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Corporate & Investment Bank - Credit Sales - Vice President
JPMorgan Chase, Sydney, Any
If you are passionate with a strong desire to set and achieve challenging goals, you have found the right team. As a Vice President in Credit Sales, you will be responsible for maintaining and developing investor relationships for the bank primarily in Australia and New Zealand. You will be working with our partners in Trading, Structuring, DCM, Syndicate and Research to provide comprehensive client coverage.Job Responsibilities: Work closely with the Trading, Structuring, DCM, Syndicate and Research teams to provide comprehensive client coverage on credit products Understand the drivers of relevant markets and establish a high degree of competence with clients around executing trades in primary and secondary markets Pitching ideas, providing market updates and executing trades across a wide range of clients (asset managers, pension funds, banks, sovereign wealth funds, hedge funds etc) Understands the firm's approach and policies for managing risks and comply with the applicable legal/regulatory rulesRequired Qualifications, capabilities and skills: Minimum 5 years of relevant work experience in Credit sales Minimum of a Bachelor's degree in Finance, Economics or other disciplines Strong understanding of Credit products: Corporate Bonds, CDS, Credit indices, Repo Proficiency in identifying market drivers with keen interest in learning about other products to develop a cross-product skill set Team player who is detail oriented with a disciplined approach to process and quality control Strong communication skills to interact with clients and internal partnersPreferred qualifications, capabilities, and skills: Ability to build trust with clients and internal stakeholders by demonstrating an understanding of their needs Entrepreneurial, self-motivated and ability to build and develop business About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 03/27/2024 10:30 PM
Business Analysis Manager - Vice President
JPMorgan Chase, Sydney, Any
Are you a detail-oriented professional with a passion for Fund Services? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.As a Business Analysis Manager in the Fund Services team, you will be responsible for engaging and working with project stakeholders to facilitate both client facing and internal workshops to understand and define as-is and to-be end to end operational business process flows across multiple client change projects.Job responsibilities Defining end to end business operating models, conducting gap analysis and partnering with stakeholders to deliver risk adverse business solutions Steering client due-diligence workshops Liaising with internal teams and clients to define and monitor service delivery goals and deadlines. Establishing infrastructure recommendations based on business requirements for new and existing operations initiatives. Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manner. Ensuring solutions are in alignment with dependent processes and applications. Delivering business readiness sign off for assigned projects prior to implementation. Ensuring business readiness governance, making sure change is completed successfully across operations. Reviewing of Business Intelligence (BI) procedures, identifying and implementing efficiencies and improved controls allowing team to engage with the business and deliver projects utilising best practice. Required qualifications, capabilities and skills Proven business analytics skills with detailed knowledge across a financial operational environment Effective understanding of mutual fund accounting operations and associated assets, including experience in Net asset value (NAV) calculations, unit pricing and financial reporting processes A business analysis accredited qualification i.e. Information Systems Examination Board (ISEB) (or studying towards completion) Minimum 15 years' global financial industry experience within top tier investment management or financial services firm Ability to identify and analyse problems and propose effective corrective solutions to meet term business, financial and/or system requirements Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations Ability to handle multiple in-flight projects and deliver within given timeframes Excellent stakeholder and client relationship management skills Ability to travel domestically (up to 20%) Preferred qualifications, capabilities, and skills A Project management accredited qualification is desirable i.e. Projects IN Controlled Environments (PRINCE2) (or studying towards completion) A Process review/improvement accredited qualification i.e. Six Sigma (or studying towards completion)About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Marketing Strategy Vice President - Digital Programs
JPMorgan Chase, Toronto, Ontario, Canada
You will report to the Executive Director of Digital Marketing. with accountability to the Head of North America Acquisition & Engagement Marketing, and will be integral to the achievement of aggressive growth and retention goals for the business. Job Responsibilities Collaborate with multiple teams to accelerate Chase Canada's SMB digital acquisition and lifecycle capabilities: Work with Marketing, Sales, Product, Analytics and related teams to develop customer-centric strategies that will achieve ambitious retention and revenue growth goals. Work with external agencies and internal teams to develop and iterate content, campaigns, and advertising strategies that will reach monthly and yearly growth targets. Creatively ideate and project manage the development of lifecycle campaigns and optimizations that will attract leads and delight customers across strategies including email, search, content, partnerships, affiliates, and more. Partner with cross-functional internal teams to build and optimize custom nurture journeys for leads and lifecycle programs for customers across multiple segments and in both languages. Lead as a digital experience SME who understands how Canadians engage with Chase: Build and expand all creative and programs that touch any digital marketing channels, including but not limited to website, SEO, SEM, display, remarketing, videos, affiliates, social, ABM and partnerships. Drive accountability through owning project management and reporting on activities and key learnings monthly and quarterly through presentations to leadership. Forge close relationships with leadership, internal teams, external agencies, platform providers and partners to stay at the forefront of innovation, new tech and beta programs. Position the Chase brand in Canada as a thought leader through deep understanding of the content marketing funnel across segments and how to craft performant copy, emails, whitepapers and articles that provide both prospects and customers with the tools they need for success. Monitor and manage performance data and insights across platforms and teams: Get to know the customer, partner with internal teams to leverage research and analyze datasets in order to translate them into highly performing acquisition and retention strategies. Continually analyze performance in partnership with stakeholders across the business to proactively optimize programs, lift ROAS and forecast performance across KPIs. Implement a test and learn methodology and supporting infrastructure to drive experimentation across programs and channels. Optimize automation programs to ensure they create a positive impact on CAC and can be tied to customer LTV by influencing opportunity generation, account activations and reducing churn. Qualifications and Desired Skills 7+ years progressive experience with a focus on launching and iterating B2B digital acquisition and lifecycle programs for SMBs in a matrixed business environment. Hands-on experience project managing customer acquisition, engagement and lifecycle programs and campaigns across digital channels that drove measurable ROI. Strong communication, presentation and analytical skills when providing initiatives to improve digital experiences. Familiar with leveraging B2B marketing automation and technology products, automation tools and project management tools such as: Salesforce, Marketo, Marketing Cloud G Suite, MS Suite, Figma, JIRA, Workfront, Google Data Studio Adobe Analytics, Tag manager, Target, Google Analytics Knowledge of CMSes, modern browser technologies and email clients Experienced with digital ad platforms, tools and affiliate marketing UX and design sensibilities to manage creation of a fully unified brand experience across program creatives. Track record of delivering digital growth experiences in multiple languages for Canada, ideally in the Fintech or merchant services space. Familiar with nuances in localization and legal requirements in compliance with regional language laws (ex: CASL, OQLF terms, Bill 96 requirements). Fluent bilingual proficiency in English and French is preferred.We value creativity and a personal touch in applications. We are looking for genuine human-written anecdotes because AI-generated resumes or responses are easy to identify. Priority will be given to applicants demonstrating personal effort and original thinking.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/03/2024 10:25 PM
Commercial Project Manager
Siemens, Oakville, Ontario, Canada
Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.Why you'll love working for Siemens! Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting, and digital workspaces. Solve the world's most significant problems - Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events, and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada's Top 100 Employers, Canada's Greenest Employers 2023, Canada's Top Employers for Young People 2022, and Greater Toronto's Top Employers 2022.The OpportunitySiemens Mobility is currently recruiting a Commercial Project Manager/Project Controller for their Customer Service business unit. The position aims to provide support for an exciting new project. As the successful candidate, you will have complete responsibility for the project's commercial and financial management. The ability to handle multiple tasks and meet challenging deadlines will be crucial for this role. The position will be based in Oakville, ON and will offer a hybrid work schedule.What will you do?The commercial project manager is accountable for ensuring the timely and successful completion of all financial and commercial tasks in projects, while meeting the requirements for deadlines, costs, and quality.Manage and report project financial results.Manage Risks & Opportunities of the project.Manage Contract & Claim Management, and develop Change Orders with the customer.Support the Project Manager in all commercial and legal issues Compliance with fiscal, commercial-law and in-house commercial regulations.Perform financial planning, forecasting, controlling, and reconciliation of project cash flow and standard deviation analysis using SAP.What will you need to succeed? Bachelor's degree required, with a major in Finance, Economics, Business, or Accounting preferred. 5+ years of validated experience with financial and project controlling with long term projects. Advanced analytical abilities, strong Microsoft Excel, SAP Knowledge, and strong business modeling skills Excellently demonstrated verbal and written communication skills while interacting at all levels of the organization Siemens CPM Certification is a plus. About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal's exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada's sustainability goals.To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility CanadaImplement and drive measures to improve project performance.Assure compliance with Siemens FRG and local GAAP requirements.Work with multi-functional teams (Project Manager, Legal, Operations, Procurement, HR, etc.) to help them reach their financial goals and drive better efficiency and productivity.Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.Siemens s'engage à créer un environnement diversifié et est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Sur demande, Siemens Canada prendra des mesures d'accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.Salary: . Date posted: 04/10/2024 02:20 PM
Program Manager (contract), Amazon Devices
Amazon, Sydney, Any
BASIC QUALIFICATIONS- 2+ years of program or project management experienceDESCRIPTIONAmazon Devices is the team behind Echo with Alexa, Fire TV and Kindle, and is one of the most innovative and fastest growing businesses at Amazon. We are looking for a self-starter with strong analytical and communication skills to support the sales and marketing teams as we grow Amazon's innovative consumer technology business through the retail channel in Australia & New Zealand.The successful candidate will be a detail-oriented individual with a bias for action in managing day-to-day sales operations for our retail channel. You will support internal sales & marketing teams along with our external retail partners where you provide superior service levels and focus on sales and operational excellence in planning, promotional execution, reporting and claims processing. You will have a passion for diving deep into data, providing insights and have a track record of managing multiple datasets whilst inventing and simplifying existing analytics processes. Furthermore, you will orchestrate the coordination of key internal business management and project initiatives that advance our business efficiency, channel engagement, and expand on our opportunities for growth.This is an individual contributor role within the team, with the opportunity for career growth as you scale your impact, implement new and improved initiatives, and contribute to our great work environment.Key job responsibilities• Drive planning and organization of the Device team to best serve the offline retail channel of CE and IT partners.• Centralizing budget, spend and promotional execution• Manage and monitor sales and stock reporting, in close partnership with Sales & Inventory Management stakeholders and retail partners, as well as building new information exchange processes for increased visibility and insights with real-time analysis.• Excellence in project and process-based work esp. simplification of process without compromising outcomes.• Play a vital role in supporting new product launches into the channel, working with our Sales and Marketing team, engaging with retailers and distributors direct.• Coordinates with Legal, Account Managers and Tax teams to draft new contractual arrangements and maintains existing contracts to ensure the scope of services, KPIs and terms are kept up to date with changing business needs.Time-management and organizing of resources to complete projects on time, to specification, and at expected quality.• Drive key project initiatives, engaging with retail partners and internal stakeholders across regions.• Orchestrate business management coordination aiding in short & midterm planning.• Communicate regularly with project stakeholders to gain alignment and present business value, across the organization.A day in the lifeTo succeed, you'll need to be willing to roll up your sleeves, show hustle, and work collaboratively across multiple teams and external retail partners. You will play a vital role in the day-to-day operations of the ANZ devices teams, managing promotional plans, processing claims and diving deep into the data to provide insights and measure success of sales & marketing initiatives.About the team:Amazon Devices-the team behind Amazon Echo, Kindle E-Reader and Fire TV-continues to be one of the most innovative and fastest growing businesses at Amazon. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will report into the offline sales team and be part of a team that embraces calculated risk taking, moves fast to bring value to customers and has fun together while doing so.We are open to hiring candidates to work out of one of the following locations:Sydney, NSW, AUSPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Salary: . Date posted: 04/18/2024 09:08 AM
Regional Security Integration Manager
Microsoft Games, Sydney, Any
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Security Integration Manager. As a Regional Security Integration Manager you will be accountable for physical security systems and devices at datacenters and other related facilities within your assigned region. You will lead high-profile and business critical projects involving physical security systems design, implementation, testing, commissioning and acceptance for our worldwide critical infrastructure including datacenters, leased collocations, and other types of facilities. This opportunity will allow you to accelerate your career growth, develop deeper physical security expertise, and hone your collaboration and influencing skills. While you will be expected to travel to datacenters within your region, you will work with your manager to determine whether you can work from home partially or fully when not travelling. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Security Integration Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities Partner with Security System Engineering and Security Operations teams to ensure security system and device health for operational state CO+I facilities. Travel up to 25% of the time conducting field site visits across the assigned portfolio of datacenters on a recurring basis to assess security system and device health, meet with stakeholders and suppliers, and implement plans to remediate findings of non-conformance. Review, edit, improve physical security designs and scopes of work for security system and project work to ensure compliance and standardization to established baselines, cost and schedule efficiency, and policy. Project management of End of Life, Move/Add/Change and other operational state security system and device projects in accordance with established baseline requirements, deadlines, budget, applicable employment law and company policy. Responsible for facility security system designs, implementation and specification of alarm systems, access control, video surveillance, burglary, and all other types of physical security equipment to achieve security program goals for special projects and initiatives. Collaborate with peer teams and organizations to ensure their team is aligned with broader strategy and initiatives, fully supporting leadership priorities, being good partners, helping reduce costs, time burden, and complexity, and being responsive trusted advisors. Maintain confidentiality, discretion, and protect Microsoft information without question. Embody our culture and values . QualificationsRequired Qualifications: 4+ years experience in Security Program or Program Management or related field. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: Bachelor's Degree in Business Risks, or related field AND 8+ years experience in Security Program or Program Management OR equivalent experience Certified Protection Professional (CPP) or equivalent Protection certification OR Physical Security Professional (PSP) OR equivalent Physical Security Certification. Direct experience in the engineering, design and/or installation of enterprise security systems in datacenters or other critical infrastructure environments is highly desirable. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Salary: . Date posted: 04/23/2024 03:19 AM
Operations Service Manager-Below Wing (YYZ)
Delta Airlines, Toronto, Any, Canada
Canada, Toronto Airport Customer Service 23-Apr-2024 Ref #: 24495 LinkedIn Tag: #LI-BM4How you'll help us Keep Climbing (overview & key responsibilities)The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle ad-hoc operational requests. As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings. The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.  You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change. The qualified candidate must be strategic in thought processes and decision-making. The qualified candidate must also have the capability to measure and analyze employee performance using performance management tools, available customer service and operational metrics, job shadowing and direct observation. Must champion recognition and rewards.  As part of the station leadership team, the successful candidate will be responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action. The successful candidate must be a strong advocate of employee recognition. Continued training and development in building leadership capabilities is expected. As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being. What you need to succeed (minimum qualifications) For Below Wing OSM positions, ramp, and baggage experience.  Embraces diverse people, thinking and styles. Consistently makes safety and security, of self and others, the priority. Demonstrates expertise in operations and strong customer service skills. Working knowledge of Delta policies and procedures Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements. Strong written and verbal communication, including platform/presentation skills. Ability to coach and deliver feedback for developmental purposes. Must be approachable and have interpersonal skills that foster trust and respect. Experience managing conflict and resolving problems effectively. Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports. Must be able to balance multiple priorities within established time constraints. Proficient in MS Office applications Must be performing satisfactorily in current position.   Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology  Demonstrates that privacy is a priority when handling personal data. Embraces a diverse set of people, thinking and styles. Consistently makes safety and security, of self and others, the priority. What will give you a competitive edge (preferred qualifications) Three years of ACS experience in operations College degree and current leadership experience Previous leadership experience, including direct reports. Salary: . Date posted: 04/24/2024 04:41 AM