Tismor Health & Wellbeing has an incredibly experienced team who put their customers at the centre of everything they do.To support their continued growth, we are looking for an experienced Chief Operating Officer (COO) to drive the manufacturing & operational excellence, commercial customer relationships, manage key operations activities and work closely with the CEO and senior leadership team.You will have a broad set of responsibilities relating to the implementation of strategic initiatives,continuous improvement in the areas of production, procurement, warehousing and logistics;the promotion of the business to both existing and new customers; and ensuring customer DIFOTQ requirements are met.Reporting to the CEO, you will have will have a wide remit that includes:Work with the Senior Leadership Team to ensuring a safe working environment and the achievement of all regulatory requirements, maintain Work Health & Safety (WHS), Social Accountability and Risk Management systems.Lead the businesses 'can do' culture across operations, with a focus on quality, speed to market, innovation and service excellence.Maintain a performance measurement system that measures critical elements of manufacturing performance (e.g. productivity, output, efficiency and waste)Maintain and develop appropriate communication systems to ensure that the Company's objectives and performance outcomes are known and shared throughout the business, from senior management to the production floor. Ensure that systems are in place to monitor and review business performance, quality, customer satisfaction and adherence to regulatory requirements.Liaise with existing and potential customers on business matters; working in coordination with Sales, Marketing, NPD and CEO to maintain long-term customer relationships and build the Company's reputation and position in the market.Drive the business forward through the implementation of continuous improvement programs throughout the factory, with a focus on accelerating the introduction of automation, such as robotics, into the factory to optimise productivity and efficiency.The ideal candidate will have experience in either the TGA / Pharma / Food Manufacturing industry with an attitude and desire to drive business values and customer service excellence.We are seeking commercially minded candidates that have a coaching & solutions focused mindset. You will be able to demonstrate:Proven experience as General Manager Operations or similar relevant roleDemonstrable competency in strategic planning and business developmentUnderstanding of business functions such as HR, finance, marketing, etc.Working knowledge of data analysis and performance metricsWorking knowledge of IT/Business systemsOutstanding organisational and leadership abilitiesExcellent interpersonal skillsAptitude in decision-making, problem-solving and critical thinkingDegree qualifications in a relevant field are essential and further studies, qualifications and memberships will be advantageous.