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Moxy Crew All Rounder - Front Office (Full Time)
Marriott International, Mascot, New South Wales
Job Number 24068460Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We're looking for people who: Always think outside the box; Live in the now and know what's next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Front Office All Rounder today!Are you up for this?Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, engage with our fun hunters and let them play on through each guest experience Build and strengthen relationships with existing and new guests to enable future bookings Support your front office crew in general operational tasks Take guest reservations and perform credit card responsibilities Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectationsAbout You: Experience with OPERA property management system or similar Relevant industry experience in a similar role Working rights in Australia NSW RSAEnthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Perks:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusivenessMoxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90 years. Apply now!Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:53 PM
Manager - Sales & Commercial Operations (Ontario)
Southern Glazer's Wine & Spirits, Toronto, Ontario, Canada
What You Need To KnowOpen your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you will be eligible for our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, disability coverage, life insurance plans, and an RRSP plan. We also offer wellness initiatives, parental leave, vacation accrual, paid sick leave, and more. At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. OverviewLead the sales execution activities of a diverse sales force covering one or multiple Provinces, achieving individual, team, and organizational quotas through strategic planning and operational oversight. Primary Responsibilities Manage and coach a team of Provincial Sales Managers, Field Sales Managers, Trade Development Managers, Key Account Managers, Territory Managers and Trade Development Coordinators to drive commercial performance and talent development Stay apprised of federal and provincial laws affecting the beverage/alcohol industry within regional responsibility Foster Senior Level relationships with Liquor boards across regions to execute Trade Development objectives and stay abreast of industry regulations Design and implement strategic sales plans for key accounts (Retail & On Trade), establish territories, quotas, and goals, and coordinate sales distribution Conduct sales meetings, train, motivate, and develop the team to achieve sales targets and improve product distribution Develop KPIs, track and report key commercial, operational, and financial metrics Additional Primary Responsibilities Oversee Regional P&L, annual budget planning and the Latest Estimate (LE) management process Collaborate with Trade Development and Supplier Development teams on supplier visits and execute Route-to-Market strategies Analyze expenditures and align with budgets to ensure financial objectives are met Lead collaborative working relationships with internal teams to develop and validate sales objectives and reports Prioritize investments in enabling technologies to enhance sales productivity Identify opportunities for process improvement and facilitate functional partnership meetings to optimize forecasting and demand planning Perform market visits and manage escalations, guiding brand priorities and best practices Perform other duties as assigned Minimum Qualifications Bachelor's degree in Business Administration or related field and five years of experience in financial analysis and consumer goods sales. Minimum 5 years of leadership experience managing teams in sales. Comprehensive understanding of beverage/alcohol industry regulations and product knowledge. Proficiency in Word and Excel, including advanced functions. Strong project management, organization, and time management skills. Excellent communication, customer service, and interpersonal skills. Physical Demands Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine Physical demands with activity or condition may include occasional to the rare amount of time include walking, bending, reaching, standing, and stooping May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs EEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Salary: . Date posted: 04/06/2024 12:36 PM
Event Coordinator - Weddings
Marriott International, Sydney, New South Wales
Job Number 24065748Job Category Food and Beverage & CulinaryLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Are you curious, outgoing and warm? Be motivated by the Sydney lifestyle, surrounded by major Sydney icons. Pier One Sydney Harbour is Sydney's leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour. Fueled by our love of the hyperlocal, Pier One Sydney Harbour is a space for guests to celebrate their passions and to discover the true essence of a Sydney lifestyle. Pier One offers unforgettable overnight stays, unique experiences, premium bar and dining options. Pier One is also home to Sydney's leading events venue - delivering premium weddings, conferences and more. Are you curious, outgoing and warm with a passion for hospitality with plenty of digital marketing experience? Pier One is looking for you - someone who can deliver successful marketing campaigns to drive online bookings and support overall hotel revenue for hotel, bar and dining, weddings and events. Food and beverage will be a key focus of the role as we roll out an exciting new concept to market!PREFERRED QUALIFICATIONS/EXPERIENCE: Minimum of 2 years' experience planning weddings or corporate events Passion for the wedding industry and the different wedding trends in the market Knowledge and experience using CI/TY Event Software preferred Experience with OPERA PMS preferred but not required Fluent in spoken and written English High level of attention to detail and ability to manage multiple projects Experience in liaising with multiple departments/stakeholders both internal and external You will be responsible for preparing all event & wedding documentation and coordinates with Sales, property departments and customers to ensure consistent, high level service throughout pre-event, event and post-event phases. This Position primarily handles weddings, social and corporate events. Is responsible for driving the wedding market in the Hotel and supporting the Events Team.Perks, Rewards, Motivations: Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends. Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International. Duty meals and one free barista coffee a day! Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 09:31 AM
Customer Success Mgr, Canada Strategic Account Services
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONSBasic qualifications• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. •Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and surface program suggestions and areas of improvement to leadership. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon's leading brands, then we're interested in youKey job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing. • Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Seek out new opportunities for customers and Sellers that drive towards their goals. Create tailored solutions and recommendations where out of the box thinking is required. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. • Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction. • Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a "consultant" role with oversight of key strategic activities that are underway for the Seller. Work with manager to follow up, escalate, and clear blockers as appropriate. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence • Improve team efficiency and optimize previously defined processes. • Assist with the design of tools, standard operating procedures and processes of Seller Services. • Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.About the teamWe are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS• Experience in E-Commerce, Corporate Retail, Consulting and/or B2B • Superior communication and presentation skills • Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.• Understanding of retail math and formulas for the purpose of making business decisions.• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 09:12 AM
Centralized Operations Reservations (CORE) Agent
Four Seasons Hotels and Resorts, Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic CORE Agent who shares our passion for excellence and who infuses enthusiasm into everything they do!About the role: As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel's phone and paging system.Our Core Agents are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start.They are also responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.What you will bring: We are looking for candidates who have excellent communication and problem solving skills. Attention to detail and the ability to multitask are required. This position requires candidates to possess strong computer literacy, knowledge of phone operations, have a high degree of patience and work with discretion. The ideal candidate will have an outgoing personality and a can-do approach to any task. This position requires an applicant with an open schedule and the ability to work all shifts including weekends, overnights, and holidays.Additional preferred qualifications & skills: 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation Previous experience with OPERA PMS is an asset This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. Additional language a definite asset for career growth Completion of Post Secondary Education in Hospitality or related field. This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone. What we offer: Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location Excellent Training and Development opportunities Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees. Complimentary Employee Meals A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off. Schedule & HoursThe ideal candidate will have a flexible work schedule and able to work weekdays, weekends, overnights and holidaysWe look forward to receiving your application!Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/24/2024 09:46 AM