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Food and Beverage Operations Manager
Marriott International, Toronto, Any, Canada
Job Number 24064362Job Category Food and Beverage & CulinaryLocation Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms. • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures. • Supports and supervises an effective monthly self inspection program. • Operates all department equipment as necessary and reports malfunction. • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. • Encourages and builds mutual trust, respect, and cooperation among team members. • Understands employee positions well enough to perform duties in employees' absence. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Monitors and maintains the productivity level of employees. • Verifies that all team members/supervisors understand the brand specific philosophy. • Maintains the operating budget, and verifies that standards and legal obligations are followed. • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. • Celebrates and fosters decisions that result in successes as well as failures. • Communicates areas that need attention to staff and follows up to verify understanding. • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. • Establishes and maintains open, collaborative relationships with employees. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. • Follows property specific second effort and recovery plan. • Stays readily available/ approachable for all team members. • Demonstrates knowledge of the brand specific service culture.Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. • Takes proactive approaches when dealing with guest concerns. • Sets a positive example for guest relations. • Stays readily available/ approachable for all guests. • Reviews comment cards and guest satisfaction result with employees. • Responds in a timely manner to customer service department request.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Analyzes information and evaluates results to choose the best solution and solve problems. • Performs hourly job function if necessary. • Extends professionalism and courtesy to team members at all times. • Comprehends budgets, operating statements and payroll progress report. • Performs other duties, as assigned, to meet business needs.The salary range for this position is $71,000 to $92,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:29 PM
Café Boulud Server Assistant
Four Seasons Hotels and Resorts, Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.Join our team!Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic full time Café Boulud Server Assistant who shares our passion for excellence and who infuses enthusiasm into everything they do!About the role:The Server Assistant assists the Food Server in providing an enjoyable expertly served dining experience conforming to Café Boulud standards of excellence for quality, professionalism and friendliness. The position clears tables and resets them neatly, rapidly and completely according to specification. What you will bring: We are looking for an individual who possesses an affinity for guest service! Candidates must have excellent personal presentation and interpersonal skills. The ability to perform this position to Café Boulud standards and learn the sequence of service is required. The position requires the ability to lift up to 40lbs and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any request!Preferred qualifications & skills:At minimum 1 year previous Busperson experience in a fast paced food and beverage operationExceptional communication skills and command of English languageAdditional language a definite asset for career growthWhat we offer: Paid time off, including vacation and floating days Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of uniforms Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Robust extended benefit plan, including medical, dental, vision, and pension Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Schedule & Hours: Successful candidates possess open availability and the ability to work all shifts, including weekends and holidays.Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/16/2024 09:35 AM
Front Desk Receptionist
Four Seasons Hotels and Resorts, Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do!About the role: The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.What you will bring: We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Receptionist position requires continuous standing for the majority of the shift. The ideal candidate will have an outgoing personality and a can-do approach to any task. This position requires an applicant with an open schedule and the ability to work all shifts including weekends, overnights, and holidays. Additional preferred qualifications & skills: 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation Previous experience with OPERA PMS is an asset Additional languages a definite asset for career growth Completion of Post Secondary Education in Hospitality or related field What we offer: Paid time off, including vacation and floating days Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of uniforms Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Robust extended benefit plan, including medical, dental, vision, and pension Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Started rate of pay of $22.22 per hour and full rate of pay of $24.69 per hour not including incentives.Schedule & Hours: Successful candidates possess open availability and the ability to work all shifts, including weekends, overnights, and holidays.Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/17/2024 09:46 AM
d|bar Server Assistant - Part Time
Four Seasons Hotels and Resorts, Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Part-Time Server Assistant to join our d|bar team who shares our passion for excellence and who infuses enthusiasm into everything they do!About the role:The Server Assistant aids the Server in providing an enjoyable, expertly served dining experience conforming to d|bar standards of excellence for quality, professionalism and friendliness. The position clears tables and resets them neatly, rapidly and completely according to specification. What you will bring: We are looking for an individual who possesses an affinity for guest service! Candidates must have excellent personal presentation and interpersonal skills. The ability to perform this position to d|bar standards and learn the sequence of service is required. The position requires the ability to lift up to 40lbs and applicants must have a flexible schedule with the ability to work a variety of shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any request!Smart Serve certification is a must.Additional preferred qualifications & skills:At minimum 1 year previous Server Assistant/Bus Person experience in a fast paced food and beverage operationExceptional communication skills and command of English languageAdditional language a definite asset for career growthWhat we offer: Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of uniforms Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Schedule & Hours: Successful candidates possess open availability and the ability to work at least 3 shifts a week, including weekends, evenings, and holidays.Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/17/2024 09:35 AM
d|bar Server Assistant - Seasonal Part-Time
Four Seasons Hotels and Resorts, Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Seasonal Part-Time Server Assistant to join our d|bar team who shares our passion for excellence and who infuses enthusiasm into everything they do for our Summer Patio, d|Azur!About the role:The Server Assistant aids the Server in providing an enjoyable, expertly served dining experience conforming to d|bar standards of excellence for quality, professionalism and friendliness. The position clears tables and resets them neatly, rapidly and completely according to specification.This Seasonal contract will begin early May and end late September. What you will bring: We are looking for an individual who possesses an affinity for guest service! Candidates must have excellent personal presentation and interpersonal skills. The ability to perform this position to d|bar standards and learn the sequence of service is required. The position requires the ability to lift up to 40lbs and applicants must have a flexible schedule with the ability to work a variety of shifts, weekends and holidays. The ideal candidate will have an outgoing personality and a can-do approach to any request!Smart Serve certification is a must.Additional preferred qualifications & skills:At minimum 1 year previous Server Assistant/Bus Person experience in a fast paced food and beverage operationExceptional communication skills and command of English languageAdditional language a definite asset for career growthWhat we offer: Complimentary meal per shift in our employee dining room, OASIS Complimentary dry cleaning of uniforms Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Monthly Employee Recognition celebrations and Bi-Annual Employee Parties ... and more! Schedule & Hours: Successful candidates possess open availability and the ability to work at least 3 shifts a week, including weekends, evenings, and holidays. This Seasonal contract will begin early May and end late September.Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/18/2024 09:40 AM