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Director of Loss Prevention
The Ritz-Carlton, Toronto, Any, Canada
Job Number 24048080Job Category Loss Prevention & SecurityLocation The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations • Assists in the development and implementation of emergency procedures. • Conducts investigation of all losses of property assets and refers to proper management for disposition. • Deploys security staff to effectively monitor and protect property assets. • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. • Conduct periodic patrols of entire property and parking areas. • Recognize success across areas of responsibility. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. • Implements action plans to monitor and control risk. • Maintains required reports and documentation regarding patrols of property and parking areas. • Provides means for obtaining necessary medical attention on a timely basis.Leading Security/Loss Prevention Teams • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. • Celebrates successes by publicly recognizing the contributions of team members. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Meet quality standards and customer expectations on a daily basis. • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.Conducting Human Resources Activities • Assists in minimizing cost of accident claims through aggressive claims management. • Brings issues to the attention of Human Resources as necessary. • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. • Conducts hourly employee performance appraisals according to Standard Operating Procedures. • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Administer property policies fairly and consistently. • Maintain first aid and CPR certifications required for Loss Prevention officers. • Handles guest problems and complaints. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops and maintains a working relationship with local law enforcement authorities. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. The salary range for this position is $83,000 to $107,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. 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Director of Loss Prevention
The Ritz-Carlton, Toronto, Any, Canada
Job Number 24048080Job Category Loss Prevention & SecurityLocation The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations • Assists in the development and implementation of emergency procedures. • Conducts investigation of all losses of property assets and refers to proper management for disposition. • Deploys security staff to effectively monitor and protect property assets. • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. • Conduct periodic patrols of entire property and parking areas. • Recognize success across areas of responsibility. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. • Implements action plans to monitor and control risk. • Maintains required reports and documentation regarding patrols of property and parking areas. • Provides means for obtaining necessary medical attention on a timely basis.Leading Security/Loss Prevention Teams • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. • Celebrates successes by publicly recognizing the contributions of team members. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Meet quality standards and customer expectations on a daily basis. • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.Conducting Human Resources Activities • Assists in minimizing cost of accident claims through aggressive claims management. • Brings issues to the attention of Human Resources as necessary. • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. • Conducts hourly employee performance appraisals according to Standard Operating Procedures. • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Administer property policies fairly and consistently. • Maintain first aid and CPR certifications required for Loss Prevention officers. • Handles guest problems and complaints. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops and maintains a working relationship with local law enforcement authorities. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. The salary range for this position is $83,000 to $107,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/20/2024 09:45 AM
Security Agent
Fairmont Hotels and Resorts, Toronto, Any, Canada
Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionThe Security Department is responsible for ensuring the overall safety and security of the hotel's guests, employees, and hotel premises. They act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance. The Security Team ensures that any violation to law or hotel policy is investigated and duly addressed. The Security Team member responds equally to both guest and employee security and safety concerns.Ensuring security and safety of all property, guests and employeesRegular floor patrols, cash counts and crowd controlProviding excellent guest serviceAssisting in the orientation of new staff to hotel's security proceduresConducting security assessments to determine if hotel guests, employees and assets are properly protectedCorrecting and reporting of fire hazards, health and safety hazardsOperating as a member of the Emergency Response TeamReporting and investigating occurrences of accidents, complaints, criminal activity, and crisis situationsResponding to all alarms- perimeter door, local and hold-upHandling lost and found in conjunction with the Housekeeping DepartmentKnowledge and application of Municipal, Provincial, and Federal statutes with attention to the Trespass to Property ActKey control involving departmental audits and maintenance of key recordsMaintaining computer records of all actions in a Daily Activity ReportReporting all violations of Tenant AgreementsOther duties as directed by the Director, Security Services and/or Supervisor, Security ServicesThe Security Department is responsible for ensuring the overall safety and security of the hotel's guests, employees, and hotel premises. They act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance. The Security Team ensures that any violation to law or hotel policy is investigated and duly addressed. The Security Team member responds equally to both guest and employee security and safety concerns.Ensuring security and safety of all property, guests and employees.Regular floor patrols, cash counts and crowd control.Providing excellent guest service.Assisting in the orientation of new staff to hotel's security procedures.Conducting security assessments to determine if hotel guests, employees and assets are properly protected.Correcting and reporting of fire hazards, health and safety hazards.Operating as a member of the Emergency Response Team.Reporting and investigating occurrences of accidents, complaints, criminal activity, and crisis situations.Responding to all alarms- perimeter door, local and hold-up.Handling lost and found in conjunction with the Housekeeping DepartmentKnowledge and application of Municipal, Provincial, and Federal statutes with attention to the Trespass to Property Act.Key control involving departmental audits and maintenance of key records.Maintaining computer records of all actions in a Daily Activity Report.Reporting all violations of Tenant Agreements.Other duties as directed by the Director, Security Services and/or Supervisor, Security ServicesPhysical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsQualificationsValid Ontario Security LicenseCurrent First Aid and C.P.R. certificatesOntario Smart Service certificateLaw and Security Diploma or equivalent post-secondary education would be an asset.Self-motivated individual who is animated and highly energetic with a sense of humor.Two years' experience in security and safety of property and people, preferably in a hotel Excellent organization skills, written and oral communication skills.Computer knowledge of WordPerfectAbility to work with and learn security related technologies e.g. lock systems, camera systems.Ability to effectively work with others in critical stress or emergency situations e.g. fire alarms, first aid, supporting emergency personnel.High level of confidentiality when handling guest information.Additional InformationVisa Requirements: Must provide proof of eligibility to work in Canada.Job Perks & Benefits:Complimentary meal in our staff cafeteria each shiftExclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Salary: . Date posted: 03/22/2024 01:54 PM
Assistant Loss Prevention Manager
Marriott International, Toronto, Any, Canada
Additional Information Assistant Manager - Loss PreventionJob Number 24051641Job Category Loss Prevention & SecurityLocation Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 3 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.CORE WORK ACTIVITIESManaging Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. • Assists in the development of detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times. • Complies with applicable federal, state and local law and safety regulations. • Follows proper key control guidelines in loss prevention and in the property. • Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. • Follows Duty of Care process for the protection of guests and employees. • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Implements action plans to monitor and control risk. • Monitors all unusual activities in and around the property that would impair the well being of guests and employees. • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. • Oversees and guides the efforts of the Accident Prevention Committee. • Oversees first aid program for guests and employees. • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.Ensuring Exceptional Customer Service • Meet quality standards and customer expectations on a daily basis. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. • Provides services that are above and beyond for customer satisfaction and retention.Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops liaison with local law enforcement and emergency services. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.The salary range for this position is $53,000 to $69,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/26/2024 10:07 AM
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts, Sydney, Any
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Senior Effects Technical Director
Lucasfilm Ltd, Sydney, Any
Job Summary:The Senior Effects TD operates independently to generate FX animation, procedural simulation, dynamic simulation, particle and fluid systems for feature film visual effects. The Senior Effects TD also completes lighting, rendering and moderate-level compositing of complex shots with guidance from their supervisors. What You'll Do Design and create FX animation, procedural simulation, dynamic simulation, particle and fluid systemsLight complex/multiple elements; communicates status of shots to supervisors and ProductionProvide accurate time estimates for shotworkHand off elements to other departments i.e. comp and rendering teamsPresent shot work in dailies; attend dailies and other department meetingsMentor junior effects artistsData management of shots including clean upSpecial projects as needed What We're Looking For At least 5 years relevant professional VFX experience and at least a college level diploma in computer graphics, fine arts, design, or photography, or related field; OR at least 7 years relevant professional VFX experience in lieu of education.Demonstrates an excellent aesthetic eyeExhibits strong teamwork and interdisciplinary thinkingProduction pipeline experienceStrong communication and follow-throughAbility to work under pressure and deadlinesExperience with either Maya, 3DS Max, Houdini, or similar softwareBasic understanding of the physics of simulationLinux and scripting ability in PythonAdvanced simulation experience with either Houdini, Maya, 3DS Max or other software, and the ability to write expressionsJoinILM At Lucasfilm/ILM we believe that diversity, inclusion and belonging are integral to our company. We are at our best when our people at all levels reflect the vast life experiences of our audiences, and we thrive when ideas and decisions from all are valued and represented. If you are passionate about the role, but don't fit every criteria of the posting, we encourage you to still apply. We want to hear your story. About Industrial Light & Magic: Founded in 1975 by George Lucas, ILM is the leading effects facility in the world, serving the motion picture, commercial production, and attraction industries. ILM has created visual effects for over 325 feature films and has played a key role in seven of the top 10 worldwide box-office hits of all time and has contributed to 25 of the top 50. ILM has set the standard for visual effects, creating some of the most stunning images in the history of film. At the forefront of the digital revolution, the company continues to break new ground in visual effects, VR, AR, and Immersive Cinema. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with ILM (Australia) Pty. Ltd. , which is part of a business we call Industrial Light & Magic .Salary: . Date posted: 03/28/2024 07:05 PM
Café/Restaurant Manager (Full-Time)
Aroma Enterprises Pty Ltd ATF Tamana Family Trust, West Pymble, NSW, AU
Aroma Enterprises Pty Ltd ATF Tamana Family Trust14 Duneba Avenue, West Pymble NSW 2073Café/Restaurant Manager (Full-Time)$80,000-$90,000 p.a, exclusive of superannuationWe’ve been successfully operating Avenue Road Café for over 10 years, located in the main shopping district of Mosman Village. We’re well known in the community for our seasonal, fresh and diverse meals and proud to consistently source ingredients from our local producers.This success has seen us branch out and recently open another venue, Bar Infinita a modern Italian restaurant and wine bar, located in Gordon NSW. Armed with a woodfired pizza oven and our head chef, being Francesco Lervolino from Naples itself (who has worked at some of Sydney’s finest Italian restaurants including Ormeggio and Firedoor), we’ve already become one of the North Shore’s new neighbourhood favourites in a matter of weeks.We’re excited to keep improving our processes and refining our menus to offer our customers mouth-watering culinary experiences as well as vibrant environments they will find themselves wanting to come back to.To ensure we continuously provide premium service to our loyal and new customers at both of our venues, we’re currently on the hunt for highly skilled Café/Restaurant Managers to join our team. The position is critical as only with top management, will our daily operations run smoothly and our community be best served.As Café/Restaurant Manager, you will be responsible for the following duties including but not limited to:• Ensure the smooth running of all front of house & café operations• Adhere to achievable & measurable KPI’s set by the directors and reporting on a weekly & monthly basis• Maintain quality & service standards• Manage strategic objectives of our business including food & beverage costings• Financial management including budget setting & controls, reporting & administration in conjunction with the Accounts department• Develop & manage the training & development systems for all front of house staff including procedures for opening, changing & closing shifts• Staff recruitment, selection, training, rostering & performance reviews• Supervise and coordinate activities of chefs and workers engaged in food preparation and waiting staff, including helping take reservations and greeting guests if needed• Menu direction & COGS controls including ordering stock• Order or requisition food and other supplies needed to ensure efficient operation Determine with chefs how food should be presented & create decorative food displays• Safety, security & hygiene systems management including inspecting supplies and dining facilities to ensure conformance to established standards & monitoring sanitation practices to ensure that employees follow standards and regulations.Required Skills:• A relevant diploma or higher qualification• Ideally 2 years work experience in a relevant field• Supervisory and management experience• Excellent communication and English skills• Friendly attitude and good work ethic• Proven ability to resolve conflicts constructively.
Marketing Strategy Vice President - Digital Programs
JPMorgan Chase, Toronto, Ontario, Canada
You will report to the Executive Director of Digital Marketing. with accountability to the Head of North America Acquisition & Engagement Marketing, and will be integral to the achievement of aggressive growth and retention goals for the business. Job Responsibilities Collaborate with multiple teams to accelerate Chase Canada's SMB digital acquisition and lifecycle capabilities: Work with Marketing, Sales, Product, Analytics and related teams to develop customer-centric strategies that will achieve ambitious retention and revenue growth goals. Work with external agencies and internal teams to develop and iterate content, campaigns, and advertising strategies that will reach monthly and yearly growth targets. Creatively ideate and project manage the development of lifecycle campaigns and optimizations that will attract leads and delight customers across strategies including email, search, content, partnerships, affiliates, and more. Partner with cross-functional internal teams to build and optimize custom nurture journeys for leads and lifecycle programs for customers across multiple segments and in both languages. Lead as a digital experience SME who understands how Canadians engage with Chase: Build and expand all creative and programs that touch any digital marketing channels, including but not limited to website, SEO, SEM, display, remarketing, videos, affiliates, social, ABM and partnerships. Drive accountability through owning project management and reporting on activities and key learnings monthly and quarterly through presentations to leadership. Forge close relationships with leadership, internal teams, external agencies, platform providers and partners to stay at the forefront of innovation, new tech and beta programs. Position the Chase brand in Canada as a thought leader through deep understanding of the content marketing funnel across segments and how to craft performant copy, emails, whitepapers and articles that provide both prospects and customers with the tools they need for success. Monitor and manage performance data and insights across platforms and teams: Get to know the customer, partner with internal teams to leverage research and analyze datasets in order to translate them into highly performing acquisition and retention strategies. Continually analyze performance in partnership with stakeholders across the business to proactively optimize programs, lift ROAS and forecast performance across KPIs. Implement a test and learn methodology and supporting infrastructure to drive experimentation across programs and channels. Optimize automation programs to ensure they create a positive impact on CAC and can be tied to customer LTV by influencing opportunity generation, account activations and reducing churn. Qualifications and Desired Skills 7+ years progressive experience with a focus on launching and iterating B2B digital acquisition and lifecycle programs for SMBs in a matrixed business environment. Hands-on experience project managing customer acquisition, engagement and lifecycle programs and campaigns across digital channels that drove measurable ROI. Strong communication, presentation and analytical skills when providing initiatives to improve digital experiences. Familiar with leveraging B2B marketing automation and technology products, automation tools and project management tools such as: Salesforce, Marketo, Marketing Cloud G Suite, MS Suite, Figma, JIRA, Workfront, Google Data Studio Adobe Analytics, Tag manager, Target, Google Analytics Knowledge of CMSes, modern browser technologies and email clients Experienced with digital ad platforms, tools and affiliate marketing UX and design sensibilities to manage creation of a fully unified brand experience across program creatives. Track record of delivering digital growth experiences in multiple languages for Canada, ideally in the Fintech or merchant services space. Familiar with nuances in localization and legal requirements in compliance with regional language laws (ex: CASL, OQLF terms, Bill 96 requirements). Fluent bilingual proficiency in English and French is preferred.We value creativity and a personal touch in applications. We are looking for genuine human-written anecdotes because AI-generated resumes or responses are easy to identify. Priority will be given to applicants demonstrating personal effort and original thinking.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Business Development Lead, BD & Marketing, Key for Business
Amazon, Toronto, Ontario, Canada
DESCRIPTIONIn this role, you'll be a part of our Direct BD/sales team. The BD/sales team is in charge of building strategic relationships with the top real estate management companies, effectively leading Key for Business (KfB) and our other products and services through top down real estate property initiatives. You'll be responsible for outbound/inbound activities related to many products including Amazon KfB building footprint expansion - where Key for Business technology is installed. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this teams job to manage our top customer relationships and serve as escalation path for the success of our building management customer service.Key job responsibilities- Organize sales priorities- Meet specific sales goals- Manage, maintain go-to-market strategy- Serve as sponsor for key customer relationships- Manage issues/problems/observations coming from customers- Develop and ownership of new mechanisms to scale goals- Ownership of the input goals (relationships & pipeline) and output goals (unit/building installs)About the teamAmazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistic's delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers. The Business Development and Marketing team provides strategic partnerships and go-to-market strategy to drive customer adoption. We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience with the proptech industry as it relates to multifamily real estate.PREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations- Experience identifying, negotiating, and executing complex legal agreementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/04/2024 10:03 AM
Product Director- IoT & Lighting Control
Siemens, Kitchener, Ontario, Canada
Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world. About Enlighted Inc. Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet. What is this opportunity? Enlighted is actively searching for a strategic and dedicated Product Director to join their dynamic team! If you possess technical expertise and feel at ease diving into discussions about roadmaps, information security reviews, or customer systems integration, this opportunity is tailor-made for you. As a Product Director, you'll be hands-on, assembling requirements documents, crafting user stories, and developing technical documentation and value proposition statements. Your passion for both data driven and experience-driven approaches will be instrumental in creating products that users can trust and love. If this resonates with you, don't hesitate-this position awaits your expertise. What will you do Responsible for product strategy and roadmap for Enlighted's Lighting Controls and Connected Lighting Systems (hardware and software). Work cross-functionally with product managers responsible for hardware and software (App, Enterprise, Cloud) offerings to bring new solutions to the market. Work closely with the team to ensure strong business cases and value propositions are defined for new products/features. Define and execute on clear success metrics, and support the team to achieve them. Monitor the financial health of lighting products and help the team define corrective actions if metrics are not met. Work collaboratively with sales, marketing, and services to ensure the successful market. Introduction of new products/services and to ensure continuous support once live. Explore market trends and work with customers, end users, and sales teams to develop and improve the lighting controls products of Enlighted. Develop 1 and 3-year roadmaps including new product development, interface with other 3rd party products, existing data pipelines, energy analytics, hardware, containerization, data models, and configuration tools. Track key product metrics like user engagement and release velocity for major features. Partner with go-to-market teams to launch new features and support new roll outs. Constantly gather and prioritize feedback, both internal and external. What will you need to Succeed: Over 5 years of hands on product management experience, working with either lighting controls and / or IoT hardware and software products & mobile app technologies. Direct or indirect experience with the lighting industry with knowledge of its trends, and market dynamics is highly desirable. Bachelor's degree in Computer Science/Engineering/ Mathematics/ Business or equivalent practical experience. Solid experience from conceptualization to product Shipping: Leading entire product lifecycle of a product from ideation/ conceptualization, shipping to end of life. Understanding the end-to-end product release (new product introduction) and lifecycle management process. A proven track record of collaborating with end users, focusing on customer requirements, their pain points, and leveraging analytics and user research to enhance product quality and impact. Preferred Experience and Education Corporate/commercial real estate market segment and with IoT products, particularly in creating workplace experience products. Experience scaling user bases for either consumer or B2B2C products. Collaborating with sales and marketing teams to drive growth is essential. Familiarity with North Star Metric (NSM) frameworks is valuable. Understanding of key AI and ML techniques used in end-user software and how these technologies impact product development and user experiences. Salary is commensurate with experience, and ranges between $130,000 CAD - $150,000 CAD excluding bonus and benefits.About us. We share our ideas and champion the people behind them. For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours. Making a difference together we raised $$385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. #SI_RSS_ENLD #LI-TMHSI #RSS #LI-Hybrid#LI-RemoteSiemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/09/2024 08:13 PM