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Aftersales Manager, BMW Motorrad Canada
BMW Group, Toronto, Ontario, Any, Canada
MAKE LIFE A RIDE.SHARE YOUR PASSION.At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together.BMW Group Canada is looking for an Aftersales Manager to join the BMW Motorrad department.Responsibilities include but are not limited to:AftersalesPrepares the yearly Aftersales budget and forecast in Parts, Accessories and Rider Equipment in alignment with EX-V4-CA and EX-V4.Defines the yearly dealer Aftersales Bonus System and ensures that aftersales business targets between the markets are distributed in a consistent way to ensure that overall targets can be reached.Builds relevant market and dealer monthly reports to monitor and steer target achievements for Parts, Motorcycle Accessories and Rider Equipment on market and retailer level.Defines strategic targets and framework for mid- and long-term aftersales businessCommunicates new products and implements the necessary activities for the best exploitation of the motorcycle park in the market and the increase of customer retention in After sales.Undertakes and builds regular price comparison studies to ensure the positioning and pricing our Motorrad offerings are competitive and maximize sell through and profitabilityEnsures that measures and processes to improve the After sales business are well implemented, especially regarding organizational, administrative or Parts and Accessories inventory management. Seeks and promotes synergies with the car Aftersales department.Liaises with BMW Motorrad logistics department on critical parts issues.Handles customer After sales complaints by establishing a proper customer care process.Technical, Regulatory, and ComplianceEstablishes appropriate customer breakdown assistance measures (e.g. Mobile Service, Service Card, etc.) within the framework of the international standard of serviceCoordinates all activities associated with service actions initiated by BMW EX regarding campaigns/stop deliveries, and retailer service campaigns and recalls and evaluates their impacts on the risk to the business by informing EX-V4-CA management.Investigates solutions to mitigate the risks to the business due to recalls, compliance issues, etc.Prepares, reviews, monitors mandated reports, prepares documentation for safety and emissions recall campaigns, enforcement responses and requests for technical information.Reviews and analyzes current and future vehicle regulatory activities involving international harmonization of safety standards and regulations and represents BMW Motorrad Canada in regulatory forums Assists BMW EX Compliance Engineering group by reviewing and providing feedback in regards to new and improved BMW Motorrad vehicle/equipment designs with regard to safety implications and regulatory compliance, and ensures that BMW technologies are considered for Canadian compliance. Ensures corporate adherence to all emission standards, and monitor fuel consumption ratings and mandated requirements.Attends technical meetings and hearings (Transport Canada, Environment Canada, MMIC) and provides reports and feedback to appropriate BMW Motorrad personnel.Provides technical liaison between BMW Motorrad Canada and various governmental agencies, associations and professional groups.MarketingIn collaboration with Marketing Manager, plans and implements specific brand and tactical campaigns to achieve and optimize CA annual aftersales targetsDealer DevelopmentMonitors dealer networks' performance and analyses competitors' activities by gathering valuable information through various channels (MIS or others where available). In collaboration with Retailer Development Manager ensures dealer has adequate space for workshop facilities and all necessary and required fit out throughout the dealership , including merchandising fixtures and other interior equipment to display parts, accessories, and rider equipment appropriate for their volume expectations and overall spaceIn collaboration with Retailer Development Manager provides guidance on Visual Merchandising and other related training programs to highlight product offerings and support overall sales achievementQualificationUniversity degree (Business Administration, Management) or high-level technical certification or combination of post-secondary education and experienceExperience in the /motorcycle automotive industry (sales, marketing)Extensive managerial experience (preferable within a multinational company) / Result oriented / Positive mindset / Team orientedStrong communication competence and business acumen with ability to have a high level of discussion with retail and other business partnersTechnical literacy and ability to communicate complex technical issues in simplistic terms for general understandingGood motorcycle product/technical knowledge and affinityFluent Command of EnglishFluent/Professional French highly preferredTechnical experience highly valuedMotorcycle LicenseBenefits of working at BMW Group Canada include:An award winning culture.Cutting edge innovation and creativity.Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.Flexible working models.**Highly competitive compensation.Performance incentives programs.First-rate health and wellness benefits.Education reimbursement. World-class office space.Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.Fully stocked coffee/tea bar.**We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact [email protected]: . Date posted: 04/09/2024 10:50 AM
Vendor Manager, Wireless, Canada Consumer Electronics
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of total professional experience including Excel proficiencyDESCRIPTIONAmazon.ca is looking for a bright, analytical, driven and customer-obsessed Vendor Manager for our Wireless business. This individual will be responsible for own the strategic direction and management of key manufacturer (vendor) accounts.Vendor Managers utilize a wide range of skills and work across major functional areas such as site merchandising, buying, pricing, inventory management, operations, online marketing, and finance to drive the performance of strategic vendor partners at Amazon. This Vendor Manager will engage directly with multiple internal teams to optimize the product line for key manufacturers on Amazon.ca.The role will also be required to conceive, create and analyze a wide range of marketing and site merchandising efforts, marketing campaigns, search engine optimization (SEO) efforts, social media and other channels, to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon.ca. This role will autonomously negotiate promotional opportunities for vendors and create comprehensive marketing proposals.In addition to site merchandising and marketing, this role is responsible for inventory management, forecast generation, new product launches, pricing, and conducting detailed analysis to identify opportunities to drive growth for the vendor and Amazon.ca.This position offers a unique opportunity to work at the most innovative online retailer and to develop and build strong functional skills in online merchandising/marketing, buying, planning and forecasting, pricing, and business analysis. Vendor Manager roles are in the General Management career path at Amazon and offer opportunity for greater responsibility and advancement into a variety of roles including Merchandising, Vendor Management and Inventory Management.The ideal candidate will have strong oral and written communication skills, proven multi-tasking ability, and quantitative analysis.Our environment is fast-paced, and requires someone who is flexible, detail-oriented, and analytical.Key job responsibilities• P&L Management• Vendor Negotiations• Selection expansion • Marketing and promotional strategy (new product launches, deals sourcing for events like Prime Day, etc)• Defining vendor and category level growth strategies We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- The ability to quickly learn a varied set of software and editing tools (including SQL and Microsoft Office) is necessary, and prior experience is a plus.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 10:10 PM
Vendor Manager (SVS), Camera, Canada - Hardlines
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 1+ years of account management, project or program management or buying experience- Bachelor's degree- Experience using Excel and other business analytic toolsDESCRIPTIONAmazon.ca is looking for a bright, analytical, driven and customer-obsessed Vendor Manager for our Consumer Electronics business, supporting the Camera category. This individual will be responsible for own the strategic direction and management of key manufacturer (vendor) accounts.Vendor Managers utilize a wide range of skills and work across major functional areas such as site merchandising, buying, pricing, inventory management, operations, online marketing, and finance to drive the performance of strategic vendor partners at Amazon. This Vendor Manager will engage directly with multiple internal teams to optimize the product line for key manufacturers on Amazon.ca.The role will also be required to conceive, create and analyze a wide range of marketing and site merchandising efforts, marketing campaigns, search engine optimization (SEO) efforts, social media and other channels, to grow the vendor's traffic, brand awareness, customer conversion, and revenue on Amazon.ca. This role will autonomously negotiate promotional opportunities for vendors and create comprehensive marketing proposals.In addition to site merchandising and marketing, this role is responsible for inventory management, forecast generation, new product launches, pricing, and conducting detailed analysis to identify opportunities to drive growth for the vendor and Amazon.ca.This position offers a unique opportunity to work at the most innovative online retailer and to develop and build strong functional skills in online merchandising/marketing, buying, planning and forecasting, pricing, and business analysis. Vendor Manager roles are in the General Management career path at Amazon and offer opportunity for greater responsibility and advancement into a variety of roles including Merchandising, Vendor Management and Inventory Management.The ideal candidate will have strong oral and written communication skills, proven multi-tasking ability, and quantitative analysis.Our environment is fast-paced, and requires someone who is flexible, detail-oriented, and analytical.Key job responsibilitiesThis role is responsible for managing a brand/vendor on Amazon.ca and driving growth of the business. It includes inventory management, forecast generation, product launches, pricing, and conducting detailed analysis to identify opportunities to drive growth for the vendor and Amazon.ca. Vendor Managers will also conceive, create and analyze a wide range of marketing campaigns to drive vendor growth, brand awareness, customer conversion and topline revenue on Amazon.ca. Marketing activities would include: • Create comprehensive marketing proposals • Search engine optimization (SEO) • Social media Campaigns • Email campaign creation and analytics• Create and execute promotional strategies Vendor Manager roles are in the General Management career path at Amazon. This Vendor Manager (SVS- Strategic Vendor Services) role is entry level (L4) within this career path. The general management career path offers the opportunity for advancement into a variety of roles including Marketing/Merchandising, Vendor Management, Product Management and Inventory Management.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Experience with software and editing tools (including HTML, Excel and SQL)- Experience in online retail- Experience using analytical specific tools such as Google Analytics, SQL or HTMLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/16/2024 09:07 AM
Program Manager (contract), Amazon Devices
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 2+ years of program or project management experienceDESCRIPTIONAmazon Devices is the team behind Echo with Alexa, Fire TV and Kindle, and is one of the most innovative and fastest growing businesses at Amazon. We are looking for a self-starter with strong analytical and communication skills to support the sales and marketing teams as we grow Amazon's innovative consumer technology business through the retail channel in Australia & New Zealand.The successful candidate will be a detail-oriented individual with a bias for action in managing day-to-day sales operations for our retail channel. You will support internal sales & marketing teams along with our external retail partners where you provide superior service levels and focus on sales and operational excellence in planning, promotional execution, reporting and claims processing. You will have a passion for diving deep into data, providing insights and have a track record of managing multiple datasets whilst inventing and simplifying existing analytics processes. Furthermore, you will orchestrate the coordination of key internal business management and project initiatives that advance our business efficiency, channel engagement, and expand on our opportunities for growth.This is an individual contributor role within the team, with the opportunity for career growth as you scale your impact, implement new and improved initiatives, and contribute to our great work environment.Key job responsibilities• Drive planning and organization of the Device team to best serve the offline retail channel of CE and IT partners.• Centralizing budget, spend and promotional execution• Manage and monitor sales and stock reporting, in close partnership with Sales & Inventory Management stakeholders and retail partners, as well as building new information exchange processes for increased visibility and insights with real-time analysis.• Excellence in project and process-based work esp. simplification of process without compromising outcomes.• Play a vital role in supporting new product launches into the channel, working with our Sales and Marketing team, engaging with retailers and distributors direct.• Coordinates with Legal, Account Managers and Tax teams to draft new contractual arrangements and maintains existing contracts to ensure the scope of services, KPIs and terms are kept up to date with changing business needs.Time-management and organizing of resources to complete projects on time, to specification, and at expected quality.• Drive key project initiatives, engaging with retail partners and internal stakeholders across regions.• Orchestrate business management coordination aiding in short & midterm planning.• Communicate regularly with project stakeholders to gain alignment and present business value, across the organization.A day in the lifeTo succeed, you'll need to be willing to roll up your sleeves, show hustle, and work collaboratively across multiple teams and external retail partners. You will play a vital role in the day-to-day operations of the ANZ devices teams, managing promotional plans, processing claims and diving deep into the data to provide insights and measure success of sales & marketing initiatives.About the team:Amazon Devices-the team behind Amazon Echo, Kindle E-Reader and Fire TV-continues to be one of the most innovative and fastest growing businesses at Amazon. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will report into the offline sales team and be part of a team that embraces calculated risk taking, moves fast to bring value to customers and has fun together while doing so.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 09:08 AM