, Network Connectivity- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security- Scripting: Bash, Python, Perl, Ruby (or programming languages)Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 03/19/2024 09:16 AM
Senior Datacenter Technician
Microsoft Games, Toronto, Any, Canada
As a Microsoft Senior Datacenter Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on ou r values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values . Qualifications Required Qualifications : High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology. Other Requirements: This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to: Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check. Reliability Status screening may also require a security questionnaire and security interview. Useful links: Reliability status request process Out-of-country verifications To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada. Preferred Qualifications : 4+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Data Center Technicians ATR-D - The typical base pay range for this role across Canada is CAD $72,200 - CAD $114,200 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Microsoft will accept applications for the role until April 25, 2024. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:16 AM
Senior Datacenter Technician
Microsoft Games, Toronto, Any, Canada
As a Microsoft Senior Datacenter Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Senior DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on ou r values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values . Qualifications Required Qualifications : High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology. Other Requirements: This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to: Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check. Reliability Status screening may also require a security questionnaire and security interview. Useful links: Reliability status request process Out-of-country verifications To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada. Preferred Qualifications : 4+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Data Center Technicians ATR-D - The typical base pay range for this role across Canada is CAD $72,200 - CAD $114,200 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/12/2024 03:16 AM