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Cloud Support Engineer - Security
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity.- Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC.- Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.).- Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure).DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. - You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others. - You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.- You will act as interviewer in hiring processes, and coach/mentor new team members.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call outside the shift hours)About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Australia Amazon offices.We are open to hiring candidates to work out of one of the following locations:Melbourne, VIC, AUS | Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Experience in networking administration and troubleshooting- One or more cloud architecture-related certifications, such as AWS Certified Solutions Architect (Associate or Professional)- Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices.- Understanding and/or experience with cloud computing and cloud security concepts- One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/02/2024 10:12 PM
Software Development Manager, AWS Marketplace
Amazon, Toronto, Ontario, Canada
BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of engineering experience- 3+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operationsDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Come join AWS Marketplace (https://aws.amazon.com/marketplace/); AWS Marketplace (AWSMP) is a curated digital catalog, customers can use to find, buy, deploy, and manage third-party software, data, and services that customers need to build solutions and run their businesses. AWSMP includes thousands of software listings from popular categories such as security, networking, storage, machine learning, business intelligence, database, as well as related professional services to help you manage and support those solutions. Customers can quickly launch pre-configured software with just a few clicks and choose software solutions in Amazon Machine Images (AMIs), software as a service (SaaS), and other formats. You can use AWSMP as a buyer (subscriber), the seller (provider), or both. Anyone with an AWS account can use AWSMP as a buyer and can register to become a seller.We are looking for an experienced Software Development Manager to build and lead a new team that will build critical customer facing experiences that will enable AWS Marketplace to expand to new horizons.As a Software Development Manager (SDM) for AWS Marketplace, you will play a pivotal role in shaping the future of how businesses discover and use software in the cloud. You will lead a team of talented engineers in building and delivering innovative features that make the AWS Marketplace experience seamless and efficient for both buyers and sellers.Additionally, you will have significant influence on our overall AWS Marketplace strategy, drive system architecture, and spearhead best practices for your team.Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Key job responsibilitiesAWS Marketplace is looking for software dev manager with a passion for solving challenging problems to join the team and help evolve the critical services. You will be a key contributor to the future direction and growth of the services owned. You will work closely with product, user experience designers, and back-end engineers to define, design, and implement our product and customer experienceLead and mentor a team of software engineers: Foster a collaborative and high-performing team environment, providing guidance and support to your engineers to help them achieve their full potential.Define the technical vision and roadmap: Work closely with product managers and stakeholders to define the technical roadmap for your area of responsibility, ensuring alignment with overall business goals.Own the software development lifecycle: Oversee the entire software development lifecycle, from requirement gathering and design to development, testing, and deployment.Champion best practices and innovation: Drive the adoption of best practices and emerging technologies within your team, promoting continuous improvement and innovation.Collaborate with cross-functional teams: Work effectively with product managers, designers, QA testers, and other stakeholders to ensure successful delivery of features.Communicate effectively: Clearly communicate technical decisions and progress to both technical and non-technical audiences.About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.ABOUT AWS:• Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. • Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.• Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. • Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.• Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Toronto, ON, CANPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers- Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.Salary: . Date posted: 04/10/2024 10:07 PM
Network Development Engineer, Internet Edge
Amazon, Sydney, Any
BASIC QUALIFICATIONS 4+ years of major internet routing protocols experience 4+ years of working in a Linux/Unix environment experience 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience 3+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments. 4+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems. 3+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events.DESCRIPTIONAmazon.com is looking to hire highly motivated Network Development Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to and scale our network as we expand. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of network engineering, concepts and theory. They will have experience managing proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. The successful candidate will be expected to provide high quality network event management for Amazon's worldwide network. As a technical leader, he/she will manage complex stakeholder relationships, both technical and management. A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazons technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.- Provide critical network operations support to Amazon.com customers to diagnose and respond to large-scale events - Contribute to operational on-call rotating roster - Support and maintain our next generation networks - Deliver simple, sustainable and repeatable solutions and processes - Partner with our broader Technical Operations organization to reduce operational burden - Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments - Drive standards across the network and ensure that we are fully compliant to those standards and policies - Participate and drive impact mitigation during large-scale events utilizing an established Event Management process - Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion - Improve our detection mechanisms by designing and implementing new alerts. - Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution - Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc. - Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low level application interaction - Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools - Effectively contribute towards hiring and developing others in the team.Key job responsibilities Network Development Engineers perform high quality network and/or systems operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.• Provide critical network operations support to Amazon.com customers to diagnose and respond to large-scale events • Contribute to operational on-call rotating roster • Operate and troubleshoot network routing, interconnectivity, platforms, performance, and configurations issues; including necessary low level application interaction, Unix systems, and new age networking software tools. • Work closely with our automation teams in defining the tools that allow us to scale at higher volume.• Work closely with our Network/Systems/Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools.• Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies.• Participate and drive impact mitigation during large-scale events utilizing an established Event Management process • Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion • Improve our detection mechanisms by designing and implementing new alerts.• Deliver simple, sustainable and repeatable solutions and processes.• Collaborate with highest tier escalation engineers/resolvers.• Create and review documentation and process regarding network implementation/deployments, recurring issues, new standard operating procedures, knowledge transfer material, etc.• Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools • Effectively contribute towards hiring and developing others in the team.A day in the life• Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs • Manage customers during problem resolution and operating efficiently under pressure.• Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc. Experience with one or more of the following router, server load balancer, and firewall vendor platforms: Cisco, Juniper, Alcatel-Lucent, Arista, Brocade, Extreme, Citrix, F5, Fortinet, Palo Alto, etc. In-depth knowledge of and experience with networking and/or systems technologies Knowledge of network hardware and packet forwarding architectures. Experience working in virtualized enterprise networking environments. Software development/programming Possess Scripting skills or have desire to learn them; specifically Python, Perl, or Shell (bash, ksh, csh).Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/24/2024 09:14 AM