Overview of salaries statistics of the profession "Principal Process Engineer in "

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) along with associated support projects and processes.Key Responsibilities:Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issuesUnderstanding how Signature Success customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, working with CCE and Technical Enablement teams on proactive tuning, and providing recommendations to minimise potential service disruptions.Advocate Signature Success customers' priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as work with R&D on pilot programsLead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issuesAssist developers in troubleshooting their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Participation in Signature Success project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach.Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.Have familiarity with and participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.Ability to orchestrate all Salesforce teams efforts and ensure we are single point of contact for all post sales support activities.Required Skills/Experience:Deep understanding of Salesforce Multi-tenant architectureBachelor's degree in computer science or equivalent experience5+ years of prior experience in Technical Support and/or 3+ years with development experienceDemonstrated analysis, problem solving and skills troubleshooting expertiseAbility to effectively prioritise and escalate customer issues as requiredComfortable interacting with all levels of customer and SFDC managementAbility to multi-task and perform effectively under pressureSolid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.Understanding of database concepts and data management (RDBMS) and SQLSolid understanding of Object-Oriented design and core programming conceptsSolid knowledge of XML, preferably experience using server-to-server web services (SOAP)Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software developmentUnderstanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.Skills/Experience:Strong Knowledge in Vlocity/Industry cloud CME/CPQ product linesVisualforce and Apex code experienceCertified Salesforce Developer (DEV401)Certified App BuilderCertified Salesforce DeveloperCRM domain knowledgePrevious experience with Salesforce CRM and its technologiesAccomodations:If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Salesforce welcomes all.#LI-YAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 03/19/2024 03:12 PM

DESCRIPTIONAmazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.We're looking for an innovative and customer-obsessed Product Manager who will work backwards from our customers and take our products to the next level. This role will define product vision and drive execution for advertiser recommendations and controls in Sponsored Products. This position will be part of the Demand Identification and Campaign Optimization organization within Sponsored Products. Our team focuses on launching innovative controls that help advertisers provide us with inputs, developing state-of-the art machine learned optimization to represent our advertisers in the ad marketplace, and creating recommenders to help advertisers get started with Sponsored Products. Our systems and algorithms operate on one of the world's largest product catalogs, matching shoppers with advertised products and running the ad auction with a high relevance bar. We strive to improve the ability for advertisers to help shoppers discover relevant products on customer search, browse and detail pages. You will drive our advertiser focused research to lead the way for continuous innovation and shape the future of e-commerce. This is an opportunity to make a significant impact on the future of the Amazon vision.As part of this role, you will engage with advertisers, integrators, and partner teams to help formulate your vision, and define the features, goals and metrics that drive a substantial science and engineering team to turn your vision into product. You will work closely with software engineers and scientists making the right design decisions and trade offs aligned with the product vision and innovate on launching cutting edge machine learning models. You will define and execute on our go to market strategy to drive adoption and success of launching new controls for Sponsored Products advertisers. You will tackle challenging problems and coordinate high profile projects across multiple teams. You will use customer anecdotes to find inspiration, and data analysis to confirm your suspicions. You'll contribute to the organizational planning for one of the largest advertising programs on the planet, present to senior executives, and evangelize your vision and promote wins to build your reputation as a leader.Key job responsibilitiesIn this role, you will:• Obsess over your customers and work backwards to define tenets, customer experiences, long-term goals, focus areas and key metrics• Partner closely with product, engineering, data science, marketing and design leaders to execute on your vision.• Simplify and solve complex, inter-dependent, customer and business opportunities.• Monitor customer feedback, response and metrics; develop plans to support growth and scale the business efficiently; drive continuous solution improvements• Analyze complex data sets; build and create narratives for cross-functional teams• Present technical plans to senior executives and key stakeholders and evangelize the advertiser response vision within Sponsored Products.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANBASIC QUALIFICATIONS- 8+ years of technical product or program management experience- 4+ years of end to end product delivery experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience leading engineering discussions around technology decisions and strategy related to a productPREFERRED QUALIFICATIONS- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvement- Experience owning data-centric productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 03/23/2024 09:19 PM

BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experienceDESCRIPTIONAWS Security Operations Centre (SOC) Software Engineering team is looking for a Software Development Manager to lead a technical and capable software engineering team. The team builds and owns services that automate and power security processes within Amazon. We are looking for an innovative and thoughtful engineering leader with an established background in leading software engineering teams and delivering scalable solutions. You will manage a team of software development engineers and system development engineers, and work with technical program managers and principal engineers across Amazon. You will own the roadmap, delivery, and success of the team. You will work with the team to insist on the highest standards - this requires you to be comfortable diving deep into code and architecture. You will also engage with customers and stakeholders to understand their pain points and work backwards to identify and build solutions that address their needs.This position is located in Toronto (Canada).#AWSSOCKey job responsibilitiesAs a Software Development Manager on this team:• You will lead the development and operation of scalable services that adhere to Amazon's high engineering excellence bar• You will hire, build, and manage a team of software development engineers and system development engineers, and work closely with technical program managers to develop innovative security solutions that operate at scale• You will define your team's vision, and develop and execute roadmaps that allows the team to deliver results for its customers• You will improve the quality of software and operational metrics that your team owns• You will foster a growth mindset, partner with customers and stakeholders, and communicate clearly and compellinglyA day in the life• You will run various agile ceremonies, such as backlog grooming, sprint planning, daily stand-ups, retrospectives, and customer demos• You will meet with customers and stakeholders to plan and prioritize deliverables, determine milestones, and define how we measure their success• You will meet with your team members regularly to address concerns, get feedback, and help grow and develop their careers• You will participate in strategic initiatives and business reviews with peer teams and senior leadership• You will participate in design reviews, code reviews, and operational metrics deep divesAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers- BS or MS in a STEM related field or equivalent work experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/12/2024 09:04 AM