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Operations Service Delivery Manager - Associate
JPMorgan Chase, Sydney, Any
Do you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level. As an Operations Service Delivery Manager - Associate in the Fund Services Operations team, you will be responsible for acting as the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. You will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. In your new role, you will also have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.Job responsibilities Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting. Be responsible for follow through on service delivery issues emanating from service reviews. Create and maintain "Paths to Green" for service functions operating below client expectations. Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings). Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives. Take a lead role in all service delivery initiatives. Be conversant in each product provided to the client from J.P. Morgan with a focus on the superannuation funds segment. Understand how your clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan Operations teams. Act as the subject matter expert in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with their subject matter areas and drive that information for the benefit of the team. Manage internal virtual service team involved in service delivery activities for the client.Required qualifications, capabilities, and skills Minimum 5 years relevant industry experience in the financial services sector. Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)). Demonstrated experience in, exposure to and interest in global financial markets. Demonstrated experience and exposure to complex superannuation fund client base. Demonstrated experience in and exposure to investment administration products including Portfolio Accounting, Unit Pricing, Financial Accounting. Demonstrated experience and exposure to Investment Middle Office, Performance and complex Fund Structure services. Demonstrated experience in forming, building and leveraging internal and external client relationship. Proactively responds and adapts to change on a personal and professional level. Supports and influences strategies to support business transformations and enhancements to current practices. Supports, drives and influences the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function. Actively demonstrates leadership, influencing and change management behaviours. Takes accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.Preferred qualifications, capabilities, and skills Team player Effective influencing and negotiation skills Effective and proven presentation skills Excellent communication skills Effective attention to the identification, prioritization and resolution/escalation of risk issue. Continuously displays effective analytical and decision making skills Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/15/2024 10:21 PM
Mental Health Educator (w/ Relocation Assistance to Broome WA!)
Scout Talent, Sydney, New South Wales
Build capacity in Mental Health to make a difference in Aboriginal communities and “Close the Gap” in Aboriginal Mental Health OutcomesWork for a regional Aboriginal community-controlled health service that values its team and is committed to improving employee knowledge and experienceEarn a salary package circa $122,180 p.a. + superannuation! Package includes relocation assistance, annual airfare allowance and more!FIFO working opportunities available from anywhere in Australia for the right candidate! KAMS will cover your flights and accommodation!About KAMSKimberley Aboriginal Medical Services (KAMS) is a well-established regional Aboriginal community-controlled health service, founded in 1986, which provides centralised advocacy and resource support for 6 independent member services, as well as providing direct clinical services in a further 5 remote Aboriginal communities across the region and being the lead agency for headspace Broome since 2008.KAMS has successfully delivered high-quality, accessible comprehensive primary health care services over its 34 years of operation and has provided innovation and national leadership in areas such as health information management and evidence-based best practice in Aboriginal Health.For more information, please visit our website: https://kams.org.au/The OpportunityKAMS is looking for a full-time Mental Health Educator based in the Kimberley region, Western Australia.This role is responsible for providing job-ready education to Social and Emotional Wellbeing Health Workers, reporting to the RTO Senior Manager, and ensuring compliance with national standards.More specifically, your responsibilities include but are not limited to:Planning the Certificate IV Mental Health training program and related programs as directedDelivering the Mental Health curriculum in accordance with national RTO standardsDelivering training in a culturally appropriate manner and in accordance with adult learning principlesConducting assessments in line with RTO standards and providing timely feedbackParticipating in student evaluations and conducting end of qualification reviews for continuous improvementManaging classroom activities and ensuring all compliance activities are completed by studentsWorking with the literacy and numeracy support officer to assist students as neededEnsuring training materials are updated and facilities are prepared for student commencementTo read the full position description, please click here.Why You’ll Be Great in this RoleTo be considered for this role, you will hold (at a minimum) a Certificate IV in Mental Health Training as well as a current TAE40116 qualification. You will have extensive experience in the mental health sector and the demonstrated ability to teach adults in the vocational education sector.Though not essential, experience in teaching Aboriginal or Torres Strait Islander people will be highly regarded. A strong understanding of Aboriginal culture will be considered essential for this position. Critical to your success in this position will be your ability to multitask when faced with competing priorities, your resilience, and your interpersonal skills. As you’ll be responsible for ensuring that all materials and programs are delivered in compliance with KAMS RTO standards, your organisational skills will also be a valuable asset. Be RewardedThe successful candidate will receive a competitive salary package circa $122,180 per annum + superannuation, the package comprises of a host of benefits, including:Relocation assistance by negotiation to help you make this vibrant regional community your new homeAccommodation allowance up to $13,000 per annum Electricity allowance up to $1,440 per annum District allowance of up to $2,920 per annum for singles or $5,840 per annum for candidates with dependentsAnnual airfare allowance of $1,285 Mobile phone allowance of $50 per monthFIFO arrangements are also available for negotiation! KAMS will cover flights and accommodation!Ready to Apply?If you’re excited by the prospect of educating the next generation of mental health workers, we want to hear from you - Apply now!
Executive Assistant
Siemens, Sydney, New South Wales
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Come and join our global team as an Executive Assistant. Reporting to the Finance Director, this is a dynamic and fast paced role that provides administration support to several areas of the business.The Executive Assistant role is a hybrid position and worked from our Macquarie Park office and from home. The successful candidate will be required to be in the office a minimum of 4 days per week.Your role:Travel & expense management, arranging meetings, conferences & catering, ordering stationary & Onboarding support for new employees including arranging new equipment and IT access.Purchase order requisitions, invoicing and vendor set up.Your expertise:Previous work experience in a Management, Executive Assistant or similar role is essential Sound knowledge of MS Office suite (Excel, Word and PowerPoint) SAP experience is advantageous Strong organisation and attention to detail Good time management and ability to multi-task with competing prioritiesAbility to work both independently and as part of a team with lots of collaborationStrong command of English language, both written and verbalWho we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site atAs an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.Salary: . Date posted: 04/23/2024 08:37 PM