Overview of salaries statistics of the profession "Hotel Operations Manager in "

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!Specific Roles and Responsibilities That Create the Essential Toronto Experience:Act as a personal representative of Fairmont Royal YorkFull knowledge of the menu, beverage lists (alcoholic and non-alcoholic) and all other special promotions taking place in the venueUnderstand the concept, hours of operation of the restaurant/bar and all other hotel offerings.Prepare all beverages according to guest requests as well as all co-workers needs.Provide guests with the highest level of service by consistently offering personalized, friendly and efficient service while assisting them with their menu inquiries.Assist guests with selections and suggest wines that accompany meals.Ensure that all guests leave happy and satisfied with the service and overall dining experience.Take necessary steps when serving dissatisfied guests, ensuring the guest leaves happy.Continuously up-sellingFull understanding of all the equipment used in the outlet, including P.O.S. system. To be able to confidently use the Silverware system including closing, opening and modifying guest checks.Maintain teamwork and good work ethics with all guests (internal and external), by assisting co-workers with any duties, but without compromising the experience of any guests' dining experience.Record and fill all daily requisitions efficiently to maintain sufficient stock for each shift/day and to complete month end inventory.Balance all daily transactions and remitting according to the policies and procedures.Read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbook.Adhere to alcohol handling policy procedures.Understand the hotel's recycling program and procedures.Punctually report to duty in order to maintain the integrity of co-workers and guests.Attend pre-shift briefings, weekly and monthly meetings to ensure open lines of communication between all employees.Aware of safety and sanitation when handling beverages and the equipment used in preparation of the beverages.Immediately report any accident that happens to a guest, a co-worker or yourself to your managerExpress concerns, suggestions or comments on how to improve the guests experience or to improve the operation as a whole.Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.QualificationsPrevious work experience in a restaurant/food and beverage setting.Excellent interpersonal skills and a team player attitudeExcellent cocktail and mixology knowledge required.Intermediate bartending etiquette and technical skillsSmart Serve training program certification required.Must be age of majority to serve alcoholic beverages.Cash handling abilities.Previous bartending experience in a luxury hotel and/or bar.Bartending and/or Mixology certificate an asset.Additional InformationVisa Requirements: Must provide proof of eligibility to work in Canada.Salary: . Date posted: 04/17/2024 06:06 AM

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionTo act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests' expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it's shareholders and yourself.To report to duty punctually, in full uniform in full uniform according to appearance and grooming standardsTo consistently offer personal, friendly and efficient service, striving to exceed all guests expectationsTo clear all dishes, deliver meals and to present bills in a professional and discreet mannerTo have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise wayTo take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happyTo maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experienceTo understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backsTo have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbookTo understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurantTo understand each work section and all side duties that are be assigned to youAttend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employeesTo fully understand and follow the hotel's recycling program and proceduresImmediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your managerTo express your concerns, suggestions or comments on how to improve the guests' experience or ways to improve the operation as a wholeTo understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being metAdhere to alcohol handling procedures and policiesAdhere to all LQA standards set for the department Any other tasks as assignedQualificationsPrevious work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeSmart Serve training program certification requiredOTEC certificate an assetPrevious experience of working in an union environment preferredFlexibility with shifts dependent on business demands (must be available weekends)Additional InformationDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyDaily, complimentary on shift meal provided in our staff cafeteria Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the positionSalary: . Date posted: 04/17/2024 06:07 AM

Job Number 24068460Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We're looking for people who: Always think outside the box; Live in the now and know what's next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Front Office All Rounder today!Are you up for this?Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, engage with our fun hunters and let them play on through each guest experience Build and strengthen relationships with existing and new guests to enable future bookings Support your front office crew in general operational tasks Take guest reservations and perform credit card responsibilities Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectationsAbout You: Experience with OPERA property management system or similar Relevant industry experience in a similar role Working rights in Australia NSW RSAEnthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Perks:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusivenessMoxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90 years. Apply now!Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness. Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/18/2024 03:53 PM

What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine creating a place where tomorrow's leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that's why this is so much more than a job.Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today's students. Join our commitment to providing responsible, healthy-eating solutions.Click here to view our Team Member video!Job SummaryNow, if you were to come on board as one of our Resident District Managers, we'd ask you to do the following for us: Be responsible for all aspects of food services and operations including- budgeting, financial management and weekly analysis in addition to maintaining both client and Compass standards Manage the partnership onsite, build and maintain client and stakeholders' relationships Assure quality control procedures are monitored, maintained, and established operating practices are strictly followed. Ensure seamless operations of various day to day services are consistently run in an exemplary fashion Think you have what it takes to be the Resident District Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role. A minimum of 10 years of progressively responsible experience in strategic planning and directing a food services operation, within a post-secondary environment, OR institutional or multi-unit commercial food and beverage establishment Post-secondary degree/diploma in Hospitality and/or Food Service Management, Hotel and Restaurant Management. Experience managing unionized environment Strong commitment to customer service, employee development, relationship building, Successful track record of handling large, complex projects Excellent communication skills (oral and written). Proficient in Microsoft Office and Outlook. Strong problem solving, organization and coordination skills. Solid experience in Developing strategic plans Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact [email protected] for further information.Salary: . Date posted: 03/29/2024 04:11 PM

FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity, and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.Join the team that is bringing in a new era to a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location. Toronto's effervescent Yorkville neighbourhood is one of the city's shining jewels. Lined with upscale boutiques, Victorian-era homes, and chic restaurants, the posh enclave still retains some of its artsy vibes-leftover from its past life as a bohemian hub for musicians. Here is where you'll find Park Hyatt Toronto, surrounded by world-class institutions like the Royal Ontario Museum and the University of Toronto-St. George Campus. WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO? • Bonus program • Complimentary meal during shift • Paid medical days, paid personal days and Extended Health and Dental medical benefits for you and your dependents 30 days after joining • Employer RRSP Matching Contributions • Complimentary hotel nights and discounts at Hyatt properties around the world • Tuition reimbursement program. About the role - front office manager The Front Office Manager is a property department head responsible for all duties of the Front Office department, including front desk, communications, concierge, bell, door, and valet staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, and staff scheduling and will be tasked with being forwarding looking to recognize and adjust the department's focus to meet the ever-changing market. A successful candidate should possess strong communication skills, a financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Financial responsibility - work with the Director of Rooms to develop a budget and control both labour and department expenses. Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures. A high level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 2 Avenue Road Residence Relations. Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market. Coach and counsel a team of assistant managers and supervisors in their growth and support while coaching employees to reflect on Hyatt service standards. Attends relevant meetings to discuss problems and future strategies. Qualifications Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel room management experience (typically with Hyatt) Service-oriented style with professional presentation skills At least 2 years of progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear, concise written and verbal communication skills in English Financial understanding of budgeting, labour, and cost control Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.Salary: . Date posted: 03/29/2024 04:17 AM

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionReporting to the GM, Library Bar + Clockwork Champagne and Cocktails, your duties will include:To instill and drive a culture of service and hospitality and exceed customer satisfaction survey scores as set.Engaging the team to deliver the highest level of service possibleEnsure that regular effective training is taking place and that team members are being coached and held accountable for their duties.Drives revenue through maximizing seating's and meal periods, monitors seating times and booking trends.To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.Responsible for the day-to-day operations of the venues and ensures a high level of guest satisfaction.To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions. Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged, and that the restaurant is active and represented within the food and restaurant community of the city and province..Participate in long term strategic planning to ensure success of both venuesOS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations.Ensure that teams are set up for success and that both venues are well recognized thought out the country and within north America .Keep up with and implement food and beverage trend within the venues.Work with other food & beverage leaders within the hotel to ensure the whole division is successful.Physical Aspects of Position (included but not limited to):Constant standing and walking throughout shift.Frequent lifting and carrying up to 50 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.QualificationsService focused personality is essential and previous leadership experience required.Proven ability to build and maintain good relationships with all stakeholdersCommunicate thoughts, actions and opportunities clearly with strong networking skills.Ability to lead by example, believe in a strong team culture and set the scene for high performance.Prior Restaurant General Manager experience essential.Must be passionate about customer service and food and beverage with a focus on Cocktail culture.Be able to show a proven track record of successful management roles.Be aware of and up to date with Food & Beverage trends.Actively participate within the food scene in Toronto and have the hospitality gene.Additional InformationDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the positionSalary: . Date posted: 04/17/2024 06:08 AM

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionWe are seeking a Sous Chef with several years of strong Culinary and fast paced restaurant experience. The ideal candidate will demonstrate proficiency in overseeing a diverse range of culinary operations, including a la carte dining, banquet services, and production kitchens. Creativity and a keen awareness of contemporary culinary trends are essential, alongside robust technical and organizational capabilities. The successful candidate will exhibit exceptional leadership skills, adept at motivating and guiding large culinary teams. A goal-oriented mindset, coupled with the ability to develop and execute comprehensive strategies in demanding, competitive atmospheres, is crucial for success in this role.Review the daily requirements, prepares and delegates duties and ensures the production of the food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.Liaises with Banquet Managers, Conference Service Managers and Restaurant Managers using a team approach to meet the goals of the business.Actively participates in training of culinary skills to chef de parties, junior staff and apprentices.Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food in order to reduce food cost expense.Ensures that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.Responsible for the day-to-day operations of the kitchens and ensures a high level of guest satisfaction.Ensuring that the kitchen work area is clean, organized and that the equipment is functional.Departmental payroll and administration are done including scheduling.Daily ordering of all food requirements for the departmentPromoting teamwork between the kitchen and all other departments, especially food and beverage service employeesResponsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations..Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and rampsQualificationsMinimum 5 years cooking experience including experience in a fine dining restaurant Experience in a luxury hotel with comparable service and standardsRed Seal Certificate (Journeyman's papers) or Recognized International EquivalentValid City of Toronto Food Handler Certificate requiredPrevious supervisory experienceExcellent interpersonal and communication skillsAspires to become an Executive Chef with Fairmont Hotels and ResortsMust be an effective supervisor, trainer, administrator and team player with strong communication and organizational skillsMust be innovative, detail oriented and quality consciousAdditional InformationDo you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSNote: Must already be legally entitled to work in Canada to be considered for the positionSalary: . Date posted: 04/17/2024 06:08 AM

Job Number 24058475Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAt the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Manager on Duty because together, we are better. Start your career at Sheraton, where you don't just work - you belong.Position Summary: Manage day-to-day operations and ensure the quality and standards of the hotel are met Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential Plan and execute team building activities for your team as together we are better. Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.About You: Experience with OPERA property management system or similar Relevant experience in a similar managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energised in a fast-paced environment Armed with smart solutions and a can-do attitudeOur Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 years. Apply now!When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 09:32 AM

Additional Information Manager, Front Desk On DutyJob Number 24053662Job Category Rooms & Guest Services OperationsLocation Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.The salary range for this position is $67,000 to $87,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 03/28/2024 10:14 AM

Job Number 24060278Job Category Food and Beverage & CulinaryLocation Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts.Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests.Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 02:40 PM

Additional Information Part-TimeJob Number 24060097Job Category Rooms & Guest Services OperationsLocation Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYGreet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Sheraton Centre Toronto Hotel takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/06/2024 03:59 PM

Job Number 24058398Job Category Food and Beverage & CulinaryLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPosition responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Food and Beverage Operations • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Uses coaching skills throughout the property. • Demonstrates self confidence, energy and enthusiasm. • Motivates and encourages staff to solve guest and employee related concerns.Ensuring Exceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Follows up to ensure complaints have been addressed to the guest's satisfaction. • Develops a relationship with all guests to build repeated clientele internally and externally.Additional Responsibilities as Assigned • Complies with all corporate accounting procedures. • Assists GM as needed with annual Quality audit.The salary range for this position is $ 57,000.00 to $ 75,000.00 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Delta Hotels Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/06/2024 02:58 PM

FIGURES. FIGURES. FIGURES. JOY. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.It takes a special team of highly inventive minds to create truly mobilising financial products. People with a passion for finding empowering creative solutions that perfectly balance market forces with our customers' dreams. So if you're looking to take on a stimulating and challenging new role that gives you the freedom to be truly innovative, join us in driving the future of financing.RRMC General Manager Canada oversees and manages in the Canadian region within the Americas the sales of new and used car vehicles (including Provenance) to sell Rolls-Royce Motor products, drives and manages all Financial Services programs (Residual and rate support) for new/used cars to support CR-V-4 retail target, manages specific targets supporting parts and accessories volume growth and service retention volume growth; technical campaign/recall completion rates, reviews OEB qualifications and Visual identity standards and increases dealer performance by managing marketing related activities from lead generation to conversion to loyalty.Key accountabilities include:SalesContribute as member of CR-V-4-CA team to the planning and decision making to achieve objectives; to set and negotiate subsequent dealer targets and manage achievement thereof for new vehicles and Provenance (certified used cars).Direct and execute regional new and used car sales strategy to develop growth plans and formulate sales initiatives that will maximize volume and profit and Brand Development.Direct and control sales initiatives and bonus programs to achieve sales targets, maximize profit and mitigate or eliminate risks. Steer specific Product needs and pricing positions in the local market to ensure KPI vs Bentley and Key set competitors are met.Assist in the Stock management and optimal handling of dealersDevelop and steer Used Car Business, targets, standards and overall representations.Develop and improve the option take and bespoke rate take up via dealers.AftersalesResponsible for and manages the achievement of dealer wholesale and retail parts sales/purchase objectives:Customer Pay (CP) businessTotal parts purchasedTotal accessories purchasedAccessories Per New Vehicle Retailed (APNVR)TireCustomer Pay Per Vehicle in Operation (VIO)Loyalty & Retention ratesStock vs VOR ordering ratioLeads and steers the growth of the Aftersales business via dealer negotiation, consulting and agreement of action plans to ensure delivery of objectives.Conducts regular dealer visits, completes Dealer Contact Reports which are then forwarded for action follow-up to the dealer Aftersales management team, Dealer Principal and internal RRMC Management team.Monitors and advises dealer on stocking levels to ensure that appropriate stock is on hand to limit days a vehicle is in for service. Enhance the customer experience.Solicits commitment from dealer management to enroll personnel in required training to ensure dealers are compliant with Dealer Bonus eligibility training requirements.Monitor and advises dealer on technical Campaign completion rates.Dealer Development/CRMDirect and execute dealer network strategy to provide the appropriate retail network with the right partners, in appropriate locations with the correct level of investment, premises, CI standards and resources to deliver future growth. Including overseeing Customer Satisfaction.Manage and direct dealers and team in CRM activities within Rolls-Royce guidelines and ensure achievement of CRM targets.Counsel dealers on CRM best practices and establishing customer relationships.A custodian of the brand, champion of compliance with agreed CRM processes and monitor of corporate and visual presentation identity in their respective region.Analyze dealer Financial Statement profitability and or loss performance. Monitor Dealership OEB qualifications based on KPI performance. Ensure all required web based and instructor led training for Sales Consultants and Sales Managers are completedMarketingDirect and execute regional/local marketing and events strategy to develop awareness and acceptance of the RRMC brand, promote RRMC products and generate customer prospects and customers. Develop and approve Marketing plans in support of retail (new/used)Responsible for delivery of dealership marketing & activations for RRMC in the respective region in relation to the existing Dealer Marketing Plan, achieving brand and tactical balance.Implement the overall strategic and operational Marketing objectives for the defined area within region (e.g. contacts and opportunity targets).Manage, monitor and report achievement of 1% Communications Bonus requirements.Lead dealer Marketing staff as Brand Ambassador to protect and enhance the Rolls-Royce brand Manage and direct dealers and team in paid media activates within Rolls-Royce guidelines.Must be skilled in all marketing disciplines (ATL & BTL communications, CRM, live events, drive events, motor shows, partnership marketing and general dealer marketing services)Provide regular report updates, maintain event and activity tracker.Manage regional resources (e.g. fleet cars and budget) with care and consideration, with the best interest of the company in mind Oversee respective regional Marketing fleet; organize vehicle movements in coordination with Sales Operations Fleet Manager and external Fleet Operations CompaniesManage territory marketing budgets, initiate purchasing processes, seek approvals, monitor expenditures and review invoices for paymentFinancial ServicesManage all Financial Services programs (Residual and rate support) for new cars to support the retail target including creation of quarterly incentive programs that maximize sales volume while adhering to budget guidelines.Responsible for development, coordination, execution of all Financial Services topics including liaising with dealers to ensure communication and understanding of programs.Lead collaboration with BMW Canada Financial Services team in the areas of residual values, consumer finance, lease and loan products, credit (including applications), remarketing, risk, and dealer floor plans. Drive and manage the remarketing used car sales strategy to develop growth plans, formulate sales initiatives that will maximize volume, profit and mitigate residual value risk. Optimize the auction process and increase dealer engagement with used cars to improve residual values.Develop programs that stimulate owner loyalty and drive car sales conversion.Focus on model run outs and new product launches.OthersLiaise on Retail and Wholesale Finance with BMW Financial Services and dealers to ensure optimal business successes including the Internal Finance Department.Senior Directors to explain market conditions or host and support market visitsWork with RAM (Regional Aftersales Managers) to minimize client car issuesQualificationBachelor's Degree ideally in business or communications or equivalent work experience 5-7 years' experience in sales managing, planning roles.Keen knowledge of automotive sales, operations & processes, and competitive environment.Excellent analytic and presentation skills (advanced Microsoft Excel & PowerPoint experience).Experience in Marketing, Event Management and/or Public RelationsBasic Knowledge of automotive Finance and the retail Financing businessBasic knowledge of Ownership Services main topics and trends.Understanding of Franchise operations and Franchise lawsExperience establishing business plans and providing operational consultationFrench skills preferred (region dependent). prioritize and execute complex tasks and objectives in an independent work environmentAbility to travel up to 40% overnight.Benefits of working at BMW Group Canada include:An award winning culture.Cutting edge innovation and creativity.Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.Flexible working models.**Highly competitive compensation.Performance incentives programs.First-rate health and wellness benefits.Education reimbursement. World-class office space.Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.Fully stocked coffee/tea bar.**We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact [email protected]: . Date posted: 04/09/2024 10:50 AM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:Together with the Chef Concierge, ensure the smooth daily operation of the Concierge departmentDemonstrate a strong leadership presence for our guests and employeesResolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skillsFoster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitalityLead, inspire and develop your dedicated concierge teamArrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skillsServe as a knowledgeable resource on local attractions, events, and points of interestMaintain accurate records, logs, and reports, ensuring that all information is documented meticulouslyAssist in creating rosters, managing labour costs and expensesStay updated on industry trends, local events, and new attractions to enhance guest experiencesWhat you will bring:Proven experience as a Concierge leader, preferably within a large hotel that delivers five star qualityThe ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendorsA passion for providing a memorable guest experienceExcellent communication and interpersonal skills, with a warm and friendly demeanorStrong organisational skills, attention to detail, and the ability to multitask effectivelyKnowledge of local attractions, restaurants, and entertainment optionsProficiency in using property management systems and other relevant softwareDemonstrated problem-solving skills and the ability to handle guest concerns with professionalism and graceHighly developed people and business management skills, including payroll, rostering, cost control and expensesFlexibility to work varying shifts, including weekends and holidays.What we offer: Excellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsCompetitive Salary, wages, and a comprehensive benefits packageIf you think you are a fit for this role, we look forward to receiving your application!Applicants must possess full Australian working rights for this role.We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that's you, we will contact you to set up a time to get to know each other.Salary: . Date posted: 04/12/2024 09:47 AM

Job Number 24064362Job Category Food and Beverage & CulinaryLocation Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..CANDIDATE PROFILEEducation and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms. • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures. • Supports and supervises an effective monthly self inspection program. • Operates all department equipment as necessary and reports malfunction. • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. • Encourages and builds mutual trust, respect, and cooperation among team members. • Understands employee positions well enough to perform duties in employees' absence. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Monitors and maintains the productivity level of employees. • Verifies that all team members/supervisors understand the brand specific philosophy. • Maintains the operating budget, and verifies that standards and legal obligations are followed. • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. • Celebrates and fosters decisions that result in successes as well as failures. • Communicates areas that need attention to staff and follows up to verify understanding. • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. • Establishes and maintains open, collaborative relationships with employees. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. • Follows property specific second effort and recovery plan. • Stays readily available/ approachable for all team members. • Demonstrates knowledge of the brand specific service culture.Providing Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. • Takes proactive approaches when dealing with guest concerns. • Sets a positive example for guest relations. • Stays readily available/ approachable for all guests. • Reviews comment cards and guest satisfaction result with employees. • Responds in a timely manner to customer service department request.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Analyzes information and evaluates results to choose the best solution and solve problems. • Performs hourly job function if necessary. • Extends professionalism and courtesy to team members at all times. • Comprehends budgets, operating statements and payroll progress report. • Performs other duties, as assigned, to meet business needs.The salary range for this position is $71,000 to $92,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/12/2024 03:29 PM

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world - and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.What you will do:Liaise closely and directly with clients in the planning stages of conferences, social and corporate events and group accommodationWork closely with all key hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring the clients satisfactionFoster a strong working relationship with fellow sales and marketing team members to provide smooth and efficient planning in the lead up to conferences/events and group accommodationWork together with our on-site AV company to provide audio visual needs for conferences and events, as well as other outside suppliers and contractors engaged by the client or hotel to provide servicesCoordinate and negotiate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenuesBe proactive in upselling and maximizing revenue relating to conference, banqueting, and food and beverage servicesWhat you will bring:At least 2 years previous experience in an event planning role in a large hotel or function centre operationAble to prioritize and work through multiple files and tasks simultaneouslyStrong communication and attention to the finer details relating to planning and executing of events and group businessThe ability to forge strong connections and rapport with internal and external stakeholdersSolid local market knowledgeSound knowledge of computer systemsWhat we offer: Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsCandidates will need the right to work in Australia.If you feel this is the role for you we would love to hear from you!Salary: . Date posted: 04/17/2024 09:57 AM

Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionThis position is responsible for the growth of our key account base in Canada, by developing both existing and new accounts to increase market share and revenue in this critical market by:Building effective long-term relationships through a customer-centric approachLeveraging Accor's global network capabilities to implement the account strategy worldwideFederating key internal contributors and external players Developing a high level of expertise recognized by the client to bring differentiating service value Being fluent in Accor sales methodology as outlined, with the ability to use these skills with internal and external customers to bring positive outcomesGenerating agreed-upon room night revenue as outlined in the annual goalsMain responsibilities:Partnerships and business developmentResponsible for:Developing close relationships with key decision-makers to increase Accor's weight/positionQualifying client needs, expectations, and directions to define the value proposition and ensure proper delivery of agreementsKeeping abreast of global business trends and bringing differentiating value by providing insights, market expertise, and innovative solutionsDeveloping relationships and animating the account's third-party network to positively influence Accor's position across market segmentsResponding to incoming client inquiries through web and direct channelsAccount strategy & global coordination In charge of:Defining and implementing a clear account strategy to improve the presence and revenue of Accor at a global & regional levelPlaying a role in negotiations as requiredDeveloping account penetration and identifying new business opportunitiesDeveloping business plans and defining actions using Accor's methodology & processesEnsuring selection and deal closingsMobilizing and driving critical contributors involved in the customer's experience: operations/hotel managers, revenue management, distribution, booking, etc.Results and objectives achievementBased on forecast and objectives, the Director, Global Accounts - Meetings and Incentives is charged with monitoring the economic performance of the accounts and taking the actions necessary to reach these objectives.QualificationsMinimum of 5 years of global or property sales and management experienceAbility to analyze its complete client business environment to lead a 360° strategic approach when applicableMeetings and Incentives expert (Strong Meetings & Incentives business knowledge)Experience in handling complex commercial and contract negotiationsKnowledgeable in revenue management and distribution channelsObvious understanding of the business environment and stakeholdersAbility to streamline complex sales processesStrong leadership skills to mobilize, coordinate, and ensure the commitment of non-related contributorsVery high level of English (both written and spoken)Excellent communication and presentation skillsExcellent interpersonal relationshipsCreative problem solvingAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-GY1Salary: . Date posted: 04/17/2024 06:10 AM

Company DescriptionFor over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.Job DescriptionTo successfully set and prepare banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient manner.Have complete knowledge of the hotel's events, services and facilities..Ensure prompt and courteous service is extended both internal and external customers..Maintain an orderly working environment, inform manager of any deficiencies.To carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.To refresh rooms as assigned by your manager or supervisor.To set up and tear down meeting rooms according to the pre-determined standards of the department and hotel, and direction of your manager.To ensure guest service excels at all times.To ensure guests needs and requirements are carried out with a helpful, and timely manner.To complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.To transport all equipment and store in the appropriate storage rooms, in a safe manner.Understand and carry out duties according to all banquet event orders and the instructions for each event..Understand all hotel and guests functions to be able to answer any questions made by any guests..To clean banquet rooms, vacuum, mop and dust as instructed.Ensure fire exits are clean and free of obstructions.Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shiftFrequent lifting and carrying up to 50 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and rampsQualificationsTeamwork approach to all duties and helpful attitude with co-workersEfficient and effective approach to completing all tasks Fluency in English (written and verbal) a mustPrevious experience in banquets in a hotel is preferredMust be able to lift and transport heavy equipmentMust be able to follow instructions and understand set up diagramsExcellent problem solving skills requiredMust provide a positive and professional demeanorAdditional InformationVisa Requirements: Must provide proof of eligibility to work in Canada.Job Perks & Benefits:Complimentary meal in our staff cafeteria each shiftExclusive discounts at Accor branded properties worldwide with our colleague benefit cardComplimentary dry-cleaning services for your work attireLearning programs tailored to hone your skills and talentsOpportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) CommitteeCareer advancement opportunities, with pathways to national and international promotions, the opportunities are limitlessAccess to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)Salary: . Date posted: 04/17/2024 06:07 AM

Additional Information Must be available for Overnight Weekday ShiftsJob Number 24067356Job Category Loss Prevention & SecurityLocation Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 10:21 AM

Job Number 24067453Job Category Finance & AccountingLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.CANDIDATE PROFILEEducation and Experience • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.CORE WORK ACTIVITIESAssisting in Management of Accounting Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Oversees internal, external and regulatory audit processes. • Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance. • Celebrates successes by publicly recognizing the contributions of team members. • Establishes and maintains open, collaborative relationships with employees. • Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance). • Ensures employees establish and maintain open, collaborative relationships within their team. • Participates in the employee performance appraisal process, providing feedback as needed. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Ensures property policies are administered fairly and consistently. • Utilizes an \"open door\" policy. • Solicits employee feedback.Managing Projects and Policies • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Ensures that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner. • Reconciles balance sheet. • Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued. • Ensures compliance with standard and local operating procedures (SOPs and LSOPs). • Ensures account balances are supported by appropriate documentation in accordance with SOPs. • Reviews audit issues and makes corrections as necessary. • Ensures property permits, licenses and if applicable vendor contracts are current. • Leverages centralized accounting processes and shared services.Demonstrating and Applying Accounting Knowledge • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Keeps up-to-date technically and applying new knowledge to your job. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.Proving Financial Information and Guidance to Others • Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner. • Attends critique meetings to review information with management team. • Advises the Director of Finance on existing and evolving operating/financial issues. • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.The salary range for this position is $82,000 to $102,000 annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Courtyard Toronto Downtown takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/20/2024 02:44 PM